Sales Manager

Hey there, creative whiz! 

We're on the lookout for a talented Junior Graphic Designer to add some visual magic to our team.

Here is what you will be doing 👇

• Will be responsible to design creatives for upcoming app events, collaterals, offline marketing, social media layouts
• Must be able to create a meaningful design keeping consistency across all designs as per brand guidelines.
• Would need to design creatives that denote functionality
• Be regularly updated on the latest design trends and share inputs on improving design tonality/ language for the brand
• Must assure timely delivery of all campaigns.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Coordinating with art services, web designers, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop, Illustrator, and After effects.
• Review final layouts and suggest improvements when necessary.
• Someone who understands Brand Identity, Branding
• Bonus Points if has an understanding of animation on Aftereffects / Can make small basic videos and GIFs

Qualifications

• Bachelor’s degree in graphic design or a related field.
• Minimum 1 year of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with Adobe Photoshop, Illustrator, After-effects, and other relevant software.

Job Description

We are looking for an excellent experienced person in the Full-Stack field. Be a part of a vibrant, rapidly growing tech enterprise with a great working environment. As a Full-Stack developer, you will be responsible for the server side of our web applications and you will work closely with our engineers to ensure system consistency and improve your experience. A Full Stack MEAN (MongoDB, Express.js, AngularJS, Node.js) Developer is responsible for developing and maintaining web applications, databases, and server-side systems using the MEAN stack.

Scope of Work:

• Translate Understanding of accessibility and security compliance (Depending on the specific project) 
• User authentication and authorization between multiple systems, servers, and environments. 
• Integration of multiple data sources and databases into one system 
• Understanding fundamental design principles behind a scalable application. 
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform. 
• Creating database schemas that represent and support business processes. 
• Implementing automated testing platforms and unit tests. 
• Ability to work independently and in a team environment 
• Excellent communication and collaboration skills 
• Participate in code reviews and contribute to the team-wide coding standard

Essential Requirements:

• Developing and managing databases using MongoDB, MY SQL, PostgreSQL 
• Developing and designing web applications using Angular4+, Node.js, and Express.js 
• Excellent Knowledge of AWS/GCP – Managed service.
• Familiarity with cloud computing services such as AWS, Google Cloud, or Azure 
• Writing server-side scripts using Node.js. 
• Integrating front-end components with back-end components. 
• Troubleshooting and debugging applications. 
• Optimizing web applications for speed and scalability. 
• Collaborating with cross-functional teams to identify and resolve issues. 
• Good Knowledge of JSON, API, and JWT 
• Good understanding of server-side templating languages 
• Basic understanding of front-end technologies, such as HTML5 and CSS3 
• Proficient understanding of code versioning tools, such as Git 
• Experience of working in an automated environment

Educational Qualifications

• B-Tech-IT/M-Tech -/MBA- IT/ BCA /MCA or any degree in the relevant field
• 
  

Benefits

- 5 Day Working(Saturday and Sunday Off)

- Informal Dress Code

- Compensatory Off

- Laptop Allowance

- Friendly Working Environment

Please Note: This is a work from office, full-time opportunity, please apply only if you can come to the office full time.

​

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

• 8 - 11 years of experience in software development with at least 5 years on GUI development
• Experience on Java, HTML, CSS and Java script
• Experience with write SQL or equivalent queries on relational or NoSQL databases e.g. Oracle, PostgreSQL, Couchbase, MongoDB, Cassandra

Position description:

• Understand business needs and apply analytical concepts on customer data to provide business solutions
• Seek out opportunities for optimizing digital products (App) and improve the performance of campaigns
• Analyze business data and draw inferences
• Provide analysis based on business objectives and initiatives
• Analyzing Mobile App traffic using clickstream tools 
• Provide holistic analysis by combining data from different data sources (App Analytics, Business data, etc.)
• Responsible for analysis, development plans, timely communication, on-time delivery of projects, and quality of project deliverables
• provide recommendations to update current MIS to improve reporting efficiency and consistency

Primary Responsibilities:

• Perform business and product analytics, using BI, SQL, Excel, and data analytics, etc.

Required Skills:

• Must be able to draw conclusions from data and present those to internal and external stakeholders
• Knowledge of Excel and SQL
• Knowledge of Tableau or other Business Intelligence tools would be an added advantage
• Experience in BFSI segment preferred
• Knowledge of marketing campaigns is a plus
• Experience in creating custom reports & dashboards
• Problem-solving skills.
• A methodical and logical approach.
• Accuracy and attention to detail