MBSE Support Frontline Desk
at IT solutions specialized in Apps Lifecycle management. (MG1)
- Ownership of MBSE support Frontline Desk to address the Service Operations requests
- 16x5 monitoring of MBSE Infrastructure environment
- Create CISM tickets based on the predefined standard cases
- Documentation of Service cases and standard operation procedures
- Contribution to the predefined Knowledge database on Sharepoint.
- Communication & coordination with different teams in India & Germany
- Resolve user-reported issues as per the agreed SLA
- Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
- Knowledge of Linux server deployments
- Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
- Knowledge of writing Linux scripts (Shell/Perl)
- Good knowledge of IBM DB2
- Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM
Shubham Vishwakarma
Full Stack Developer - Averlon
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Communicate to keep customer sentiment high
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Increase the revenue per customer by giving a marketing plan which they accept.
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Providing marketing plans for new customers to the Customer Development team for business development
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Designing Innovative and performing campaigns which lead to increased revenue by the customer.
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Stay abreast with the concepts and updates in the core technologies DV 360, Campaign Manager and Google Ads, and GA 360.
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Functional Competencies |
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Planning & Strategy |
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Trafficking, Conversion setup |
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Optimization, Bidding, Budgets, and Targeting |
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Reporting, Analysis, and insights |
Jobdescription:
Job Responsibilities –
All activities related to CICS Systems Programming on IBM Mainframes running a large scale IT system
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Follow Change Management process to effectively manage environment changes
Support 24*7 on call support on rotation basis
Tracking and analysing performance and resource utilization of CICS systems
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Upskill junior systems programmers
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Minimum 5+ years’ experience with CICS system Programming and administration
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Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon