Sales Executive

Job Title: Business Head - Radiology

Location: Gurugram

Job Summary: The Business Head - Radiology is responsible for overseeing the radiology business unit's strategic planning, operations, and growth. This role involves managing the overall business, driving revenue, ensuring operational efficiency, and maintaining high standards of patient care. The position requires strong leadership, business acumen, and expertise in the radiology field.

Key Responsibilities:

Strategic Planning and Business Development:

·        Develop and implement the business strategy for the radiology unit, aligning with overall company goals.

·        Identify growth opportunities, including new markets, services, and technologies.

·        Collaborate with marketing and sales teams to develop strategies to increase market share.

·        Ensure P & L management and Business growth.

Operational Management:

·        Oversee daily operations, ensuring optimal resource utilization, efficiency, and quality of service.

·        Develop and maintain standard operating procedures (SOPs) for all radiology services.

·        Ensure compliance with regulatory standards, accreditation requirements, and safety protocols.

Financial Management:

·        Prepare and manage the budget for the radiology unit, focusing on cost control and revenue generation.

·        Analyze financial performance, identify trends, and develop action plans to improve profitability.

·        Drive initiatives to enhance revenue streams, including pricing strategies and new service offerings.

Team Leadership and Development:

·        Lead, mentor, and develop a high-performing team of radiologists, technicians, and support staff.

·        Foster a positive work environment that encourages teamwork, professional growth, and continuous improvement.

·        Implement performance management systems to ensure team accountability and success.

Patient Care and Quality Assurance:

·        Ensure the highest standards of patient care and service delivery.

·        Monitor patient feedback and implement improvements to enhance patient satisfaction.

·        Oversee quality assurance programs and ensure compliance with clinical protocols.

Stakeholder Management:

·        Build and maintain strong relationships with internal and external stakeholders, including healthcare providers, vendors, and partners.

·        Represent the radiology unit in meetings, conferences, and industry events.

Technology and Innovation:

·        Stay updated on the latest trends and advancements in radiology technology.

Drive the adoption of new technologies to improve diagnostic capabilities and patient outcomes

 Optimize website content, structure, and performance.

- Conduct keyword research and implement on/off-page SEO.

- Manage and optimize PPC campaigns on platforms like Google Ads.

- Create, schedule, and manage engaging social media content.

- Monitor, measure, and analyze digital marketing performance using tools like Google Analytics.

- Keep up-to-date with industry trends and best practices.

Mandatory Skills 

1. Very strong hands on experience of web technologies: - HTML JavaScript,  HTML5/CSS3,
2.      3 + years of UI Development Experience
3. Has implemented coding patterns and built UIframework
4. Cross browsers support/experience and knowledge of DOM manipulation on different browsers
5. Performance enhancements on web page load and execution
6. Experience with tools like   Firebug.
7. Basics knowledge on Ajax, jsp etc.
8. Experience in Adobe Photoshop & Adobe Dreamweaver to mock up UIelements.
9. Knowledge in any prototyping tools.
10. Use responsive web design to create applications that automatically conform to multiple screen sizes/devices.
11. Conduct usability testing to identify and fix UIissues
12. Familiar with popular UIlibraries like Sencha, AngularJS, ExtJS & JQuery
13. Collaborate with business analyst to discuss user interface requirements and brainstorm UIideas.

Job roles and Responsibilities: 

• Ability to develop UIframework on JavaScript and CSS which confines to requirement of Solutions.
• Ability to work on cross browser compatibility
• Develop reusable components.
• Work closely with other developers in the team

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

• Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
• Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries 
• De-escalate and resolve issues by leveraging platform and industry expertise 
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
• Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers 
• Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need

• Bachelor's degree or equivalent work experience
• Ability to work 6:30 PM IST, 5:30 AM IST
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize
• Nice to have (not required): Bilingual in French-English

• Consistently embarking an excellent first impression on call, delivering exceptional customer experience
• Engage potential customers in dialogue that opens opportunities with the help of scripts and presence of mind
• Going an 'extra mile' to create happy customers to drive loyalty and increase repeat purchase
• Contacting prospective clients / existing customers to inform them about the product using scripts
• Accurately record details of communication with customers
• Developing and sustaining solid relationships with customers to encourage repeat business
• Answer questions about product features in an engaging manner
• Answer all customer questions honestly and accurately
• Using sales scripts drive sales and respond to customer objections
• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

Key Responsibilities:

• Partner with the Business Process Owner(s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Qualifications

Essential Knowledge and Skills:

• Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence
• Understand the needs of and support a company with global operations
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents
• Ability to rapidly grasp processes and identify potential RPA solutions
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions
• 2-5 years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
• A team player that is willing to learn and adapt in a high pace delivery environment
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., Automation Anywhere, Blue Prism, UiPath)
• Experience in analyzing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis