Sales & Business Development

Job Description: Veeva CRM Tester (EU/APAC Rollout)

Diabetic Care Medical Devices | Global Commercial Operations

Location: Remote / Hybrid (EU or APAC preferred, with overlap to US hours)

Engagement: Contract / Full-Time

Industry: Medical Devices – Diabetic Care

Experience: 5–8 years in software testing with strong functional Veeva CRM expertise

About the Role

A US-based leader in diabetic care medical devices is expanding its commercial operations into Europe and Asia-Pacific markets. As part of this strategic rollout, we are looking for a Veeva CRM Tester to ensure the quality, compliance, and seamless adoption of our Veeva CRM platform across EU and APAC affiliates.

You will partner with business analysts, Veeva administrators, developers, and regional commercial teams to validate CRM functionality, localization, integrations, and regulatory configurations — ensuring our field reps and medical teams have a reliable, compliant, and intuitive platform.

Key Responsibilities

•  Test design and execution: Design, document, and execute functional, regression, integration, and UAT test cases for Veeva CRM modules across EU/APAC rollouts.

•  Core Veeva CRM functionality: Validate Account Management, Call Reporting, Cycle Plans, Territory Management, Sample Management, Approved Email, CLM (Closed Loop Marketing), Medical Inquiry, Coaching Reports, and MyInsights.

•  Localization and compliance: Test country-specific configurations including localization, language packs, currency, time zones, consent capture, and HCP/HCO compliance (EFPIA, MedTech Europe, APAC equivalents).

•  Integration testing: Verify integrations between Veeva CRM and downstream/upstream systems (Veeva Network/OpenData, MDM, ERP/SAP, marketing automation, data warehouses, and analytics platforms).

•  Release testing: Perform release testing for Veeva CRM seasonal General Releases (3x/year) and identify regression impact on existing functionality.

•  Mobile and offline testing: Execute testing on Veeva CRM iPad and Veeva CRM for Browser, including offline sync scenarios.

•  Data migration validation: Validate account, contact, address, affiliations, and historical call data migration during country go-lives.

•  Defect management: Track and manage defects in JIRA / Azure DevOps / HP ALM; partner with developers and Veeva support on resolution.

•  Test automation: Contribute to test automation strategy and execute scripts using tools such as Selenium, Provar, or Tosca where applicable.

•  Regulatory documentation: Support GxP / CSV (Computer System Validation) documentation aligned with medical device regulatory standards (FDA 21 CFR Part 11, EU MDR, GDPR).

•  Cross-region collaboration: Coordinate with US-based program team and EU/APAC affiliate stakeholders across multiple time zones.

Required Qualifications

•  5–8 years of software QA / testing experience, with at least 3+ years specifically testing Veeva CRM.

•  Strong functional understanding of Veeva CRM modules and the underlying Salesforce platform (Veeva is built on Salesforce).

•  Hands-on experience with Veeva CRM rollouts across multiple countries, ideally in EU and/or APAC.

•  Solid grasp of life sciences / medical devices commercial processes — HCP engagement, sample compliance, multichannel cycle planning.

•  Experience testing Veeva Network, Veeva Vault CRM, or Veeva OpenData integrations.

•  Proficiency in test management tools (JIRA, Zephyr, qTest, HP ALM, or Azure DevOps).

•  Understanding of regulatory frameworks: GDPR, EU MDR, GxP, 21 CFR Part 11, and country-specific HCP transparency reporting laws.

•  Strong analytical, documentation, and stakeholder communication skills.

•  Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field.

Preferred Qualifications

•  Veeva CRM certifications (Veeva CRM Administrator / Veeva Align / Veeva Vault).

•  Experience with Veeva Vault CRM migration (the next-gen platform replacing Salesforce-based Veeva CRM).

•  Prior testing experience in medical devices, especially diabetes care, glucose monitoring, or insulin delivery systems.

•  Exposure to automation frameworks like Provar (purpose-built for Veeva/Salesforce).

•  Experience supporting multi-country, multi-language rollouts with phased go-lives.

•  Familiarity with agile/SAFe delivery models and shift-left testing practices.

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

We are looking for an experienced, ambitious and energetic BD professional to join our Sales team and help us expand our clientele.

Responsibilities:

• Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles.
• Finding Key Contacts from the Targeted Accounts / Region & recognize the decision makers to generate Interest among them Via Phone Calls and Emails.
• Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V. P, Directors Etc. ).
• Prepare and deliver appropriate presentations on our offerings for Sales demo.
• Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle.
• Provide strategic inputs for the business based on interactions with prospective customers.
• End to end sales process (From Lead Generation till deal Closure ).
• Selling experience in the IT services/products domain for International Market (especially North America & Western Europe).

Requirements: Experience: 1+ years in:

• Delivering demos and hosting pre-sales calls for US Market preferred.

• Confident & goal-oriented team player with good grip on the English language.
• Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills.
• Strategic, analytical and problem solving mindset.
• Ability to work independently and proactively in a dynamic environment.
• Ability to grow and handle more responsibility / accountability.
• Should be comfortable working in flexible shifts timings, as will be handling a Specific Territory in the International Market from Mumbai.

Location: Hybrid (Bangalore)

Travel: Quarterly travel to Seattle(US)

Education: B.Tech from premium institutes only

Note: Only immediate joiners required/ 0 to 15 Days — no other applications accepted.

Role Summary

We are seeking top-tier Lead Engineers who can design, build, and deliver large-scale distributed systems with high performance, reliability, and operational excellence. The ideal candidate will be a hands-on engineer with expert system design ability, deep understanding of distributed architectures, and strong communication and leadership skills.

The Lead Engineer must be able to convert complex and ambiguous requirements into a fully engineered architecture and implementation plan covering components, data flows, infrastructure, observability, and operations.

Key Responsibilities

1. End-to-End System Architecture

• Architect scalable, reliable, and secure systems from initial concept through production rollout.
• Define system boundaries, components, service responsibilities, and integration points.
• Produce high-level (HLD) and low-level design (LLD) documents.
• Ensure designs meet performance, reliability, security, and cost objectives.
• Make informed design trade-offs with solid technical reasoning.

2. Component & Communication Design

• Break complex systems into independently deployable services.
• Define APIs, communication contracts, data models, and event schemas.
• Apply modern architecture patterns such as microservices, event-driven design, DDD, CQRS, and hexagonal architecture.
• Ensure component clarity, maintainability, and extensibility.

3. Communication Protocol & Middleware

• Design both sync and async communication layers: REST, RPC, gRPC, message queues, event streams (Kafka/Kinesis/Pulsar).
• Define retry/timeout strategies, circuit breakers, rate limiting, and versioning strategies.
• Handle backpressure, partitioning, delivery semantics (at-least/at-most/exactly once).

4. Data Architecture & Storage Strategy

• Architect data models and storage strategies for SQL and NoSQL databases, distributed caches, blob stores, and search indexes.
• Define sharding/partitioning, replication, consistency, indexing, backup/restore, and schema evolution strategies.
• Design real-time and batch data processing pipelines.

5. Operational Readiness

• Define observability (metrics, logs, traces) requirements.
• Collaborate with DevOps to ensure deployment, monitoring, alerts, and incident management readiness.
• Provide production support as a senior technical owner.

6. Leadership & Influence

• Lead technical discussions, design reviews, and cross-team collaboration.
• Mentor engineers and help elevate team practices.
• Influence technology direction and architectural standards.

Required Qualifications

• 10+ years of professional software engineering experience with strong backend and distributed systems background.
• Proven track record of leading large-scale architecture and delivery of production systems.
• Expert in system design with the ability to simplify ambiguity and craft robust solutions.
• Strong programming experience in one or more languages (Java, Go, Python, C++).
• Deep understanding of distributed systems, message streaming, queues, RPC/REST, and event-driven architecture.
• Experience with cloud platforms (AWS/Azure/GCP) and container technologies (Kubernetes/Docker).
• Strong communication, documentation, and leadership skills.

Preferred Skills

• Experience with large-scale messaging/streaming (Kafka/Pulsar), caching, and NoSQL.
• Experience designing for high availability, fault tolerance, and performance at scale.
• Mentoring and leading global engineering teams.
• Familiarity with observability tooling (Grafana, Prometheus, Jaeger). 

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

1. At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
2. Excellent hands-on experience using MySQL or any other SQL Database.
3. Good knowledge of MongoDB or any other NoSQL Database.
4. Good knowledge of Redis, its data types, and their use cases.
5. Experience with graph-based databases like GraphQL and Neo4j.
6. Experience developing and deploying REST APIs.
7. Good knowledge of Unit Testing and available Test Frameworks.
8. Good understanding of advanced JS libraries and frameworks.
9. Experience with Web sockets, Service Workers, and Web Push Notifications.
10. Familiar with NodeJS profiling tools.
11. Proficient understanding of code versioning tools such as Git.
12. Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
13. Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
14. Experience building a large-scale social or location-based app.

Responsibilities:

• Lead implementation of companies in key partner institutes
• Own the entire process of onboarding a partner institute
• Define custom made' offerings for the parents of a particular institute
• Single point of contact between the company institute partnerships team, institute management and companies inside sales team
• Account management: Be responsible for anything and everything' in the partner institutes
• Be responsible for parent outreach in the institutes
• Strategize and execute plans for customer acquisition along with the management - events, referrals etc.
• P& L; owner of key accounts
• Take lead in selling and implementing companies full suite of financial and payment solutions in the partner institutes
• Lead the ideation, planning, and execution of these initiatives / projects while working directly with the founding team
• Own execution from strategy design and setup to pilot and eventual scale-up
• Work closely with different teams within the company (sales, marketing, strategy, and product) to execute the project
• Build and lead high-performing teams to scale these initiatives

Requirements:

• Degree from top tier colleges (IITs, IIMs, ISB, BITS etc. ) and 2-6 years of experience in project management, product development, growth, new initiatives at top startups
• Track record of out performance / over-achieving targets in previous work places
• Experience in leading initiatives and delivering results in a time-bound manner
• Prior experience in early stage startups or as a founder is a huge plus
• Prior exposure to B2C or understanding of financial services is a plus

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

What are we looking for?

· Proven 7-10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural

Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a

fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute

automations in natural language, with the ability to process and understand domain-specific language.

Kognitos provides a detailed auditable view of its runs, allowing users to gain insights into why an action

happened or what might have gone wrong in case of an exceptional situation. Additionally, Kognitos's

conversational exception handling, powered by Generative AI, allows for quick and easy resolution of

unexpected system errors or business exceptions.

Responsibilities:

- Develop and maintain the backend infrastructure for our applications using Python and AWS Serverless

technologies.

- Collaborate with cross-functional teams to design and implement scalable and robust systems, including

microservices and cloud-based architectures.

- Ensure the reliability, scalability, and performance of the backend systems through monitoring and

optimization.

- Create and maintain database schema and queries to support the application features.

- Write unit and integration tests for the backend code and ensure code quality through code reviews.

- Continuously improve the software development process by incorporating best practices and modern

software development methodologies, such as Agile, DevOps, and CI/CD.

- Investigate and troubleshoot production issues and provide timely solutions to minimize downtime and

ensure smooth operations.

- Participate in architectural discussions and contribute to the development of technical solutions and best

practices.

- Stay up to date with the latest technologies and trends in software development and recommend

improvements to the technology stack to increase efficiency and scalability.

- Work in a fast-paced, collaborative environment with a focus on delivering high-quality software that

meets customer needs.

Required Experience/Skills:

- B.S. or higher degree in Computer Science/Engineering or similar field or equivalent work experience

- 4-20 years of industry experience (or equivalent)

- Proficient in Python programming language

- Experience with modern software development practices and methodologies, including Agile, DevOps,

and Continuous Integration/Continuous Delivery (CI/CD).

- Experience with large-scale distributed systems, microservices, and cloud-based architectures.

- Strong understanding of software design patterns, algorithms, data structures, and database technologies.

- A natural problem solver, with the ability to identify problems and lead the development of a solution.