Relationship Manager - Retail Sales

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

• Candidate should complete their PG in relevant discipline
• candidate should have good communication skills
• commitment towards work

Client: Born Group

Contratual (Codersbrain Payroll)

Hybrid

Location: Bangalore

Title: Cloud and Automation Engineer

• Budget: 6 L - 3 yrs

• Budget: 10 L - 5 yrs

JD:Position Responsibilities:

• Estimate user stories/features (story point estimation) and tasks in hours with the required level of

accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog grooming meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Raise any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Master/Technical Architect/PO

• Creates and maintains the product test strategy, documents it.
• Creates formal test plans and test reports and ensures they have the correct approvals.
• Coaches and mentors test team members the importance of testing.
• Responsible for test planning
• Organizes and facilitates Test Readiness Review
• Works with the product management team to create the approved user guide ready for the release.
• Provides test coverage reports/automates test cases percentage.
• Ensures high quality deliverable is passed on to UAT phase for stakeholders testing.
• Provides test evaluation summary report (test metrics) for the release.
• Estimates user stories/features (story point estimation) from their point of view and tasks in hours

with the required level of accuracy and commit them as part of Sprint Planning.

• Contributes to the backlog refinement meetings by promptly asking relevant questions to ensure

requirements achieve the right level of DOR.

• Works with the Product Owner to confirm that the acceptance tests reflect the desired functionality.
• Raises any impediments/risks (technical/operational/personal) they come across and approaches

Scrum Masters/Technical Architect/PO accordingly to arrive at a decision.

• Collaborate with other team members on various aspects of development/integration testing etc. to

get the feature working on is delivered with quality and on time.

• Tests features developed by developers throughout sprints to ensure working software with high

quality as per acceptance criteria defined is released as per committed team sprint objectives.

• Have a good understanding of the product features and customer expectations. They ensure all

aspects of the functionality is tested before the product is tested in UAT

• Plan how the features will be tested and should manage the test environments and be ready with the

test data.

• Understands requirements, they create automated test cases thereby ensuring regression testing is

performed on a daily basis. Checks in code into the shared source code repository regularly without

build errors.

• Ensure the defects are reported accurately in Azure DevOps with the relevant details of

severity/description etc and work with the developers to ensure the defects are verified and closed

before the release.

• Update the status and the remaining efforts for their tasks on a daily basis
• Ensures change requests are treated correctly and tracked in the system, impact analysis done and

risks/timelines are appropriately communicated.

Performance testing Roles and responsibilities

• Design, Implement, and Support performance testing systems and strategies
• Designing workload models
• Executing performance tests
• Using consistent metrics for monitoring
• Identifying bottlenecks, and where they occur
• Interpret results and graphs.

• Understand describe the relationship between queues and sub-systems
• Identify suggestions for performance tuning
• Preparing the test report

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Technical Bachelor's degree or Master degree
• Azure Cloud fundamentals.
• Programming languages: Java
• Development methodologies: Agile(BDD with Junit and Code repositories in Git – with feature

branch based development CI/CD)

• Architectural Paradigms: Microservices
• Multi-deployment model support: Container based approach with Docker
• Relevant work experience into ETL\BI testing.
• Write ANSI SQLs to compare data
• Knowledge on SQLServer Database Analysis service
• Knowledge on Azure Data lake
• Data comparison, Data Verification and Validation using Excel
• Relevant work experience into manual testing.
• Technical background and an understanding of the Aviation industry
• Should have worked with test management tools - like ALM(application lifecycle management) or

other equivalent test management tools

• Good documenting/scripting knowledge
• Excellent verbal and written communication skills
• Good understanding of SDLC and STLC
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Must be flexible, independent , self-motivated , Punctual, Regular and consistent attendance
• Automation Testing tools like Selenium (or) QTP (Quick Test Professional) and experience on HP

ALM or Devops, , ETL Testing, SQL

• Experience in Load Testing, Stress Testing, Stability testing ,Reliability testing
• Hands on Performance testing tools like HP Performance Tester (LoadRunner), WebLOAD
• Worked minimum 5 years in test automation

Preferred Qualifications (Desired Skills/Experience):

• BE/B.Tech/M.E/M.Tech/M.Sc/MCA degree in IT/CSE/ECE with 6 to 8 years of relevant IT Software

Testing experience

• This Position would require person to work in Flight Domain, below experience would be preferred
• Past experience related to Aeronautical data / Aerospace / Aviation domain.
• Past experience related to Aircraft Performance computation/optimization, Tail Specific

Performance computations using big data analytics, ML and modeling.

• Past experience related to EFB applications, Flight planning, Data link, Flight Management Computer

and Airline Operations.

• Good understanding of weather, air traffic constraints, ACARS, NOTAM’s, Routes, Flight profile,

Flight Progress and demonstrated ability lead technology project and team management in one or

more technology areas.

• Knowledge of aviation industry is preferred.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 5 or

more years' related work experience or an equivalent combination of education and experience (e.g.

Master+ 4 years' related work experience.

Relocation:

This position does offer relocation within INDIA.

We are looking for a PHP Developer who thinks of himself as a problem solver. He/ she can efficiently and quickly write code in a timely and scalable way. This candidate will be able to test the code and adjust it where necessary. They should also be experienced in contributing to the whole software design lifecycle.

Qualifications and Skills :

- Proper understanding of MVC design patterns, OOPS concepts, and Frontend technologies, such as JavaScript, HTML5, and CSS3.

- Hands-on experience with frameworks - Code ignitor / Laravel.

- Familiarity with MySQL databases and their declarative query languages.

- Understanding fundamental design principles behind a scalable application.

- Strong knowledge of the common PHP or web server exploits and their solutions.

- JavaScript Frameworks - jQuery/Angular

- Knowledge of version control systems like GIT (mandatory).

- Must be self-driven and highly organized.

- Design, code, test, debug, and document software according to the functional requirements.

- Develop, maintain, and support programs/tools for internal and external clients.

- Analyze, diagnose, and resolve errors related to their applications.

- Define project planning and execution and on-time delivery.

- Familiarity with Agile project Methodologies.

Responsibilities :

- Understand requirements and develop solutions.

- Write clean, well-designed code.

- Produce detailed specifications.

- Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

- Contribute to all phases of the development lifecycle.

- Follow industry best practices and work with teams to develop solutions.

- Work with business analysts to produce reliable estimates and ensure the client's requirements and understood and documented.

- Deliver multiple projects using a team of developers.

- Develop and deploy new features to facilitate related procedures and tools if necessary.

Benefits :

- Get a chance to contribute and get recognition from Day 1.

- Exposure to innovative Technologies.

- An opportunity to learn new things every day.

- Onsite opportunities.

- Competitive Salary and Benefits.

- Health Insurance.

- Friendly, Supportive, Professional, and achievement-oriented management team.

1. Know customer needs through research and market data. Develop product lines and appraise new ideas for market viability. Assess competition by comparing products. Create product marketing communications objectives. Work with the sales director to create product sales strategies.

About Mobiquity 

Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B  and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With  over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we  create compelling digital experiences to help our clients create the best human-centric products. Our key  competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50  million users interact with our solutions. 

Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature  and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your  comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value  people that judge their success by the success of the team and the happiness of customers. 

We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. What you’ll be doing 

• Work across multiple projects (sometimes also at customer side)
• Be a good team player
• Involve fully in hands-on development: using Java as the main programming language, plus Spring, Hibernate and other open source technologies
• Coach less experienced team members
• Know the importance of code quality and can apply properly the methodologies, such as TDD, Agile..

What it takes to excel in this role 

• Java 11, JUnit, Spring, Hibernate, JDBC, Restful Services (Jersey or Spring MVC), ActiveMQ• Experience with at least one or two databases, such as MySql, PostgreSQL or Oracle• Experience with Microservices
• Test frameworks for TDD
• Fluent in English

Bonus 

• Experience with integration frameworks such as Apache Camel or Mule
• Test frameworks for BDD
• Docker and Kubernetes
• Experience with Software Security
• NoSql Databases, such as Redis or Cassandra
• Experience with AWS

And if you have a passion for technology, then we’re looking for you!

We are seeking a passionate DevOps Engineer to help create the next big thing in data analysis and search solutions.

You will join our Cloud infrastructure team supporting our developers . As a DevOps Engineer, you’ll be automating our environment setup and developing infrastructure as code to create a scalable, observable, fault-tolerant and secure environment. You’ll incorporate open source tools, automation, and Cloud Native solutions and will empower our developers with this knowledge. 

We will pair you up with world-class talent in cloud and software engineering and provide a position and environment for continuous learning.

The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required, administrative work, and general clerical support.

• Greeting receiving visitors at Front Desk.
• Maintaining a record of visitors.
• Handling client/visitors, complaints/feedbacks and other related problems and communicate to next level.
• Announce directing them to the concerned department or person.
• Answering, screening forwarding all phone calls enquiries.
• Provide basic accurate information via phone calls.
• Receiving, sorting, distribution dispatch of daily mails or deliveries.
• Ensure tidy presentable front desk area.

• Graduate with minimum 2 years experience in the front desk, or related professional area.
• Mature, Self-driven and capable of handling tasks independently.
• Excellent communication skills. Should be proficient in both written spoken English.
• Should be a team player.