Business Development Executive/Associate

· 5+ years of experience in software development using Java.

· Proficiency in Spring Boot and Spring Batch.

· Experience with microservices architecture.

· Hands-on experience with Cassandra or similar NoSQL databases.

· Solid understanding of cloud platforms (AWS, GCP, Azure, etc.).

· Familiarity with Docker and Kubernetes.

· Experience with CI/CD tools such as Jenkins etc

· Strong problem-solving skills and attention to detail.

· Excellent communication and teamwork skills.

Important consideration:

· Core Java - 4 to 6 Yrs

· Spring and Spring Boot, Spring MVC, Spring Data, Spring Security - 4 to 6 Yrs

· DevOps (Jenkins, Junit, sonarQube, Maven) - 1 to 2 Yrs

· MongoDB, NOSql, Couch DB, Cassandra - 1 to 2 Yrs

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Experience - 4+ years

Skills Required

• 4+ years of experience in Salesforce development and customization.
• Strong experience with Apex, Lightning Web Components (LWC), SOQL/SOSL, and REST/SOAP APIs.
• Proven expertise in end-to-end Salesforce integrations with third-party systems using MuleSoft, REST/SOAP APIs, or Python-based integration layers
• Optimize and troubleshoot integration workflows for performance and reliability.
• Deep understanding of Salesforce integration architecture, OAuth, Single Sign-On (SSO), and data migration strategies.
• Familiarity with Salesforce DevOps tools (Gearset, Copado, Jenkins, Git).
• Excellent problem-solving, communication, and stakeholder management skills.
• Ensure adherence to Salesforce best practices, coding standards, and secure development lifecycle.
• Manage Salesforce configurations, custom objects, flows, triggers, and automation tools.

Benefits and Perks

• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options

Job Overview :

We are seeking a passionate and experienced Full Stack Developer with a strong background in Java and modern front-end technologies. The ideal candidate should possess a keen analytical mindset, be comfortable working in a cross-functional, fast-paced environment, and demonstrate the ability to take ownership of technical challenges. This role involves end-to-end development, from understanding business requirements to delivering scalable, high-quality solutions, while continuously seeking improvement and innovation. 

KEY RESPONSIBILITIES 

• Analyze entity relationships to design and implement efficient, scalable code solutions.
• Develop reports and conduct thorough analysis to identify defects and recommend enhancements. 
• Perform root cause analysis to resolve issues effectively and prevent recurrence. 
• Offer technical recommendations and develop improvement plans based on data-driven insights. 
• Apply a curious, problem-solving mindset to tackle complex business challenges and propose innovative solutions.   

 REQUIRED QUALIFICATIONS: 

• 5+ years of hands-on experience with Java, HTML5, Angular, TypeScript, JavaScript, and React. 
• Demonstrated knowledge or strong interest in full stack development. 
• Solid experience working with RESTful services, independent of platform.
• Proficiency in Oracle or SQL Server, with the ability to define data flow, high-level data design, and relationships.
• Exposure to AWS Cloud technologies and cloud-based development. 
• Working knowledge of version control tools such as Git or SVN.
• Experience implementing automated testing platforms and writing unit tests. 
• Proven ability to collaborate with cross-functional teams including Technical Leads, Product Managers, and Designers. 
• Strong communication skills with a flexible, team-oriented approach. 
• Prior experience working with US-based clients and adaptability to shifting priorities. 
• Self-driven and accountable, with a strong sense of ownership and responsibility.

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

1. Proven working experience in software development
2. Working experience in iOS development
3. Have published one or more iOS apps in the app store
4. Deep familiarity with Objective-C, SWIFT, and XCODE
5. Experience with third-party libraries and API

Additional Skills Required:

- Strong fundamentals in Algorithms, OOP's and Data Structure

- Analytical Thinking

- Team Player

- Motivated & Career-Driven

• Translate concepts into user flows, wireframes, mockups and
  prototypes that lead to intuitive user experiences.
• Facilitate the client's product vision by researching, conceiving,
  sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and
  mockups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to
  core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate
  your designs

• Bachelor of design / Master of design

• UX design experience.
• Expertise in standard UX software such as
  Sketch, Axure, InVision, UXPin and Zeplin.
• Basic HTML5, CSS3, and JavaScript skills are a
  plus.
• Ability to work with clients to understand
  detailed requirements and design complete user experiences that meet client
  needs and vision.
• Extensive experience in using UX design standard
  methodologies to design solutions, and a deep understanding of mobile-first and
  responsive design.
• A solid grasp of user-centered design (UCD),
  planning and conducting user research, user testing, A/B testing, rapid
  prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions
  efficiently and intelligently.
• Ability to clearly and effectively communicate
  design processes, ideas, and solutions to teams and clients.
• Ability to work effectively in a team setting
  including synthesizing abstract ideas into concrete design implications.
• Experience in UX/Product Design
• Teammate with great communication skills.
• You should be able to clearly articulate your
  design decisions and what problems they’re solving
• Strong understanding of UX fundamentals
• Exceptional design skills, production value and
  attention to detail
• Ability to create wireframes as well as visual
  design comps
• Understanding of common software development
  practices
• Excellent written and oral communication skills
  in English
• Skill in Adobe products (Photoshop and
  illustrator), and PowerPoint. Experience in Prototype applications is a plus.

• Assessment of product requirements
• Definition of test strategy, test methods, acceptance criteria, etc.
• Development of automated tests
• Development of new test cases and conversion of manual test cases into reliable and repeatable automated tests
• Execution of the SW test using automated tools
• Support debugging and improvement of simulation/testing environment
• Development of manual test.
• 4+ years relevant working experience with Coded UI Test or equivalent automated testing using C#
• Execution of manual test on HW / final system
• Preparation of test protocols/test reports and reporting of identified issues
• Investigation of identified issues (root cause analysis, reproducibility steps, etc.)
• Collaboration with other functions (development, system engineering, QA) to define the appropriate approach for the above-mentioned activities
• Documentation on relevant tools
• Supporting definition of the project test strategy, project plan, and metrics
• Supporting the definition of process improvement, tools, and laboratory management
• Definition and improvement of test techniques
• Support the Manager for team activities and mentoring other team members
• Facilitate discussion within the team and with other departments

Required Skills

• Technical experience in software testing
• Experience in programming in C# and Visual Studio
• Professional experience with Agile methodologies
• Understanding of API Testing and automated testing frameworks
• Experience in testing on complex hardware
• Ability to derive test cases from requirements
• Ability to work independently while staying aligned with the functional team
• Effective written and spoken communication skills in English
• Bachelor’s or Master´s degree in a related field
• Clinical Chemistry background is a plus
• Preferred experience with the regulated environment (e.g. medical devices)
• Ability to drive activities, facilitate discussions and improve processes
• Ability to work with multi-functional and remote teams
• Attention to detail and result-oriented
• Ability to work independently.

JavaScript, jQuery, Angular or node, HTML, CSS, API consumption, DB knowledge, building responsive web apps.