Business Development officer

🎯 Key Responsibilities:

🛍️ Sales & Customer Service

• Drive store sales and achieve monthly/quarterly targets.
• Ensure a superior customer experience through high service standards.
• Monitor footfall, conversion rates, and average transaction value.
• Handle customer queries, escalations, and feedback.

👔 Store Operations

• Oversee daily store operations including opening/closing procedures.
• Maintain proper visual merchandising and in-store display standards.
• Monitor inventory levels, shrinkage, and stock replenishment.
• Ensure timely stock audits, inward & outward stock documentation.

👥 Team Management

• Supervise and train staff on product knowledge, SOPs, and service.
• Motivate the team to meet sales goals and performance benchmarks.
• Prepare and manage shift rosters, leave schedules, and manpower planning.
• Conduct performance reviews and give regular feedback.

📈 Reporting & Compliance

• Analyze store KPIs and prepare regular sales and operational reports.
• Ensure adherence to company policies, SOPs, and safety standards.
• Coordinate with HO/Area Managers for promotions, VM changes, or campaigns.
• Maintain hygiene, safety, and grooming standards for store and staff.

✅ Key Skills & Requirements:

• Graduate in any stream (MBA/Retail Management preferred for SMs).
• 2–4 years (ASM) / 5+ years (SM) in apparel or fashion retail management.
• Strong knowledge of fashion trends and customer buying behavior.
• Proficient in POS systems, MS Excel, and inventory tools.
• Strong leadership, interpersonal, and team motivation skills.
• Excellent communication and customer service orientation.
• High attention to detail and a hands-on management approach.
• Willing to work in shifts/weekends based on retail operations.

Experience in handling Architecture and commercial Interior Projects

Excelled at proposal and presentations

Prepared project estimations, BOQ and handled the tendering process

Established good team co-ordination and vendor and consultants contact client 

Prepared working drawings for architectural project

Site visits and report making

Job Role:

• Manage end to end sales funnel right form sourcing to deal closure

• Closely collaborate with marketing team to generate leads

• Work closely with Senior Sales Colleagues to drive closures

• The candidate will be responsible for generating revenue by prospecting new clients

• Use various channels – Cold Calling, Digital Marketing, Automation Tools, Email Marketing Campaigns to generate fresh leads.

• Qualify and develop sales leads by conducting product demonstration at CXO level to

showcase end-to-end product capabilities

• Build ongoing network and relationships by continuously prospecting the right customer.

• Build strong pipeline consistently to ensure sales closures

• Follow best practices and drive process efficiencies / automation & technology innovations

• Gain thorough understanding of the product/platform and continuously learn from new

product updates and pitch them appropriately to the clients

• Work closely with the marketing team to provide market intelligence and plan marketing

campaigns to generate new business. Key Skills required: • Love for research • Love for selling • Passion for technology oriented product

Additional Roles & Responsibilities

1. Designing and executing test cases and test plans to identify defects and improve product quality.

2. Collaborating with software developers, project managers, and other stakeholders to identify and address issues and improve the overall product quality.

3. Conducting automated and manual testing to validate functionality and ensure that software meets customer requirements and specifications.

4. Analyzing and interpreting test results to identify trends and patterns, and making recommendations for improvements.

5. Identifying and prioritizing defects and issues and working with development teams to ensure timely resolution.

6. Documenting and maintaining test cases, test plans, and other relevant documentation to support the testing process.

7. Communicating testing results and progress to stakeholders, including project managers, developers, and business analysts.

Additional Skills

TestRail, TestLink, JIRA, HTML, CSS, and JavaScript, BrowserStack, CrossBrowserTesting, JMeter, Selenium

CE Brands is an ecommerce focused company with multiple brands in growth stages, with a focus on apparel brands looking for a Shopify Web Developer. We are a fully remote team and we’re expanding our team to help us to continue to deliver high-quality and high-performing capabilities to our clients.

As a Shopify Web Developer, your main task will be to help in the implementation of new stores and their functionalities and always adhering to the best practices of the platform and current web standards. We strive to always deliver exceptional performance, usability and accessibility. It is also necessary to understand advanced Shopify concepts such as alternation of layouts and templates, product attributes, cart properties, and a deep understanding of the limitations and possibilities of Shopify objects.

Duties and Responsibilities:

• Create an engaging and knowledgeable online Shopify store to increase sales and revenue
• Create bespoke Shopify themes and change pre-existing templates per predefined brand guidelines
• Be an expert in all aspects of the ECommerce platform
• Ensure a smooth connection with Marketing Tools, Platform APIs, and Shopify Apps to optimize the shop for overall efficiency and functionality
• Based on their findings, they provide technical support and coordination, protecting enterprises against failure
• Increase conversion rates by optimizing the website
• Demonstrated ability to transform designs (e.g. Sketch & Figma) into code
• Write structured, well-organized, and reusable code
• Inspect and troubleshoot bugs and other QA issues
• Keep abreast of best practices/trends/tools
• Ensure the technical feasibility of UI/UX designs
•  

Qualification Preferred:

• A bachelor's degree in information technology, computer science, or a related discipline
• Broad shop construction, launch, and maintenance expertise, as well as a general understanding of the admin system
• Proven skills in Liquid, HTML, CSS, jQuery & Javascript
• Good understanding of server-side CSS pre-processing platforms
• Proficient understanding of Javascript frameworks
• Proficiency with Invision, Sketch, Figma and Adobe Creative Cloud
• Ability to code a theme from scratch in Shopify
  Previous experience working with a custom theme and/or the Storefront API
• Working knowledge of Shopify's theming system and Liquid templating
• Previous experience implementing/debugging third-party Shopify apps, as well as building unique solutions if needed
• Extensive testing and debugging abilities using the browser console and other tools
• Working knowledge of third-party services and APIs, as well as Shopify plugins
• Capability to communicate effectively and provide proactive feedback
• Strong understanding of cross-browser compatibility and responsive design
• Proficient understanding of code versioning tools
• Ability to self manage and meet deadlines
• A good eye for design and great attention to detail
• Good verbal and written communication skills
• A strong understanding of UX design
• A portfolio of live projects

*This is a PROJECT BASE job with the possibility to work FULL TIME remotely WORK FROM HOME OPPORTUNITY and MUST have a stable internet connection with a high-speed internet.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have