Community Manager Mumbai

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

Job Description:

• Managing the software Product life cycle from strategic planning to tactical activities.
• Translate software product strategy into detailed requirements and prototypes
• Participate in daily scrum meetings, planning, reviews, and retrospectives
• Write requirements typically as user stories and Mockups
• Ensure products and releases are launched correctly and on schedule
• Assess and address technical risks and define success criteria for testing and product acceptance
• Creation and maintenance of proper product documentation to gain a deep understanding of customer experience, identify and fill product gaps
• Analyzing potential partner relationships for the product.
• Collaborate with the tech team to create strategies by which technology will be developed or adapted to meet market needs
• Act as liaison between Sales, Client Services, Marketing Support, and Technology teams to support customer demand as part of new product development.

Skills and Experience:

• 4+ years of experience as a Software Product Manager managing all aspects of a successful product throughout its lifecycle
• Good knowledge of SDLC and Ability to drive the creation and modification of key documents across Zessta
• Moderately technical with the ability to communicate effectively with engineers to understand product issues and drive the team toward resolution.
• Subject matter expert on Competitive analysis and technical challenges
• Strong knowledge of web development platforms, databases, and infrastructure.
• Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
• Working knowledge of Agile Scrum methodology.
• Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary.
• Understand best practices and stay informed about the competition.
• Have experience working on hierarchies (Customer, Product, Developers, UI/UX). Work on data unification and standardization.
• Project management skills to understand project plans

Come and join us to be part of a company that focuses on new technologies, follows international industry standards, and builds large enterprise-level software.

Pega Developer:

Total Yrs of Experience: 6 to 7

PEGA Experience: 6 years

Certification:

Must – CSSA or valid CLSA – part 1

Nice to have - CLSA

Job description:

Must

•            At least 6+ yrs experience in PEGA implementation

•            Hands on experience in OOAD, technical architecture definition

•            Working experience on database SQL programming , J2EE

•            Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.

•            Experience with client facing management role at onsite/offshore

•            Experience with estimation

•            Experience with project planning, scheduling, risks/issues identification,

•            Experience in business development activities like proposal response, solution building, client presentation

•            Strong leadership and people management skill

Nice to Have

•            Knowledge on DSM, mobile Framework

•            Experience with App-server configurations, deployment in complex technical environment

•            PMP/Prince II certification

Full Time @ Anywhere in India

3+ years

• Architecting and implementing the solutions we build
• Working with the team, client and project manager to efficiently deliver projects
• Translating business needs to technical solutions and communicating with the client
• Ensuring that good programming practices are followed
• Supporting other engineers’ growth with your expertise and mentorship
• Taking part in internal initiatives such as performance reviews, technical recruitment, estimation of pre-sale projects

• Ideally 2 years of commercial experience using Node.js

• 3 years of experience using JavaScript (ES2015+)
• Comfortable with DRY & SOLID principles in your own code
• Experience in writing tests using Mocha/Chai/Jest
• Experience with Express.js
• Experience with version control systems, preferably Git
• Hands-on experience with Unix/Linux environment
• Understanding of non-relational/relational databases

• Experience with Angular 2+ and React JS
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects

• Passionate about making an impact
• Self-driven & eager to learn new technologies
• Intellectually curious, interested to build complex systems
• Thrive in a highly independent, remote-first environment
• Keen to work with a globally diverse team

• Hybrid Work Option - Step out when you “want to” not when you “have to”
• Work from the comfort of your home or work at the office
• Support for setting up Home-office
• Flexible Work Hours -Work-life balance becomes a lot easier to maintain with the flexibility to plan your work hours 
• Flexible Leave policies
• Life needs a break - casual, parental, sick, or just random. To help you enjoy your leaves without guilt or excuses, we have a ‘no approval needed’ policy
• Health and Wellness - Constant encouragement to stay fit
• We encourage and support our team members to participate in memberships that promote team member health (physical, emotional, and psychological) and fitness
• Reimbursements for medical support
• Career ladder: the freedom to design your own path
• Well defined career ladders to grow, assess and explore your professional journey
• Learning opportunities
• In house learning platforms to partner with you in your growth story
• Wide range of courses and certifications

Primary Requirements:

• Should be comfortable in doing coding in C#, ASP.NET Core, WCF.
• Should have knowledge of SQL Server.
• Comfortable in working with Angular 2+, Typescript, HTML, CSS.
• Should have experience 5+ years.
• Comfortable in working with source control GIT, TFS.

You would be a great if you have:
Clear and concise communication skills, meaning you can talk to your team, customers and well as the CTO or CEO.

• A bachelor’s / master’s degree in computer science and application.
• Knowledge of software testing includes unit, integration, and automation.
• Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint) required. Knowledge of flow diagramming applications and collaboration platforms, (i.e. Visio, SharePoint) required.
• An understanding of health care laws in India and the U.S.
• An understanding of PHI and HIPAA.
• An understanding of clinical workflows, including dispensing and clinical monitoring
• An understanding of laws regulating the clinical practice, therapeutic/toxic dosing, drug interactions, contraindications, and adverse effects of drug therapy.
• Ability to prepare and maintain accurate, routine reports and records; supervise the work of support personnel and judge the adequacy of their work performance; communicate effectively orally; use professional judgment to make decisions, problem solve, and prioritize activities; use initiative and act independently. 
• Experience with EMRs or care management software.
• You are a critical thinker who brings a passion and love for healthcare
• You are comfortable in a team setting working with clients, management, and internal resources in a fast-paced agile environment
• You believe supporting your team is the most important part of the job

You know your job is to be interrupted multiple times a day and yet you still get the job done

Responsibilities

1. Design and Build Mobile and Web Apps

2. Support technically for CRMs

3. Working with designers to understand the user's experience with new features

4. Designing and building features for our iOS app

5. Developing unit tests along with features and integration tests into the development process

6. Maintaining current capabilities of our app which include debugging and fixing issues while maintaining code quality

Qualifications

1. At least 1 year of proven experience in building Android & iOS applications.

2. Bachelor's degree in computer science

3. Proficient in working with Jira and Confluence is a plus

4. Comfortable working in a dynamic, constantly changing atmosphere and able to prioritize work and communicate challenges

5. Excellent verbal and written communication skills, able to interact with technical and non-technical team members with experience working with both local and remote teams

PREFERRED SKILLS:

Java and Swift or SwiftUI experience is preferred