SAP PS Functional Consultant

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Roles and Responsiblities

•           Experience-0-6 years. (Brewery, Microbrewery, Distillery, Winery, Restobars).

•           Road Runner handling the PAN India operations. Willing to travel extensively.

•           Must Have Technical knowledge in Process & Packaging Equipments (Canning, Bottling, and Kegging & Draught Equipment’s).

•           Drives business by identifying and selling prospects and maintaining relationships with clients.

•           Expands business opportunities by identifying prospects and evaluating their position in the industry and researching and analyzing sales options.

•           Sells products and services by establishing contact and developing relationships with prospects and recommending solutions.

•           Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; and recommending profit and service improvements.

•           Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

•           Prepares reports and presentations by collecting, analyzing, and summarizing information.

•           Maintains Quality service by establishing and enforcing organization standards

•           Project planning experience (scope, schedule, cost, quality).

•           Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and other content, establishing personal networks, benchmarking best practices, and participating in professional and industry organizations.

•           Must be Target Oriented.

•           Responsible for end to end sales process with clients, throughout the project development stage, proposal stage, the final selection process, the closing, and delivery of the project.

•           Follow up to get the payment in time from the customers.

•           Strong written and verbal communication skills.(English & Hindi)

Role Purpose: Contributing to develop and optimizing industrial processes and improvement in current

processes to enhance performance and productivity of fabrication by using technical skills, best practices in

manufacturing etc.

SKILLS:

1. Analyzing and interpreting skills for data and situations

2. Creative thinking and problem-solving skills

3. Communications skills

KNOWLEDGE:

● 1. Should have proven work experience in process engineering considering in same

domain.

● 2. Should have excellent technical skills in to understand drawings and application.

● 3. Should have experience in welding process validation and implementation

● 4. Should familiar with health and safety regulations

● 5. Should have good analytical and interpersonal skill

● 6. Should have knowledge of Lean, Welding and other problem solving tools & technique

DETAILED JOB DESCRIPTION: (HIGHLIGHT CRITICAL ACTIVITIES)

1. Establish critical processes parameters and prepare reports for performance.

2. Manage and validate all process and establish corrective actions for any

non-conformance. 3. Analyze data and monitor implementation of all process and quality of

that process.

4. Monitor projects, identify risks and issues and prepare documents for same.

5. Develop welder competency and improve fabrication culture toward excellence.

6. Perform risk assessments on new developments.

7. Evaluate current processes or operating procedure and suggest recommendations if any. 8.

Analyze and troubleshoot process problems to make continuous and permanent improvements

9. Initiate improvement projects and completed on time and within budget.

Key Responsibilities 

Develop and deploy scalable AI-powered applications using the Python stack. 

Leverage cutting-edge AI/ML technologies such as LangChain, LangGraph, AutoGen, Phidata, CrewAI Hugging Face, OpenAI APIs, PyTorch, TensorFlow, and other advanced frameworks to build innovative AI applications. Write clean, efficient, and well-documented code adhering to best practices. 

Build and manage robust APIs for integrating AI solutions into applications. 

Research and experiment with emerging technologies to discover new AI-driven use cases. 

Deploy and manage AI solutions in cloud environments (AWS, Azure, GCP), ensuring security, scalability, and performance. 

Collaborate with product managers, engineers, and UX/UI designers to define AI application requirements and align them with business objectives. 

Apply MLOps principles to streamline AI model deployment, monitoring, and optimization. 

Solve complex problems using foundational knowledge of generative AI, machine learning, and data processing techniques. 

Contribute to continuous improvement of development processes and practices. 

Resolve production issues by conducting effective troubleshooting and root cause analysis (RCA) within SLAs. Work with operations teams to support product deployment and issue resolution. 

Requirements 

Educational Background 

Bachelor’s or Master’s degree in Computer Science or related fields with a strong academic track record. Experience 

Technical Skills: 

3+ years of hands-on experience in building and deploying AI applications on Python stack. Strong knowledge of Python and related frameworks. 

Good knowledge of few of the AI/ML frameworks and agentic frameworks and platforms like LangChain, LangGraph, AutoGen, Hugging Face, CrewAI, OpenAI APIs, PyTorch, and TensorFlow etc. 

Experience with AI/ML workflows, including data preparation, model deployment, and optimization. Proficiency in building and consuming RESTful APIs for connecting AI models with web applications. Knowledge of MLOps tools and practices, including model lifecycle management, CI/CD for AI, and model monitoring.

Familiarity with cloud platforms like AWS, Azure, or Google Cloud, including containerization (Docker) and orchestration (Kubernetes). 

Experience with CI/CD pipelines, version control (Git), and automation frameworks. Strong understanding of algorithms, AI/ML fundamentals, and data preprocessing techniques. 

Soft Skills: 

Passion for exploring, experimenting and implementing emerging AI technologies. Self-starter who can independently and collaboratively in a fast-paced environment. Excellent problem-solving and analytical abilities to tackle complex challenges. 

Effective communication skills to explain AI concepts and strategies to stakeholders. 

Job description

Company Description

Honeycomb Creative Support is an integrated marketing communication agency, with

nearly 14 years of experience marketing in diverse sectors such as lifestyles, IT,

pharmaceuticals, healthcare, education, manufacturing, and automotive. The firm

provides creative design and marketing services to local and international clients

using creative vision, information analysis, strategic thinking, and execution to sell

ideas and unique products to the target audience. Honeycomb provides services such

as Web Design & Development, Graphic Design, Corporate and Product Video

Production, Digital Marketing, Branding, Fine-Art Printing and On-site Creative

Studio at Client Location.

Role Description

If you are looking for an exciting opportunity to work with an established marketing

communications agency, you have come to the right place. We are looking for a full-

time On-Site Back End developer Laravel | Exp: 2 to 3 Years | 3 - 5 LPA, based in

Greater Bengaluru Area. As a Back End Engineer at Honeycomb Creative Support,

you will be a part of our development team, responsible for building server

applications and APIs.

Qualifications

• PHP and PHP Frameworks

• Laravel and CodeIgniter must

• Good Knowledge in any MVC Frameworks.

• Basic knowledge of AWS

• MySQL

• Basic knowledge in Node.js

• Experience with building RESTful APIs and API development

• Knowledge of GIT-based source control

• Understanding of how to test and debug web applications

• Understanding of modern PHP development practices, design patterns, and SOLID principles

• Bachelor's or Master's degree in Computer Science or equivalent

• Good problem-solving skills and attention to detail.

What you need to have:

OS Ninja (iOS Developer)

Hello there! You’ve got 99 problems but a buggy code ain’t one? Do you have 2-5 years experience in building kickass iOS applications?

WE ARE LOOKING FOR YOU!

What will be your roles and responsibilities:

• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.
• Contribute to the design, architecture, and development of apps that are elegant, efficient, secure, highly available, and maintainable.
• Ability to work in areas outside of your usual comfort zone and get things done quickly.

What we need

• You are proficient with Objective-C or Swift 5.0, SwiftUI, MVP, AutoLayout, UIKit, and Cocoa Touch.
• You have experience with iOS frameworks such as Core Data, Core Animation, Core Graphics, and Core Text, etc.
• You have proven hands-on experience working with table views, scroll views, delegates, notifications, NSOperations, GCD, and mainly Core Animations.
• You have good knowledge of TestFlight and XCode.
• You have an understanding of Apple’s design principles and interface guidelines.
• You have experience with performance and memory tuning with tools such as Instruments and Shark, depending on project needs.
• Knowledge of iOS networking, various design patterns, and Multithreading.
• You care about code quality and you know how to deliver high-quality code.
• You have a good understanding of code versioning tools such as Git.
• You have experience in writing functional tests experience in the usage of instruments to detect memory leaks and for performance optimization and you have familiarity with continuous integration.
• You have experience in shipping one or more iOS apps, ideally currently available on the App Store.