Mid level QA Tester

• Experience of more than 4 to 6 years in software development.
• Very Strong Experience in Core Java.
• Excellent Java Programming skills Experience in Data Structures, Algorithms and Design Patterns.
• Strong in Problem solving, Analytical skill and logical thinking.
• Skill to be trained: java, spring, mango db, cassandra.
• Strong experience in Spring Boot, Restful API
• Looking for shorter notice period candidates only.

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

Dear Candidate,

We are urgently Hiring Java Full stack Leads with React for Bangalore Location.

Position: Technical/Project Lead

Location: Bangalore, Hyderabad

Experience:7-10 yrs

Skills: J2EE/Core java , React

Salary: Best in Industry (20-25% Hike on the current ctc)

Note:

only Immediate to 15 days Joiners will be preferred.

Candidates from Tier 1 companies will only be shortlisted and selected

Candidates' NP more than 30 days will get rejected while screening.

Offer shoppers will be rejected.

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Rigel Networks

Worldwide Locations: USA | HK | IN 

Position Responsibilities :

1. Prime focuses on installation, testing, and configuration for Oracle, ASM, backup/recovery, security, monitoring, maintenance, logging, HA, and DR setup.
2. Managing hundreds of Oracle databases using more innovative routines/tools to identify the opportunities for better security and availability 
3. Setup and manage Oracle OEM
4. Analyze, solve, and correct issues in real time
5. Bring standards across environments and products by developing SOPs.
6. Optimize day-to-day operations and bring efficiencies
7. Plan and implement industry best practices for the best utilization of available resources
8. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined
9. Work with cross-functional teams to assist in application and hosting optimization
10. Respond effectively to high-priority issues and incidents when needed
11. Provide Technically expertise and training to internal and external teams for Oracle Administration
12. Work independently and with a global team on highly specialized projects
13. Provide on-call support as required
14. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.

Qualifications :

1. 10+ years of Oracle DBA experience, at least 4 of which are in 12c or newer with multitenancy in a virtualized environment, AWS is preferred
2. In-depth knowledge and extensive hands-on experience with Oracle, Grid, ASM, OEM, Fleet Management, RMAN, Data Guard, TDE, CMU, Patching, and other critical components of Oracle
3. In-depth knowledge of Pluggable Databases, Virtualize Platform, Linux OS environments, and operating system Internals
4. Thorough understanding of configuration options, configurable components, concepts, and technologies
5. Strong expertise and hands-on with installation, configuration, backup, and restoration of all data
6. Extensive experience in troubleshooting and maintaining 100+ database instances using a variety of tools
7. Experience with large-scale database management designs, best practices, and issues
8. Good experience with database scripting Shell/python scripting to manage effort-consuming tasks in a more innovative way
9. Excellent verbal and written communication skills
10. Excellent time management and prioritization skills with an ability to escalate concerns or questions
11. Data-driven solid analytical skills, ability to create reports and present decision-supporting data/patterns
12. A plus is knowledge and experience in OCI (Oracle Cloud Infrastructure), Snowflake, and Rubrik.
13. Individuals will be working European hours to support Denmark. 
14. Perform duties in compliance with Deltek, industry, and regulatory security and compliance standards as defined.
15. Improves and contributes towards the team's delivery process and raises change requests appropriately. Can estimate the effort required and ensure priority & urgency are understood. Ensures appropriate monitoring is in place.
16. Displays good skills in executing and creating solutions for toil reduction and efficiency. Exercises abilities in troubleshooting, critical thinking, and problem-solving.
17. I can handle all incidents and lead incident response with appropriate communication. I take a systematic approach to problems and see them through to the conclusion. 
18. Deliver business value by improving functional/product knowledge by executing best practices and contributing ideas toward innovation.
19. Ability to exercise analytical and technical thinking across multiple areas of responsibility.
20. When delivering tasks, collaborating, and managing feedback, the sphere of influence influences the supervisor, peers, clients, and other teams. Decisions' impact affects a wide range of teams or areas of responsibility and facilitates the crafting and implementation of strategies.

Backend/Fullstack Developer

About the Company:

Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role specific info:

• 4-12 years of experience building good quality production software
• Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
• Good OO skills, including strong design patterns knowledge
• Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
• Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

What would you do here:

• Writing quality code using language best practices.
• Working in a highly collaborative team.
• Building good software using the latest tools and techniques.
• Participating in design reviews, coding modules, code reviews and unit testing.
• Taking ownership of quality and usability of your code.
• Mentoring co-workers.
• Leading efforts in improving technology architecture.