Research Analyst

Job Summary:

As a Shopify App Developer at [Your Company Name], you will be responsible for designing, developing, and maintaining custom applications for the Shopify platform. You will collaborate with cross-functional teams to create solutions that meet our clients' needs and improve their eCommerce operations. The ideal candidate will have a strong background in Shopify app development, excellent problem-solving skills, and a passion for delivering exceptional user experiences.

Key Responsibilities:

• App Development: Design, develop, and deploy custom Shopify apps using Shopify’s API, Polaris, and other relevant technologies.
• Customization: Customize and extend Shopify’s existing functionalities to meet specific client requirements.
• Integration: Integrate Shopify apps with third-party services, APIs, and data sources as needed.
• Maintenance & Support: Troubleshoot and resolve issues related to Shopify apps and provide ongoing support and maintenance.
• Collaboration: Work closely with project managers, designers, and other developers to ensure that app solutions align with project goals and client expectations.
• Testing & Quality Assurance: Conduct thorough testing of applications to ensure reliability, performance, and adherence to Shopify’s standards.
• Documentation: Create and maintain clear documentation for code, processes, and app functionality.
• Innovation: Stay updated with the latest Shopify developments, industry trends, and best practices to continuously improve app functionality and user experience.

Qualifications:

• Experience: Proven experience in developing Shopify apps, including a portfolio of past projects or apps.
• Technical Skills: Proficiency in Shopify’s APIs, Liquid templating language, JavaScript, HTML, CSS, and familiarity with Shopify Polaris design system.
• Programming Languages: Strong knowledge of backend programming languages such as Ruby, PHP, or Node.js.
• Database Management: Experience with database technologies such as MySQL, MongoDB, or PostgreSQL.
• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively both independently and as part of a team in a fast-paced environment.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.
• Desired Skills and Experience
• Hybrid Apps,React Native, Native iOS and Android Architecture understanding

Responsibilities

• Reaching out to architects and interior designers according a marketing strategy
• Managing company’s communication related to business development
• Representing the company at events
• Engaging the retail customers through marketing campaigns

Skills Required

• Desktop applications like MS Office
• Fluency in English
• Knowledge of online channels of marketing and publicity

Qualification

• Graduate in any discipline

Experience

• Minimum 3 year of experience in digital marketing