Sales Executive

Strong Business Development / Inside Sales profile

Mandatory (Experience): Must have 1+ year of experience in Business Development or Sales roles with a product company

Mandatory (Client Interaction): Experience interacting with SME / SMB business owners and converting leads to product demos or sales

Mandatory (Sales Skills): Strong cold calling, objection handling, and lead conversion skills

Mandatory (Communication): Excellent verbal and written communication skills

Mandatory (Company): Product companies (B2B SAAS preferred)

Mandatory (Note 1): This is a complete in-office position based in Mumbai

Mandatory (Note 2): This is an IC role

Mandatory (Note 3): The years of experience of the candidate should not exceed 4 years

Responsibilities

Inventory & Stock Management

• Maintain accurate and up-to-date inventory records for:

• Fabrics (raw materials)

• Readymade sarees

• Artwork products

• Bulk stock

• Returns and exchanges

• Track fabric consumption against confirmed orders and production plans

• Record and monitor all stock movements, including inward, outward, damaged, returned, and

exchanged items

• Ensure minimum stock levels are maintained and proactively raise replenishment alerts

• Coordinate with the Supply Chain team to ensure timely availability of fabrics and materials

Dispatch & Order Coordination

• Coordinate closely with the Dispatch team to ensure timely and accurate order fulfillment

• Act as the primary point of coordination between Dispatch and Customer Care teams

• Share real-time updates on dispatch status, shipment tracking, and delivery timelines

• Support resolution of dispatch-related issues, including delays, RTOs, returns, and exchanges

• Ensure all customer-facing information related to orders and inventory is accurate and consistent

Customer Support & Issue Resolution

• Assist the Customer Care team with order status inquiries and dispatch-related concerns

• Coordinate with internal teams to resolve customer complaints related to inventory or dispatch

• Ensure smooth closure of customer issues with proper documentation and follow

Requirements / Experience:

• 1-3+ years of PHP application development experience
• Strong Experience using Laravel/CodeIgniter/ Symfonyframeworks
• Strong experience and theoretical knowledge of PHP
• Front end and back end development expertise
• JavaScript (Vue.js, React, node, Typescript, RequireJS)
• Front end frameworks (Bootstrap, Tailwind, etc.)
• Good background with SQL Databases (writing queries, optimization, query builders usage, ORMs)
• API development and documentation (OpenAPI)
• Troubleshooting (ability to react in the most effective manner to eliminate technical issues)
• Solution-Making (ability to propose the most effective technical solutions)
• NoSQL experience is nice to have
• Ability to work on existing live projects and do the modifications as required. 
• Ability to work independently and in a team as well

Jr. Implementation Consultant

Responsibilities:

• Coordinate with clients and coordinate wiht team members to carry out configurations and initial instance set up.
• Understand client scenarios and suggest standard configurations

Skills Required:

• You would bring in excellent communication skills
• Excellent aptitude and analytical skills
• Strong interpersonal skills and interactive skills

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a Front End software engineer, you will work on the ReactJS powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.

What You’ll Do:

• Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
• Develop new user-facing features using React.js and React Native
• Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
• Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
• Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
• Write clean, reusable, and well-tested front-end code
• Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
• Architect efficient and reusable front-end abstractions and systems that drive complex web applications
• Create reliable and type-safe applications with Typescript
• Build and contribute to open source projects
• Build reusable components and front-end libraries for future use
• Optimize components for maximum performance across a vast array of web-capable devices and browsers

We’re Looking for Someone With:

• 5+ years of experience as a front end engineer
• Experience in building large-scale web applications in a fast-moving team environment
• A strong understanding of UX and UI design standards
• The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
• Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles, with experience in popular React.js workflows
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Experience with popular testing frameworks, like Jest, Cypress, and Testing Library.
• The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
• Smarts, humility, communication skills, and equal willingness to teach and learn
• Familiarity with RESTful and GraphQL APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience in developing large client side JavaScript applications
• Familiarity with code versioning tools like GIT
• Experience with Javascript testing tools and test automation

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
• Experience developing large client-side applications and optimizing them for performance
• You can straddle client and server development, creating APIs that drive web apps
• You understand the intricacies of timezones
• Web optimization, performance tools, and load testing
• You maintain or contribute to an open-source project

Detailed Job Description / Essential Duties and Responsibilities:

The role requires deep expertise in delivering modern web application solutions on the Open Source Tech platform, as well as ability to communicate how these solutions drive business value. Detailed responsibilities include -

• Lead Engineering team and ensure customer requirements and needs across the current and future targeted segments are met.
• Work with Product Owner / US counter parts / SME’s to understand the requirements and prioritize development efforts.
• Work in capacity of Scrum Master role and manage development through Agile - Scrum framework. Activities include Sprint planning, Preside Scrum meetings, Sprint Retrospective, Publish reports, etc.
• Responsible for creating User stories, Epics in Project management tool based on the requirements received from various stakeholders including clients.
• Manage all aspects of engineering operations including Product Design, Development, Testing and Deployment.
• Architect the applications / providing recommendations to choose the right technologies for the products to be built.
• Manage Operational efforts for the contracted clients and ensure the SLA’s with required quality are met.
• Manage Product support team and ensure the SLA’s for response and resolutions are provided to client that meets or exceeds the customer’s expectations.
• Build / Guide Developers in building Full-Stack Web applications at Internet scale.
• Code Review and provide feedback to ensure timely delivery with required quality.
• Programming in MEAN stack or similar open source technologies and framework
• Data Modelling using NoSQL and Relational Database management Systems
• UI / UX Design and Implementation
• Web Development with BootStrap, Angular Material, and other libraries
• Develop Data / File parsing programs using Python or other programming languages
• Create methods and algorithms for data analysis and optimization
• Develop curriculum for talent development, Knowledge Sharing, etc.
• Establish and maintain cooperative working relationships with all stakeholders involved.
• Willing, capable and excited to roll up the sleeves to code when needed.
• Having exceptional expertise in one of the following areas –
  • Backend / Front end Web Application Framework
  • Serverless Architecture
  • Micro Services Platforms
  • AWS Services