Account Manager

We are seeking a visionary and hands-on AI/ML and Chatbot Lead to spearhead the design, development, and deployment of enterprise-wide Conversational and Generative AI solutions. This role will be instrumental in establishing and scaling our AI Lab function, defining chatbot and multimodal AI strategies, and delivering intelligent automation solutions that enhance user engagement and operational efficiency.

Key Responsibilities

• Strategy & Leadership
• Define and lead the enterprise-wide strategy for Conversational AI, Multimodal AI, and Large Language Models (LLMs).
• Establish and scale an AI/Chatbot Lab, with a clear roadmap for innovation across in-app, generative, and conversational AI use cases.
• Lead, mentor, and scale a high-performing team of AI/ML engineers and chatbot developers.
• Architecture & Development
• Architect scalable AI/ML systems encompassing presentation, orchestration, AI, and data layers.
• Build multi-turn, memory-aware conversations using frameworks like LangChain or Semantic Kernel.
• Integrate chatbots with enterprise platforms such as Salesforce, NetSuite, Slack, and custom applications via APIs/webhooks.
• Solution Delivery
• Collaborate with business stakeholders to assess needs, conduct ROI analyses, and deliver high-impact AI solutions.
• Identify and implement agentic AI capabilities and SaaS optimization opportunities.
• Deliver POCs, pilots, and MVPs, owning the full design, development, and deployment lifecycle.
• Monitoring & Governance
• Implement and monitor chatbot KPIs using tools like Kibana, Grafana, and custom dashboards.
• Champion ethical AI practices, ensuring compliance with governance, data privacy, and security standards.

Must-Have Skills

• Experience & Leadership
• 10+ years of experience in AI/ML with demonstrable success in chatbot, conversational AI, and generative AI implementations.
• Proven experience in building and operationalizing AI/Chatbot architecture frameworks across enterprises.
• Technical Expertise
• Programming: Python
• AI/ML Frameworks & Libraries: LangChain, ElasticSearch, spaCy, NLTK, Hugging Face
• LLMs & NLP: GPT, BERT, RAG, prompt engineering, PEFT
• Chatbot Platforms: Azure OpenAI, Microsoft Bot Framework, CLU, CQA
• AI Deployment & Monitoring at Scale
• Conversational AI Integration: APIs, webhooks
• Infrastructure & Platforms
• Cloud: AWS, Azure, GCP
• Containerization: Docker, Kubernetes
• Vector Databases: Pinecone, Weaviate, Qdrant
• Technologies: Semantic search, knowledge graphs, intelligent document processing
• Soft Skills
• Strong leadership and team management
• Excellent communication and documentation
• Deep understanding of AI governance, compliance, and ethical AI practices

Good-to-Have Skills

• Familiarity with tools like Glean, Perplexity.ai, Rasa, XGBoost
• Experience integrating with Salesforce, NetSuite, and understanding of Customer Success domain
• Knowledge of RPA tools like UiPath and its AI Center

We are seeking a highly skilled Senior Java Developer with expertise in Microservices architecture and Spring Boot to join our dynamic team. The ideal candidate will be responsible for designing, developing, and deploying scalable, high-performance backend solutions.

Key Responsibilities:

• Design, develop, and maintain Java-based applications using Spring Boot and Microservices architecture.
• Develop and implement RESTful APIs and integrate them with front-end components.
• Optimize application performance and ensure high availability and scalability.
• Collaborate with cross-functional teams to gather and analyze business requirements.
• Implement security best practices, including authentication and authorization mechanisms.
• Develop and maintain unit and integration tests to ensure robust software quality.
• Work with DevOps teams to automate CI/CD pipelines and ensure smooth deployment processes.
• Monitor and troubleshoot production issues, providing efficient resolutions.
• Stay updated with emerging technologies and best practices in Java development and cloud-native applications.

Required Skills & Qualifications:

• 8+ years of hands-on experience in Java development.
• Expertise in Spring Boot, Spring MVC, Spring Cloud, and other Spring frameworks.
• Strong experience with Microservices architecture and API development.
• Proficiency in RESTful services, JSON, and Swagger/OpenAPI.
• Hands-on experience with SQL and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, Redis).
• Familiarity with message brokers like Kafka or RabbitMQ.
• Experience with containerization (Docker, Kubernetes) and cloud platforms (AWS, Azure, or GCP).
• Solid understanding of CI/CD pipelines using Jenkins, GitLab, or similar tools.
• Strong problem-solving skills and the ability to work in an agile development environment.
• Excellent communication and teamwork skills.

Nice-to-Have:

• Experience with GraphQL and event-driven architecture.
• Knowledge of reactive programming using WebFlux.
• Familiarity with observability tools like Prometheus, Grafana, ELK stack.

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

Key Areas of Responsibility

• Lead Generation,
• Target Achievement
• Prior experience with the International market
• Prior experience in working with Service based company
• Good Communication and Negotiation

Skills Required Candidate Profile:

• Drive and support international sales to close key new business in the Software Services Domain.
• Drive processes in acquiring new customers, retaining old business, proposals, negotiation, and major deals, to win new business.
• Leads proposals and negotiations that maximize customer value.
• Develops and maintains strong customer relationships with target Accounts.
• Achievement of assigned Digital sales quota / Sales revenue as well as a contribution towards the overall team target.
• Maintain consistent, timely, and high-quality reporting meeting the requirements of the business.
• As a member of the Sales Team, contribute to team effectiveness and overall business strategies and directions.
• Understand the company’s goal and purpose to continue to enhance the company’s growth.
• Must be capable of working individually with minimal guidance.
• Must be able to work under flexible Work Timings.
• Have great interpersonal and communication skills. 

Job Title:

Senior Software Engineer

Job Location - Coimbatore

Job Experience – 5 +Yrs 

Required Skills:

Must Have: Dot Net , c# , Reactjs / Angular.

Responsibilities:

❖ Define the long-term technical strategy and architecture vision for device management,

leveraging new technologies to deliver features to our customers.

❖ Think out of box, plan and build frameworks as building blocks, be updated with the technology

and improve frameworks on timely manner

❖ Analyse User requirements, clarify and cascade as needed for clear understanding and

implementation.

❖ Professionally maintain all software and create updates regularly to address customer concerns

❖ Troubleshoot coding problems quickly and efficiently to ensure a productive workplace

❖ Ensure software security by developing programs to actively monitor the defined standards

❖ Collaborate with team members to determine best coding practices and enhance client

experience

❖ Develop Successors in Place by mentoring the individuals and assist in their career growth and

update them with the technical challenges that might come their way

❖ Document and demonstrate solutions by developing documentation, flowcharts, layouts,

diagrams, charts and code comments

❖ Updates job knowledge by studying state-of-the-art development tools, programming

techniques, and computing equipment

❖ Actively participate in Internal initiatives, contribute to org wide Technology initiatives

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick sales cycle environment. An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making calls per day, generating interest, qualifying prospects and closing sales.

Responsibilities

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure

Requirements:

• Comfortable working in Sales profile
• Build long-term trusting relationships with clients
• Stay up-to-date with new products and new pricing/payment plans
• Strong phone presence and experience dialling dozens of calls per day
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively