Regional CFO

Role Overview

We are looking for a skilled Systems Engineer with strong expertise in Ansible automation, Kubernetes, and system-level scripting. This role focuses on building scalable automation and managing GPU-aware infrastructure.

Key Responsibilities

• Develop and maintain automation workflows using Ansible
• Write and optimize Ansible playbooks for infrastructure and application deployment
• Automate system-level tasks using Bash scripting
• Debug and test automation workflows for reliability and scalability
• Manage Kubernetes clusters, including:
• Pod lifecycle management
• Networking and firewall configurations
• GPU resource mapping and scheduling
• Custom Resource Definitions (CRDs)
• Collaborate with engineering teams to integrate automation into CI/CD pipelines
• Ensure secure and scalable infrastructure for AI workloads

Requirements

• Strong hands-on experience with Ansible and automation workflows
• Solid Linux system administration experience
• Proficiency in Bash scripting
• Deep understanding of Kubernetes (pods, networking, CRDs, GPU scheduling)
• Experience in debugging and optimizing automation systems
• Strong problem-solving and ownership mindset

Nice to Have

• Experience with GPU workloads or HPC environments
• Exposure to monitoring tools like Prometheus and Grafana

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

We are looking for Senior Software Engineer with expertise and experience in designing and automating  the testing framework of web applications. The role involves continuous collaboration with development team, partners.

Responsibilities:

write test cases for the application
automate the test cases using selennium 
Create Integration tests to ensure the quality of code

Build the testing framework to automate the Web API testing using core Java

Build the framework using selenium to automate the UI testing

Address and improve any technical issues

Strong commitment to quality and delivery

Collaborate well with engineers, and specialists to design and create advanced, elegant and efficient system

Create Integration tests to ensure the quality of code

Implement Continuous integration and automate the regression test suite

Write code that is cross-platform and cross-device compatible

Job Title: Jr Software Engr Java

Experience: 2+ Years

CTC: 6-12 LPA

Location: Mumbai
Face-to-face interview at the office

What we want:
We are looking for someone who has has strong knowledge and 2+years’ of experience in Core Java, Spring MVC, Restful API, SOAP, Golang


What you will do:
•Developing REST APIs for the platform
•Developing & maintaining an UX Panel
•Integration with third party applications using APIs
•Design, Develop and execute performance tests to simulate traffic of large-scale events
•Analyse complex problems/issues in load tests, production servers, and identify the bottlenecks and optimize performance.
•Analyse usage patterns, and application behaviours and translate that into performance optimizations.
•Determine how to meet scalability requirements while ensuring reliability within a platform
•Design and maintain tools for reporting on performance metrics.

Detailed Requirements:
Excellent knowledge of Golang, Core Java, Spring MVC, Restful API,SOAP
Additional knowledge of Java internals, GO Lang, plus.
Experience in developing, optimizing and operating high traffic projects/websites is a plus.
Experience in using Java Profilers and performance engineering.
Experience in writing multithreaded web applications.
Good knowledge of basic Linux commands to debug system issues and limitations a must.
Experience in Agile/SCRUM is a big plus
Experience in hibernate and spring MVC framework is a plus.
Ability to manage multiple modules simultaneously
Ability to work under pressure & deal with people diplomatically
Should have experience of leading a team & a strong motivator
Strong academic record is a big plus.

•  Handle Inbound & Outbound customer calls
•  Acknowledge and resolve customer queries and promptly provide solution to the
• query
•  Keeping records of customer interactions, transactions, comments and complaints
•  Establish and improve cooperation with new/existing customers
•  Coordinate with all the department for smooth redressal of customer complaints.
•  Maintaining a positive, empathetic and professional attitude towards customers.
•  Excellent interpersonal and oral communication skills
•  Computer knowledge (WORD & EXCEL)
•  Experience in customer handling

• Build a strong network within ecosystem to identify the top authors and bring them onto the Graphy platform

• Reach out to creators and build a strong pipeline of creators who could create a Graphy

• Setup Calls and introduce Graphy as the product and platform to create Graphies

• Cold call/email prospective leads.

• Find out interesting ways to source creator leads

• Find out interesting ways to close Graphers

• Close Creators to create Graphies

• Own the GMV from the Graphies closed

• Serve as the lead point of contact for all Graphers account management matters.

• Build and maintain strong, long-lasting relationships with Graphers.

• Should have 3+ years relevant experience in business development or proven experience as category manager or similar role

• Solid knowledge of category management, business development principles

• Excellent communication skills

• Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.

• Book/Content market knowledge is an added advantage

• Experience in working in a collaborative team

• Experience in adding SAAS products is a plus.

• Experience in Lead management and closure.

• Top of the Market Salary

• Great learning environment

Graphy is the all-in-one platform to launch your online school, grow your community, monetize your knowledge and host live cohort-based courses.

The creation of cohort-based courses is open to all content creators, influencers, and educators. Join creators, teachers, and instructors from every industry, share what you know, and make money doing what you love!

You can host free sessions to engage with your audience who might have not subscribed to you yet. Hosting online live sessions will help students understand what they can expect from your course and will get to know you better.

You can check out our website here:

https://graphy.com/" target="_blank">https://graphy.com/