TL Seller Support

Responsibilities:

• Data Collection and Preparation:
• Gather data from various sources, including databases, spreadsheets, and APIs.
• Clean, validate, and transform data to ensure accuracy and consistency.
• Develop and maintain data pipelines for efficient data processing.
• Data Analysis and Interpretation:
• Analyze large datasets to identify trends, patterns, and correlations.
• Perform statistical analysis and hypothesis testing to validate findings.
• Develop and implement data models and algorithms to support analysis.
• Create visualizations and reports to communicate insights to stakeholders.
• Reporting and Communication:
• Prepare and present data-driven reports and dashboards to communicate findings.
• Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations.   
• Clearly articulate complex data insights to non-technical audiences.
• Database Management:
• Assist in the design and maintenance of databases.
• Write and optimize SQL queries for data retrieval and manipulation.

• 3+ Years of designing and developing using AngularJS 
• Writing JavaScript, TypeScript, CSS, and HTML.
• Knowledge of JavaScript MV-VM/MVC frameworks including Angular JS.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Skills

• Good Hand on Angular and working with latest angular versions.
• Good communication skills.
• Critical thinker and good problem-solver

Years of Experience:3-7 Years
Notice:Immediate joiners
What are we looking for?

• BTech, MTech in Computer Science or a related technical discipline (or equivalent). Or high technical acumen and rich technical experience.

• Experience of 3-7 years building Android Applications.
• Strong expertise on building consumer-facing Android Apps with either Java or Kotlin, with strong programming constructs.

• Worked on building two or more Android apps
• Experience of managing E2E life cycle of Android Apps including play store deployments and post-deployment support.

• Experience of working with ReactNative would be a plus.
• The ability to independently lead problem-solving and build elegant, maintainable solutions to complex problems.

• Experience mentoring junior engineers
• Prior experience in working with Agile software methodologies ( Scrum, Kanban), TDD and Continuous  

   Intégration(CI/CD) a plus.

• Track record of building and delivering mission critical, 24x7 production software systems

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive, and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly, and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

• Knowledge of the quality assurance and testing concepts, methodologies, metrics, automated testing frameworks, and documentation standards.
• Should have knowledge/experience in creating Test Plans, Test scripts, Test cases.
• Collaborate well with others. Ability to translate technical concepts into easy-to-understand terms.
• Preferred knowledge/understanding of different mobile operating systems (Android, iOS)
• Preferred knowledge/experience testing both front-end (GUI)and back-end (database query) applications                                                        
• Experience using Git / Github

Key Responsibilities : ( Data Developer Python, Spark)

Exp : 2 to 9 Yrs 

Development of data platforms, integration frameworks, processes, and code.

Develop and deliver APIs in Python or Scala for Business Intelligence applications build using a range of web languages

Develop comprehensive automated tests for features via end-to-end integration tests, performance tests, acceptance tests and unit tests.

Elaborate stories in a collaborative agile environment (SCRUM or Kanban)

Familiarity with cloud platforms like GCP, AWS or Azure.

Experience with large data volumes.

Familiarity with writing rest-based services.

Experience with distributed processing and systems

Experience with Hadoop / Spark toolsets

Experience with relational database management systems (RDBMS)

Experience with Data Flow development

Knowledge of Agile and associated development techniques including:

n 

UI Architect / Developer

1.       A must have skills is Angular. NodeJs preferred but can be replaced with anything on server side scripting.  

a.       70% work for this role in angular based. At architect role without server side scripting understanding doesn’t a right fit. 

b.       Someone who can take sound decision for overall interaction with backend.  

c.        There are components written in node (Control Manager and aith server) which we have intentions to align with UI architect.  

d.       Given Node is technology primary in java script (same as angular), generally we are seeing people who have earlier exposure or are confident to pick it with little learning. But we would not penalize anyone who is week in node, but champ in angular for this role. 

2.       Design , develop and maintain client facing web applications. 

3.       Cooperating with backend developers in the process of building REST APIs. 

4.       Should demonstrate deep understanding of the following: 

·         Design - HTML/CSS  

·         Frontend languages - Experience with Javascript  and related frameworks - Angular(7/8/9), Angular Material, Bootstrap(or similar CSS frameworks), Node JS (preferred but not mandatory). 

·         Test frameworks - Mocha, Chai, Jasmine, Karma 

To be shared by you - 

1.     Can you lead frontend-backend integration? 

2.     Can you use linux machines? 

3.     Are you aware of websockets? 

4.     Has you workedon binary data communication over websockets? 

5.     Do you understand different types of communication protocols available between frontend-backend and it's working? 

6.       Do you have experience on electron framework? 

7.       Highest team size managed by you.