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Job Title: Customer Service & Sales Executive – Healthcare

Location: Vasanthnagar, Bangalore (Female, Onsite, Full time)

Department: Sales & Customer Service

Reports To: Operations Manager

ONLY LOCAL CANDIDATES APPLY!

About Miror

Miror is India’s leading FemTech platform transforming how women experience peri-menopause and menopause. In just a year, we’ve built India’s largest menopause-focused WhatsApp community, partnered with the National Health Mission and the Indian Menopause Society, and launched category-defining nutraceutical products and digital health services. Our app blends science and technology—offering personalized care pathways, symptom tracking, diagnostic links, games, AI-powered chat, expert consultations, and more. We're proud recipients of the Innovation in Menopause Care award at the Global Women’s Health Innovation Conference 2024 and are rapidly scaling toward our $1B+ vision. Learn more: www.miror.in

Summary

We are seeking a motivated and customer-focused professional to join Miror Therapeutics Pvt. Ltd. The role involves making outbound calls to promote our healthcare products, providing exceptional customer service, processing orders, maintaining documentation, and supporting administrative duties as required. This position combines sales, service, and operational responsibilities to ensure a seamless customer experience.

Key Responsibilities

·        Make outbound calls to prospective and existing customers to promote Miror’s healthcare products and services.

·        Provide detailed product information, handle customer inquiries, and ensure high-quality service standards.

·        Achieve sales targets through proactive engagement, upselling, and cross-selling.

·        Process customer orders accurately, including order entry, confirmation, and follow-up until delivery.

·        Maintain complete and accurate customer records, sales documentation, and transaction reports.

·        Coordinate with internal teams for order fulfilment, delivery tracking, and issue resolution.

·        Maintain product knowledge, including healthcare industry trends and company offerings.

·        Support administrative activities and other operational tasks as assigned.

·        Communicate with customers via phone calls, WhatsApp, email, and SMS.

·        Run and manage WhatsApp and email marketing.

·        Follow up with leads and assist customers with purchases and queries.

·        Record and maintain accurate customer information and feedback.

Requirements

·        Bachelor’s degree in any discipline; preference for candidates with healthcare-related qualifications or experience.

·        3–5 years of experience in customer service, upselling on inbound or outbound calling (healthcare industry experience highly preferred).

·        Strong communication skills (verbal and written) and persuasive sales abilities.

·        Proficient in MS Office and basic CRM/order management systems.

·        Ability to multitask, prioritize, and manage time effectively.

·        Customer-oriented approach with problem-solving skills.

Key Skills

·        Outbound calling & upselling

·        Customer service excellence

·        Healthcare product knowledge

·        Order processing & documentation

·        Administrative support

·        Communication & relationship management

Why Join Us?

·        Work at the intersection of healthcare, community, and technology

·        Directly impact the lives of women across India and beyond

·        Flexible work environment and collaborative team

·        Opportunity to grow with a purpose-driven startup

How to reach me?

Contact me / message me here on cutshort

Check us out on – www.miror.in or call me at Miror reception.

Best Regards,

Indrani Dutta

Senior HR Manager

www.miror.in

• Work with product managers to find solutions to critical problems, face internal customers, and create requirements.
• Triage and fix critical issues that arise in the field that affect our core product.
• Manage git repositories, pull requests, and review code.
• Communicate properly & promptly with all stakeholders.
• Build a proof-of-concept for new products from scratch.
• Optimize, clean up, and comment on the existing codebase.

• Must have 5-8 years of hands-on engineering experience.
• Must be an expert in Javascript with ES6+ features, Node.js, ReactJS, and Redux
• Must be an expert in HTML5, CSS3, SASS, and Webpack.
• You are proficient with RESTful API design and implementation using Node.js.
• Proficiency in relational (MySQL, Cloud Spanner, etc.) and non-relational (MongoDB, Google Cloud Firestore, etc.) databases.
• Must be an expert in data structure and creating highly optimized algorithms.
• Should have a working knowledge of GCP services like App Engine, CloudSQL, Compute Engine, etc.
• Should have a working understanding of microservices patterns, serverless design, and event-based architecture.
• Willingness to learn new programming languages, frameworks, and paradigms.

What we offer

• A fast-paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India, etc.
• Very high autonomy; freedom to take risks, to experiment, and to fail. You’ll collaborate with product managers and designers, data scientists and algorithm experts, even dairy farmers, to build exciting new features
• An opportunity to work on something that really matters. Check out the reviews for our app.
• Very high transparency.
• We pay top of the market with excellent benefits
• Personal CFO Services with IndMoney.
• Employee assistance program- Counselling and consultation services for work and home- life topic
• Group medical insurance family floater for Employees, spouses and kids

With millions of transactions each month, Animall is one of the world’s fastest-growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

🗞 Animall in the News

https://youtu.be/4ZOO3uex1xA" target="_blank">https://youtu.be/4ZOO3uex1xA

https://www.techcircle.in/2021/07/14/animall-raises-14-mn-series-b-from-new-and-existing-investors">Animall raises $14 mn Series B from new and existing investors (techcircle.in)

We are looking for a Senior Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well. Collaborate with front-end and back-end developers and designers to build website following client requirements.

Responsibilities

• Create clear, simple, and reusable code
• Develop all server-side logic, including data storage to optimize website performance
• Identify programming bottlenecks and bugs and find fixes
• Test, update and validate web applications to be used on different web browsers
• Execute automated testing platforms and system tests
• Familiarity with front-end technologies
• Attention to detail, especially in identifying and fixing errors.

Required Skills

• 3+ Years of experience in back-end development
• Knowledge and experience in Node js and Mongo DB
• Experience in Microservices Architecture

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.

Lots of learning on the latest IT products

Training provided

• Bachelor’s Degree in Computer Science or related field
• 3-5 years’ web development experience required
•  Experience on React js , Angular js and Vue js.
• Proficiency with AngularJS an asset
• Strong knowledge of web development tools and programming languages

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment  to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs 

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)