Real Estate Advisor

Pre-production

Prepare the ideal work place layout and ensure adherence to the standardised methods and layouts.

Take up discrepancies in the sewing operations with TIO-Hong Kong REFA for resolution.

Identify potential over consumption of accessories and estimate the same.

Arrive at the Standard Minute Value (SMV) from first principles using GSD software.

Line Balancing

Coordinate with the Group leaders and allocate SMOs/machines appropriately to various operations, maintain optimum WIP flow between operations, as well as clear bottlenecks.

Loading Plan

Give feedback on the loading plan to Shift Managers and concerned people in planning, as well as maintain efficiency in the assigned lines as per plan, so as to maintain the overall factory efficiency as per plan.

Style Overlap

Plan and schedule style overlaps in coordination with Group leaders, as well as allocate work effectively, so as to have a minimal drop in efficiency during style changes.

Prepare the Work Distribution Plan & the Work Flow Charts, as well as plan the machine set-up along with the Group, so as to achieve the required through put time.

Pilot Study for new styles

Conduct pilot studies to identify and document variations against the Article Description, so as to minimise bottlenecks during bulk production.

Submit the First Commission Report, identifying the process bottlenecks (critical operations, sewing methods, work aids), so as to minimise the occurrence of related issues during bulk production.

Training and development

Operator Improvement:

Observe, improve and monitor the sewing method of the operators according to the AD, ensure that they follow the correct method and improve their performance, as well as suggest new work aids, so as to improve overall efficiency of the production floor.

Multi-skilling:

Identify operators and train them in coordination with the Group leaders on various operations (Multi-Skilling), so as to facilitate line balancing.

Projects:

Take up additional projects to improve operational processes as and when required by the organisation

Reports:

Prepare various reports viz. Work Distribution Plan, Pilot Study Report, Work Flow Charts, Monthly Operational Performance Report etc. to facilitate decision making.

5S:

To ensure that 5S is maintained in their work places and the zones allotted to them so as to uphold 5S culture in the organization.

Perform additional duties commensurate with the current role, as and when requested by management

Responsibilities:

• Proactively engage with potential clients through outbound/inbound calls to introduce Firmway's software solutions and services.
• Identify and qualify prospects by understanding their business needs and explaining how our software can meet their requirements.
• Deliver persuasive sales pitches to create interest and excitement about Firmway's software and setup meetings on a daily basis for the sales team.
• Effectively handle objections and address any concerns or questions raised by potential clients during the conversation.
• Maintain accurate and detailed records of all interactions with clients in the CRM system.
• Follow-up with the prospects before the scheduled meeting and get them to join the call.
• Meet or exceed weekly and monthly targets for setting up qualified meetings with potential clients.
• Stay up-to-date with industry trends, product knowledge, and competitor offerings to effectively articulate our unique value proposition.
• Provide feedback to the marketing and product development teams based on clients' insights and needs.
• Continuously strive to improve sales techniques, product knowledge, and objection-handling skills. 

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

As a Full Stack Developer, you'll be instrumental in shaping the future of AI assistants for data teams and understanding the intricacies of Large Language Models (LLMs) to optimise their usage across multiple use cases. Utilising Django, you'll architect backend infrastructures optimised for handling data processes and LLM interactions. Your role involves building APIs with the Django Rest Framework. With React, you'll design user-centric interfaces that seamlessly integrate with our AI assistants, ensuring that data teams have an intuitive experience. Working at the forefront of AI revolutions and pushing the boundaries of what AI can achieve in data management and analysis.

Responsibilities:

• Back-end Development: Utilise Django to architect robust back-end infrastructures. Ensure they are tailored for complex data processes and seamless LLM interactions.
• API Design: Craft efficient and scalable APIs using the Django Rest Framework.
• Front-end Development: Transform UI/UX designs into functional web pages using React. Prioritise performance and deliver seamless user experiences.
• AI Integration: Design user interfaces that flawlessly integrate with our LLMs, and AI assistants, aiming to offer data teams an intuitive and efficient interaction.
• Innovation: Stay abreast of AI advancements. Push boundaries and explore new possibilities in data management and analysis using AI.

Requirements:

• Pre-requisite Tech Stack: Python, Django, React, Springboot, CSS, and SQL
• Previous work experience with a start-up or similar setting is preferred
• Having an interest in system architecture design

Requirement:

• The knowledge of PHP. ...
• Laravel experience. ...
• A strong command of HTML, Java, and CSS.
• The understanding of PM frameworks – Agile, Scrum, Waterfall, etc.
• Working experience of handling APIs; knowledge of RESTful or SOAP.
• Solid understanding of OOP and model view controller (MVC).

Our client acts as an all-in-one OKR platform that focuses on aligning the client’s strategic priorities, projects and goals and thus to drive exceptional results & culture, without changing the team's behaviours. Some of their products include OKR software, performance reviews, engagement insights, 1:1 meetings, CoffeeConnect etc. They have served 500+ companies from 60+ countries. Some of their clients are Dunzo, Plum, Udaan, KhataBook etc.

Headquartered in San Francisco, California, our client was founded in 2018 by well-experienced entrepreneurs, one of whom is an IIT-Delhi graduate and the other is a NIT, Trichy graduate.

• Partnering with Customer Success team to establish relationships with current account contacts, ensuring smooth transition of closed deals
• Confidently networking within customer accounts to identify opportunities and navigating throughout the organization
• Qualifying leads, converting to opportunities and closing deals for new business in existing customer accounts while maintaining visibility over overall account activity
• Presenting demo software platform to various industries and executives
• Conducting market research to identify selling possibilities and evaluating customer needs
• Leveraging internal resources to help accelerate sales process or mitigate risk
• Ensuring sales processes and documentation are accurate and timely for transparency throughout the account team
• Collaborating with Marketing by providing feedback and input on customer marketing campaigns

What you need to have:

• At least 4-10 years of inside sales experience, particularly for a SaaS product selling in India market
• A positive and energetic personality, excellent listening skills, and professional presentation skills
• Ability to explain cloud software and technical concepts to a wide-ranging audience
• A proven track record. You can't wait to tell us how awesome you are at generating new business    

Responsibilities

Ability to work on a cross-functional team within a very agile team, delivering on time and with high quality

Adjusts and defines new processes as they arise due to known and unknown customer/engineering requirements as it relates to frontend web development

Provides feedback on frontend architecture, code organization and CI/CD infrastructure for the team

Staying up to date with the best practices and future frontend development

Provides frontend leadership expertise and mentoring to other developers on not only the team, but the engineering organization as a whole

Takes pride in delivering ground breaking UI to web applications

Working closely with UX designers to turn their ideas into reality as it relates to creating visualizations for next generation cybersecurity

Qualifications

Proficient in developing large REACT Web Applications

Experience with Django applications

Proficient with TypeScript

Experience with Postgres or other relational database(s)

Experience developing REST APIs with authentication and scaling

Familiarity with some ORM (Object Relational Mapper) libraries

Cloud computing architectures (AWS, Azure, Google Cloud)

Experience with Docker a plus

Mandatory experience: 8 + years