Business Devlopement Executive

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

The Senior Engineer – Windows Administration will be responsible for L2-level troubleshooting, configuration, and optimization of Windows Server and Client OS environments. The role spans operating system administration, backup and patch management, antivirus, monitoring, and Office 365 administration. The engineer will ensure compliance, security, and high availability of IT services while also supporting end-user environments.

Key Responsibilities:

OS Administration

• Perform OS-level troubleshooting for both Windows Server and Windows Client environments.
• Configure and manage network and security configurations across servers and client endpoints.
• Maintain documentation for OS configurations and updates.

Backup Management

• Fine-tune backup strategies for servers and critical client systems.
• Conduct regular backup and restore testing to validate data integrity and recovery capability.
• Respond effectively to incidents, including recovery from data loss.

Patch Management

• Troubleshoot failed patch deployments for servers and client endpoints.
• Ensure timely patch compliance with organizational security policies.

Antivirus Management

• Fine-tune antivirus policies for both server and endpoint environments.
• Resolve complex antivirus-related incidents and escalations.

Monitoring & Alerts

• Address and resolve advanced monitoring alerts across servers and client devices.
• Ensure proactive detection, reporting, and remediation of issues.

Office 365 Administration

• Manage Office 365 licenses and subscription allocations.
• Perform advanced troubleshooting of Office 365 services (Exchange Online, Teams, OneDrive).
• Implement governance and compliance controls for secure usage.

Qualifications & Skills

• Bachelor’s degree in computer science, Information Technology, or equivalent.
• 6 –8 years of experience in Windows Administration, with L2/L3 troubleshooting exposure.

Strong expertise in:

• Windows Server (2016/2019/2022) and Windows Client OS (Windows 10/11)
• Active Directory, DNS, DHCP, Group Policy
• Backup solutions and recovery processes, including periodic testing
• Patch and antivirus management across server and endpoint environments
• Office 365 administration (Exchange Online, Teams, OneDrive, Intune preferred)
• Familiarity with compliance frameworks (ISO/IEC 27001 preferred).
• Proficiency in PowerShell scripting and automation.
• Strong problem-solving, analytical, and documentation skills.
• Excellent communication and collaboration abilities.

Prelude

We are BeyondScale, on a mission to build the mobile learning app to help organizations create internal courses for their workforce easily. eLearning is booming and we aim to tap into the under-served non-IT L&D market and make a difference in the livelihoods of millions of people.

We’re now looking for a passionate “Django Developer” who is willing to join us at an early stage and help us build a world-class product. 

Django Developer 

Job Description:

• 2+ years of experience coding with Python.
• Design, build, and maintain efficient, reusable, and reliable code.
• Eager and proactive to learn new technical skills.
• Hands-on experience in developing web APIs and writing database queries in PostgreSQL (MongoDB, MySQL and DynamoDB is a plus).
• Good understanding of OOPs, Multiprocessing and threading.
• Proficient in testing and debugging programs.
• Well-versed with Git and modern development workflow practices

Job Title: L2 SIEM Administrator - LogRhythm

Location:

Pune – Customer Site (Magarpatta)

Job Summary:

We are seeking an experienced and proactive L2 SIEM Administrator with expertise in LogRhythm to manage, maintain, and optimize our Security Information and Event Management (SIEM) infrastructure.

The ideal candidate will develop use case frameworks, implement SIEM rules, and ensure efficient log management and threat detection.

Key Responsibilities:

LogRhythm Administration:

Manage and maintain the LogRhythm SIEM platform for optimal performance.

Develop, implement, and fine-tune use case frameworks and detection rules to enhance threat detection.

Incident Analysis:

Investigate security alerts and logs to identify and respond to threats.

Escalate unresolved issues to higher-level teams or external stakeholders.

Log Management:

Onboard and configure log sources, ensuring accurate data ingestion and normalization.

Validate log integrity across network and endpoint sources.

Optimization and Troubleshooting:

Resolve technical issues and optimize system performance.

Monitor and maintain dashboards and reporting tools for actionable insights.

Qualifications:

Proven expertise with LogRhythm, including creating and managing use case frameworks and detection rules.

3+ years of experience in SIEM administration.

Strong understanding of security logs, event correlation, and incident analysis.

Familiarity with scripting (Python, PowerShell) and security frameworks (e.g., MITRE ATT&CK).

Relevant certifications (e.g., LogRhythm Certified Professional (LRCP)) are a plus.

We are looking networking professionals with the following skill set,

Experience :6+ years of experience in the networking domain

Key skills:

• Must have 6+ years of experience in C/C++ programming language.
• Knowledge of Go programming language and Python programming language is a big plus.
• Strong background in L4-L7 Internet Protocols TCP, HTTP, HTTP2, GRPC and HTTPS/SSL/TLS.
• Background in Internet security related products such as Web Application Firewalls, API Security Gateways, Reverse Proxies and Forward Proxies
• Proven knowledge of Linux kernel internals (process scheduler, memory management, etc.)
• Experience with eBPF is a plus.
• Hands-on experience in cloud architectures (SaaS, PaaS, IaaS, distributed systems) with continuous delivery
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with server less technologies such as AWS Lambda.
• Exposure to machine learning technologies and distributed systems is a plus

Role: Senior Android Engineer

Work Location: Bangalore-Full time (Work from Office)

Who are we and what do we do?

Digio is a fast growing,profitable product startup founded in 2016 by ex-Flipkart, Twitter folks, playing a key role in India’s Digital story.

The company is building software platforms and products to power business processes, to go paperless and digital in order to bring down cost overheads, time involved in erstwhile offline business processes, thereby being instrumental in increasing operational efficacy and human productivity along with enabling presence-less digital reach and super rich end user experience.

Digio is the market leader in India for Digital onboarding and has played a key role so far in enabling Digital Transformation in India by empowering a large part of the Indian eco-system specifically Fintech sector of India. Digio has been honored as the world's 100 most innovative Regtech companies by the World Fintech Forum.

You can view their website at http://www.digio.in/">https://www.digio.in or find them on Twitter, Facebook, and LinkedIn.

Roles & Responsibilities:

As a Senior Android Engineer at Digio your responsibilities will be:

• Drive Digio SDKs, Libraries, App development in Java, Kotlin and Flutter.
• Take care of performance and security Android level.
• Keep it crash free, modular, perfectly memory managed for mass level usage.
• Usage of Java based REST APIs and backend level developments.
• Drive Android level development as well around available AI, ML and Vision Android libraries.

Requirements:

• Education: B.Tech. (CS/IT) / B.Sc. (CS) / M.Tech. / MCA.
• Experience suitable to above mentioned requirements around Android. IOS experience is plus.
• Experience in creating Android Apps from scratch.
• Experience with Kotlin, Flutter. Experience with Dagger. 
• Experience in dealing with WebViews - Javascript and Native android communications.
• Good low level and High level software design and architecture skills, experience of working with distributed environments.
• Have good understanding on Android and IOS internals and memory management.
• Fast learning abilities.
• 3-5 years of experience and at least 2 years working with product company.

This position is responsible for leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case. 

Reporting to: PMO Lead

Job Location: Delhi NCR / Jaipur / Chennai

Experience Required: 10+ years

What You’ll Do

• Strong experience in successfully leading projects and programs to on time, on-schedule and within budget close
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Strong experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
• Strong experience on documentation – Confluence or similar tools.
• Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Develop full-scale project plans and associated communication documents
• Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
• Estimate the resources and participants needed to achieve project goals
• Draft and submit budget proposals, and recommend subsequent budget changes where necessary
• Addressing issues, flag risks and jointly determine mitigation approaches.
• Experience in implementing complex applications with multiple work-streams across geographically distributed teams (Onshore/Offshore model).
• Set and continually manage project expectations with team members and other stakeholders.
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Analyze, plan and develop requirements and standards in reference to scheduled projects

What You’ll Need

• Bachelors or Masters Degree (preferred) in Business / Computer Science / Engineering / MBA
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills
• Good listening skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands
• Proficiency in MS Excel / Google Sheets, Google Slides / MS PowerPoint
• Demonstrated understanding of Project Management processes, strategies and methods
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 

Good to have:

• PMP Certification / CSM Certification
• A background in hands-on software development
• A startup experience

Roles and Responsibilities
Responsibilities
1. Learning about our products and implementing minor features using PHP .
2. Ability to answer customer queries and provide them with satisfactory answers.
3. Do extensive QnA with customers to clarify issues.
4. Coordinate with senior engineers to have resolved bugs/issues fixed.
5. Take end to end responsibility to closing support tickets
6. Generating new ideas, insights, products improvements and documenting them.
7. After due experience start shipping new features
8. Maintain jovial relationship with clients

Requirement
PHP Experience: Must Have
Excellent Communication Skills.

Note:
Candidates having gap in their career with strong PHP experience can apply for this position.Graduate

Location-Jankpuri (Delhi)