· Understand customer needs and requirements
· Route qualified opportunities to the appropriate sales executives for further development and closure.
· Close sales and achieve weekly & monthly targets.
· Maintain and expand your database of prospects within your assigned territory.
· Focus on sharing best practices Skills Required Product, Candidate Attributes Behavioural.
Skill and Competencies required:
Functional
1. Knowledge about Outbound Telesales metrics
2. A flair for sales with a go-getter attitude .
1. Ability to mould sales pitch according to the client behaviour & background
2. Ability to withstand pressure & work in a fast-paced environment
3. Good proficiency in English.
4. Objection Handling and Negotiation Skills.
5. Basic computer skills – MS Excel, Word.
Behavioural
1. Communication – Oral & Written skills, Listening
2. Empathy
3. Self-driven
4. Willingness to learn.
5. Good time management abilities

About Transteel
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We are Hiring Customer Success Manager
Job Title: Customer Success Manager – Travel / OTA / Contact Centre - BPO
Location: Kochi - India
Department: Customer Service / Operations
Type: Full-Time
Job Summary:
We are seeking a seasoned Customer Succes Manager with proven experience in the travel industry (OTA, Contact Centre - BPO, or travel agency) to lead and enhance our customer support operations. The ideal candidate will bring expertise in customer service frameworks such as Six Sigma, Lean, COPC, or ITIL, and a track record of driving service excellence, process optimization, and team performance.
Key Responsibilities:
- Lead & Manage Customer Service Operations: Oversee day-to-day customer service activities across multiple channels (voice, email, chat, and social), ensuring high levels of customer satisfaction.
- Performance Management: Set KPIs, monitor service levels, and implement performance improvement initiatives.
- Team Leadership: Manage, mentor, and develop a team of supervisors, team leads, and customer service agents.
- Customer Journey & Escalation Handling: Analyze customer touchpoints, resolve escalated issues, and implement corrective actions to improve the customer journey.
- Process Optimization: Use Six Sigma, Lean, or other frameworks to analyze current workflows, eliminate inefficiencies, and drive continuous improvement.
- Training & Quality Assurance: Design and deliver training programs and quality assurance processes to maintain high service standards.
- Technology Integration: Collaborate with IT/Product to deploy and improve CRM, helpdesk, or ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
- Reporting & Insights: Generate operational reports, identify trends, and present actionable insights to senior management.
- Compliance & SLA Management: Ensure compliance with service level agreements, data protection policies, and regulatory guidelines.
- Customer Feedback Loop: Implement mechanisms to gather and act on customer feedback (CSAT, NPS, etc.).
Requirements:
- Bachelor’s degree in Business, Tourism, Operations, or related field. MBA preferred.
- Minimum 5–8 years in a customer service leadership role, preferably within online travel agencies (OTA), traditional travel agencies, or BPOs supporting travel clients.
- Strong understanding of contact centre operations, service recovery, and travel domain KPIs (e.g., PNRs, GDS, refunds, reissues).
- Certification in Six Sigma (Green Belt or higher) or other process improvement frameworks (Lean, COPC, etc.) is a strong advantage.
- Hands-on experience with customer service tools (e.g., Amadeus/Galileo + CRM & ticketing tools).
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Flexible to work in a fast-paced, customer-focused environment, with rotational shift support if needed.
Preferred Skills:
- Multilingual capability (English is a must; Hindi, and/or other languages a plus).
- Prior experience with automation tools, chatbots, and self-service platforms.
- Proven ability to drive CSAT and NPS improvements.
- Experience managing distributed/remote teams.


Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework
Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.
Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX
- Expertise on XML, HTML, JavaScript, AJAX
- Proficient in handling and writing complex PL/SQL queries and Stored procedures
- preferable work experience on JBOSS as an application server or any other J2EE application server
- Should have sound knowledge in product customization, implementation, and maintenance aspects
- Foresighted & good judgment in problem-solving.
- Capable of paying attention to detail.
- Good analytical and logical thinking.
- Prioritizing and organizing
- Team Player with a positive attitude.
- Process knowledge/Technical expertise
- Good Written and Verbal communication Skills
Selected intern's day-to-day responsibilities include:
1. Contacting potential & existing clients to establish rapport and arrange meetings
2. Conducting research on organizations to find new opportunities
3. Working on increasing the value of current customers while attracting new ones
4. Finding and developing new markets and improving sales
5. Helping the team with various marketing initiatives
6. Assisting the team in developing quotes and proposals for clients
7. Coordinating with the development team to resolve customer issues, give demonstrations, and upsell & cross-sell
Job Title: Product Manager
Job Description
Bachelor or master’s degree in computer science or equivalent experience.
Worked as Product Owner before and took responsibility for a product or project delivery.
Well-versed with data warehouse modernization to Big Data and Cloud environments.
Good knowledge* of any of the Cloud (AWS/Azure/GCP) – Must Have
Practical experience with continuous integration and continuous delivery workflows.
Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail.
Good communication skills
Experience in working within a distributed agile team
Experience in handling migration projects – Good to Have
*Data Ingestion, Processing, and Orchestration knowledge
Roles & Responsibilities
Responsible for coming up with innovative and novel ideas for the product.
Define product releases, features, and roadmap.
Collaborate with product teams on defining product objectives, including creating a product roadmap, delivery, market research, customer feedback, and stakeholder inputs.
Work with the Engineering teams to communicate release goals and be a part of the product lifecycle. Work closely with the UX and UI team to create the best user experience for the end customer.
Work with the Marketing team to define GTM activities.
Interface with Sales & Customer teams to identify customer needs and product gaps
Market and competition analysis activities.
Participate in the Agile ceremonies with the team, define epics, user stories, acceptance criteria
Ensure product usability from the end-user perspective
Mandatory Skills
Product Management, DWH, Big Data
Focusing on the ever-growing demand in the food industry, our client acts as a neighbourhood artisan bakery at a national scale. The main concept here is to provide freshly baked, high-on-quality, authentic European bakery products and breads. Their products include sourdough loaves, artisan breads, croissants & rolls, freshly baked cookies, cakes, premixes etc.
Headquartered in Mumbai, our client was co-founded in 2013 by a husband and wife duo, one of whom is an IIM-Ahmedabad graduate and the other is an internationally trained baker.
Starting with 4 bakers in 2013 and growing over time, today, our client prepares more than 10,000 loaves of bread a day and their creations are shared with all of India.
As a VP-Finance, you will be responsible for performing a variety of advanced financial analyses to determine present and forecasted financial health of the company.
What you will do:
- Preparing financial statements, business activity reports, and financial forecasts
- Developing the Annual Operating Plan (AOP) for the company with target tracking metrics by department and highlighting causes of deviation and corrective measures as appropriate
- Examining financial and legal documents to verify accuracy and adherence to financial regulations and acceptable financial principles
- Managing the preparation and publication of departmental and organization financial documents
- Developing or recommending solutions for problems or situations
- Managing employees and contractors who are responsible for financial reporting and budgeting
- Periodically reviewing the organization’s financial reports and identifying opportunities for cost reduction
- Analysing data and advising top management on how to maximize profits
- Analysing market trends and identifying opportunities for growth/ expansion
- Presenting potential scenarios and outcomes to management team
- Overseeing organization’s investments
- Collaborating with management on development and execution of funding strategies
- Managing and executing fundraise of the company through angel investors, VCs, PEs and other similar firms
- Managing funds of the company which shall include procurement of long-term loan and working capital funds from financial institutions, capital markets and any other source
- Being responsible for any other responsibility assigned to you from time to time
Desired Candidate Profile
What you need to have:- Strong commercial and contractual awareness and excellent negotiation skills
- Strong communication, leadership and interpersonal skills
- Demonstrated creative and critical thinking skills
- Ability to work on multiple projects simultaneously
- Knowledge in Microsoft Excel, Google Sheets and PowerPoint etc
- Positive approach to problem solving
What we look for:
- Strong analytical and problem-solving skills
- Hands on programming work in Advance Java, Springs, Spring Boot framework,
- Ability to independently work on complex business requirements
- Ability to communicate clearly and concisely
What will you do:
You will independently work on designing and developing solutions that solve customer’s business problems. You will own the assigned problem statements, evaluate multiple technical approaches and use design-thinking to take independent decisions while implementing the solution. You will also guide junior members of the team and participate in code and design review process.
Who should apply:
You have -
- a graduate degree in BE, BTech, MTech, MCA from a reputed institute
- 5 to 7 years of hands-on experience in programming Core Java 8, Spring Boot, Spring Rest Template, Spring Security, Spring Data, Spring JDBC Template
- Good to Have experience/knowledge on Docker, Oracle, MongoDB, Quartz Scheduler, Shell scripting
- Working experience with Windows, Linux environments
Toppr is looking for an Academic Consultant (AC) who is passionate about changing the way millions of children learn. He/she schedules and conducts structured counseling sessions. Through this session, the AC analyses a student’s need for Toppr and helps him/her buy the subscription. ACs at Toppr are enthusiastic about bringing a change in the field of education. They take independent, well-informed decisions based on their insight into ground reality. So, if you love interacting with people, are extremely student-centric and are committed to spread personalized learning, then we are looking for you.
WHY SHOULD YOU JOIN TOPPR
Weekly incentives: Opportunity to earn incentives on a weekly basis. Participate in regular contests and get a chance to win exciting prizes.
Perks and bonuses: Earn 3x more than your fixed pay. We appreciate your efforts by providing exciting perks and bonuses tailored specifically for you.
Custodian of a bright future: Create the right educational path for students.Help them overcome their obstacles to learning by using Toppr.
As the business grows, you grow: We want Toppr to be built from within. We look at you as someone with the potential to become a future sales leader.
Learn from the best: Learn from leaders whose teams have brought over 25x growth over the last 2 years.
Toppr’s journey, mission, values, future outlook, and footprint across India.
Spend time with our product and sales experts to get up-to-speed on Toppr’s product, marketing, and sales strategies. Attend counseling sessions with your experienced team members to gain first-hand experience of the counseling process.
Carry out at least 3 counseling sessions/day with students and their parents at their homes.
Become an expert at understanding students’ profiles and their problems through structured counseling sessions. Explain to students how Toppr’s personalised learning app addresses their needs.
Bring in 1.5 lakh+ revenue every week. Manage a portfolio of a large number of students. Watch the revenue you bring in make a widespread impact on Toppr’s business.
Coach and mentor your new team members and help them get up-to-speed with Toppr and its counseling process.
MBA/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
2 - 4 years of Business to Consumer (B2C) sales experience is preferable. Freshers can also apply.
Awareness of the subjects taught from classes 5 to 12 across various boards/curriculums globally. Sound knowledge and understanding of the challenges students face in schools/coaching classes.
Integrity: As an AC, we entrust you with our Customer Resource Management (CRM) tool and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
Empathy: Ability to approach any situation with patience and natural empathy.
Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
Communication: Excellent communication skills in English and/or the regional language.
Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
HOW YOU’LL RAMP
In First Week…
By Day 30…
By Day 90…
WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.
Requirements
Laptop
Two wheeler
Android device
Benefits
Unlimited Incentived & Other Allowances
You will act as an intermediary between the funds and their investment managers and serve as the official record keeper
for the funds.
Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and
prepare the Statement of Asset and Liabilities and Profit and Loss Statement
Ensuring fund income and expenses, including management and performance fees, are accrued for and are in accordance
with relevant accounting standards.
Accurate and timely processing of all capital activities including subscriptions, redemptions, transfers, rollups, capital
commitments and calls.
Derive pricing for portfolio investments. Updating status reports.
Cash Management-managing the daily cash flow of trades and monitoring fund cash-flows. Process incoming and outgoing
cash movements related to capital activity
Reporting-preparing bespoke reports to address client requests.
Independently complete cash, portfolio and capital reconciliations and investigate and resolve any discrepancies
Creation and maintenance of investor information including payment models and contacts.
Preparation of Investor and Client reports including Audit confirmations, Trade confirmations etc
Requirements for this role include:
1+ year(s) of accounting experience for financial instruments (equities, fixed income, and derivatives), operation of capital
markets, and life cycle of trades. Knowledge of Capital Market
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3+ years of formal studies of Finance/Accounting principles
1+ year(s) of data entry experience that required a focus on quality including attention to detail, accuracy, and
accountability for your work product.
1+ year(s) of experience using MS-Excel that required you to use Formulas, Tables & Formatting, Conditional Formatting,
Charting, Pivot tables & Pivot Reporting.
1+ year(s) of experience in a service-oriented role where you had to correspond in writing or over the phone with external
customers.
Desired qualities:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the
initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help
implement a more efficient process or procedure, your skills have a place in our business.




