Specialist – Salesforce Marketing Cloud

We are seeking a strategic and experienced Head of Learning and Development to lead, design, and implement comprehensive L&D strategies aligned with organizational goals. The role involves overseeing all learning initiatives, enhancing employee skills, supporting career development, and fostering a culture of continuous learning within the organization.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.

• Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support

Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)

We are seeking an Application Developer/Software Engineer with strong technical experience in all phases of the software development life cycle (SDLC) with a demonstrated technical expertise in one or more areas of state-of-the-art software development technology.

Responsibilties:

• Provides activities related to enterprise full life-cycle software development projects.
• Develops detailed functional and technical requirements for client-server and web software applications.
• Conduct detailed analyses and module-level specification development of software requirements.
• Define and implement high-performance and highly scalable product/application architectures and lead operational, tactical, and strategic integration activities.
• Perform complex programming and analysis for web and mobile applications and ETL processing; define requirements; write program specifications; design, code, test, and debug programming assignments; document programs.
• Supervise the efforts of other developers in major system development projects; determine and analyze functional requirements; determine proposed solutions information processing requirements; and optimize system performance.
• The work task could include total custom development, customization as needed for COTS, report development, data conversion, and support of legacy applications.

Requirements:

• Can code at an intermediate or expert level in applications such as C#, ASP.NET, .NET Core, SQL, Python, Java, React, TypeScript, CSS/JavaScript, Git, Azure, Knockout, MarkLogic, ORACLE, etc.
• 4+ years’ experience or specific educational background sufficient to demonstrate competency with Microsoft technology, including ASP.
• Experience with Artificial Intelligence (AI)/Machine Learning (ML), SharePoint.
• knowledge of HTML, XHTML, XML, XSLT, .NET Framework, Visual Studio, JavaScript.
• 4+ years with Cloud technologies such as Azure / AWS / Google Cloud.
• Proficient with appropriate programming languages, particularly ASP.
• NET and modern web frameworks like React.
• Comfortable with Object Oriented Programming and Software Patterns.
• Excellent interpersonal skills.
• High motivation and ability to work with teams to meet project objectives.
• Ability to work on multiple projects simultaneously.
• Ability to meet project deadlines and goals without management supervision.
• Awareness of database design concepts and proficiency in a general cloud environment.

Educational Requirements:

• BS in a field related to computer science or information systems, or advanced degree, or additional specific training and/or certification in 4th generation computing language.
• Must be able to define and implement high-performance and highly scalable product/application architectures, and able to lead integration activities for operational, tactical, and strategic systems.
• Able to develop detailed functional and technical requirements for client-server and web software applications and conduct detailed analyses and module-level specification development of software requirements.

Benefits:

• Work Location: Remote
• 5 days working​

You can apply directly through the link : https://zrec.in/RlUkC?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

For this hire, we’re looking for a Senior Software Engineer who is independently able to architect and build an entire on-demand service platform from scratch. This would require knowledge of and proven experience in Backend (Golang, Python, C/C++, Java, Ruby), Web Frontend (React, Angular, Next, Vue), APIs (nodeJS), Cloud (AWS, GCP) and Database (RDBMS like Postgres and NoSQL)

Basic qualifications:

• Bachelor's or Master’s degree in Computer Science or related field
• 5+ years of relevant work experience
• Prior experience of having built or been involved in building an on-demand service platform from scratch (think Uber, Ola, Swiggy, Dunzo, etc.)

Roles and Responsibilities:

• Guide complex projects autonomously, from technical design to launch
• Write high-quality code (i.e., reliable, readable, efficient, testable), provides quality code reviews, and creates comprehensive tests and quality documentation using software engineering principles. This includes knowledge of data structures, algorithms, programming and associated programming languages and frameworks, and major phases/activities of the software research and development life cycle (e.g., requirements, design, build, experiment, test, debug, deploy, monitor). 
• Conduct code reviews and provide feedback to other developers
• Participate in architectural and design discussions, and contribute to the development of software engineering practices and standards
• Stay up-to-date with emerging trends and technologies in software development, and identify opportunities to apply them in our products

Requirements:

• Experience with front-end frameworks such as React.js, Vue.js, Next.js or Angular, and back-end frameworks such as Golang, Java, Javascript, Python Node.js, Ruby
• Experience with cloud-based technologies such as AWS, Azure, or Google Cloud Platform
• Experience with agile development methodologies, continuous integration and delivery, and DevOps practices
• Familiarity with architecture styles/APIs (REST, RPC, etc.)
• Experience creating and implementing well-tested, scalable, performant micro-services and other distributed systems
• Passion for building high-quality software that solves real-world problems
• Ability to learn quickly on the go. We’re looking for software engineers who thrive while learning new technologies and don’t believe in one-size-fits-all solutions. You should be able to easily adapt to meet the needs of our massive growth and rapidly evolving business environment

If You've Got These Skills, Even Better - 

• Experience in a technical leadership role leading project teams and setting technical direction
• Experience working in a complex, matrixed organization juggling multiple dynamic projects

Job Description

We are looking for an experienced and talented UI designer to design and shape unique, user-centric products and experiences. You will be able to make deliberate design decisions and to translate any given user-experience journey into a smooth and intuitive interaction. The ideal candidate should have experience of working in agile teams, with developers and UX designers.