Sales Manager

Disruptive Ed-tech SAAS Company

Sales Manager

Unnati

Company

Home

Sales Manager

at Disruptive Ed-tech SAAS Company

Agency job

via Unnati

2 - 5 yrs

₹7L - ₹8L / yr

Chennai

Skills

Sales

A distinctive opportunity to contribute to the society by involving yourself in selling ed-tech products that helps in handling students' studies and other aspects of the institution.

Our client is a disruptive edtech company that provides management automation products to educational institutes. It brings a unified platform for all the stakeholders of the institution - for the parents, teachers, students and the management.

It was founded by a techno-entrepreneur with strong business and software development skills, delivering innovative solutions to their clients. They are transforming the way students, parents, teachers and school administrators communicate, collaborate and come together in building the future of students and creating successful Institutions.

As a Sales Manager, you will be responsible for actively seeking out new sales opportunities through cold calling, networking and social media.

What you will do:

Conducting market research to identify selling possibilities and evaluating customer needs
Setting up meetings with potential clients and listening to their wishes and concerns
Preparing and delivering appropriate presentations on products and services
Creating frequent reviews and reports with sales and financial data
Participating on behalf of the company in exhibitions or conferences
Negotiating/ closing deals and handling complaints or objections
Collaborating with team members to achieve better results
Gathering feedback from customers or prospects and sharing it with internal teams

Desired Candidate Profile

What you need to have:

Experience in Edtech sales
Proven experience as a Sales Manager or relevant role
Proficiency in English, fluency with communication be it verbal & written
Excellent knowledge of MS Office
Hands-on experience with ERP solutions is a plus
Thorough understanding of marketing and negotiating techniques
Passion for sales
A results-driven approach
Aptitude in delivering attractive presentations

Conducting market research to identify selling possibilities and evaluating customer needs
Setting up meetings with potential clients and listening to their wishes and concerns
Preparing and delivering appropriate presentations on products and services
Creating frequent reviews and reports with sales and financial data
Participating on behalf of the company in exhibitions or conferences
Negotiating/ closing deals and handling complaints or objections
Collaborating with team members to achieve better results
Gathering feedback from customers or prospects and sharing it with internal teams

Desired Candidate Profile

What you need to have:

Experience in Edtech sales
Proven experience as a Sales Manager or relevant role
Proficiency in English, fluency with communication be it verbal & written
Excellent knowledge of MS Office
Hands-on experience with ERP solutions is a plus
Thorough understanding of marketing and negotiating techniques
Passion for sales
A results-driven approach
Aptitude in delivering attractive presentations

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

Similar jobs

Executive Assistant to the Managing Director

at SuperHuman Race

1 recruiter

Posted by Neetu Dwivedi

Delhi

10 - 15 yrs

₹6L - ₹18L / yr

Stakeholder management

Executive Assistant to the Managing Director

SuperHumanRace | Super Data Labs

Delhi (In-Office) | Full-Time | 1 Position

The Role

Working with us is like running a marathon at sprint speed while threading a needle. If that excites you, read on.

The Executive Assistant to the Managing Director is one of the most leveraged seats in the organization. You will be the operating partner to a founder who has led the greening of the Empire State Building, seeded India's Net Zero Energy Buildings strategy, driven 52% energy reduction across Schneider Electric India's operations, and is now building climate intelligence infrastructure for a $2.7 trillion market.

This is not an administrative role. You are the person who protects, multiplies, and converts the founder's time into outcomes — across investor conversations, board engagements, client meetings, government and multilateral interfaces, and the dozen daily commitments that compound into momentum.

You will operate across multiple entities within the SuperHumanRace and Super Data Labs ecosystem, including our enterprise platform, our foundation (think tank and policy advocacy), and emerging climate intelligence ventures. Your ability to anticipate, orchestrate, and follow through at speed will determine how much of the Managing Director's hours convert into impact.

We need someone who Gets Stuff Done. Not someone who talks about getting stuff done.

What You Will Own

Calendar, Communications & Access

Own the Managing Director's calendar end-to-end. Prioritize conflicting demands and manage access to the MD's time with judgment and discretion.
Respond to emails and calls on behalf of the Managing Director with precision and grace. Draft, edit, and dispatch correspondence — emails, speeches, social posts, business documents — that reflect the Managing Director's voice: precise, mission-driven, grounded.
Keep the Managing Director informed of upcoming commitments, proactively flagging shifts in priority before they become problems.
Maintain an impeccable task and priority management system. Nothing falls through the cracks. Nothing.

Travel & On-Ground Orchestration

Manage all travel (India and international): flights, accommodation, transportation, visas, and detailed itineraries.
Provide on-site assistance at meetings, convenings, and forums.
Coordinate the Managing Director's presence at global convenings including COP, WEF, and industry forums.

Meetings & Stakeholders

Anticipate and lock down every meeting resource: agenda, decks, room, technology, catering. Confirm meeting agenda and meeting owner so every meeting starts ready.
Be the first point of contact for internal and external stakeholders on matters pertaining to the Managing Director's Office.
Follow up on contacts made by the Managing Director across Fortune 500 clients, government bodies, multilateral organizations (UN, IFC, GIZ), accelerators, and investors. Be a follow-up ninja: no shame in following up relentlessly until the outcome is secured.
Coordinate with internal and external partners on document preparation, contact lists, and business development support.

Finance & Reporting

Prepare monthly expense reports and reconcile statements.
Manage the Managing Director's budget with timely reporting and analysis.

Projects & Cross-Functional Coordination

Lead special projects assigned by the Managing Director, end-to-end.
Oversee daily tag-ups with senior leaders at SHR; surface insights and feedback from across departments.
Leverage the Managing Director's time and impact by managing relationships and projects outside of SHR — government ministries, multilateral organizations, boards, social forums, community engagement.

Personal & Events

Align the Managing Director's personal commitments with professional ones to minimize overlap and maximize output.
Accompany the Managing Director to official and/or personal commitments and follow through on anything that requires collaboration with others.
Plan parties and events; act as the main point of contact within these functions.
Run small local errands, if and as required.

Who You Are

Attitude

You are optimistic, accountable, collaborative, and hungry. You are a long-term player, not a tourist. You don't say "I'm doing this for the first time" or "I didn't know I could do this." You say: "I haven't done this YET." And then you figure it out.

Aptitude & Skills

You are calm, fast, and precise. You work hard and learn faster. You can context-switch between a board dinner and a personal errand in the same hour without losing standard on either.

The Non-Negotiables

Anticipation under ambiguity. You see the gap, frame the options, and move. You catch the problem before the MD does.
Exceptional written communication. You can draft an investor update, a polite decline to a minister's office, and a thank-you note to a Fortune 500 CEO, all in the same morning, each pitch-perfect in tone.
Radical ownership. You treat the Managing Director's priorities as your own. When something falls through the cracks, you catch it before anyone notices.
Relentless follow-through. You push through to the outcome, not just the output. You don't let things die in someone's inbox.
Discretion and emotional maturity. You navigate complex dynamics with composure — across founders, board members, government officials, multilateral leaders, Fortune 500 clients, and the Managing Director's family and personal network.
Learning agility. You rapidly master new domains and tools because the work demands it.
Impeccable systems. You run a task and priority management system that is airtight. You know what's due, what's at risk, and what needs escalation, before anyone asks.

Qualifications

Bachelor's degree required. A degree in business, communications, public policy, or hospitality is a plus.
10 to 15 years supporting a CEO, MD, Founder, or equivalent principal in a high-velocity, multi-stakeholder environment. Founder's office, family office, ambassadorial, or multilateral exposure is a strong plus.
Experience or demonstrated interest in sustainability, climate, or impact, and a genuine passion to build a better world.
Proficient in Microsoft Office, Google Workspace, and demonstrated comfort with AI tools and new technologies.
Flexibility to respond to time-sensitive needs on nights and weekends.

Women wanting to start or restart their careers are strongly encouraged to apply.

Why Join Us?

Proximity to decisions that matter. You will have a front-row seat to how a climate intelligence company navigates Fortune 500 clients, government mandates, investor conversations, and global policy forums, all at once.
A craft, not a chore. This role is designed for someone who treats executive support as a craft — and wants to operate at the highest end of it, with a principal who recognizes and invests in that craft.
Mission at scale. SuperHumanRace and Super Data Labs operate at the intersection of AI and the planet's most urgent challenge. Your work directly contributes to protecting asset value, reducing emissions, and channeling capital toward climate solutions in a $2.7 trillion market.
A founder who invests in people. The Managing Director has 25+ years of mentoring professionals across disciplines, a TEDx talk, and a track record of building high-performing teams across 11 countries.
The pace. Marathon at sprint speed while threading a needle. If you thrive on intensity, complexity, and purpose all at once, this is your environment.

About the Founder

Aalok A. Deshmukh is a climate action leader, licensed architect, and TEDx speaker with 25+ years of experience spanning contributions to more than 125 projects in 11 countries. He is a Leadership in Energy and Environmental Design Fellow (LEED Fellow), the highest professional credential awarded by Green Business Certification, Inc., USA, and serves on the global Board of Directors of the Efficiency Valuation Organisation (EVO).

Before founding SuperHumanRace, Aalok was at Schneider Electric India as Director of Sustainability & Influence Strategy, where he drove a 52% energy reduction across the company's most energy-intensive facilities over seven years, worth INR 160 million in avoided energy costs. Earlier, he worked at Rocky Mountain Institute (RMI) in the US, where he managed RMI's efforts on the greening of the Empire State Building in New York City: a 2.7 million sq. ft. landmark deep energy efficiency retrofit delivering 38% annual energy reduction and USD 4.4 million in annual savings. He also headed the USAID-funded ECO-III Project, where he developed a Net Zero Energy Buildings strategy for India.

Aalok is an active contributor to the sustainability ecosystem through initiatives like the Sustainability Mafia and Solar Decathlon India. He has served on national committees for developing India's Energy Conservation & Sustainable Building Code and the Indian Building Energy Performance Standard.

About SuperHumanRace

SuperHumanRace is a pioneering climate intelligence company transforming how organizations "measure good" and achieve the 1.5°C target essential for human survival. We leverage advanced AI/ML to empower businesses, communities, and countries to drive meaningful change.

Our customers include Fortune 500 companies and some of the world's most reputed brands across 40 countries and 20 industry segments. SuperHumanRace was selected by UNIDO and Anthropic as the global #1 implemented AI solution for Regulatory and Policy Innovation in 2025. We are also recognized by Third Derivative, Climate Collective, the Council of Scientific & Industrial Research – National Environmental Engineering Research Institute (CSIR-NEERI) in India, and other leading climate and innovation institutions globally.

Through Super Data Labs, we are building climate intelligence at scale: automated asset-level emissions monitoring, climate risk modeling, and AI-powered simulations that power decisions across sustainable finance, sustainable procurement, carbon markets, and industrial decarbonization.

We are bootstrapped and scaling across India and the US. This is the inflection point.

How to Apply

Send your CV and a one-page note answering this question:

"If you were Executive Assistant to the Managing Director of a climate intelligence company scaling across India and the US, what would you prioritize in your first 90 days, and why?"

Apply by: This position is open until filled

Start Date: Immediate / As mutually agreed

SuperHumanRace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.This job description summarizes the responsibilities assigned to the position; it does not contain an all-inclusive list of responsibilities. This document does not create an employment contract, implied or otherwise.

Executive Assistant to the Managing Director

SuperHumanRace | Super Data Labs

Delhi (In-Office) | Full-Time | 1 Position

The Role

Working with us is like running a marathon at sprint speed while threading a needle. If that excites you, read on.

We need someone who Gets Stuff Done. Not someone who talks about getting stuff done.

What You Will Own

Calendar, Communications & Access

Own the Managing Director's calendar end-to-end. Prioritize conflicting demands and manage access to the MD's time with judgment and discretion.
Respond to emails and calls on behalf of the Managing Director with precision and grace. Draft, edit, and dispatch correspondence — emails, speeches, social posts, business documents — that reflect the Managing Director's voice: precise, mission-driven, grounded.
Keep the Managing Director informed of upcoming commitments, proactively flagging shifts in priority before they become problems.
Maintain an impeccable task and priority management system. Nothing falls through the cracks. Nothing.

Travel & On-Ground Orchestration

Manage all travel (India and international): flights, accommodation, transportation, visas, and detailed itineraries.
Provide on-site assistance at meetings, convenings, and forums.
Coordinate the Managing Director's presence at global convenings including COP, WEF, and industry forums.

Meetings & Stakeholders

Anticipate and lock down every meeting resource: agenda, decks, room, technology, catering. Confirm meeting agenda and meeting owner so every meeting starts ready.
Be the first point of contact for internal and external stakeholders on matters pertaining to the Managing Director's Office.
Follow up on contacts made by the Managing Director across Fortune 500 clients, government bodies, multilateral organizations (UN, IFC, GIZ), accelerators, and investors. Be a follow-up ninja: no shame in following up relentlessly until the outcome is secured.
Coordinate with internal and external partners on document preparation, contact lists, and business development support.

Finance & Reporting

Prepare monthly expense reports and reconcile statements.
Manage the Managing Director's budget with timely reporting and analysis.

Projects & Cross-Functional Coordination

Lead special projects assigned by the Managing Director, end-to-end.
Oversee daily tag-ups with senior leaders at SHR; surface insights and feedback from across departments.
Leverage the Managing Director's time and impact by managing relationships and projects outside of SHR — government ministries, multilateral organizations, boards, social forums, community engagement.

Personal & Events

Align the Managing Director's personal commitments with professional ones to minimize overlap and maximize output.
Accompany the Managing Director to official and/or personal commitments and follow through on anything that requires collaboration with others.
Plan parties and events; act as the main point of contact within these functions.
Run small local errands, if and as required.

Who You Are

Attitude

Aptitude & Skills

You are calm, fast, and precise. You work hard and learn faster. You can context-switch between a board dinner and a personal errand in the same hour without losing standard on either.

The Non-Negotiables

Anticipation under ambiguity. You see the gap, frame the options, and move. You catch the problem before the MD does.
Exceptional written communication. You can draft an investor update, a polite decline to a minister's office, and a thank-you note to a Fortune 500 CEO, all in the same morning, each pitch-perfect in tone.
Radical ownership. You treat the Managing Director's priorities as your own. When something falls through the cracks, you catch it before anyone notices.
Relentless follow-through. You push through to the outcome, not just the output. You don't let things die in someone's inbox.
Discretion and emotional maturity. You navigate complex dynamics with composure — across founders, board members, government officials, multilateral leaders, Fortune 500 clients, and the Managing Director's family and personal network.
Learning agility. You rapidly master new domains and tools because the work demands it.
Impeccable systems. You run a task and priority management system that is airtight. You know what's due, what's at risk, and what needs escalation, before anyone asks.

Qualifications

Bachelor's degree required. A degree in business, communications, public policy, or hospitality is a plus.
10 to 15 years supporting a CEO, MD, Founder, or equivalent principal in a high-velocity, multi-stakeholder environment. Founder's office, family office, ambassadorial, or multilateral exposure is a strong plus.
Experience or demonstrated interest in sustainability, climate, or impact, and a genuine passion to build a better world.
Proficient in Microsoft Office, Google Workspace, and demonstrated comfort with AI tools and new technologies.
Flexibility to respond to time-sensitive needs on nights and weekends.

Women wanting to start or restart their careers are strongly encouraged to apply.

Why Join Us?

Proximity to decisions that matter. You will have a front-row seat to how a climate intelligence company navigates Fortune 500 clients, government mandates, investor conversations, and global policy forums, all at once.
A craft, not a chore. This role is designed for someone who treats executive support as a craft — and wants to operate at the highest end of it, with a principal who recognizes and invests in that craft.
Mission at scale. SuperHumanRace and Super Data Labs operate at the intersection of AI and the planet's most urgent challenge. Your work directly contributes to protecting asset value, reducing emissions, and channeling capital toward climate solutions in a $2.7 trillion market.
A founder who invests in people. The Managing Director has 25+ years of mentoring professionals across disciplines, a TEDx talk, and a track record of building high-performing teams across 11 countries.
The pace. Marathon at sprint speed while threading a needle. If you thrive on intensity, complexity, and purpose all at once, this is your environment.

About the Founder

About SuperHumanRace

We are bootstrapped and scaling across India and the US. This is the inflection point.

How to Apply

Send your CV and a one-page note answering this question:

"If you were Executive Assistant to the Managing Director of a climate intelligence company scaling across India and the US, what would you prioritize in your first 90 days, and why?"

Apply by: This position is open until filled

Start Date: Immediate / As mutually agreed

CRM Application Support Engg

at AXS Solutions and Consulting Pvt.Ltd.

3 recruiters

Posted by Sonali Betkar

Mumbai, Navi Mumbai

2 - 5 yrs

₹6L - ₹8L / yr

Microsoft Dynamics

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
Assist in preparing resource consumption reports and validating Azure billing data.
Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
Assist with CRM portal connector licensing renewals and re-synchronization processes.
Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
Maintain accurate time logs and effort tracking for CR work within the engagement model.
Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

Provide rotational shift coverage within the 0800–2000 AEST operational window.
Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
Basic to intermediate Power BI skills for report monitoring and troubleshooting.
Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
Exposure to Sitefinity CMS or similar content management systems.
Basic understanding of IVR and chat platforms and their integration with CRM systems.
Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
Understanding of ITIL concepts for incident and problem management.

Soft Skills

Strong attention to detail and systematic approach to issue diagnosis and resolution.
Good written and verbal communication skills for ticket documentation and client interactions.
Ability to work in a shift-based model and manage priorities across multiple technology domains.
Team player with a willingness to learn, take ownership, and support senior team members.
Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
Microsoft Certified: Azure Fundamentals (AZ-900).
ITIL v4 Foundation certification.
Prior experience in application support for clients in the APAC or Australian time zone.
Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

First-call resolution rate and adherence to L1/L2 ticket SLAs.
Accuracy and timeliness of ticket documentation and escalation.
Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
Quality of support provided for CR delivery tasks.
Client feedback and responsiveness scores.
Effective utilization within the monthly engagement framework.

CRM Application Support Engineer

1. Position Summary

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
Assist in preparing resource consumption reports and validating Azure billing data.
Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
Assist with CRM portal connector licensing renewals and re-synchronization processes.
Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
Maintain accurate time logs and effort tracking for CR work within the engagement model.
Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

Provide rotational shift coverage within the 0800–2000 AEST operational window.
Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
Basic to intermediate Power BI skills for report monitoring and troubleshooting.
Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
Exposure to Sitefinity CMS or similar content management systems.
Basic understanding of IVR and chat platforms and their integration with CRM systems.
Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
Understanding of ITIL concepts for incident and problem management.

Soft Skills

Strong attention to detail and systematic approach to issue diagnosis and resolution.
Good written and verbal communication skills for ticket documentation and client interactions.
Ability to work in a shift-based model and manage priorities across multiple technology domains.
Team player with a willingness to learn, take ownership, and support senior team members.
Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
Microsoft Certified: Azure Fundamentals (AZ-900).
ITIL v4 Foundation certification.
Prior experience in application support for clients in the APAC or Australian time zone.
Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

First-call resolution rate and adherence to L1/L2 ticket SLAs.
Accuracy and timeliness of ticket documentation and escalation.
Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
Quality of support provided for CR delivery tasks.
Client feedback and responsiveness scores.
Effective utilization within the monthly engagement framework.

Tax & Accounts Assistant

CA Firm

Agency job

via NextGen Talent Consultants by Pooja Mishra

Mumbai

1 - 5 yrs

₹2L - ₹5L / yr

Taxation

Accounting

GST

TDS

Tally

+4 more

Responsibility

• Preparing draft computation of income and Return of Income for Individual, Firms, Companies, Trusts, etc.

• Handling and ensuring timely TDS filings & TDS payments, other Income Tax forms as and when required.

• Identify the missing information required to complete task and communicate the same.

• accounting activities including reconciliations of bank coordination with client/vendor.

• Preparing MIS and other reports

• Preparing data for TDS payment & returns

• Preparing GST working and E-Invoice

• Dial the payment for vendor & taxes as per approval.

Skills required

• Commerce Graduate with 1-3 years of work experience in tax and accounting

• Knowledge MS Office- outlook, word, excel, ppt etc.

• Knowledge of Tally accounting software

• Knowledge of TDS rate and GST including due dates under GST, PT, & TDS

• Team Player

• Effective communication and presentation skills

Benefits:

• Non-encashable paid leave of 15 days on confirmation

• Five days’ week

• Convenient location

• Training, sponsorship to seminar etc

If Interested Apply through here and link:- https://tiny.cc/NGtalent

Responsibility

• Preparing draft computation of income and Return of Income for Individual, Firms, Companies, Trusts, etc.

• Handling and ensuring timely TDS filings & TDS payments, other Income Tax forms as and when required.

• Identify the missing information required to complete task and communicate the same.

• accounting activities including reconciliations of bank coordination with client/vendor.

• Preparing MIS and other reports

• Preparing data for TDS payment & returns

• Preparing GST working and E-Invoice

• Dial the payment for vendor & taxes as per approval.

Skills required

• Commerce Graduate with 1-3 years of work experience in tax and accounting

• Knowledge MS Office- outlook, word, excel, ppt etc.

• Knowledge of Tally accounting software

• Knowledge of TDS rate and GST including due dates under GST, PT, & TDS

• Team Player

• Effective communication and presentation skills

Benefits:

• Non-encashable paid leave of 15 days on confirmation

• Five days’ week

• Convenient location

• Training, sponsorship to seminar etc

If Interested Apply through here and link:- https://tiny.cc/NGtalent

Fusion Technical Consultant - OIC Experience

at Reqroots

7 recruiters

Posted by Dhanalakshmi D

Chennai

7 - 10 yrs

₹5L - ₹15L / yr

Oracle Fusion

Technical Consultant

OIC

JAva

Pl/sql

· Work Experience: 7+yrs

Technical Expertise

Must Have Skills:

· Proven experience as a Fusion Technical Consultant with strong expertise in Oracle Integration Cloud (OIC),

· Strong hand on experience generating BI reports (strictly Mandatory)

· Proficiency in Java, PL/SQL, Web Services, and other relevant programming languages.

· Strong problem-solving skills and the ability to troubleshoot complex technical issues independently.

· Prior experience in a customer-facing technical support role is a plus resolving P1/P2 tickets in a close deadline.

· Hands-on experience with Oracle Fusion Middleware technologies, including Oracle SOA Suite, Oracle Service Bus, and ADF.

· Excellent communication skills, both written and verbal, to effectively interact with clients and team members.

· Oracle certifications in Fusion Middleware and OIC are highly desirable.

Good To Have Skills:

· Good to have functional knowledge of AR, AP, GL,CM, Expense, FA, Procurement side.

Key Responsibilities:

· Collaborate with clients to understand their technical requirements and challenges related to Oracle Fusion applications and Oracle Integration Cloud (OIC).

· Provide expert-level support and troubleshooting for technical issues, system outages, and integration bottlenecks in a timely and efficient manner.

· Diagnose and resolve complex technical problems related to Fusion applications, OIC integrations, interfaces, and extensions.

· Perform root cause analysis and implement preventive measures to avoid future technical glitches.

· Collaborate with cross-functional teams, including developers, functional consultants, and business analysts, to ensure seamless integration and functionality.

· Develop and maintain technical documentation, including troubleshooting guides, best practices, and solution implementation details.

· Participate in regular status meetings with clients to address support requests, provide updates, and offer recommendations for process improvement.

· Stay updated with the latest releases, patches, and updates related to Oracle Fusion applications and OIC.

Professional Attributes:

· Flexibility

· Willing to work in shifts

· Willing to learn attitude

· Work location: Chennai/WFH