Technical Architect

Tech Lead

Location: On-site, Panaji, Goa

About Joyful

 Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance.

In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.

What You'll Do

• Technical Leadership & Architecture:
• Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms.
• Define technical roadmaps, architecture patterns, and coding best practices
• Ensure adherence to software development standards and conduct regular code reviews
• Make critical build-versus-buy and technology adoption decisions
• Team Management & Collaboration:
• Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
• Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
• Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
• Identify and resolve bottlenecks in development, deployment, and delivery processes
• Vibe Coding Culture:
• Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with
• Encourage pair programming, open collaboration, and frequent peer reviews
• Maintain high coding standards while keeping the process creative and energizing for the team
• Promote a development culture where engineers feel motivated, supported, and proud of the work they ship
• Hands-On Development:
• Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization
• Oversee the development of APIs, microservices, and integrations with third-party platforms
• Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place
• Innovation & Continuous Improvement:
• Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms
• Propose and implement innovative solutions to improve product performance, security, and maintainability
• Drive proof-of-concepts for new features or architectural improvements
• Ensure systems are designed for high availability, scalability, and disaster recovery

What You'll Need

• 6+ years of professional software development experience, with at least 2 years in a technical leadership role
• Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
• Strong understanding of relational and NoSQL databases
• Experience building scalable, high-availability systems in B2B SaaS or AI-powered products
• Solid knowledge of software design patterns, performance optimization, and security best practices
• Familiarity with frontend technologies (Angular, React, or similar) is a plus
• Excellent communication and stakeholder management skills
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Passion for AI technologies and building software in a positive, high-energy coding environment

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy
• Work with a highly skilled and passionate team
• Enjoy significant growth opportunities in a rapidly scaling organization
• A culture that values innovation, ownership, and collaborative problem-solving
• Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life

At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!

Are you obsessed about building customer-friendly, experience-rich products?

Bizongo is redefining the $70 billion-dollar Packaging industry and B2B domain using technology, an innovation that automates business processes and improves efficiency. Every physical good that is produced needs packaging. Creative Packaging is a modern way of branding and marketing. Intelligent Packaging and Deep Customer Engagement will be the future of Packaging. Bizongo is at the epicenter of this change and leading the digital transformation of the B2B space. Bizongo works with some of the leading clients like Amazon, Flipkart, Myntra, Big Basket, Godrej, FirstCry, PepperFry, Tata Cliq, Delhivery, Box8 and many more, managing millions of dollars worth of packaging products every year.

Bizongo is featured in https://www.linkedin.com/pulse/linkedin-top-startups-2019-25-hottest-indian-work-now-linkedin/">LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

As Bizongo Engineering, our mission is to create innovative platforms which disrupt current inefficient business processes to drive efficiency and fuel growth for businesses of the future. Keeping the mission in mind,  we are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. 

As a Software Engineer at Bizongo, you will be working on developing the next generation of technology that will provide the right experience for businesses and help make their processes efficient. You will be constantly challenged to build the products in the most efficient and scalable way possible. As a Senior Software Engineer II, you'll be solving problems of scale using data-driven thinking, which will help provide the best experience to the customer.

Designation: Senior Software Engineer

Experience: 5+ years

Work Location: Bengaluru

You’ll be a great fit for Bizongo if you:

• Can think of architectural design at scale
• Are a great mentor and help provide short, medium and long term solution to the team
• Love solving challenging problems which may be nonroutine and differing in nature. Solutions may not be apparent and require evaluation and interpretation
• Are a brilliant developer following Industry’s best practices
• Obsessed about performance optimization, SQL tuning, caching techniques
• Open to work on any tech stack

Extra brownie points:

• B.Tech/B.E. in Computer Science and Engineering
• You know the prevalent architecture and design patterns
• Have solved problems which helped scale business multifold

What will you work on:

• Having complete ownership of design, development, and implementation of a product which will directly impact the customers
• Figuring out the common process patterns and automating them to drive results faster
• Building architecture, mentoring fellow engineers and delivering features end-to-end

Why work with us? 

• Because we are awesome! Product, UI/UX, and Engineering work together to build products towards a common goal, i.e. providing the best experience to our customers.
• Opportunity to work with "India’s leading B2B" Platform.
• Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast-paced and charged environment.

• Architect, develop and maintain core products and services of the company.
• Create database architecture and best practises for optimization in speed and product operating costs.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs with high-volume large scale transaction processing capabilities.
• Collaborate with design teams to ensure flawless UI and UX is achieved 
• Build features and applications with a mobile responsive design
• Write technical documentation
• Test software to ensure responsiveness and efficiency
• Work with customers in evaluating technical requirements.
• Work closely with the product managers to achieve product vision and goals
• Review work of other developers and contractors, provide feedback and mentoring.
• Assist in the hiring of technical talent.

• Proven experience as a Full Stack Developer or similar role for atleast 3 years 
• In depth knowledge of Ruby on Rails, NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Automating the building and deploying of code along with continuous integration (Jenkins/Hudson) and version control (SVN, Git)
• Strong experience is deploying and managing application in AWS and Google Cloud
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience with modern frameworks and design patterns, minimum 2 years experience with MEAN Fullstack paradigm

• Know how to create apis and applications
• Know how to architect and scale databases
• Know how to build front end for applications
• Know how to deploy applications on the cloud