Relationship Manager - Retail Sales

About Us:

MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.

Key Responsibilities:

• Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
• Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
• Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
• Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
• AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
• Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
• Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
• Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.

Qualifications:

• Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
• AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
• Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
• Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
• Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
• Project Management Tools: Experience with Jira or similar agile project management tools.
• Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
• Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.

Why Join Us?

• Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
• Work with a cross-functional, high-impact team on cutting-edge AI solutions.
• Career growth and leadership opportunities in Conversational AI domain.
• Competitive compensation, remote-first work culture, and collaborative environment.

• Work closely with our high-value customers (large Ed-Youtubers and offline Educators) and multiple teams inside Classplus to bring to life new revenue streams

• Project manage the expansion of existing revenue streams by establishing reporting and governance cadences, working closely with various business leaders within the company

• Lead the external stakeholder management, new and existing partnerships, breaking into prospective Educator networks and conducting rigorous market research

• Own hiring and scaling of new teams, business functions and creating a playbook for scaling these with low human intervention

• Spearhead 0-1 initiatives with the business leaders and help them out with process improvements as well as drive founder initiatives anchored around revenue generation

• Manage operational execution level elements as we scale and build new businesses

• Are a seasoned veteran: Have 5-7 years of experience in business teams of high-growth top-tier startups, within which Ed-tech and B2B experience is a plus

• Bring your A-game: Bring a founder mindset to work everyday - extreme ownership, buck stops at you, aggression to win, uncompromising ethics, have a strong data orientation and are a self-starter

• Are a people-person: Can work with multiple stakeholders, keep them aligned toward a common vision and maintain relationships that stand the test of time

• Know the yard: Have gotten your hands dirty with complex execution and have a strong operational experience in building things that did not exist before

• Can innovate: Have managed revenue targets in the past, while having thought of and implemented out of the box experiments that made your revenue growth organically sustainable

• Are trustworthy: Are great with people and think quick on your feet, have an irreverence for bottlenecks and reverence for solutions

• Can adapt and improvise: Have strong learning agility and pick things up quickly, are able to multitask with 2-3 simultaneously open threads and have a high tolerance for rapid context switching
  
  

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

• Designing and Developing web applications using Laravel 7 / 8
• Closely working front-end and back-end developers on projects.
• Hands on experience with handing MySQL queries
• Excellent logical and analytics skill
• Experience on handling and developing API end points
• Experience with Payment Gateway integrations and implementations
• Knowledge on any Frontend Framework - Bootstrap / Foundation / Backbone (Secondary skills, added advantage)

• Follow standard coding structure with Security first approach to avoid vulnerabilities such as SQL Injection and XSS
• Sound knowledge on integrating multiple payment gateway

Job Description :-

• Have intermediate/advanced knowledge of Python.
• Hands-on experience with OOP in Python. Flask/Django framework, ORM with MySQL, MongoDB is a plus.
• Must have experience of writing shell scripts and configuration files. Should be proficient in bash.
• Should have excellent Linux administration capabilities.
• Working experience of SCM. Git is preferred.
• Should have knowledge of the basics of networking in Linux, and computer networks in general.
• Experience in engineering practices such as code refactoring, design patterns, design driven development, Continuous Integration.
• Understanding of Architecture of OpenStack/Kubernetes and good knowledge of standard client interfaces is a plus.
• Code contributed to OpenStack/Kubernetes community will be plus.
• Understanding of NFV and SDN domain will be plus.

Technical Experience :

• 2-6 years of Python working experience
• Expertise in at least one popular Python framework /Django/ Flask
• Knowledge of object-relational mapping d
• Familiarity with front-end technologies JavaScript and HTML5

Key Responsibilities :

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs5 Improve functionality