Quality Assurance Engineer

Job Description - SAP ABAP Developer

Company Description

Masters India IT Solutions is a growing FinTech SaaS firm, serving over 1500+ enterprises.

Masters India is one of the biggest GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN) of Government of India since 2017. Our mission is to build intuitive software solutions for complex problems faced by businesses across the industries. We are fulfilling our mission by offering tax and financial automation products to enterprises.

Masters India IT Solutions is a part of 44 year old Masters India group which is into Manufacturing, Healthcare, Hospitality and IT with an aggregate turnover of INR 1000+ Crores.

Job Description

- Develop detailed plans and accurate estimates for completion of build, system testing and implementation phases of the project.

- Transform business function requirements into technical program specs to code, test and debug programs.

- Develop, code, document and execute unit tests, systems, integration and acceptance tests and testing tools for functions of high complexity.

- Perform performance tuning to improve performance over multiple functions

- Engage other technical team members in the design, delivery, and deployment of solutions.

- Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA's.

- Undertake performance tuning activities for SAP integration activities.

- Mentor and coach junior developer resources.

- Provide consulting services on new and existing initiatives.

Qualifications

We are looking for a SAP expert with hands-on coding experience who is looking to create a difference by delivering business transformation solutions (specifically in P2P and O2C) to large enterprises.

· Project Implementation

· Experience in integrating SAP Projects

· SAP OTC

· SAP P2P

· Good Functional knowledge of FI and Material Management (MM)

· Knowledge of GST module

· API Integration and Testing

· SAP ABAP Skills ( Logic Building , Performance Tuning etc)

Build financialsustainability

a. Building and sourcing work-streams such as corporate, foundation, multi-

laterals, Alumni, government etc. Good to be Subject matter Expert in

work-streams such as multi-laterals / foundations.

b. Design and execute deep engagement strategy with key relationships to

ensure renewals, upgrades and meaningful partnerships

c. Partner with the Director in leveraging the rich ecosystem towards building

a pipeline of funders.

d. Manage systems and processes that support development objectives and

comply with regulatory laws and MoU commitments

e. Lead and manage strategic partnerships with various organizations to

organize fundraising campaigns and events.

f. Facilitate legal agreements/ communications with partners as needed

g. Events: Support and Organize vents/ conferences/ seminars/ concerts/

charity fundraising events etc. to promote fundraising for partners

2. Due Diligence:

a. Conduct thorough due diligence on partners to make sure they are

compliant with existing laws and have strong track record.

b. Conduct thorough due diligence on individuals creating personal cause

campaigns to verify need and use of funds

3. Fundraising:

a. Help partners identify influential campaign creators or to create campaigns

themselves

b. Work closely with the digital marketing and content team to make sure

each fundraising campaign is a big success!

c. Feedback Reports: Ensuring that all donors are sent feedback reports on

timely basis and that partners provide high quality feedback reports

Campaigns: Develop pipeline of campaignsthat have large scale impact and

work with partners to execute those.

Description

6sense is a Predictive Intelligence Engine that is reimagining how B2B companies do sales and marketing. It works with big data at scale, advanced machine learning and predictive modelling to find buyers and predict what they will purchase, when and how much.

6sense helps B2B marketing and sales organisations fully understand the complex ABM buyer journey. By combining intent signals from every channel with the industry’s most advanced AI predictive capabilities, it is finally possible to predict account demand and optimize demand generation in an ABM world. Equipped with the power of AI and the 6sense Demand Platform™, marketing and sales professionals can uncover, prioritize and engage buyers to drive more revenue.

6sense is seeking a Python Developer to become part of a team designing, developing, and deploying its customer centric applications.

A Python Developer at 6sense will have the opportunity to

• Optimize components for maximum performance across multiple devices and browsers
• Write performant REST APIs for both internal and external consumption
• Build micro services and their deployment process
• Work with problems of scale, employ technologies that are distributed in nature.
• Perform code reviews

Required qualifications and must have skills

• BE/BTech/BS or equivalent
• Excellent analytical and problem-solving skills
• Proven-deep-expertise with Python programming (3 to 8 Years of minimum hands-on experience in Python).
• Hands on with Data structures & Algorithm programming.
• Experience in working with frameworks like Django, Flask, etc.
• Experience with building APIs and services using REST, SOAP, etc.
• Experience with any RDBMS and strong SQL knowledge
• Comfortable with Unix / Linux command line
• Object-oriented concepts & design patterns

Do not miss to reply back, else we will miss meeting an awesome Techies!

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Position- Automation Lead 

Location Bangalore (Wfo/Hybrid)

Experience :5+ years

Qualifications Bachelor of Engineering/ Masters in Computer Science (OR) any equivalent 

Job Overview 

• Good experience & strong knowledge in Java programming with Object Oriented Programming methodologies
• Good experience in web/mobile application UI automation & related tools/packages (like selenium/appium)
• Good exposure to functional testing, regression testing, api testing
• Very good in analytical & logical thinking on different perspectives. Ability to handle challenges & resolve blockers independently
• Self-driven, Accountability and ownership of problems to achieve team goals & ability to contribute independently
• Good team player & proactive in giving new ideas/suggestions/solutions & constructive analysis of team member’s ideas
• Hands on experience with different tools - Testing tool, Version Control systems (Git), Test Management Software, Bug Tracking software and CI tools (Jenkins etc.)

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

About the Role:

• Your goal is to drive revenue & profitability via organic search with defined growth targets via up-levelling the content, SEO structure & tech.
• Directly manage SEO Team & deal with tech leads to hit monthly, quarterly, and annual traffic & revenue goals.
• You must have an excellent understanding of search engines, crawler behaviour.
• You must understand the technicality of using web crawlers, log analyzers, and set tools. • Understanding of code at least read/understand HTML.
• Your analytical and statistical skills should be strong — excellent level of expertise of Google Analytics, webmaster tools, etc.
• Be competitive and engender a sense of urgency, creativity, and curiosity for how we continue to outperform the competition in SEO.
• Understand how changes in search engine impact campaign performance, and build scalable, automated solutions to stay ahead of trends.
• Respond to rapid changes in the event landscape and marketplace to capture potential performance opportunities for Organic search.
• Manage and measure performance across keyword targets, but execute ad hoc strategic initiatives
• Establish the innovation mindset and always-on experimentation, including new page development, a/b test on-page optimization, schemas, etc.
• Highlight technical pitfalls and become the driving force behind building a reliable foundation of SEO tech (e.g., structured data, schema markup) and process that will scale in India & Overseas.
• Set clear KPIs and drive a team culture of accountability and rigor towards business impact.
• Be a domain expert on the educational industry.

What we are looking for

• Proven track record of building top talent and high performance.
• A Team Player
• Experience managing large scale systems in competitive and rapid growth environments
• Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• Bachelor's degree/MBA with equivalent experience of 4 - 5 years in Digital Marketing domain.
• Edu-tech and E-Commerce experience will be preferred.
• Extensive understanding of the digital marketing industry, best practices, user behavior, and buyer's psychology.
• A dynamic candidate who can adopt new techniques quickly.
• Strong understanding of social media marketing techniques.
• Ability to analyze metric data and convey recommendations appropriately to supervisors.
• Self-motivated, detail oriented and able to prioritize daily work efficiently.