Relationship Manager

About Us – Learners Point

Learners Point Academy is one of Dubai’s leading professional training and skill development institutes. For over two decades, we have been committed to empowering individuals and organizations with globally recognised training solutions that enhance capability, performance, and career growth.

As industries evolve rapidly through technology and innovation, we strive to bridge the skills gap by offering practical, results-driven courses delivered by certified industry experts. Our diverse portfolio includes Corporate Training, Professional Certification Programs, and Custom Learning Solutions tailored to the needs of professionals across the MENA region.

At Learners Point, we believe learning is a continuous journey. Our mission is to help professionals unlock their true potential, elevate their expertise, and stay competitive in a dynamic global workforce. With modern learning methodologies, real-world case studies, and an engaging training environment, we ensure our learners gain the confidence and competencies required to excel in their chosen fields.

Job Responsibilities

1. Client Acquisition & Relationship Management

• Identify, target, and acquire new corporate clients across UAE, KSA, Qatar, Oman, Bahrain.
• Build and maintain strong, long-term relationships with CXOs, HR Leaders, Procurement Teams, and L&D Heads.
• Act as the primary point of contact for key accounts to ensure continuous engagement and client satisfaction.

1. Consultative Sales & Solution Mapping

• Understand client business challenges and map relevant solutions aligned to their training, upskilling, or business needs.
• Conduct virtual and in-person meetings, demos, and presentations to senior stakeholders.
• Develop and deliver tailored proposals, quotations, and commercial agreements.

1. Pipeline & Revenue Growth

• Manage the complete sales cycle from lead generation to closure, including negotiation and contracting.
• Maintain a healthy sales pipeline, ensuring consistent progression and achievement of quarterly revenue targets.
• Track and report sales performance through CRM systems (e.g., Salesforce/HubSpot/Zoho).

1. Account Expansion & Customer Success

• Strengthen account relationships to drive renewals, repeat business, and upsell opportunities.
• Monitor client usage, feedback, and performance to ensure successful delivery and high satisfaction.
• Collaborate with internal teams (Delivery, Operations, Marketing) to ensure seamless service execution.

1. Market Intelligence & Strategic Planning

• Stay updated on market trends, competitor offerings, and industry developments across GCC.
• Identify new market segments and growth opportunities to support business expansion.
• Contribute to go-to-market strategies and promotional campaigns for the Middle East region.

1. Compliance, Communication & Reporting

• Prepare weekly/monthly business performance reports, forecasts, and revenue projections.
• Ensure proposals, pricing, contract terms, and documentation comply with internal guidelines.
• Maintain professional ethical conduct and cultural sensitivity in all client interactions.

Criteria

Mandatory

• Strong Product / Business Analytics profile, with a focus on B2C digital products
• Mandatory (Experience 1): Must have 4+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
• Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL, Excel, Python, R)
• Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
• Mandatory (Experience 4): Proven ability to translate and communicate complex analytical concepts into clear, actionable insights for non-technical stakeholders
• Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Preferred Companies

Scaler, Unacademy, upGrad, BYJU’S, Vedantu, Khan Academy, Toppr, Practo, QISpine, Paytm, Paytm Money, Freo Money, Groww, Zerodha, CRED, Navi, PhonePe, Jupiter, Kuku FM, Hike Messenger, Pocket FM, Dailyhunt, Gaana, JioSaavn, MX Player, Hotstar, Gameskraft, Dream11, MPL, Nazara Technologies, WinZO

PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server-side logic, definition and maintenance of the database, and ensuring high performance and responsiveness to requests from the front-end.

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules

Solve complex performance problems and architectural challenges

Integration of data storage solutions,