SEO Executive

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and Corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Project Manager

Experience Level: 2+ years

Location: Bangalore, Onsite

Roles & Responsibilities:

● Coordinate with the client and the development team making sure the smooth flow of (WordPress, MEAN / MERNSTACK) projects.

● Being the One Point POC for clients & handling their issues.

● Delegating the projects to the Team.

● Should have exposure to handling Website clients.

● Following up to ensure projects run smoothly within the given timeline.

● We are looking for someone who has handled projects from scratch.

● Handled a team of about 15 (developers, UI/UX, content writer).

● Should have experience of client interaction daily.

● Set project milestones and monitor progress to ensure timely delivery.

● Handle and resolve technical queries from clients regarding project aspects.

● Ensure client satisfaction through effective resolution of issues and proactive communication.

● Cater predominantly to the domestic market, understanding specific needs and requirements.

● Document the scope of work clearly and comprehensively to guide the development process.

● Ensure all documentation is up-to-date and accessible to relevant stakeholders

Job Title: Technical Sales Engineer

Location: Senapati Bapat Road, Pune

Job Type: Full-Time

Job Summary:

We are seeking a highly motivated Technical Sales Engineer to join our team. This role combines technical expertise with sales skills to provide solutions to customers and drive business growth. The ideal candidate will be responsible for understanding customer needs, presenting technical solutions, and building strong relationships to ensure customer satisfaction.

Key Responsibilities:

• Develop a deep understanding of the company’s products and services.

• Identify customer requirements and recommend appropriate technical solutions.

• Prepare and deliver technical presentations, proposals, and product demonstrations.

• Collaborate with the sales team to develop strategies for business development.

• Work closely with the engineering and product teams to provide customer feedback for product improvement.

• Assist customers with product selection, integration, and troubleshooting.

• Negotiate contracts, pricing, and terms to close deals successfully.

• Maintain relationships with existing clients and seek opportunities for upselling and cross-selling.

• Stay updated on industry trends, market developments, and competitors' products.

• Represent the company at trade shows, conferences, and networking events.

Qualifications & Skills:

• Bachelor's degree in engineering is preferred.

• Proven experience in technical sales, sales engineering, or a similar role.

• Strong understanding of technical concepts related to manufacturing products

• Excellent communication, presentation, and negotiation skills.

• Ability to build and maintain customer relationships.

• Self-motivated, goal-oriented, and able to work independently.

• Willingness to travel to meet clients and attend industry events.

Preferred Qualifications:

• Experience in the Manufacturing industry

• Previous experience working with B2B sales

• Job Title - Sr UX / UI Web Designer
• Location - Sector 5, Salt Lake
• Shift Timing - 2:15 PM to 11:30 PM
• Week Off- Every Sunday and Alternate Saturday
• Half Day - Saturday

Job Overview:

Gathering user requirements, designing graphic elements, and building navigation components. To be successful in this role, you should have experience with graphics design software and wireframe tools. If you have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet up! Ultimately, you’ll create both functional and appealing features that address our clients’ needs and which in turn help us grow our customer base.

Technical Skills Preferred:

• Coding - HTML, CSS, JavaScript, jQuery, Dreamweaver
• Design and graphics - InDesign, Illustrator, Photoshop, Flash
• Content management system (CMS) - WordPress, Adobe Business Catalyst, Drupal, Joomla, Extron, Zopf.(good to have)

Job Responsibilities:

• Illustrate design ideas, PDFs, PPTs, Other documents using storyboards, process flows and competition trends.
• Gather and evaluate requirements in collaboration with our WEB & MARKETING Manager & of course Directors.
• Design graphic user interface elements of all kinds.
• Build page navigation buttons and search fields.
• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
• Create original graphic designs (e.g., images, sketches, and tables)
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g., responsiveness)
• Conduct layout adjustments based on user feedback.
• Adhere to UK Technology competition examples as standards on fonts, colors and image.

Job Requirements:

• Portfolio of design projects we can lay visuals on
• Proven work experience as a UI/UX Designer or a similar web/graphics design role for minimum 12- months.
• Knowledge of wireframe tools (e.g., Wireframe.cc and InVision)
• Up-to-date knowledge of relevant graphics design software like Adobe Illustrator and Photoshop
• Team spirit: strong communication & creative skills to collaborate with various stakeholders.
• BSc in Design, Computer Science, or relevant field though not a must.
• Minimum 36-months of verifiable experience, with the right mindset is a must.

Interested candidates are requested to apply online

Thanks!

Team HR

Salescom Services

7+ years of experience with Design, development & architecture.

• Experience in software development with minimum 3 plus years of architecture experience.
• Experience in Core JAVA 8
• Experience in Java J2EE, Microservices
• Experience in Java - Spring, Java - SpringBoot, GCP , Hibernate,JDBC
• Experience in Multi-threading, Performance and Scaling is a plus
• Have used the RDBMS and NoSQL databases like MySQL/Oracle, MongoDB, Cassandra, Neo4J Risk for production ready software’s
• Cloud Native application design experience is a plus
• CICD – Release Pipeline experience
• Experience in application of principles of Architecture Design
• Experience building large scale, high performance distributed systems
• Strong understanding of modern development techniques and processes such as Dev Ops /Cloud
• Promoter of Agile/Scrum, TDD and CI/CD best practices
• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
• Interacts with Delivery managers and/or users to define system requirements and/or necessary modifications.
• Participates in software design meetings and analyzes user needs to determine technical requirements.
• Write technical specifications based on conceptual design and stated business requirements.
• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
• Completes documentation and procedures for installation and maintenance.
• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

We are a Quantitative Trading firm building proprietary trading products and infrastructure for crypto markets (both DeFi and CeFi). We are focusing heavily on building up our DeFi capabilities and are looking for a hungry DeFi native engineer to help us conceptualize and build our DeFi strategies and infrastructure.

We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.

We build products for both internal and external use to uncover alpha opportunities in different areas of crypto markets, including trading both on centralized and decentralized exchanges (DeFi) and building systems to streamline order execution, gather and digest complex timeseries data streams.

We are looking for a DeFi Software Engineer who has a deep understanding of blockchain and is curious about algorithmic trading. You should be excited about making sense of large quantities of data, and decision modelling on time series, real-time data.

Responsibilities

• Designing, building and testing smart contracts and related infrastructure
• Researching new DeFi protocols and its connectors and building on them
• Building real-time monitoring tools and working with our team on latency-sensitive operations
• Ethereum Node Infrastructure setup and maintenance
• Work with the team on devising new trading strategies and uncovering opportunities

Qualifications

• Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) - Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs) and testing.
• Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
• Must be comfortable working with either hardhat or truffle.
• Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
• You look forward to working with an interdisciplinary team that longs to find solutions together.
• Knowledge of trading isn't required but interest in the field is paramount. If you are a self-taught wiz who has tried its hands at DeFi trading and AMM, even better!

The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of an engineer, or otherwise - is always heard and discussed.

Benefits

• Competitive salary and performance-based bonuses
• A young startup work environment, where your initiatives and ideas count and are rewarded
• A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
• The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.

The role location is preferably Hyderabad with to be able to brainstorm in person with the R&D team, but remote in India is also possible.
Please share github profiles and details of previous projects worked on (both commercial and personal).