Sales Development Representative

The Fenergo KYC SaaS Developer / Configuration Specialist will be responsible for configuring, integrating, enhancing and supporting the Fenergo platform within LSEG’s Anti-Financial Crime technology estate.

The role requires deep practical knowledge of Fenergo KYC and Client Lifecycle Management capabilities, with the ability to translate financial crime policies, regulatory requirements and operational processes into maintainable platform configurations.

The successful candidate will work as part of a multidisciplinary Fenergo delivery team, partnering with AFC Operations, Compliance, Product, Architecture, Engineering, Testing and third-party delivery partners. They will be expected to take ownership of platform changes from requirements and solution design through configuration, testing, deployment and production support.

This is a hands-on delivery role requiring strong Fenergo product expertise, sound engineering discipline and an understanding of KYC, client lifecycle management and financial crime controls.

Requirements

Key Responsibilities

Fenergo Platform Configuration

• Configure and maintain Fenergo KYC and Client Lifecycle Management capabilities across onboarding, event-driven reviews, periodic reviews, remediation and offboarding journeys.

• Configure workflows, lifecycle stages, activities, tasks, routing rules, approvals, queues, servicelevel targets and exception-handling processes.

• Configure data capture requirements, entity and party types, documents, declarations, ownership and control structures, related parties and beneficial ownership requirements.

• Implement and maintain client risk assessment models, due-diligence requirements and riskbased processing rules.

• Configure user roles, permissions, work groups and segregation-of-duties controls.

• Use standard Fenergo functionality wherever appropriate, limiting customisation and technical debt.

• Maintain clear documentation of configuration decisions, dependencies and design rationale.

Policy and Rules Management

• Translate AFC policies, KYC standards and regulatory obligations into executable Fenergo rules and configuration.

• Configure and maintain policy rules covering data, documentation, jurisdiction, legal-entity type, product, relationship, ownership and control requirements.

• Configure due-diligence requirements, including simplified, standard and enhanced due diligence.

• Implement policy scoping and applicability rules that determine the requirements applied to clients and related parties.

Support the implementation and maintenance of customer risk-rating methodologies and associated decision rules.

• Perform impact assessments for policy or regulatory changes and identify affected workflows, rules, data requirements and integrations.

• Establish effective governance, traceability and version control for policy configuration.

Integration Development and Management

• Design, configure and support integrations between Fenergo and LSEG systems, data providers and financial crime services.

• Develop and maintain integrations using the platform’s supported APIs, events, webhooks, connectors, batch interfaces and internal integration mechanisms.

• Integrate Fenergo with systems including party master data, CRM, product and account platforms, screening services, identity-verification providers, document repositories, workflow services and reporting platforms.

• Define and maintain interface contracts, field mappings, validation rules, error handling, retry processes and reconciliation controls.

• Support inbound and outbound data orchestration across Fenergo lifecycle processes.

• Diagnose integration failures across application, API, data and downstream-system boundaries.

• Work with enterprise and solution architects to ensure integrations conform to LSEG security, data and technology standards.

Environment and Release Management

• Configure and maintain Fenergo environments across development, testing, pre-production and production.

• Manage configuration promotion between environments using controlled and repeatable deployment processes.

• Maintain environment-specific settings, integration endpoints, reference data and configuration dependencies.

• Support release planning, deployment preparation, implementation, verification and rollback activities.

• Conduct configuration comparisons and identify unintended differences or configuration drift between environments.

• Coordinate with Fenergo SaaS support and internal platform teams on upgrades, patches, maintenance windows and service changes.

• Assess the impact of vendor releases and ensure that required regression testing and remediation activities are completed.

• Maintain release documentation, implementation records and audit evidence.

Engineering and Delivery

• Participate throughout the delivery lifecycle, including discovery, requirements elaboration, solution design, configuration, development, testing and implementation.

• Review requirements and solution designs to identify ambiguity, product constraints, integration risks and design defects.

• Provide estimates and technical input into backlog refinement, sprint planning and release planning.

• Create configuration specifications, technical designs, interface mappings and operational support documentation.

• Develop automated or repeatable approaches for configuration validation, deployment and regression testing where supported.

Support system, integration, regression, performance and user-acceptance testing.

• Investigate defects, determine root causes and implement sustainable resolutions.

• Contribute to coding, configuration, documentation and engineering standards for the Fenergo platform.

• Participate actively in Agile ceremonies and deliver committed outcomes within agreed sprint and release timelines.

Production Support and Platform Operations

• Provide technical support for Fenergo services and business-critical KYC processes.

• Investigate production incidents involving workflow, policy, rules, data, integration, access or platform configuration.

• Perform root-cause analysis and implement corrective and preventative actions.

• Monitor recurring incidents, process bottlenecks, failed integrations and data-quality issues.

• Support service-management processes, including incident, problem, change and release management.

• Maintain operational runbooks, support procedures, known-error records and recovery guidance.

• Work with Fenergo and third-party support teams to manage product defects and platform incidents through to resolution.

• Ensure production changes comply with LSEG change-management, security and operationalrisk requirements.

Technical Leadership and Supplier Oversight

• Act as a subject-matter expert for Fenergo KYC SaaS capabilities and configuration practices.

• Guide other developers and configurators in the effective use of the platform.

• Review configuration, designs and technical deliverables produced by internal teams and delivery partners.

• Check and challenge third parties on requirements interpretation, solution quality, platform fit, maintainability and engineering standards.

• Identify solutions that introduce unnecessary customisation, duplication or operational complexity.

• Promote configuration reuse, standard patterns and consistent implementation across client journeys.

• Support knowledge transfer and reduce reliance on individual suppliers or subject-matter experts.

• Explain Fenergo capabilities, constraints and design trade-offs clearly to technical and nontechnical stakeholders.

Essential Experience

• Significant hands-on experience configuring and delivering Fenergo KYC or Client Lifecycle Management solutions.

• Demonstrable experience implementing Fenergo within a SaaS delivery model.

• Strong understanding of Fenergo workflows, policy rules, data requirements, document requirements, risk models and related-party structures.

• Experience configuring client onboarding, periodic review, event-driven review, remediation or offboarding journeys.

• Experience implementing KYC and AML policies through configurable rules and decision logic.

• Practical experience designing, implementing or supporting Fenergo integrations using APIs and supported platform integration mechanisms.

Experience managing configuration and releases across multiple Fenergo environments.

• Experience troubleshooting complex defects spanning configuration, workflow, data and integration layers.

• Experience working within Agile delivery teams and controlled enterprise change processes.

• Experience reviewing and challenging the work of systems integrators, software vendors or other third-party delivery partners.

• Experience producing clear technical, configuration and operational documentation.

KYC and Financial Crime Knowledge

• Good understanding of customer and legal-entity onboarding processes.

• Understanding of KYC, customer due diligence and enhanced due diligence.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

Required Qualifications:

• 5+ years of professional software development experience.
• Post-secondary degree in computer science, software engineering or related discipline, or equivalent working experience.
• Development of distributed applications with Microsoft technologies: C# .NET/Core, SQL Server, Entity Framework.
• Deep expertise with microservices architectures and design patterns.
• Cloud Native AWS experience with services such as Lambda, SQS, RDS/Aurora, S3, Lex, and Polly.
• Mastery of both Windows and Linux environments and their use in the development and management of complex distributed systems architectures.
• Git source code repository and continuous integration tools.

We are looking for a Business Development Associate who will be responsible for building strategies to enhance the company's sales and overall organizational growth.

Job Responsibilities:

· Identifying and developing new business opportunities

· Developing and executing strategic sales plans

· Meeting the business goals and objectives

· Conducting market research and analyzing competitor activities

· Identifying and contacting potential clients

· Obtain contact information of potential customers through cold calling, internet research, and emailing.

· Building and maintaining long-lasting business relationships with clients

· Identify and qualify new customers based on the company’s business model and guidelines.

· Initiate and build relationships with customers through phone, marketing mailer campaigns, in-person contacts, and presentations.

· Coordinate appointments, meetings, and calls between customers and senior management for business expansions and new opportunities.

· Manage customer meetings with internal teams for project development and delivery activities.

· Updating client and lead information in the respective databases

· Developing and implementing business growth strategies

· Preparing and presenting client retention plans

· Monitoring and analyzing sales data

· Coordinating with customers about quotations & product feedback

· Creating accurate and detailed sales reports

· Maintain a database of potential customers’ details like numbers, emails, and company information.

· Work closely with the internal team to deliver business services with a high level of customer satisfaction.

· Assist in achieving targeted revenues from current and new customers.

Skills Required:

· Strong analytical skills and attention to detail.

· Committed to the team and the project.

· Good convincing skills

· Good communication skills

Experience: 0-2 years of experience in pre-sales/ telesales/ ad sales/ digital media. (FMCG sector will be preferred)

Qualification: Minimum qualification: Graduation

Languages: Must be fluent in English and Hindi

Job Type: Full-time

Schedule:

• Morning shift

Ability to commute/relocate:

• Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Full Stack Web Developer

Job Location: Bengaluru

Job Type: Full Time.

Education:

Bachelors in Computer science/Information or any related stream with desired work experience.

Overview:

We are looking for a talented Full Stack Web Developer to create amazing user interface based web application with clean and artful web design skills. The engineer would be responsible for architecting, designing, developing and deploying scalable web application. We are building a strong and dedicated team focusing on developing web application for multiple client requirements and in-house projects.

Roles & Responsibility:

1. Write high performance, clean, scalable and quality web applications under given timelines.

2. Architecting, designing and deploying web application for various cloud platforms like AWS, Azure, GCP.

3. Identifying bottlenecks, bugs and devise solutions for these problems.

4. Responsible for both front-end and back-end development.

5. Participate in requirement analysis, documentation with business partners.

6. A standout colleague but should be able to work independently too.

Requirements:

1. 1-2 years of work experience as Full Stack Web developer.

2. Experience in web application development with exposure to both frontend and backend development.

3. Ability to produce well documented code with excellent debugging capabilities.

4. Strong Communication skills

5. Expert in any of the following programming languages Java, JavaScript(NodeJs), Python.

6. Experience in web development frameworks like Django, Flask.

7. Experience with front end technologies HTML5, CSS, Angular, React Js.

8. Experience in developing and integrating REST, SOAP APIs.

9. Familiarity with databases like MySQL, MongoDB etc.

10. Familiarity with web servers Apache, Ngnix etc.

11. Good understanding of OOPs and Web design patterns.

12. Willing to learn and implement latest technologies.

Bonus:

1. Good knowledge of revision control tools such as Git, Bit Bucket, Source tree

2. Experience in using multiple IDE and different application development frameworks.

3. Experience in mobile application development is added advantage

4. Industry level certification on web application development and design or cloud platform would be much appreciated.

Responsibilities:

• Design and Implement AWS architectures and environments
• Design Native Cloud Application Architectures or optimize applications for AWS

Experience/Requirements:  

• Must be AWS Certified Solution Architect (Professional).
• Overall 10+ years of experience in software development.
• Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
• Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
• Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
• Must have experience analyzing and improving existing AWS infrastructure and architecture
• Must have Experience with serverless applications and Serverless Application Model
• An understanding of networking and IOT services in AWS
• AWS Cost Management and Optimization

Roles & Responsibilities

• You’ll be actively involved with and monitor the development of OS stack and firmware.
• You’ll be architecting and implementing best-in-class ‘real-time’ OS to power mobile phones in the market.
• You’ll be responsible for designing, implementation & maintenance of various embedded components and applications for mobile platforms.
• Communicate often & effectively about the status of new & ongoing development efforts within the company.
• Represent the OS engineering team at high-level meetings.
• Motivate, mentor and lead other team members by rolling up your sleeves and offering technical and project management insights and tips.
• Work closely with the design team to create exciting mobile user experiences as per the modern standard.
• You’ll be continuously keeping an eye on the latest cutting-edge Android technologies and leveraging these in one’s own and the team’s work as necessary.

• Experience in Android and OS firmware-based development for commercial consumer mobile phones.
• Embedded system programming and board bring up.
• System programming & OS internal skills.
• Strong Command over Java, C/C++
• Strong problem-solving skills.
• Strong knowledge of the Android build system.
• Android internal frameworks and device driver development expertise.
• Experience of working with core Android libraries like bionic, stagefright, etc.
• Cares about design & Very strong command of efficient layouts, including optimization for various mobile environments.
• Knowledgeable about caching mechanisms & tools like In-Memory cache.
• Experience of working with version control, bug tracking, continuous integration and other productivity enhancements software like Git, SVN, Bugzilla, Jira, etc.
• Passionate about software development & modern-day Android OS technologies like:
• Latest chipsets, GPUs, etc
• Latest releases from chipset companies like Spreadtrum, Mediatek, Qualcomm
• Android Lollipop
• Phonebloks
• LTE
• The ability to effectively manage technical people (internal & external development resources) and projects.
• Taking responsibility and ownership in the team’s work.
• 1+ years of work experience.

• B.Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs, etc) or abroad.

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Responsibilities and Duties

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Required Experience, Skills and Qualifications

Required Skills: Database - MySQL, NoSQL (MongoDB), Restful Architectures, AWS, SAAS, JavaScript, PHP, Cordova