Sales & Design Manager

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

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Job Overview:

We are looking for a target-oriented Account Manager to manage and grow a portfolio of small and mid-sized business clients at MyOperator. The primary responsibility of this role is to drive revenue through renewals, expansions, cross-sell and up-sell, while ensuring high customer satisfaction and minimal churn.

The ideal candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and work closely with internal teams to resolve issues quickly and efficiently.

Key Responsibility Area:

• Revenue growth from existing accounts
• Timely renewals and contract retention
• Own end-to-end revenue responsibility for assigned accounts
• Account expansion through up-sell and cross-sell
• Churn reduction and risk mitigation
• High CRM hygiene and data accuracy
• Customer satisfaction and relationship management
• Customer CSAT, Social Media Reviews

Requirements:

• Graduate and over with excellent oral and written communication skills.
• At least 1-2 Year(s) of working experience in the related field is required for this position.
• Customer-first mindset 
• Advanced MS Excel skills.
• High sense of responsibility and reliability
• Proactive, self-driven, and result-focused
• Collaborative team player

Benefits:

• 5 days working with alternate Saturday
• 10:00 AM to 7:00 PM Working Hours
• Competitive fixed salary with performance-based incentives linked to revenue, renewals, and expansion
• Clear career growth path in Account Management and Customer Success
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

Job Description:

We are seeking a talented UI/UX Designer to join our team. The successful candidate will be responsible for designing and delivering outstanding user experiences, and ensuring that our digital products are user-friendly, intuitive, and visually appealing. This position requires a high level of creativity, attention to detail, and a deep understanding of the latest design trends and best practices. The ideal candidate will have at least 3 years of experience in a similar role, and a strong portfolio demonstrating their design skills and experience.

Roles and Responsibilities:

• Collaborate with product managers, developers, and other stakeholders to understand business requirements, user needs, and design goals.

• Conduct user research, create user personas, and develop user journeys to inform the design process.

• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and solutions.

• Design user interfaces that are intuitive, visually appealing, and meet accessibility standards.

• Create design guidelines and standards that can be applied consistently across multiple products.

• Work closely with development teams to ensure that designs are implemented accurately and to a high standard.

• Continuously iterate on designs based on user feedback, data analysis, and industry trends.

• Stay up-to-date with the latest design trends and technologies.

Requirements:

• Bachelor's degree in Graphic Design, User Experience, or a related field.

• At least 3 years of experience in a similar role, designing for web and mobile applications.

• Good portfolio demonstrating your design skills, process, and experience.

• Proficiency in design tools such as Sketch, Figma, Adobe Creative Suite, Axure, Balasmiq, or similar.

• Excellent communication skills and ability to work collaboratively in a team environment.

• Strong problem-solving skills, and ability to prioritize and manage multiple projects simultaneously.

• Understanding of design principles and best practices, including responsive design and accessibility standards.

• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript is a plus.

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

What you’ll do:

• Work closely with the founders and the team to plan, design, and build the next iterations of Dyte’s video-audio APIs.
• You will collaborate closely with other engineers of the team and lend your help in your areas of expertise.
• Build micro-services to support new functionality.
• Build best practices to improve the current API workflow.
• Help us scale our current micro-service framework to support a multi cloud, multi region environment.
• Work closely with the media and the infra team to optimise the performance and reduce the latency of our API framework.
• Help design and develop the next iteration of our observability platform.
• Mentor and hire Junior Developers.
• Ensure that our customer’s experience is the best it can be. You might have to interact with the dev team of our clients.

Who you are:

• 5+ years of experience working as a software engineer in a fast paced environment.
•  Well versed with Golang or Javascript.
• You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.
• You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.
• You care about the user experience and know-how to build user-friendly web applications.
• You have experience with continuous delivery. Experience with AWS is a bonus.
• You have a working understanding of object-oriented and functional programming paradigms.
• You care about web technologies, exploring data, and software design (and video calls!).
• You have excellent analytical and problem-solving skills, and can communicate your ideas.
• Experience with WebRTC, iOS, Android, or C++ development is a bonus.
• A degree in Computer Science or a similar area are bonuses.

Our Perks:

1. Competitive Salary
2. ESOPs
3. Medical Insurances
4. Friendly leaves policy
5. 100% Remote Option

Our team is looking for experienced backend engineers to lead the development of our cloud-based software products and be responsible for major technical decisions associated with them and accountable for their successful execution.

In this position on the software engineering team, you’ll have the opportunity to contribute to client and internal facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, and experience in end-to-end systems thinking across distributed components is key for this role.

• Design, implement and deploy back-end services
• Lead the delivery of software projects in a team-based environment
• Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
• Provide recommendations for continuous improvement.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.
• Help others to improve the quality of their work through regular design and code reviews
• Deliver new features to production environments and support them in operation
• Participate in building the open engineering culture at FarmSetu

FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.

• 2+ years of experience developing applications at an enterprise scale using the front and back-end technologies in our stack
• Ability to develop robust and scalable backend services defined by GraphQL and RESTful APIs in Python using OpenAPI standards
• Familiarity with Cloud/SaaS architectures and how to build secure and maintainable services
• Strong understanding of unit testing, design patterns and usage of tools like profilers
• Experience with source control and continuous integration tools
• Worked in an Agile multi-functional team
• Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
• Great oral and written communication skills

• Competitive salary
• Annual compensation reviews
• 12 days of annual leave plus public holidays
• Ongoing investment in you and your skills
• The right equipment for the job

• Design and plan how test automation will be used within the company, you will then need to execute the plan.
• Test simple to moderately complex application components based on functional requirements in production and dev environments.
• Work closely with the development team to identify, report, and troubleshoot defects; verify problem fixes in a detailed, efficient, and timely manner
• Conduct end-to-end testing to ensure deliverables meet requirements and expectations
• Perform SQL queries to analyze and manipulate data.
• Detects and tracks software defects and inconsistencies and reports them to development and project management teams.
• Working with product owners and developers to define acceptance criteria, identify risks, and plan testing coverage for upcoming features
• Work both individually and as part of a team.

 TECHNICAL SKILLS:

• 4 years of experience testing solutions in object-oriented design and web applications developed using Python, Django, and Web API. Strong working knowledge of architecture and GUI usability.
• 4-year experience using selenium
• Minimum 1 year of experience in database testing with the ability to understand, write and execute SQL queries.
• A good understanding of software fundamentals including software design, algorithm development, data structures, code modularity, and maintainability.
• Ability to understand and approach projects in a logical and systematic manner so testing is detailed, thorough, and accurate.
• Experience with scripting experience is nice-to-have.
• Ability to communicate well and comfort in working with multiple internal and external teams.

PERSONAL QUALIFICATIONS:

• Bachelor’s Degree in Computer Science/related field or relevant work experience
• Minimum 3 years of software testing experience through a full system development life cycle, including implementing test plans, test cases, and test procedures
• Ability to teach yourself new technologies, processes, and products at a fast pace.