Relationship Manager – Retail Sales

Position Summary

This role is responsible for the ongoing support, configuration, and optimization of Discover Dollar's client's Lucernex platform, with a focus on lease administration, real estate lifecycle management, and financial integrations. You will partner closely with Finance, Real Estate, and Technology teams to ensure the stability, integrity, and continuous improvement of Lucernex capabilities, including lease accounting (IFRS 16), site lifecycle tracking, critical dates, payments, and integrations with core financial systems.

What You Will Do

• Provide day-to-day functional support for the Lucernex platform, including incident triage and issue resolution
• Configure and maintain Lucernex modules supporting lease administration, site management, and financial processes
• Monitor application performance, lease data accuracy, and financial integrity
• Perform root cause analysis and implement sustainable fixes for system and data issues
• Support lease lifecycle activities, including lease setup, amendments, renewals, terminations, and critical date tracking
• Ensure accuracy of lease accounting outputs, including rent schedules and integration to downstream systems (e.g., GL)
• Partner with stakeholders to deliver system enhancements, process improvements, and automation opportunities
• Support UAT, releases, and go-live readiness for system changes and upgrades
• Develop reporting and dashboards to provide insights into lease portfolio, obligations, and key dates

What We Are Looking For

• Strong experience supporting lease administration, real estate systems, or financial systems
• Understanding of lease accounting principles (e.g., IFRS 16 / ASC 842)
• Experience with incident, problem, and change management in a production support environment
• Ability to translate business requirements into system configurations and workflows
• Experience supporting UAT, defect management, and release cycles
• Understanding of system integrations and data flows, particularly between lease systems and ERP/GL platforms

What You Will Bring

• 5+ years of experience in application support, preferably with Lucernex or similar lease/real estate management platforms (e.g., CoStar, Visual Lease, Nakisa)
• Hands-on experience with lease administration, critical date management, and financial data handling
• Strong problem-solving and analytical skills with attention to data accuracy and controls
• Ability to analyze data discrepancies, system logs, and integration issues
• Experience working in structured service management environments (ITIL or similar)
• Bachelor’s degree in Business, Finance, Information Systems, Real Estate, or equivalent

Bachelor’s degree (minimum) in Computer Science or Engineering.

5-7 years of experience working as a senior–level Software Engineer

Excellent programming and debugging skills in C/C++and Python

Experience developing on Windows and Linux systems 

Experience in automation of manual tasks

Although not required, the following are a plus:  

Experience working with Build framework (Makefile, CMake, Scons), Batch/Shell scripting

Experience with Jenkins and other CI/CD tools

Knowledge of RESTful web services and docker

Indian youth face challenges while choosing a perfect career. Are you the someone who can convince parents and students to choose careers based on their strengths? It is an opportunity to help someone in their career decision-making process and grow in

What do we expect from you?

• Calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.
• Maintaining a pipeline of all sales using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.

• Convert the lead into business on a monthly target basis.

• Be on calls and counsel Parents and students throughout the day.

Desired Skills and Experience

We are looking for somebody who is Mature to handle parents and loves the sales numbers.

Here is a brief list of things that we expect from you.

• Proven track record of overachieving any targets
• Great communication and convincing skills.
• You believe that you can sell anything to anybody.
• You understand the dynamic and process of telesales.

What we offer you

The list is long but if you can associate yourself with what you have read so far, you can expect the following from us.

Salary: 20 k + Incentive + Freedom to work from home

Role & Responsibilities

• Application Architecture: Design and implement application environment
• Manage the configuration and operation of client-based (on-premise) computer operating systems
• Monitor the system daily and respond immediately to security or usability concerns
• Create and monitor the disaster recovery (DR) of all servers.
• Respond and assign a team to resolve help desk requests
• Monitor and maintain server functionality and security issue.
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Automation configuration management using either Ansible, Puppet, Chef or an equivalent
• Manage and administer servers, networks, and applications such as DNS, FTP, and Web servers.
• Troubleshoot in-house network issues and fix them.
• Provide solutions to complex problems on the integration of various technologies
• Design plans as well as lead initiatives for the optimization and restructuring of network architecture
• Monitor the environmental conditions of a data center and cloud servers to ensure they are optimum for servers, routers, and other devices
• Collaborate with IT handlers, sales, and data center managers to develop an action plan for improved operations
• Conduct inspections on power and cooling systems to ensure they are operational and efficient
• Resolve operational, infrastructure or hardware incidents in a data center and cloud servers.
• Monitor and maintain company assets
• Infra-team management and skills enhancement (training) plans and execution

Skills

• In-depth knowledge of the Linux Operating System
• Expertise in Shell and/or Python scripting
• In-depth knowledge of any of the CI/CD tools like Jenkins/GitLab etc.
• Basic knowledge of monitoring tools like Zabbix/ Nagios etc.
• Expertise in any one of the cloud providers like AWS, Google Cloud, Microsoft Azure and other cloud solution providers
• Strong experience with SQL and MySQL
• A working understanding of code and script (PHP, Python, Angular and NodeJS)
• Ability to use a wide variety of open-source technologies
• Knowledge of best practices and IT operations
• Basic experience with VMware
• Advanced knowledge of system vulnerabilities and security issues

You must have prior experience as an Android Developer using Kotlin, Java, Android SDK, Android NDK 

Strong knowledge in different versions of Android, and how to deal with different screen sizes 

Familiarity with RESTful APIs to connect Android applications to back-end services 

Strong knowledge of Android UI design principles, patterns, and best practices 

Experience with offline storage, threading, and performance tuning 

Proficient understanding of code versioning tools, such as Git 

Understanding of Google’s Android design principles and interface guidelines

• 1-2 years of HR/IT Recruiter experience with excellent communication
• Excellent computer skills: Microsoft Office, Outlook and Internet
• Preferred both male and female candidates