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Key Responsibilities:
- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
- Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
- Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
- Willingness to work in rotational shifts or weekends, if required.
- Bachelor's degree or equivalent preferred.
Sap Abap on Hana:
Summary:
As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of application specifications and user guides.
- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: -
Must To Have Skills: Proficiency in SAP ABAP Development for HANA.
Good To Have Skills:
- Experience with SAP Fiori and SAP UI5.
- Strong understanding of object-oriented programming principles.
- Experience with database management and SQL.
- Familiarity with Agile development methodologies.
Additional Information: The candidate should have minimum 5 years of experience in SAP ABAP Development for HANA
** Certification in Mulesoft Mandatory
** Btech/BE /MCA only with 10+ exp in Mulesoft
** Ready to join within 0-15 days/ serving NP
SOA
REST
Web Services
Mule ESB
Anypoint Studio
API Management
CloudHub
Integration Patterns
Good Communication skills
Oister Global (www.oisterglobal.com) is India’s premier Alternative Assets Manager. We combine robust diligence, deep domain expertise, and an extensive network to create high quality private market opportunities for our investors.
We are seeking a Senior Backend Developer who will be pivotal in architecting and developing scalable, reliable backend systems from scratch. You will work closely with product managers, designers, and other engineers to build new products, design backend architectures, and ensure high performance and responsiveness of the systems. This role requires strong backend fundamentals, cloud experience, a deep understanding of databases, and a passion for system design and architecture.
Key Responsibilities:
● Product Development: Architect, design, develop, test, and deploy new backend products and features from scratch.
● System Design: Take ownership of system design and architecture decisions for new modules, ensuring scalability, reliability, and security. ● API Development: Build efficient and reusable APIs and backend services using Node.js.
● Database Management: Design data models, optimize queries, and manage MongoDB clusters efficiently.
● Cloud Management: Deploy, maintain, and optimize services on AWS, ensuring high availability and performance.
● Best Practices: Maintain coding standards, ensure code reviews, and champion best practices in security, testing, and maintainability.
● Collaboration: Work closely with frontend developers, product managers, QA, and other cross-functional teams to define, design, and ship new features.
● Performance Optimization: Monitor system performance and ensure system uptime and responsiveness.
● Mentorship: Provide guidance and mentorship to junior developers as required.
● Documentation: Maintain thorough documentation of systems, processes, and best practices. Must-Have
Qualifications:
● Education: Bachelor’s degree in computer science, Software Engineering, or a related technical field.
● Experience: 4–5+ years of hands-on backend development experience.
● Expertise in: Node.js (Express.js, Nest.js or similar frameworks) MongoDB (including indexing, replication, sharding concepts) AWS Services (EC2, S3, Lambda, RDS, API Gateway, CloudWatch, IAM, etc.) Proficient in: System design principles Microservices architecture Event-driven architecture Strong understanding of: RESTful APIs.Authentication and authorization best practices (OAuth, JWT) Experience with: CI/CD pipelines Docker and containerization principles Hands-on experience in: Building scalable, distributed, and fault-tolerant systems Good knowledge of : Logging, monitoring, and debugging distributed applications
Job Requirements:
· Bachelor’s degree (minimum) in Computer Science or Engineering.
· Minimum 5 years of experience working as a senior–level Software Engineer
· Excellent programming and debugging skills in C/C++and Python
· Experience developing on Windows and Linux systems
· Experience in automation of manual tasks
Although not required, the following are a plus:
· Experience working with Build scripts, Shell scripts, Makefiles
· Experience with Jenkins and other CI/CD tools
· Knowledge of RESTful web services and docker
Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge on Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem solving approach.
- Excellent communication.
- Good Problem Solving Approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
teams and customers.
You will be evaluated on your ability to meet the business targets (Top line, Persistency, Product
mix) by collaborating with and driving channel partners.
You will also accompany the channel partner teams on pre and post-sales such as claim
settlement.
HDFC Life believes in technology-driven sales and you will learn new technology/Mobility
enhancements, to comply with the Sales Management Process.
As a business professional, you will uphold organizational values in every action and ensure
business ethics and integrity. You are expected to be compliant with regulatory and statutory
regulations
About the Channel
Bancassurance is the largest sales channel of HDFC Life which includes selling life insurance
UI-UX Designer (2 Months to 4 years)
Work From Office
Bengaluru and Calicut
Our company is looking for an experienced and ambitious UI-UX Designer with experience in designing tools like Figma, AdobeXD, Photoshop and Illustrator
Skills required-
- Photoshop
- Illustrator
- Figma
- Adobe XD
- Zeplin/Invision
- Knowledge in Responsive design
- HTML and CSS
- Bootstrap
Main Responsibilities of a UI/UX Designer
- Create user centred designs by understanding business requirements and user feedback
- Creating user flows, wireframes, prototypes and mock-ups
- Translating requirements into style guides, design systems, design patterns and attractive user interfaces
Name - Savvology Games
Location - Wework, Spectrum Towers, Mindspace, Malad
About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win something! We make use of Game Theory (the science of decision making) to come up with games that are so simple that even a 5 year old can play. Our vision is to encourage people to take better decisions through gamification.
Job Brief
We are looking for a UI/UX Designer to conceptualize and create engaging visuals across a variety of media. You’ll be working closely with a team of IITian founders, marketers, and developers to design the best-looking mobile games on the planet. You have to ensure that all aspects of the user experience are optimized for improved usability, usefulness, and exceptional visual design.
As a UI/UX Designer, you’ll own the entire design stack - UI/UX, app design, website design, branding, marketing collateral. Your graphics should capture the brand voice and communicate the message clearly to our target audience. For this, you are expected to conduct thorough user research and understand the gamer persona.
We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges and are up for building exciting products from scratch, we’d like to meet you.
Responsibilities
- Develop UI mockups, animations, flow diagrams, storyboards, sitemaps, and prototypes that clearly illustrate how new app features / new website pages function and look like
- Liaise with the Product team to understand user needs, psychology & product USPs and use it to design smooth in-app user experiences
- Work with the Marketing team to design and maintain an intuitive, well-converting & visually stunning website
- Design a comprehensive brand identity kit - logo, letterhead, visiting cards, envelope, merchandise, etc
- Work on user acquisition by designing compelling ads, social media/print graphics
- Adhering to style standards on typography and graphic design
- Have an iterative mindset. No design is perfect on the first attempt. Design mechanisms to collect user feedback and continuously improve on your designs.
- Conduct user interviews and online research to define and understand our target user
- Study the gaming domain vis-a-vis competitors, market trends, and best practices
- Participate and contribute in business and product discussions
- Be opinionated and back those opinions with strong logic
Skills
- 2+ years proven experience in UI/UX design or allied roles
- A strong portfolio of illustrations or other graphics for both web and mobile platforms (MUST)
- Familiarity with design software and technologies (such as Illustrator, Photoshop, XD, After Effects, Premiere Pro, Figma etc) (MUST)
- Proficiency in video editing and creating product explainers and other types of video
- Working knowledge of wireframing and prototyping tools (Balsamiq, Invision, Webflow etc)
- Excellent UX copywriting and verbal communication skills
- Ability to work methodically and meet deadlines
- A team player but can work independently and takes initiative
- Degree/Diploma from reputed design schools is a plus but NOT mandatory
- Brownie points if you’ve designed/worked on a mobile game before
.
What you can expect at Savvology Games
- A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
- A hockey-stick trajectory for growth professionally
- Fun people who you’ll want to hang out with after office hours too :)
- Lots of treats - Did we mention beer/pizza every Friday?
JOB ROLE-
Technical Recruiters - US Staffing (Night Shift).
Having experience with Banking & Finance clietnts
Sourcing and screening potential IT candidates from effective usage of Internal Systems.
Hiring candidates for US Clients .
Postings vacancies on portals and Networking within time frame.
Screening candidate as per required details, matching IT resources.
Based on technological skills, rates and location preferences from the available pool of Resources.
Desired Candidate Profile
Very good communication skills
should be presentable and has to have technical knowledge.
EXP - 5-6yrs
Budget- 5LPA
















