Sales Account Executive

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

• Sales Consultants:
• 
  
• Responsibilities:
• Interact with clients to understand their travel requirements and preferences.
• Present and promote our holiday packages and services effectively.
• Close sales and achieve monthly targets.
• Build and maintain strong client relationships to ensure repeat business.
• Requirements:
• Excellent communication and negotiation skills.
• Proven track record in sales or customer service.
• Passion for travel and knowledge of tourist destinations.
• Ability to work in a fast-paced environment.

Key Responsibilities

1. Experience in Development using Adobe AEM, Android, Cordova, CRX, Java, Html, JavaScript. Also working knowledge of the Mobil app development.

1. Built websites and applications using Adobe Experience Manager
2. Experienced working knowledge of the Experience Server (CRX), including the Content Explorer, Design and build components, templates, dialogs, and workflows using the AEM architecture.

1. Experience in developing applications, templates, and components for the Adobe AEM product.

1. Excellent working knowledge of the Android Mobile app development using java.
2. Excellent working knowledge of the hybrid mobile app development for android and iOS platform (Cordova).

1. Should have knowledge of development of curated content, websites, landing pages and managing digital assets.
2. Desired Profile:

1. 3+ years of AEM / CQ platform experience in developing Components, Templates, Widgets, OSGi framework (Bundles/Services, tag libraries), JCR, Apache Sling, Adobe Cloud Service Integrations, External Integrations (with DB, Web services and other WCMs & DMS), Workflows, Socialization Framework, Packages.

1. Previous experience as a WCM technical lead or as an AEM architect in delivering 2-3 complex Adobe Experience Management (AEM) projects Should have exposure to UI Development and familiar with the full stack development technologies (Java Script, Angular, Node JS)

1. Certification will be plus

About the job

Our goal

We are reinventing the future of MLOps. Censius Observability platform enables businesses to gain greater visibility into how their AI makes decisions to understand it better. We enable explanations of predictions, continuous monitoring of drifts, and assessing fairness in the real world. (TLDR build the best ML monitoring tool)

The culture

We believe in constantly iterating and improving our team culture, just like our product. We have found a good balance between async and sync work default is still Notion docs over meetings, but at the same time, we recognize that as an early-stage startup brainstorming together over calls leads to results faster. If you enjoy taking ownership, moving quickly, and writing docs, you will fit right in.

The role:

Our engineering team is growing and we are looking to bring on board a senior software engineer who can help us transition to the next phase of the company. As we roll out our platform to customers, you will be pivotal in refining our system architecture, ensuring the various tech stacks play well with each other, and smoothening the DevOps process.

On the platform, we use Python (ML-related jobs), Golang (core infrastructure), and NodeJS (user-facing). The platform is 100% cloud-native and we use Envoy as a proxy (eventually will lead to service-mesh architecture).

By joining our team, you will get the exposure to working across a swath of modern technologies while building an enterprise-grade ML platform in the most promising area.

Responsibilities

• Be the bridge between engineering and product teams. Understand long-term product roadmap and architect a system design that will scale with our plans.
• Take ownership of converting product insights into detailed engineering requirements. Break these down into smaller tasks and work with the team to plan and execute sprints.
• Author high-quality, highly-performance, and unit-tested code running on a distributed environment using containers.
• Continually evaluate and improve DevOps processes for a cloud-native codebase.
• Review PRs, mentor others and proactively take initiatives to improve our team's shipping velocity.
• Leverage your industry experience to champion engineering best practices within the organization.

Qualifications

Work Experience

• 3+ years of industry experience (2+ years in a senior engineering role) preferably with some exposure in leading remote development teams in the past.
• Proven track record building large-scale, high-throughput, low-latency production systems with at least 3+ years working with customers, architecting solutions, and delivering end-to-end products.
• Fluency in writing production-grade Go or Python in a microservice architecture with containers/VMs for over 3+ years.
• 3+ years of DevOps experience (Kubernetes, Docker, Helm and public cloud APIs)
• Worked with relational (SQL) as well as non-relational databases (Mongo or Couch) in a production environment.
• (Bonus: worked with big data in data lakes/warehouses).
• (Bonus: built an end-to-end ML pipeline)

Skills

• Strong documentation skills. As a remote team, we heavily rely on elaborate documentation for everything we are working on.
• Ability to motivate, mentor, and lead others (we have a flat team structure, but the team would rely upon you to make important decisions)
• Strong independent contributor as well as a team player.
• Working knowledge of ML and familiarity with concepts of MLOps

Benefits

• Competitive Salary
• Work Remotely
• Health insurance
• Unlimited Time Off
• Support for continual learning (free books and online courses)
• Reimbursement for streaming services (think Netflix)
• Reimbursement for gym or physical activity of your choice
• Flex hours
• Leveling Up Opportunities

You will excel in this role if

• You have a product mindset. You understand, care about, and can relate to our customers.
• You take ownership, collaborate, and follow through to the very end.
• You love solving difficult problems, stand your ground, and get what you want from engineers.
• Resonate with our core values of innovation, curiosity, accountability, trust, fun, and social good.

• Should be able to design and implement new features and functionality in a website.
• Should have a strong understanding of industry trends and content management systems.
• Experience with the responsive and adaptive design is strongly preferred.
• Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
• Helping formulate an effective, responsive design and turning it into a working Wordpress theme and custom plugin.
• Coordinate with clients to discuss website design and function
• Write clean, well-designed code, and should be designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Conducting website performance tests and troubleshooting content issues.
• Monitoring the performance of the live website.

• This job position requires a candidate who has hands-on experience on combination of programming skills [WordPress, PHP, MYSQL, MVC frameworks (Codeigniter)].
• Experience with responsive and adaptive design is strongly preferred.
• In addition, an understanding of the entire web development process, including design, development, and deployment, with some backend knowledge, is preferred.
• Good working knowledge of front-end technologies, such as jQuery, JavaScript, AJAX, HTML 5, CSS3,Experience with JSON/XML Services Integration
• Proficient understanding of version control repository tools, such as Bit Bucket or GitHub.

Problem Formulation: Identifies possible options to address the business problems and must possess good understanding of dimension modelling

Must have worked on at least one end to end project using any Cloud Datawarehouse (Azure Synapses, AWS Redshift, Google Big query)

Good to have an understand of POWER BI and integration with any Cloud services like Azure or GCP

Experience of working with SQL Server, SSIS(Preferred)

Applied Business Acumen: Supports the development of business cases and recommendations. Owns delivery of project activity and tasks assigned by others. Supports process updates and changes. Solves business issues.

Data Transformation/Integration/Optimization:

The ETL developer is responsible for designing and creating the Data warehouse and all related data extraction, transformation and load of data function in the company

The developer should provide the oversight and planning of data models, database structural design and deployment and work closely with the data architect and Business analyst

Duties include working in a cross functional software development teams (Business analyst, Testers, Developers) following agile ceremonies and development practices.

The developer plays a key role in contributing to the design, evaluation, selection, implementation and support of databases solution.

Development and Testing: Develops codes for the required solution by determining the appropriate approach and leveraging business, technical, and data requirements.

Creates test cases to review and validate the proposed solution design. Work on POCs and deploy the software to production servers.

Good to Have (Preferred Skills):

• Minimum 4-8 Years of experience in Data warehouse design and development for large scale application
• Minimum 3 years of experience with star schema, dimensional modelling and extract transform load (ETL) Design and development
• Expertise working with various databases (SQL Server, Oracle)
• Experience developing Packages, Procedures, Views and triggers
• Nice to have Big data technologies
• The individual must have good written and oral communication skills.
• Nice to have SSIS

Education and Experience

• Minimum 4-8 years of software development experience
• Bachelor's and/or Master’s degree in computer science

Please revert back with below details.

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