MBSE Support Frontline Desk

IT solutions specialized in Apps Lifecycle management. (MG1)

MBSE Support Frontline Desk

Multi Recruit

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MBSE Support Frontline Desk

at IT solutions specialized in Apps Lifecycle management. (MG1)

Agency job

via Multi Recruit

2 - 3 yrs

₹6L - ₹8L / yr

Linux Server Deployments

Skills

IBM HTTP Server

Perl

Linux Server Deployments

IBM WAS

F5 Servers

Shell

Proxy Configurations

MBSE

CISM

Ownership of MBSE support Frontline Desk to address the Service Operations requests
16x5 monitoring of MBSE Infrastructure environment
Create CISM tickets based on the predefined standard cases
Documentation of Service cases and standard operation procedures
Contribution to the predefined Knowledge database on Sharepoint.
Communication & coordination with different teams in India & Germany
Resolve user-reported issues as per the agreed SLA
Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
Knowledge of Linux server deployments
Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
Knowledge of writing Linux scripts (Shell/Perl)
Good knowledge of IBM DB2
Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

Ownership of MBSE support Frontline Desk to address the Service Operations requests
16x5 monitoring of MBSE Infrastructure environment
Create CISM tickets based on the predefined standard cases
Documentation of Service cases and standard operation procedures
Contribution to the predefined Knowledge database on Sharepoint.
Communication & coordination with different teams in India & Germany
Resolve user-reported issues as per the agreed SLA
Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
Knowledge of Linux server deployments
Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
Knowledge of writing Linux scripts (Shell/Perl)
Good knowledge of IBM DB2
Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

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