Readsoft Cockpit_Sap ABAP consultant

Instructional Design Apprenticeship (Remote) 

Job Description: 

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.   

As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team. 

Key Responsibilities: 

• Research and Analysis: Conduct research on best practices in workplace inclusion and equity. Analyze data to identify trends and insights that can inform our strategies. 
• Content Development: Assist in creating training materials, presentations, and reports. Contribute to the development of engaging and informative content for our clients. 
• Outreach and Engagement: Help identify potential clients and partners who align with our mission. Assist in outreach efforts to promote our services and build relationships with key stakeholders. 
• Event Assistance: Assist in planning and organizing events, workshops, and webinars focused on inclusion and equity. Help with logistics, participant engagement, and follow-up activities. 

Qualifications: 

• Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, or a related field and experience in graphic design, studio art, communication art, or web design 
• Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content. 
• Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively. 
• Technical Skills: Working knowledge of PowerPoint (and other Microsoft Office applications, including Word and Outlook) and preferred knowledge in Adobe Creative Cloud. 

Compensation and Expectations: 

• This internship is remote and unpaid. Interns are expected to work 15-20 hours a week. 

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

We are looking for energetic and enthusiastic Field Sales Executives who enjoy interacting with people and strengthening brand visibility. In this role, you will directly connect with customers in stores and outdoor locations, highlight product features, and drive sales growth. This is an excellent opportunity for young professionals to build a rewarding career in sales and marketing.

-Promote and sell insurance products to potential clients.

-Assess client's needs and offer tailored coverage solutions.

-Build and maintain relationships with new and existing customers.

-Achieve sales targets and performance goals.

Who Should Apply?

-Effective Communication and sales ability

-Had good convincing skills and problem solving skills.

-Should have a good acumen for Sales.

-Good in interacting with peoples.

-Interpersonal skills to meet the targets and build customer relationships.

-Age: 20 to 30 years.

Job Description:

Proven experience with Hyperion Planning version 11.X version or EPM Cloud

Extensive experience in developing and maintaining Hyperion Planning and Essbase applications

Strong understanding of ASO and BSO cube development

Independently handle metadata build and security

Expert level knowledge in writing business rules

Knowledge of writing basic SQLs

Experience with SmartView, web forms, financial reports, MDX queries and MXL scripting

Oracle Relational Database experience and FDMEE experience is a plus

Deep functional and technical knowledge of financial systems and business processes, especially around planning, budgeting, forecasting

Apply structure knowledge to solve problems, break down issues and identify solutions.

Strong oral and written communication skills are essential for this role

The ability to work independently and be proactive

Knowledge of integration between external systems

Analytical and assessment skills essential

Proven experience in providing system support and direct contact with users to solve issues with business applications.

Candidate profile:

• The resource should be with Hyperion planning background.
• He should be ablet to understand the existing planning business rules with the help of Sutherland team.
• He should be able to independently develop/modify the Business rules. Sutherland team will provide the required design for the change requests.
• The resource is responsible for development, testing and production deployment and support after deployment.

*Performs analysis of functional and business requirements

*Applies in-depth or broad technical knowledge to maintain data engineering functions performs solution design.

*Applies the company, open source, and 3rd party technologies to highly complex infrastructure and software solutions.

*Introduce new product features and enhance the platform

*Ability to translate business reporting requirements into a production report.

Desired Candidate Profile

• Excellent verbal and written communication skills
• Familiarity with a variety of software programs, such as Photoshop, InDesign and Flash
• Understanding of 3D Modelling, Animation and Character Development
• Knowledge of how to develop brand identities through multi-channel marketing
• Good comfort level interacting with high-profile clients and industry professionals
• Evidence of participation in ongoing professional development opportunities in the areas of graphic design or social media
• Recent hands-on experience with applying design, copy, or web best practices
• Professional business skills, such as negotiation, project management, and leadership
• Web design experience an advantage, especially using HTML5 and WordPress
• Talent in presenting information concisely and accurately, with keen attention to detail    

• Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
• Responsible for client Handling across the globe and able to Close the Loop.
• Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires. 
• Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
• Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks. 

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.