Sales Executive

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

Candidate should have minimum 6 years of client-facing experience.

Candidate should have experience in a SaaS Business Model or Health-tech domain.

Candidate should have worked on B2B model.

Candidate should have experience from SAAS or B2B companies.

Candidate must have minimum 2 years of experience in managing and leading teams.

Proven experience in Customer Success lifecycle management from pre-launch to renewal.

Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives

Candidate should have experience in cross-selling and up-selling.

Strong client relationship management and stakeholder engagemen

t skills

Experience: 7+ years in business development within experiential marketing company

This is not just another leadership role — it's a growth partnership.

We're looking for someone who:

Has led high-performing BD teams in the experiential space

Knows how to open doors, close deals, and build long-term client relationships

Thinks and acts like an entrepreneur — hungry, hands-on, and ready to take smart risks

Can shape strategy while rolling up their sleeves to execute

Is excited by the idea of growing with the company, not just in it

This is your chance to co-build something meaningful — a platform where creativity meets business impact.

Corporate Event must have

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Quality Assurance (QA) Lead at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Key Responsibilities:

● Lead and mentor the QA team, fostering a culture of quality and continuous improvement.

Extensive work in Appium is much needed.

● Develop and implement comprehensive QA strategies, standards, and processes to ensure the highest quality of our software products.

● Oversee the creation and execution of test plans and test cases, ensuring thorough testing of new features and applications.

● Establish and monitor key QA metrics to track and improve software quality and team performance.

● Collaborate closely with cross-functional teams including development, product management, and operations to ensure timely and high-quality releases.

● Implement and maintain automated testing frameworks and tools to improve efficiency and coverage.

● Manage the defect tracking process, ensuring clear documentation and effective resolution of issues.

● Conduct regular reviews and audits of QA processes to identify areas for improvement.

● Stay up-to-date with industry trends and best practices, continuously integrating new techniques and tools into the QA process.

● Ensure the application’s compatibility across different devices and platforms, particularly mobile.

● Develop training programs and materials to enhance the skills and knowledge of the QA team.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 4+ years of experience in software quality assurance, with at least 2 years in a leadership or management role.

● Proven experience in developing and implementing QA processes and strategies.

● Strong knowledge of QA methodologies, tools, and processes, including experience with manual and automated testing.

● Proficiency in using QA tools such as JIRA, Selenium, Appium, or similar.

● Extensive experience with testing mobile applications on iOS and Android platforms.

● Strong understanding of continuous integration/continuous deployment (CI/CD) pipelines and related tools like Jenkins or GitLab CI.

Excellent problem-solving skills and a proactive approach to addressing challenges.

● Strong communication and leadership skills, with the ability to effectively mentor and manage a team.

● Experience with security testing and understanding of data protection standards is a plus.

● Demonstrated ability to work collaboratively with cross-functional teams to deliver high-quality products on time.

Why Join Us?

● Opportunity to lead a QA team in ensuring the quality of a cutting-edge product impacting users globally.

● Work in an environment that fosters innovation, collaboration, and professional growth.

● Competitive compensation and comprehensive benefits.

● Be part of a passionate and driven team dedicated to transforming the way people connect.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked on.

Role: Accounts Executive

Location: Telibandha, Raipur 

_*Job Responsibilities:*_

-Booking of Sales and Purchase Order

-Banking duties, collection of OS

-Making of MIS Report

-Proactively involved in admin related tasks

-Vendor/Customer Handling

_*Required Experience:*_

-2+ years of experience in Accounting (Support)

-Candidates from Transportation/Logistics/Trading are preferred

account management experience specifically with a Market Research Agency or Online Provider  Candidate Requirements: • Bachelor's degree in related field or equivalent work experience • Candidates must have 6+ years of account management experience specifically with a Market Research Agency or Online Provider coming equipped with a demonstrated network and proven track record • Excellent and effective verbal and written communication skills in English • Knowledge of project management tools and concepts • Proficiency with MS Word & Excel Key Responsibilities: These include the following. Other duties may be assigned at the discretion of management in the context of the role: • Build effective, professional working relationships with our clients by providing them guidance and recommendations when appropriate • Drafting proposals & quotations for Quantitative projects as well as Qualitative projects • Planning projects and budgets i.e. work weeks estimates, operations capacity, gross profit, Cost estimation on operations • Collaborate with other Account Managers, Client Development personnel, Operations and Marketing on various corporate initiatives • Partner with Business Development and Alliances team to onboard new clients and partners • Report on key performance metrics   

Responsibilities :

1. Understand the requirement from the hiring manager and document the requirements according to the Ideal Candidate Profile.
2. Prepare and post jobs to appropriate hiring portals.
3. Source and recruit the right sales talent through the database; Naukri, LinkedIn & social media
4. Assess the applicant’s knowledge, soft skills, technical skills as per the requirement at hand.
5. Act as a point of contact and provide the client and candidate with excellent hiring experience.
6. Create influential relationship with client and candidate through the selection process.

Java Elastic Search

• Java Microservices ELK stack(Elasticsearch, Logstash, Kibana, Beats, X-Pack, APM),
• Build Custom Reports

Java + NodeJS

• Java with Node.js- Microservices Development,
• Using graphql with node.js,
• Backend development with Node.JS

Java Microservices

• Working experience in Java and spring boot (microservices)
• Strong understanding of OOPs concepts
• Proficient in API design and development using RESTful services
• Knowledge and understanding of design principles behind building a scalable application
• Source code management using git