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IT solutions specialized in Apps Lifecycle management. (MG1) logo
MBSE Support Frontline Desk
IT solutions specialized in Apps Lifecycle management. (MG1)
MBSE Support Frontline Desk
IT solutions specialized in Apps Lifecycle management. (MG1)'s logo

MBSE Support Frontline Desk

at IT solutions specialized in Apps Lifecycle management. (MG1)

Agency job
2 - 3 yrs
₹6L - ₹8L / yr
Linux Server Deployments
Skills
IBM HTTP Server
Perl
Linux Server Deployments
IBM WAS
F5 Servers
Shell
Proxy Configurations
MBSE
CISM
  • Ownership of MBSE support Frontline Desk to address the Service Operations requests
  • 16x5 monitoring of MBSE Infrastructure environment
  • Create CISM tickets based on the predefined standard cases
  • Documentation of Service cases and standard operation procedures
  • Contribution to the predefined Knowledge database on Sharepoint.
  • Communication & coordination with different teams in India & Germany
  • Resolve user-reported issues as per the agreed SLA
  • Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
  • Knowledge of Linux server deployments
  • Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
  • Knowledge of writing Linux scripts (Shell/Perl)
  • Good knowledge of IBM DB2
  • Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

 

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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