SaaS sales specialists

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

What will you do at Fynd?

• Run the production environment by monitoring availability and taking a holistic view of system health.
• Improve reliability, quality, and time-to-market of our suite of software solutions
• Be the 1st person to report the incident.
• Debug production issues across services and levels of the stack.
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realise it.
• Building automated tools in Python / Java / GoLang / Ruby etc.
• Help Platform and Engineering teams gain visibility into our infrastructure.
• Lead design of software components and systems, to ensure availability, scalability, latency, and efficiency of our services.
• Participate actively in detecting, remediating and reporting on Production incidents, ensuring the SLAs are met and driving Problem Management for permanent remediation.
• Participate in on-call rotation to ensure coverage for planned/unplanned events.
• Perform other task like load-test & generating system health reports.
• Periodically check for all dashboards readiness.
• Engage with other Engineering organizations to implement processes, identify improvements, and drive consistent results.
• Working with your SRE and Engineering counterparts for driving Game days, training and other response readiness efforts.
• Participate in the 24x7 support coverage as needed Troubleshooting and problem-solving complex issues with thorough root cause analysis on customer and SRE production environments
• Collaborate with Service Engineering organizations to build and automate tooling, implement best practices to observe and manage the services in production and consistently achieve our market leading SLA.
• Improving the scalability and reliability of our systems in production.
• Evaluating, designing and implementing new system architectures.

Some specific Requirements:

• B.E./B.Tech. in Engineering, Computer Science, technical degree, or equivalent work experience
• At least 3 years of managing production infrastructure. Leading / managing a team is a huge plus.
• Experience with cloud platforms like - AWS, GCP.
• Experience developing and operating large scale distributed systems with Kubernetes, Docker and and Serverless (Lambdas)
• Experience in running real-time and low latency high available applications (Kafka, gRPC, RTP)
• Comfortable with Python, Go, or any relevant programming language.
• Experience with monitoring alerting using technologies like Newrelic / zybix /Prometheus / Garafana / cloudwatch / Kafka / PagerDuty etc.
• Experience with one or more orchestration, deployment tools, e.g. CloudFormation / Terraform / Ansible / Packer / Chef.
• Experience with configuration management systems such as Ansible / Chef / Puppet.
• Knowledge of load testing methodologies, tools like Gating, Apache Jmeter.
• Work your way around Unix shell.
• Experience running hybrid clouds and on-prem infrastructures on Red Hat Enterprise Linux / CentOS
• A focus on delivering high-quality code through strong testing practices.

What do we offer?

Growth

Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.

Flex University: We help you upskill by organising in-house courses on important subjects

Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.

Culture

Community and Team building activities

Host weekly, quarterly and annual events/parties.

Wellness

Mediclaim policy for you + parents + spouse + kids

Experienced therapist for better mental health, improve productivity & work-life balance 

We work from the office 5 days a week to promote collaboration and teamwork. Join us to make an impact in an engaging, in-person environment!

Job Description: Business Development Associate - Tele Sales

Industry: EdTech

Sector: Retail and B2B

Position: Process Associate

Responsibilities:

1. Cold Calling & Lead Generation

• Conduct outbound cold calls to potential customers within the education sector, including both retail clients and B2B partnerships.
• Identify and qualify leads through initial discussions, focusing on building a pipeline of prospective clients for EdTech products and services.

1. Product Presentation & Sales Pitching

• Present product offerings in a clear and compelling manner, tailored to meet client needs within the education sector.
• Effectively communicate the value proposition of EdTech solutions, addressing client inquiries and objections.

1. Customer Relationship Management

• Maintain regular follow-up with leads to nurture relationships and close sales.
• Utilize CRM tools to manage and document interactions, sales progress, and follow-up schedules.

1. Target Achievement

• Meet and exceed daily, weekly, and monthly sales targets as set by the sales team.
• Collaborate with the sales and marketing team to adjust strategies and ensure goal alignment.

1. Process & Feedback

• Provide input on improving sales processes and customer outreach based on insights gained from direct client interactions.
• Report customer feedback and market trends to help enhance product offerings and sales strategies.

Requirements:

• Prior experience in telesales, particularly in EdTech or related sectors.
• Strong verbal communication and persuasion skills.
• Self-motivated, target-oriented, and resilient under pressure.
• Familiarity with CRM systems and sales tools.

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• Experience in cold calling and lead generation in B2B and retail contexts.

The Role

This role is anything but conventional- It is an opportunity to define and execute our plans and make an impact on the development of millions of children.

As our tech lead, you will work closely with the founders to crystallize and own the product roadmap and then, to bring the product vision to life through simple, elegant design & code that delights users.

You will be the key architect of the product and will help the engineering team build and maintain the product across mobile and web. 

You will own development and delivery of the code- including analysis, optimization and debugging.

Key Skills

3-6 years of experience with backend and frontend web-based application development

2+ years of experience with React / Redux + HTML/CSS

2+ years of experience with Python

Have some experience with databases (SQL, MongoDB)

Have created meaningful APIs and models that are flexible and scalable

About You

You will thrive in this role at KinderPass if you:

• Have a passion for our mission to re-imagine child health and development
• Have the drive to be part of building something new - to learn, to work hard, to be your best self and to adapt to the constant change and evolution of a start-up.
• Enjoy autonomy and flexibility but can work well in a team
• Count Ownership and Reliability as your key strengths
• Can communicate effectively

Responsibilities:

• Data science model review, run the code refactoring and optimization, containerization, deployment, versioning, and monitoring of its quality.
• Design and implement cloud solutions, build MLOps on the cloud (preferably AWS)
• Work with workflow orchestration tools like Kubeflow, Airflow, Argo, or similar tools
• Data science models testing, validation, and test automation.
• Communicate with a team of data scientists, data engineers, and architects, and document the processes.

Eligibility:

• Rich hands-on experience in writing object-oriented code using python
• Min 3 years of MLOps experience (Including model versioning, model and data lineage, monitoring, model hosting and deployment, scalability, orchestration, continuous learning, and Automated pipelines)
• Understanding of Data Structures, Data Systems, and software architecture
• Experience in using MLOps frameworks like Kubeflow, MLFlow, and Airflow Pipelines for building, deploying, and managing multi-step ML workflows based on Docker containers and Kubernetes.
• Exposure to deep learning approaches and modeling frameworks (PyTorch, Tensorflow, Keras, etc. )

● Pan India internal recruitment.

● Responsible for all interview processes.

● Manage recruitment cycle.

● Conduct all interviews virtual/Face-to-face and coordinate with the sales & operations team.

● Source candidates using a variety of search methods to build a robust candidate pipeline

● Screen candidates by reviewing resumes and job applications, and performing phone screenings.

● Manage onboarding and new hire process.

● Stay abreast of recruiting trends and best practices.

● Manage the overall interview, selection, and closing process to ensure all screening, hiring, and selection are done according to employment laws and regulations

● Coordinating with the Hiring Manager. 

Company Profile:  ( Work Location: Hyderabad)

• 3+ years of RELEVANT EXPERIENCE in ReactJS
• Strong Computer Science fundamentals - data structures and algorithms
• Strong understanding of the the ReactJS Ecosystem (State management, Component-based design, Hooks, Responsive design)
• Good with CSS (converting UI designs to code)
• Writing clean and maintainable code
• Proficient understanding of APIs and wiring them   
• Strong testing, debugging, and problem-solving skills
• Familiar with modern development practices - writing clean code, git versioning, understanding development workflows.

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company