SME - Solution Creation

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions — cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence. This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome — not a checkpoint.

You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test — this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite — Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform — from sprint planning through production
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD)
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence — not just mitigation
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes

Requirements — Must Have

• 5–8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more'.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets and WebSockets is a must have.​
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium — with demonstrated ability to build or significantly scale a framework from the ground up
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code
• Strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI
• Demonstrable track record of reducing defect escape rates or improving automation coverage — with numbers to back it
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context

Requirements — Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP, IVR, VoIP, or WebRTC
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues
• Familiarity with contract testing (Pact) or AI/ML-specific testing — chatbots, voicebots, NLP output validation
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing

This profile is not for

• Someone whose primary mode is reviewing test cases and delegating execution rather than building and owning the automation stack themselves
• Someone who treats QA sign-off as the finish line — this role is accountable for customer experience, not just green test runs
• Someone who waits for complete requirements before starting and escalates ambiguity upward instead of driving clarity

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

Work Mode: Hybrid

Need B.Tech, BE, M.Tech, ME candidates - Mandatory

Must-Have Skills:

● Educational Qualification :- B.Tech, BE, M.Tech, ME in any field.

● Minimum of 3 years of proven experience as a Data Engineer.

● Strong proficiency in Python programming language and SQL.

● Experience in DataBricks and setting up and managing data pipelines, data warehouses/lakes.

● Good comprehension and critical thinking skills.

● Kindly note Salary bracket will vary according to the exp. of the candidate - 

- Experience from 4 yrs to 6 yrs - Salary upto 22 LPA

- Experience from 5 yrs to 8 yrs - Salary upto 30 LPA

- Experience more than 8 yrs - Salary upto 40 LPA

Full Stack Engineer ( React Native)

Experience: 1- 5 Years

Work Location: Hyderabad

Skillset: React Native, Node JS, React, MongoDB & AWS

If you have it in you to build dynamic web architecture, APIs and databases in a stimulating, fast-paced environment, then please give us a shout out. You will be a part of an extremely passionate team at Goldstone that is researching and creating smart solutions based on next-gen cognitive technologies.

You will get a chance to work on exciting projects at our state-of-the-art office, grow along with the company and be fruitfully rewarded for your efforts!

Requirements:

• Minimum 1 years of experience in React Native.

• Integration of Rest APIs in react native.

• Firm grasp of the JavaScript and Typescript language and its nuances, including ES6+ syntax

• Knowledge of functional and object-oriented programming

• Ability to write well-documented, clean JavaScript code

• Rock solid at working with third-party dependencies and debugging dependency conflicts

• Familiarity with native build tools, like XCode, Gradle, Android studio and IntelliJ

• Proficient understanding of releasing and monitoring apps on IOS App store, Play store.

• Should be able to communicate to backend developers on API building and modifications needed.

• Testing and releasing builds Experience in application testing software’s Appium is preferable.

• Understanding of REST APIs, the document request model, and offline storage

• Experience with automated testing suites, like Jest or Mocha

• Experience with handling production mobile apps.

• Experience with performance testing and optimization.

Responsibilities:

You’ll

• We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms.

• You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure.

• Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Transition existing React web apps to React Native.

• Developing, testing and implementing new software programs
• Clearly and regularly communicating with management and technical support colleagues
• Testing, maintaining and recommending software improvements to ensure strong optimization
• Identifying ideas to improve system performance and impact availability
• Developing of technical specifications and plans
• Making good technical decisions that provide solutions to business challenges
• Possessing strong problem solving and decision-making skills while using good judgment
• Multi-tasking and changing from one task to another without loss of efficiency or composure

Desired Candidate Profile

• BTech from any technical stream (CS/IT preferable)
• Score of greater than 75% in BTech, 12th and 10th
• 0-2 yrs of experience
• Knowledge of frameworks and HTML, CSS, and JS would be handy
• Knowledge of Technology- PHP/Java/C/C++/My SQL/Python
• Prior experience in handling big or individual projects would be a plus    

Fancall is an app company that allows YouTubers to connect with their fans on a one to one basis. Fancall is a startup company based in Ahmedabad, Gujarat. We are looking for team members who are passionate about the industry and are ready to learn, share their expertise and think outside the box when needed. We at fancall are trying to do what no one else has done before, everyday. Our mission is to change how we communicate with influencers forever.

We are looking for a Swift Developer to join our team! As a Swift Developer you will be responsible for the development and maintenance of applications aimed towards iOS and OS X. You will oversee development of applications and their integration with back-end services.

Swift Developer duties and responsibilities:

Plan, design, and implement applications for iOS and OS X

Monitor the performance, quality, and responsiveness of the company's applications

Work with the rest of the team to define, design, and develop new features

Identify process bottlenecks

Find and fix bugs in a timely manner

Suggest an improvement for the current processes

Swift Developer requirements and qualifications

Proficiency in Swift

3+ years of experience as a Swift Developer

Experience with embedded databases

Knowledge of APIs to connect to back-end services

Understanding of UI design and a user-oriented focus

Understanding of Apple’s design principles and interface guidelines

Critical thinker and problem-solving skills

Team player

Good time-management skills

Great interpersonal and communication skills

Job Type: Full-time

Salary: ₹360,000.00 - ₹600,000.00 per year