Data Science Manager

Job Description

We are looking for a deeply experienced ServiceNow professional who understands the internal data model and platform mechanics of ServiceNow.

This role goes beyond configuration and administration—you will work on CMDB design, data integrity, synchronization, integrations, and platform optimization across ITSM and related modules.

The ideal candidate has strong experience with CMDB tables, incident lifecycle, knowledge management, discovery, and data synchronization and can reason about ServiceNow as a platform, not just a tool. ⸻

Key Responsibilities

• Platform & CMDB Expertise
• Design, implement, and maintain CMDB architecture, including:
• Core CMDB tables (cmdb_ci, cmdb_rel_ci, subclasses)
• CI class modeling, inheritance, and relationships
• CI lifecycle management and data normalization
• Ensure CMDB data quality, consistency, and governance
• Troubleshoot and optimize CMDB performance and scalability CMDB Synchronization & Integrations

Build and manage CMDB data synchronization using:

• Discovery
• Service Mapping
• IntegrationHub
• Import Sets & Transform Maps
• Integrate ServiceNow with external systems (monitoring, asset tools, cloud providers)
• Handle reconciliation, deduplication, and source-of-truth conflicts

ITSM & Workflow Internals

• Deep understanding of Incident, Problem, Change, and Request tables and workflows
• Customize and optimize:
• Incident lifecycle
• SLA definitions and calculations
• Assignment rules and automation
• Debug complex workflow, Flow Designer, and business rule interactions

Knowledge Management

• Design and manage Knowledge Base (KB) structures and workflows
• Implement best practices for: • Article lifecycle • Access control • Versioning and approvals • Improve knowledge discoverability and reuse

Development & Customization

• Develop using server-side and client-side scripting:
• Business Rules
• Script Includes - UI Policies, Client Scripts
• Optimize scripts for performance and maintainability
• Follow best practices for scoped applications and upgrade safety

Governance & Best Practices

• Enforce ServiceNow data model and customization best practices
• Support platform upgrades and impact analysis
• Provide technical guidance and mentorship to junior ServiceNow engineers
• Work closely with product, SRE, and operations teams to align ServiceNow with operational workflows

⸻

Required Skills & Experience

Must-Have

• 7+ years of hands-on ServiceNow experience
• Strong understanding of ServiceNow internal tables and data model
• Deep expertise in CMDB architecture and synchronization
• Strong experience with ITSM modules (Incident, Problem, Change, Knowledge)
• Advanced scripting skills (JavaScript in ServiceNow context)
• Experience debugging complex platform behaviors and performance issues
• Experience with integrations and data ingestion pipelines

Good to Have

• Experience with Discovery and Service Mapping
• Exposure to ITOM, Event Management, or Observability integrations
• Experience with large-scale or multi-instance ServiceNow deployments
• ServiceNow certifications (CSA, CIS-ITSM, CIS-CMDB, Architect)
• Understanding of operational workflows (SRE, IT Ops, Incident Response)

Position Overview:

• Job Title: Functional Analyst - AMEA ERP COE
• Location: Bangalore, India
• Reporting To: Domain Manager - Procurement & Manufacturing AMEA ERP COE

Experience & Education:

• Total Experience: 6–8 years in SAP MM (ECC or S/4HANA)
• Education: Graduate (minimum 4 academic years)
• Domain Experience: 3+ years in Purchasing/Manufacturing preferred
• Implementation: 3 full-cycle MM implementations; S/4HANA exposure (Advanced STO, Embedded WM)

Implementation & Functional Skills:

• Enterprise Structure Mapping: Plants, Storage Locations, Purchasing Orgs
• P2P Processes: Subcontracting, Third-party procurement, Release strategies, Inventory management, Pricing and Account determination etc.
• Cross-Border (export/ import) & Intercompany Scenarios
• Interfaces: IDOCs, ALE
• ABAP Basics: Debugging knowledge

Work Culture & Responsibilities:

• Independence: Handle MM/WM projects and support calls autonomously
• Cultural Sensitivity: Support countries across Asia, Middle East, and Africa

Key Responsibilities:

• Conduct workshops and gather MM / WM operation requirements
• Deliver SAP solutions (Blueprints, Functional Specs, Testing, Training)
• Manage data migrations
• Ensure audit compliance
• Delivery enhancements and changes within timelines

Value Additions:

• Innovate MM/WM functionalities beyond the template
• Participate in ABB initiatives (CSI, Cost Saving, AppRun, etc.)

• Supports human resources department by screening, testing, and interviewing applicants. ** Provides orientation for new employees
• Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications,
• Documents and tracks timesheets of employees.
• Accomplishes human resources department and organization mission by completing related results as needed.
• Process payroll and ensure accurate and timely payment to employees
• Maintain organized records of all SOWs, POs, and MSAs
• Track of all payments & expenditures, Purchase orders, invoices, statements, etc.
• Verifying the contracts /agreement with client /vendor, related to payment 
• Handling client and vendor calls regarding payments
• 
  

Requirements:

Bachelor's degree in HR,Accounting, Finance, or a related field Minimum of 1 years of experience in HR/accounting, with a focus on US standards

Proficiency in accounting software like QuickBooks, ADP, Zoho,and especially Excel

Excellent analytical, problem-solving, and organizational skills

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Excellent communication and interpersonal skills

Experience with tax preparation and filing

Familiarity with financial planning and analysis

Knowledge of payroll processing and related regulations

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Evening shift
• Monday to Friday

Location:

• Chennai, Tamil Nadu (Required)
• 
  

• copy writing experience with good Advertising agency or design studio
• Possession of creative flair, versatility, conceptual/visual ability and originality
• Able to write long copy for website, brochures, blog and short and creative copy for ad campaigns, social media etc.
• Developing creative ideas and concepts for various media vehicles like taglines, jingles, ad campaigns, brochures, social media posts etc.
• Writing clear, persuasive, original copy
• Proofreading copy to check spelling and grammar
• Amending, revising or redeveloping adverts or campaigns in response to feedback from the creative director, account team or clients;
• Overseeing campaigns through the production stage to completion

• Design, build and maintain efficient, reusable, and reliable Java code. 
• Providing technical oversight to the team, involved in design and code review.
• You would also be spending most of the time in development activities in varied technologies and should have a passion to write code.
• Should be able to create good technical documents.
• Translate application storyboards and use cases into functional applications.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Identify bottlenecks and bugs, and devise solutions to these problems - Help maintain code quality, organization, and automatization. 
• Prepare the technical design of complex technology components as well as suggest the pros and cons of using a certain technology stack or component or design pattern versus another, to the clients.
• Team Management.

• Qualifications: BTECH/MTECH/MCA/MSc.
• Proficient in Java, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of multithreading, concurrency patterns, and collections in Java. 
• Solid understanding of object-oriented programming along with various design and architectural patterns.
• Hands on experience with JMS, JPA, Spring (MVC, Boot & Cloud preferred) & Hibernate.
• Familiarity with concepts of MVC, JDBC, and RESTful.  Experience with Presentation Layer (JSP/Servlets), JS Frameworks (Angular, jQuery, react, etc.).
• Creating database schemas that represent and support business processes and experience with both external and embedded databases. Implementing automated testing platforms and unit tests.
• Proficient understanding of code versioning tools, such as Git, Ant, Maven, and Gradle; continuous integration.
• Knowledge in xml based mappings, SAML, rest clients, CAS authentication and Jetty.
• Knowledge of Apache Camel and Kafka and Drools Rule Engine is preferred.

Who are we?

We are a venture capital-backed software development company headquartered in Canada. We develop in-house products to disrupt one industry at a time and partner as a technology service provider to selected startups.

Who are you?

Experience in writing applications using Nodejs including Express or similar.
Must be good in MySQL or one of the databases such as Mongo.
Proficient in Javascript and good experience and knowledge of open source tools, frameworks, broader cutting-edge technologies around server-side development.
Excellent data structure, algorithm, and problem-solving skills.
Created and consumed various APIs in the past.
Should be an active contributor to developer communities like Stack Overflow, GitHub, Google Developer Groups (GDGs).
Customer-focused, react well to changes, work with teams, and able to multi-task.
Must be a proven performer and team player that enjoys challenging assignments in a high-energy, fast-growing, and start-up workplace.
Must be a self-starter who can work well with minimal guidance and in a fluid environment.

Some of the technologies we use are:
NodeJS
ExpressJS
Angular 9
AWS
Github
PSQL, MongoDB
Selenium

• 2-4 years of experience working with web platforms (at a corporate, startup, or digital agency)

Work Ethic & Requirements

• Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
• You should be able to handle multiple projects at the same time.
• You should have the ability to motivate, support, and understand teams and easily work with everyone from our UX/visual designers to tech developers to content strategists.
• You should be motivated and organized. A proactive attitude is most important.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little or no supervision
• The ability to work both autonomously and as part of a team 

Tech Skills

• Python/Django
• React JS
• Node JS

Purpose of the Role

To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.

The Opportunity 

Peak is a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.

We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.

The Role

Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:

• Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Required Skills and Experience

We are building a team of world class engineers in Jaipur / Pune, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.

• Acquired strong proven professional programming experience.
• Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
• Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS 
• Proven track record and expert in one of the field - DevOps/Frontend/Backend
• Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
• Experience with at least one of the Database systems - RDBMS and NoSQL
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using AGILE or SCRUM techniques to build quality software.
• Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:

• Open - Always up for new ideas and able to take and give feedback in a positive way.
• Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
• Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
• Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what 
• Responsible - takes ownership of tasks given and has a strong work ethic.

About Peak

In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.

Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.

Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.