SEO Specialist

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Requirements:

Java developer responsibilities include designing, developing, Testing and delivering high-volume, low-latency applications for mission-critical systems.

1. Proven hands-on Software Development experience

2. Proven working experience in Java development

3. Hands on experience in developing applications using Java EE platforms

4. Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)

5. Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)

6. Experience in the Spring Framework

About Streamlyn

Streamlyn is the regional ad tech leader in increasing engagement and monetization for Publishers through ad products. Our suite of ad tech engagement products empowers Publishers to grow their business and monetize their content sophisticatedly. Streamlyn reaches over 60 million consumers monthly across Asia's vast network of premium publishing partners.

Job Overview

Serving billions of impressions per month on various websites with different audiences, our products perform as better advertisements for our publishers. Our publishers expect stable, high-quality products that they can build their businesses around. 

You will get the opportunity to work on a variety of our systems and have ownership of features from conception through delivery. Our tech stack includes Apache Kafka, Java/Go microservices, Cassandra, Couchbase, ElasticSearch, Analytics Data warehouses, Trino, S3 Data Lake.

Roles and Responsibilities:

• Be involved and participate in the overall application lifecycle
• Primary focus on coding and debugging
• Develop functional and sustainable solutions with clean codes
• Troubleshoot and debug applications
• Write cross-web-browser pure javascript solution
• Keep solutions in check regularly so as to ensure the smooth functioning of code
• Keeping the solution updated as per the cross-web browser standards
• Conduct tests and optimize performance
• Define and communicate technical and design requirements
• Provide help and support to other team members
• Build high-quality reusable code that can be used in the future

Qualifications:

• 2 to 3 years experience in Java, JavaScript, API, Spring Boot
• Knowledge of AWS, Ubuntu, Linux Shell Scripting, HTML, and CSS is a plus
• Knowledge of Data Structures and Algorithms is a plus
• Critical thinking and problem-solving skills
• Team player
• Good organizational and time-management skills

Cultural Competencies

• Out of box thinking, willingness to learn from failures, and bringing innovation to the center stage.
• Creative confidence
• Collaborative mindset and excellent teamwork skills
• Skilled at receiving feedback, as well as providing it
• Entrepreneurial & adaptable; excellent learning skills
• Transparent & communicative, patient
• Curious, research-minded, data-informed

• 1-9 years of overall working experience in the software environment.
• Minimum 3 years of experience in Agile Software Development.
• NET technologies - .NET 5, .NET Core, C#, Web API, Angular, Typescript, Azure and MS SQL.
• Coding and designing skills.
• Knowledge of database, SQL Queries, procedures & functions is must.
• Good knowledge of cloud concepts and CI/CD.
• Ability to assimilate technical and functional solutions.
• Ability to do code review and deliver quality.
• Knowledge of unit testing with mock.
• Cloud experience.
• Experience using TFS/GIT source control.
• Containerization (Docker) plus orchestration (Kubernetes or OpenShift) are good to have.
• Good written and spoken English.
• Excellent service & industry leading solutions development.

JOB DESCRIPTION

About Company:-
It's digital consultancy that partners with the world’s leading brands to design and deliver compelling digital products and services for their customers & digital engagement provider for more than 200 of the world’s leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists – spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

Required Skills:-

-Should have 2+ years of hands on development experience with a degree in computer science, related to information technology, ideally with the focus on banking and wealth management.

-Should have spent most of the career in development

- Hands-on experience in Backbase

- Hands-on experience in Java

- Proficiency in understanding the application architecture

- Able to customize based on the demand and working to coding standards to ensure a robust and mature, development of the functionality within the platform.

-Independently design Responsive design

-Backbase CXP (customer experience portal), CXP Web Library (built-in JS)

-RESTful web services

-HTML5, JS frameworks like JQuery, Angular JS, Bootstrap JS

 -CSS (cascading style-sheets)

-Experience working with Servlets, Filters, Listeners and data sources

-Security, User Access ControlGood to have

• Maven
• Any Source code repository like SVN, Git, etc
• Resolving cross browser compatibility issues
• Resolving page load / performance issues
• Experience working with templates (JSP, Google Closure Tools for RIA, Mustache), Backbase widgets, Caches

Location :- Ahmedabad

Preffered companies:-

Variyas Global Solutions Inc
Capgemini
TCS 
Accenture
IBM
BlueRose Technologies Pvt. Ltd
Xebia 
Sellcraft Global Solutions

Job Responsibilities:

1. Collaborate with other senior engineers, and management, to achieve optimal application architecture and design
2. Develop efficient, secure applications, peer-review code, and document solutions within an agile-blended software environment
3. Communicate proactively with team members, infrastructure, security, and quality assurance to continuously improve processes and engineering excellence
4. Guide and train other developers in backend technology
5. Ability to work independently and as a member of a team spread over different time zones

Skills:

1. Understanding of object oriented programming skills and data structures
2. At least 6 years of hands-on development in Java, Springboot & Hibernate
3. Should have experience in Java Multithreading, microservices
4. Experience with developing web applications
5. Expertise with in Core Java (Collections, Exception handling)
6. Experience with J2ee( Servlets, JSPs)
7. Experience with all well known database technology and object-relational mapping, experience with databases (Mysql, Mssql)
8. Knowledge and development background in web-services/REST, AJAX, JSON, and XML
9. Experience with Windows and Linux based environments
10. Experience with Maven and GIT tools
11. Understanding of UI technologies (HTML, CSS, Javascript libraries) would be a plus
12. Good to have – AWS experience and Fintech domain experience
13. Awareness of Jenkins will be a value add

Who Are We?

Mobikon is a leading AI-driven Consumer Engagement and Predictive Analytics SaaS platform to Engage Customers, Gain Insights, Predict Behaviors, and Increase Sales for the F&B industry. It’s cloud-based platform is designed to simplify and streamline the CRM functions of running a successful restaurant by providing true closed loop, customer lifecycle marketing, off-line to online targeting and business intelligence.

Mobikon started as a small team of 6 people and has since grown to a team of 150 people in 7 offices in Asia, Australia and America. Today, over 700 brands in 5 countries use Mobikon's solutions to improve interaction with customers and boost revenues. Its proprietary platform has engaged over 12.3 million consumers in 9 countries and has powered more than 5 million in-store reviews.

Who Are You?

Highly motivated solution-oriented individual with outstanding attention to detail, and primary role is to interface with Product Management, Software Development, Product Support and CEO Staff. Enjoy working in a fast-paced and constantly changing startup environment. As part of a team, you'll have to constantly innovate to reduce manual testing, increase test coverage and improve QA processes, all the while delivering on high-quality releases.Great communicator who values being part of a close-knit team and a collaborative atmosphere.

You Will Own:

• Understand product workflows and identifying use cases.
• Maintain a document repository of new feature sets in the product.
• Creating effective test plans, test cases and execute them.
• Minimize manual testing by identifying high ROI test cases and help in automating them.
• Make recommendations to improve product reliability, code coverage, performance, and quality assurance best practices/processes.
• Track multiple projects/tasks simultaneously.
• Develop formal QA processes and integrate them into our current Agile SDLC process
• Collaborate with the development team to ensure overall quality of our online platform
• Collaborate with Technical support to prioritize and resolve bugs, manage feature requests and reduce tech support by process efficiency and training
• Defect tracking and management, Test Management and STLC activities.
• Manage a team of manual and automation engineers

You Have:

• Engineering degree in computer science or equivalent.
• Minimum of 5 yrs of experience in Quality Assurance.
• Should have 1 yr of experience in Automation.
• Minimum 2-3 yrs of solid experience in team management and business deliverables is a must for this position.
• Must have a product-based experience.
• Strong SQL/database knowledge.
• Excellent analytical problem-solving skills and breakthrough attitude
• Proven track record of working with product management, and developers in an agile environment.
• Experience using programming languages (for e.g. Selenium, Perl Python, Java, Ruby) to automate manual test cases and tasks.
• Very high ethical standards.
• Must be articulate, organized, detail-oriented, and the ability to multi-task.
• Must have exposure to startup industries.