MBSE Support Frontline Desk
at IT solutions specialized in Apps Lifecycle management. (MG1)
- Ownership of MBSE support Frontline Desk to address the Service Operations requests
- 16x5 monitoring of MBSE Infrastructure environment
- Create CISM tickets based on the predefined standard cases
- Documentation of Service cases and standard operation procedures
- Contribution to the predefined Knowledge database on Sharepoint.
- Communication & coordination with different teams in India & Germany
- Resolve user-reported issues as per the agreed SLA
- Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
- Knowledge of Linux server deployments
- Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
- Knowledge of writing Linux scripts (Shell/Perl)
- Good knowledge of IBM DB2
- Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon