Sales Executive

Job Title: System Administrator

Location: Gurgaon

Department: IT Support

Position Overview:

We are seeking a highly skilled and proactive System Administrator with a strong focus on Mac OS to join our IT team. The ideal candidate will be responsible for the deployment, management, and troubleshooting of Mac OS devices within our organization. This includes supporting Mac desktops, laptops, and servers, ensuring seamless integration with the network infrastructure, and providing top-tier support to end-users. The role requires a deep understanding of Mac OS, IT best practices, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Mac OS Device Management: Install, configure, and maintain macOS systems (desktops, laptops, and servers). Ensure proper setup, updates, and security for all Mac-based hardware.
• System Monitoring & Performance: Monitor and manage Mac systems for performance issues, availability, and security. Conduct routine system checks and troubleshooting of any Mac-related hardware or software issues.
• User Support & Training: Provide direct support to end-users, including troubleshooting, issue resolution, and answering questions related to Mac OS and software applications. Offer training for staff on best practices and efficient Mac usage.
• Software & Security Management: Manage software installations, patch management, and security configurations. Ensure all Mac systems are compliant with company policies, including data protection protocols and encryption standards.
• Backup & Recovery: Implement and maintain backup solutions for Mac systems. Coordinate data recovery in the event of system failure or disaster recovery scenarios.
• Network Integration: Ensure smooth integration of Mac OS devices into the broader corporate network. Troubleshoot network issues related to Mac systems, including connectivity, file-sharing, and VPNs.
• Automation & Scripting: Utilize automation tools (e.g., Jamf, Munki, or other MDM solutions) to streamline workflows, software deployment, and system management tasks. Create and maintain scripts for automating repetitive tasks (e.g., Bash, AppleScript).
• Documentation & Reporting: Maintain clear, up-to-date documentation for all processes related to Mac OS system management. Prepare regular reports on system status, security compliance, and user issues.
• Collaboration & Cross-Functional Support: Work closely with IT colleagues and other departments to ensure cross-platform compatibility and troubleshoot any cross-functional issues.
• Hardware Support & Upgrades: Support hardware lifecycle management, including Mac device procurement, setup, repairs, and disposal in accordance with company policies.

Required Qualifications:

• Proven experience as a System Administrator or similar IT role with a focus on Mac OS.
• Strong knowledge of macOS, including configuration, administration, and troubleshooting.
• Experience with Mobile Device Management (MDM) solutions (e.g., Jamf, Mosyle, Kandji).
• Familiarity with network administration, including DNS, DHCP, VPN, and file-sharing protocols.
• Proficiency with scripting and automation tools for system management (e.g., Bash, AppleScript, Automator).
• Strong understanding of security practices for macOS, including file encryption, firewall management, and endpoint protection.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Strong attention to detail and commitment to maintaining a high level of system reliability and user satisfaction.

Preferred Qualifications:

• Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACITP) certification.
• Experience with virtual environments (VMware, Parallels) on Mac OS.
• Knowledge of additional operating systems (Windows, Linux) and cross-platform integration.

**Key Responsibilities:**

*Operations:*

• Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
• Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
• Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
• Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
• Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
• Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
• Collaborate closely with the production team to guarantee smooth order execution.
• Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
• Participate in key industry events to establish relationships and showcase our offerings.
• 
  

Requirements:

● Understanding our data sets and how to bring them together.

● Working with our engineering team to support custom solutions offered to the product development.

● Filling the gap between development, engineering and data ops.

● Creating, maintaining and documenting scripts to support ongoing custom solutions.

● Excellent organizational skills, including attention to precise details

● Strong multitasking skills and ability to work in a fast-paced environment

● 5+ years experience with Python to develop scripts.

● Know your way around RESTFUL APIs.[Able to integrate not necessary to publish]

● You are familiar with pulling and pushing files from SFTP and AWS S3.

● Experience with any Cloud solutions including GCP / AWS / OCI / Azure.

● Familiarity with SQL programming to query and transform data from relational Databases.

● Familiarity to work with Linux (and Linux work environment).

● Excellent written and verbal communication skills

● Extracting, transforming, and loading data into internal databases and Hadoop

● Optimizing our new and existing data pipelines for speed and reliability

● Deploying product build and product improvements

● Documenting and managing multiple repositories of code

● Experience with SQL and NoSQL databases (Casendra, MySQL)

● Hands-on experience in data pipelining and ETL. (Any of these frameworks/tools: Hadoop, BigQuery,

RedShift, Athena)

● Hands-on experience in AirFlow

● Understanding of best practices, common coding patterns and good practices around

● storing, partitioning, warehousing and indexing of data

● Experience in reading the data from Kafka topic (both live stream and offline)

● Experience in PySpark and Data frames

Responsibilities:

You’ll

● Collaborating across an agile team to continuously design, iterate, and develop big data systems.

● Extracting, transforming, and loading data into internal databases.

● Optimizing our new and existing data pipelines for speed and reliability.

● Deploying new products and product improvements.

● Documenting and managing multiple repositories of code.

Senior / Lead Full Stack or Frontend Engineer

Hiring for a Series E, 3.1 Billion Dollar rapidly growing organisation focused on payments, marketing and customer loyalty.

• To take ownership of delivering performant, scalable and high quality cloud based software, both frontend and backend side.
• Code reviews.
• Mentoring Team members to develop in line with product requirements.
• Collaborate with Senior Architect for design and technology choices for product development roadmap.

• Thorough knowledge of developing cloud based software including backend apis and react/angular based frontend.
• Thorough knowledge of scalable design patterns and message based systems such as Kafka, RabbitMq, Redis, MongoDB, ORM, Sql etc.
• Experience with AWS services such as S3, IAM, Lambda etc.
• Expert level coding skills in NodeJs,TypeScript,Scala,ReactJs,Angular.
• Eye for user centric mobile first designs on the frontend.
• Experience with hybrid frontends such as react-native, electronJs is a plus.    

Company, established in 1990 and headquartered in Troy, Michigan, is a leading global information technology, and business process services company with operations across North America, Europe, Asia Pacific, Middle East, and India. We leverage our expertise in legacy and emerging digital technologies to deliver transformative outcomes for our enviable list of clients, which includes Fortune 1000 companies.

Company new vision “Reimagining a better-shared world” and mission “Bringing human expertise to tech for delivering purposeful solutions that amplify value” is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto “Let’s make digital change happen” is our commitment to empower our clients to succeed in this digital world. While our values – integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior.

Requirements:
Java, Springboot, hibernate, reactjs, angular, microservices
Location: Chennai
Graduate with 4 to 8 yrs of experience

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!