RECEPTIONIST

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position: Content Writer

Location: Jaipur, Rajasthan 

Experience: Freshers

Role Overview: As a Content Writer, you will be responsible for creating high-quality and original content for various platforms, including blogs, articles, social media, and website copy. You will work closely with our content team to develop compelling stories, share valuable insights, and captivate our target audience.

Responsibilities:

1. Conduct thorough research on industry-related topics to develop well-informed and engaging content.
2. Write, edit, and proofread content to ensure it is free of errors and aligns with our brand's voice and style.
3. Collaborate with the marketing team to create content that aligns with our content marketing strategy.
4. Optimise content for SEO to improve search engine rankings and increase organic traffic.
5. Develop content for social media platforms to enhance brand visibility and engagement.
6. Stay updated with industry trends and best practices in content writing and marketing.
7. Assist in content ideation and brainstorming sessions to develop innovative and creative content ideas.

Requirements:

1. Bachelor's degree in Journalism, Mass Communication, or BJMC.
2. Excellent written and verbal communication skills in English.
3. Strong passion for writing and storytelling.
4. Ability to research and grasp complex topics quickly.
5. Basic understanding of SEO principles and content optimization techniques.
6. Proficiency in Microsoft Office and Google Suite.
7. Positive attitude, creativity, and a willingness to learn and grow.
8. Ability to meet deadlines and manage multiple projects simultaneously.

Responsibilities

- Translate designs and wireframes into high quality code

- Design, build, and maintain high performance, reusable, and reliable Java code

- Ensure the best possible performance, quality, and responsiveness of the application

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

Skills

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Knowledge of the open-source Android ecosystem and the libraries available for common

tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

Lead/Principal Engineer – Android

We are looking for talented engineers who are passionate about using software engineering to make kids love to learn and redefine learning@home at BYJU’S. You will have an opportunity to work in a highly motivated fast-paced environment in a fastest-growing Ed-Tech company. You will be building platforms and services to be used across various products. You will have the opportunity to create a significant impact on our systems, our business and most importantly on the life of millions of our students as we take on challenges that will reshape the education industry. You will operate at the intersection of diverse disciplines - Backend, Frontend, Big Data, ML, Computer vision and Multiple programming languages. You will build solutions for Byju’s core learning Apps, co-branded platforms, new launches, product development & innovations and personalized learning experiences.

We are looking for smart people with excellent technical skills and a can-do attitude. Candidates should be eager to learn, flexible to pivot when needed, savvy enough to thrive in a dynamic environment and should possess a growth mindset.

• Leads more than one projects end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Manages stakeholder expectations and offers scalable, reliable, performant and easy to maintain solutions.
• Consistently takes well thought technical/design decisions.
• Develops expertise in more than one area and shares knowledge with others. Able to mentor/train people in areas which are new to them.
• Drives people to solve engineering challenges.
• Enjoys high respect of Tech and other cross functional teams.
• Demonstrates effective communication with project team, management and internal/external clients as necessary.
• Surfaces both technical and non-technical team challenges and helps resolve them.
• Champion for SDLC best practices and high-quality standards.
• Significantly contributes in hiring high performance candidates.

• Expert in JAVA, Kotlin, Reactive programming, Asynchronous programming and Dependency Injection. Experience with unit-tests and automation frameworks.
• Familiarity with any architectures like MV*(MVP/MVVM/MVI).
• Strong focus on high-quality mobile UI experiences.
• Operates independently with almost no oversight.
• Is able to apply domain expertise to think critically and make wise decisions for the team, taking into account tradeoffs and constraints.
• Communicates tech decisions through design docs and tech talks.
• Has delivered multiple projects with end-to-end engineering ownership.
• Keeps track of new technology/tools and embraces them as necessary
• 7+ years of experience in a product-driven organization.

Technologies we're working with

• MVP, JAVA and Kotlin, Realm, Firebase Real-time Database, RxJava,Kotlin Coroutines, Dagger and Retrofit.

Note- WFH currently

Designation : DevOp Engineer

Location : HSR, Bangalore

About the Company

Making impact driven by Data. 

Vumonic Datalabs is a data-driven startup providing business insights to e-commerce & e-tail companies to help them make data-driven decisions to scale up their business and understand their competition better. As one of the EU's fastest growing (and coolest) data companies, we believe in revolutionizing the way businesses make their most important business decisions by providing first-hand transaction based insights in real-time.. 

About the Role

We are looking for an experienced and ambitious DevOps engineer who will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. As a DevOps engineer at Vumonic Datalabs, you will have the opportunity to work with a thriving global team to help us build functional systems that improve customer experience. If you have a strong background in software engineering, are hungry to learn, compassionate about your work and are familiar with the mentioned technical skills, we’d love to speak with you.

What you’ll do

• Optimize and engineer the Devops infrastructure for high availability, scalability and reliability.
• Monitor Logs on servers & Cloud management
• Build and set up new development tools and infrastructure to reduce occurrences of errors 
• Understand the needs of stakeholders and convey this to developers
• Design scripts to automate and improve development and release processes
• Test and examine codes written by others and analyze results
• Ensure that systems are safe and secure against cybersecurity threats
• Identify technical problems, perform root cause analysis for production errors and develop software updates and ‘fixes’
• Work with software developers, engineers to ensure that development follows established processes and actively communicates with the operations team.
• Design procedures for system troubleshooting and maintenance.

What you need to have

TECHNICAL SKILLS

• Experience working with the following tools : Google Cloud Platform, Kubernetes, Docker, Elastic Search, Terraform, Redis

• Experience working with following tools preferred : Python, Node JS, Mongo-DB, Rancher, Cassandra
• Experience with real-time monitoring of cloud infrastructure using publicly available tools and servers
• 2 or more years of experience as a DevOp (startup/technical experience preferred)

You are

• Excited to learn, are a hustler and “Do-er”
• Passionate about building products that create impact.
• Updated with the latest technological developments & enjoy upskilling yourself with market trends.
• Willing to experiment with novel ideas & take calculated risks.
• Someone with a problem-solving attitude with the ability to handle multiple tasks while meeting expected deadlines.
• Interested to work as part of a supportive, highly motivated and fun team.

Roles and responsibilities

• Develop well-designed performant and scalable applications and microservices
• Writing reusable, testable, and efficient code aligning to software development best practices
• Integrate data storage solutions including databases, key-value stores, blob stores, etc.
• Build integrations with 3rd party applications through apis’ to ingest and process data
• Develop state-of-the-art analytics tools to support diverse tasks ranging from ad hoc analysis to production-grade pipelines and workflows for customer applications
• Ensure security and data protection aspects within the applications
• Partner with Data Scientists and Analytics Engineers to improve the performance and reliability of advanced algorithms
• Ensure high performance and availability of distributed systems and applications
• Interact directly with client project team members and operational staff to support live customer deployments and production issues

• 4+ years of experience in developing applications using python and related technologies.
• Familiarity in data ingestion and processing libraries in python.
• Thorough understanding of REST and GRPC technologies.
• Experience in using ORM (Object Relational Mapper) libraries for data access.
• Experiencing in developing and hosting APIs and integration with external applications.
• Experience in building data models and repositories using relational and NoSql databases.
• Knowledge of JIRA, Bitbucket and agile methodologies.
• Good to have knowledge of AWS services like Lambda, dynamodb, kinesis and others.
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming
• Strong unit test and debugging skills
• Affinity for learning and applying new technologies and solving new problems
• Effective organizational skills with strong attention to detail
• Experience in working with docker is a plus
• Comfortable in working with Unix/Linux environment
• Strong communication skills — both written and verbal

1. Work with Angular2, NodeJS, Meteor, and MongoDB as the stack to develop newer functionalities for our platform
2. Deploy application on AWS/ Google Cloud infrastructure
3. Monitor the application regularly and fix bugs
4. Work with team to create scalable and robust infrastructure from experts