Salesforce Develoer/ Tech Lead / Architect

Job Description – Production Line IN charge

Qualification

• Diploma in Electrical / Electronics / Mechanical

Experience

• 1–3 years experience in the Wiring Harness Industry
• Knowledge of LVDS and high-speed cables

Gender

• Male

Key Responsibilities

🔧 Production & Wiring Harness Operations

• Supervise day-to-day wiring harness production activities
• Ensure correct LVDS cable construction as per drawings and standards
• Monitor crimping processes and ensure crimp quality
• Perform and supervise continuity testing & Hi-Pot testing
• Read and interpret wiring diagrams, schematics, and work instructions
• Ensure proper harness routing and connector assembly standards

🏭 Process & Machine Handling

• Operate and monitor crimping machines (semi-auto/manual)
• Handle cutting & stripping machines efficiently
• Operate taping machines
• Perform basic soldering operations when required
• Use crimp height micrometer and pull tester for quality checks

👥 Team Leadership & Supervision

• Lead and supervise a team of 20–30 operators/technicians
• Manage shift-wise manpower planning and task allocation
• Conduct daily production briefings and ensure smooth workflow
• Monitor productivity, quality, and discipline on the shop floor
• Handle team issues and conflicts professionally

• Identify and prospect new B2B customers through outbound outreach
• Qualify leads and schedule product demonstrations
• Deliver compelling sales presentations tailored to client needs
• Manage the full sales cycle from prospecting to deal closure
• Achieve and exceed monthly and quarterly revenue targets
• Maintain accurate pipeline tracking in CRM
• Collaborate with marketing to improve lead quality and messaging
• Gather customer feedback to support product improvements

Required Qualifications

• 1+ years of experience in B2B or SaaS sales
• Proven track record of meeting or exceeding sales targets
• Strong communication and negotiation skills
• Ability to work independently in a target-driven environment

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

Job Description for HRSD:

ServiceNow HR Service Delivery Role Overview The ServiceNow Technical Lead is responsible for the technical design, development, and delivery of ServiceNow solutions across HRSD, and other modules. This role provides technical leadership, ensures adherence to best practices, and drives platform optimization to meet business objectives. The Technical Lead acts as a mentor for developers and collaborates with architects, product owners, and stakeholders to deliver scalable and secure solutions.

 Key Responsibilities

* Solution Design Architecture:

○ Define technical architecture for ServiceNow implementations and integrations.

○ Ensure compliance with ServiceNow best practices and enterprise standards.

 * Development Configuration:

○ Lead development of custom applications, workflows, and integrations using ServiceNow scripting (JavaScript, Glide).

○ Configure HRSD, and other modules

* Project Leadership:

○ Manage technical delivery across all phases: requirements, design, build, testing, deployment.

○ Mentor junior developers and ensure code quality through reviews and best practices.

 * Integration Automation:

○ Implement integrations with HRIS (Workday, SAP), IT tools, and external systems using REST/SOAP APIs.

○ Drive automation initiatives leveraging Flow Designer and IntegrationHub.

 * Governance Documentation:

○ Maintain technical documentation (architecture diagrams, DTS, specifications).

○ Support platform upgrades, patching, and performance optimization.

 * Stakeholder Engagement:

○ Collaborate with business analysts, product owners, and client teams to translate requirements into technical solutions.

○ Provide technical guidance during workshops and demos.

 * RUN:

○ Provide Support to the team (Dev, BA, client)

○ Ensure quality compliance

○ Ensure Incident resolution according to contract

○ Animate dev community

○ Active contributor to AI initiatives

•Certifications (Mandatory)

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

What You Will Do

● Create beautiful software experiences for our clients using design thinking, and lean and agile methodology.

● Work on world-class software products using the latest cutting-edge technologies and platforms.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced, and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and positively impact the industry.

Basic Qualifications

● Experience: 5+ years

● Hands-on development experience in backend, Java, SpringBoot, Hibernate, SQL, MongoDB, Jenkins, Microservices, etc.

● Server-side development experience mainly in JAVA.

● Passion for software engineering and following the best coding concepts.

● Good to great problem-solving and communication skills.

● Experience in working with cross-border, distributed teams is a must. Nice to have Qualifications ● Product and customer-centric mindset

● Great OO skills, including design patterns.

● Experience with large-scale enterprise systems Get to know us better: https://www.zemosolabs.com.

Title: Content Writing Specialist

Experience: 2+ years

About the role:

We are looking for a skilled content writer who can compose short-form and long-form content in clear, concise, and conversational language. As part of your role, you’ll craft compelling, original, well-researched, and benefit-centric content. Within our brand guidelines and style guide, you will have complete creative freedom in execution. 

Responsibilities:

• Develop, write, and deliver TOFU (top-of-funnel) and MOFU (middle-of-funnel) content in the form of Use case blogs, Primary (surveys, insights from industry experts/clients), and Secondary research based articles, and various other forms of marketing material. 

• Work with the SEO team to ensure content optimization for better reach. 

• Coordinate with the design team to deliver readable and consumable content. 

• Collaborate with internal teams and external stakeholders to understand the use cases and functionalities of the solution. 

• Present and sell work. Provide a point of view and express it well. 

• Consistently work towards tracking and improving individual performance based on set parameters.

Requirements: 

• B.A. in English, Journalism, Communications, or related field.

• 2+ years of experience writing marketing copy for B2B customers. Tech experience helps.

• Basic SEO knowledge. 

• Hands-on experience with WordPress.

• Strong communication skills. Knowledge of proper spelling, grammar, and punctuation.

• Flexibility and patience in the face of changing methods, objectives and content revisions.

• An optimistic attitude and drive for professional growth.

• A go-getter who is able to handle projects end-to-end.

If you feel you meet these requirements and are ready to take on the aforementioned responsibilities, please submit your resume along with an online portfolio of your published work. You can also share your work through web links and documents. 

Good luck!

You would be part of:

1. Designing/Improvement of new/existing architectures of distributed computing with subcomponents of Unmanned Aerial Systems (UAS).
2. Working/Researching with industrial state of the art sensor systems and modules, and developing drivers (HAL or wrapper) and applications around their usage.
3. Design and implementation of communication protocols between different subcomponents of UAS for distributed computing.
4. Writing Applications and Drivers from the scratch for (embedded)linux based systems.
5. Scripting and automations around work flows of UAS usage.
6. Working with existing sophisticated software stacks of subcomponents of UASs.
7. Working closely with electronics, design and systems teams for architecture development and deployment.
8. Working closely with Flight Controller engineers to do collaborative development of UAVs.

We expect you to be:

1. Experienced in hands-on development of complex embedded systems involving multiple microcontrollers or SoCs.
2. Very good in analytical abilities to be able to do core research and development activities.
3. Able to write low level drivers (wrapper or core) from the scratch.
4. Very comfortable reading and understanding datasheets and reference manuals of microcontrollers, peripherals, sensors etc.
5. Able to understand existing complex embedded software stack written in C/C++.
6. Solid in C.
7. Good in C++.
8. Comfortable with using hardware debuggers.
9. Having Hands-On experience with RTOS concepts like scheduling, threads synchronicity , race conditions etc.
10. Having Solid understanding of interrupt mechanisms.
11. Experienced in working with different hardware protocols like SPI, I2C, UART, PWM, CAN, USB etc.
12. Having Solid understanding of interrupts architecture of ARM based microcontrollers like STM32, LPC etc.
13. Having Good understanding of the concept of bootloaders.
14. Able to multitask.
15. A self-motivated and motivating personality who can work well independently as well as part of a team
16. Having good interpersonal and soft skills who can adapt to the work environment while manifesting a good positive attitude

You are awesome if you are:

1. Experienced in Linux Device Driver development.
2. Having good exposure of working on and understanding of any sensor modules like GPS, LIDAR etc.
3. Experienced in data filtering techniques (Example: Kalman filter)

We are looking for an experienced top-notch Software Engineer to grow with our development team. As a Node.js engineer, you will be involved from conception to completion with projects that are technologically sound and impactful.

What you will do: 

1. Work on existing software solutions or new systems on the specified programming language.
2. Translating designs and wireframes into high-quality code. 
3. Ensure the best possible performance, quality of the solution you are working on. 
4. Working closely with business analysts, software engineers, product managers, designers and other stakeholders. 
5. Write well-designed and efficient code by adhering to the specified coding standards. 
6. Mentor and support other team members by doing code reviews and applying your experience in process and technical leadership.
7. Document the development process, architecture, and standard components.

1. Minimum 2 years of work experience as a Software Engineer(Node.js).
2. Good knowledge of SQL and related databases.
3. Proficient in Node.js, Javascript, AJAX, jQuery, JSON, CSS and HTML.
4. Knowledge of object-oriented programming.
5. Knowledge of the Front-end and Back-end processes.
6. Knowledge of web development, continuous integration, and cloud technologies
7. Proficiency with RESTful APIs to connect applications to back-end services.
8. Flexibility to switch to a new programming language as and when required. 
9. Ability to own a product and deliver exceptional quality. 
10. Analytical capabilities and logical approach to problem-solving. 
11. Familiarity with software development lifecycle and agile methodology.
12. Good at writing understandable, testable code with an eye towards maintainability 
13. Proficiency in software engineering tools. 
14. Have system-level thinking and the ability to develop a system as a whole. 
15. Bachelor's degree in Computer Science Engineering or any other relevant course. 
16. Good communication skills - including the ability to convey information to non-technical team members in a concise and clear way. 
17. Ability to understand the end-user. 

• Impactful Projects: At Synoriq, you get to work on exciting projects that create a huge impact in the lives of common people. You get exposure to the various domains we work in - be it the financial sector or the government sector. With projects of such scale, we work on the latest and most popular technologies in the market. 
• Great Nucleus of Minds: You get to work with the smartest people and learn together. Our team is a bunch of talented designers, engineers, singers, storytellers, and dancers.  
• Fun: We understand that theres a life outside the office too. We offer flexibility in the work schedule and work from home so that you give your best every day.  
• Leadership Initiatives: We promote the overall development of an individual and help you realize your professional goals. There are ample learning opportunities providing exposure in different domains and working in cutting-edge technology.