Sales Executive

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

What You'll Do:

• Understand the upcoming development requirement of product in depth.
• Design product architecture as per vision, insights and concurred direction.
• Design and develop the APIs using Java, Spring, and Hibernate required for the product and expose them to be used by the front-end developers.
• Design the database and tables in MySQL/PostGreSQL/NoSQL (whichever is suitable for the need of the product) and guide the team to utilize them in the best possible way.
• Get involved in continuous maintenance of the product and get the bugs fixed in time.
• Coordinate the workflow between the UX Designers and front-end developers.
• Work on integrating flows with external tools - Segment, Branch, Clevertap.

Ideal Profile:

• Proficiency in Core Java & Spring framework.
• Expertise in Web Service technologies.
• Experience in building the architecture as per the product’s need.
• Experience in building REST APIs using Java/Spring.
• Excellent knowledge in Databases and code integrations such as Postgres SQL, SQL Server, MySQL.
• Experience in full life cycle development of a product (specifically mobile products) is a plus.
• Experience with Java/Spring-Boot, Hibernate Cloud Services, AWS.
• Experience with security principles and frameworks.
• Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools (primarily Git).
• Essential skills are Core Java/J2EE, functional aspects, Spring Framework, Tomcat, SVN, Git, Postman/Newman.
• Should have worked in Agile methodologies.
• Good object-oriented and problem-solving skills.
• Strong communication skills along with the ability to work in a highly collaborative environment.

What you need to have:

• Strong passion for Sales with an Analytical & Entrepreneurial mindset
• Outstanding interpersonal as well as Written & Verbal communication skills alongside research capabilities
• Appetite to learn new skills and tools required for the job
• Ability to communicate, present, and influence all levels of the organization, including executive and C-level
• Ability to work comfortably across a disparate set of global cultures
• Should be comfortable to work in US time zone.

• 4-10 years of experience in software development.
• At least 2 years of relevant work experience on large scale Data applications.
• Strong coding experience in Java is mandatory
• Good aptitude, strong problem solving abilities, and analytical skills, ability to take ownership as appropriate
• Should be able to do coding, debugging, performance tuning and deploying the apps to Prod.
• Should have good working experience on
• o Hadoop ecosystem (HDFS, Hive, Yarn, File formats like Avro/Parquet)
• o Kafka
• o J2EE Frameworks (Spring/Hibernate/REST)
• o Spark Streaming or any other streaming technology.
• Strong coding experience in Java is mandatory
• Ability to work on the sprint stories to completion along with Unit test case coverage.
• Experience working in Agile Methodology
• Excellent communication and coordination skills
• Knowledgeable (and preferred hands on) - UNIX environments, different continuous integration tools.
• Must be able to integrate quickly into the team and work independently towards team goals

• Take the complete responsibility of the sprint stories' execution
• Be accountable for the delivery of the tasks in the defined timelines with good quality.
• Follow the processes for project execution and delivery.
• Follow agile methodology
• Work with the team lead closely and contribute to the smooth delivery of the project.
• Understand/define the architecture and discuss the pros-cons of the same with the team
• Involve in the brainstorming sessions and suggest improvements in the architecture/design.
• Work with other team leads to get the architecture/design reviewed.
• Work with the clients and counter-parts (in US) of the project.
• Keep all the stakeholders updated about the project/task status/risks/issues if there are any.

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.

Overview
We are looking for a Senior JavaScript developer who is well versed with React and TypeScript.
2-5 years experience mandatory! We look for individuals with a deep knowledge of JavaScript, CSS, and HTML, who are not only comfortable in writing custom JavaScript but also know when to apply off-the-shelf solutions to a problem. Individuals who do well on this team are self-motivated engineers with a passion for user experience & innovation.
We currently work with TypeScript, React, GraphQL, and Node.js, however the ability to adapt with changing technology is an important quality that we are looking for.

Responsibilities
Developing new user-facing features using TypeScript/React.js
Building reusable components and front-end libraries for future use
Translating designs and wireframes into high quality code
Optimising components for maximum performance across a vast array of web-capable devices and browsers
API integrations

Skills
Thorough understanding of Typescript & React.js and its core principles
Experience with popular React.js workflows (such as Redux)
Familiarity with newer specifications of EcmaScript
Experience with data structure libraries (e.g., Immutable.js)
Knowledge of isomorphic React is a plus
Familiarity with GraphQL/RESTful APIs
Knowledge of modern authorization mechanisms, such as JSON Web Token
Experience with common front-end development tools such as Babel, Webpack, NPM, Yarn etc.
WebRTC knowledge is a plus.