Corporate Quality MIS Analyst – Automotive / Wiring Harness

Job Title: Customer Support Quality analyst

Location: Bangalore, Koramangala (walkin interview)

Job Type: Full-time

Reports To: Quality Lead

Experience: Minimum 2 to 3 years as a Quality

Analyst in a customer service environment

QA engineers don't apply!!

As a Quality Analyst, you will audit customer interactions across voice, chat and ticketing, email channels,

identify what is going wrong and why, and convert those findings into feedback and coaching that

measurably improves agent performance. The role carries end-to-end ownership of the quality cycle —

auditing against defined parameters, marking critical errors accurately, delivering structured feedback,

participating in calibration, identifying training needs and publishing quality reporting. You will work closely

with the Training team and with Operations, so findings translate into action on the floor rather than sitting

in a report.

Bachelor's degree or equivalent.

• Minimum 2 to 3 years of experience as a Quality Analyst in a customer service, customer support or

contact centre environment.

• Hands-on experience auditing interactions across at least one of voice, chat or ticketing, with exposure

to more than one channel preferred.

• Working knowledge of quality management or audit tools, and the ability to pick up a new platform

quickly.

• Sound understanding of quality parameters, critical error frameworks and audit governance.

• Practical experience of feedback mechanisms and coaching models, with a track record of feedback

that changed agent behaviour.Experience of participating in calibration and maintaining scoring consistency.

• Strong analytical skills and working Excel — pivot tables, lookups and comfort handling large audit data

sets.

• Excellent written and verbal communication, with the ability to write observations a third party can act

on without further explanation.

• Objectivity and the confidence to hold a position in a performance conversation, balanced with

empathy towards agents.

• Ability to manage multiple priorities and meet audit and reporting deadlines consistently.

We are looking for a detail-oriented and analytical Data Analyst to join our team. The ideal candidate will be responsible for collecting, analyzing, and interpreting data to identify trends, generate insights, and support business decision-making.

The candidate should be comfortable working with large datasets, creating reports and dashboards, and communicating findings clearly to business stakeholders.

Key Responsibilities

• Collect, clean, organize, and analyze data from multiple sources.
• Identify trends, patterns, anomalies, and business opportunities from data.
• Create dashboards, reports, and visualizations for business teams.
• Track and report key performance indicators (KPIs).
• Perform ad-hoc analysis to support business and management decisions.
• Develop and maintain automated reports where possible.
• Work with stakeholders to understand reporting and analytical requirements.
• Ensure data accuracy, consistency, and quality.
• Present analytical findings in a clear and actionable manner.
• Maintain documentation for reports, dashboards, and data processes.

We are looking for a People Analytics Manager to turn people data into decisions.

Responsibilities

• Build HR and recruitment dashboards
• Analyse hiring, attrition and engagement trends
• Improve HR data quality
• Present insights to HR leadership

Requirements

• 3+ years in people or HR analytics
• Skilled in Power BI or Tableau, and SQL or Excel
• Strong storytelling with data

We’re looking for a dynamic and driven Data Analyst to join our team of technology enthusiasts. This role is crucial in transforming data into insights that support strategic decision-making and innovation within the insurance technology (InsurTech) space. If you’re passionate about working with data, understanding systems, and delivering value through analytics, we’d love to hear from you.

What We’re Looking For

• Proven experience working as a Data Analyst or in a similar analytical role
• 5+ Years of experience in the field
• Strong command of SQL for querying and manipulating relational databases
• Experience with Power BI for building impactful dashboards and reports
• Familiarity with QlikView and Qlik Sense is a plus
• Ability to communicate findings clearly to technical and non-technical stakeholders
• Knowledge of Python or R for data manipulation is nice to have
• Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field
• Understanding of the insurance industry or InsurTech is a strong advantage

What You’ll Be Doing:

• Delivering timely and insightful reports to support strategic decision-making
• Working extensively with Policy Administration System (PAS) data to uncover patterns and trends
• Ensuring data accuracy and consistency across reports and systems
• Collaborating with clients, underwriters, and brokers to translate business needs into data solutions
• Organizing and structuring datasets, contributing to data engineering workflows and pipelines
• Producing analytics to support business development and market strategy

Key Responsibilities

• Collect, consolidate and manage data from various internal systems, SaaS platforms, CRM/ERP modules, logs, and databases.
• Generate daily, weekly, monthly, and ad-hoc MIS reports and dashboards for operations, sales, finance, customer-support or other relevant teams.
• Use advanced Excel to build, maintain, and manage complex spreadsheets — including pivot tables, VLOOKUP / HLOOKUP / INDEX-MATCH, SUMIF/COUNTIF, conditional formatting, charts/graphs, macros/VBA (if needed) to automate routine reporting tasks.
• Validate and clean data — ensure data integrity, consistency; identify and rectify discrepancies or anomalies.
• Collaborate with cross-functional teams (product, operations, support, finance, sales) to understand their data/reporting needs and deliver appropriate reports/insights.
• Provide ad-hoc data analysis or custom reporting as required by management or US stakeholders.
• Maintain documentation of reporting processes, data definitions/SOPs, report templates, and standard workflows.
• Ensure timely delivery of reports — especially considering night-shift schedule — so that US-based stakeholders receive data at start of their business day.
• Identify opportunities for process improvement and automation to make MIS reporting more efficient and reliable.

Required Skills & Qualifications

• Bachelor’s degree (in IT, Computer Science, Business, Statistics, or related field) or equivalent.

• Strong proficiency in Microsoft Excel — including advanced formulas/functions (VLOOKUP/HLOOKUP/INDEX-MATCH), pivot tables, charts/graphs, conditional formatting, data cleaning, data validation.
• Ability to build and maintain dashboards/reports; comfortable using Excel for recurring and ad-hoc reports.
• Strong analytical and problem-solving skills; ability to work with large datasets, identify trends, anomalies, and draw insights.
• Good communication skills — ability to coordinate with different teams/stakeholders, understand requirements, and present data/insights clearly.
• Readiness for night-shift work from office; ability to work independently, meet deadlines and manage time effectively.

Strong Data Analyst Profile with advanced Excel and SQL expertise

2

Mandatory (Experience 1): Must have 4+ years of overall experience as a hands-on Data Analyst

3

Mandatory (Tech skill 1): Must be highly proficient in advanced Excel — complex functions, macros, calculations, and pivots

4

Mandatory (Tech skill 2): Must have strong hands-on SQL and a good understanding of relational database concepts

5

Mandatory (Tech skill 3): Must be able to automate routine tasks using Python (for automation purposes)

6

Mandatory (Skill 1): Must have exceptional analytical, problem-solving, and logical skills, with strong attention to detail and accuracy

7

Mandatory (Skill 2): Must be able to understand complex data and business logic and convert it into a model (the role models complex utility tariffs, rates, and programs)

8

Mandatory (Communication): Must have strong verbal and written communication, able to work independently with India- and US-based team members and articulate problems and solutions over calls and email.

9

Mandatory (Location): Must be based locally in Pune (or the nearby Maharashtra belt — Mumbai, Nagpur), as the final round is in person

10

Preferred (Domain): Experience in the Energy/Utility industry and familiarity with basic utility (electrical/gas) tariff concepts

We're hiring a Data Analyst to turn raw data into clear, actionable insight. You'll partner with product, sales, marketing, and operations teams to answer their most important questions with data — building dashboards, running deep-dive analyses, and defining the metrics the business runs on. The ideal candidate is fluent in SQL, comfortable wrangling messy datasets, and just as strong at telling the story behind the numbers as they are at producing them. You'll own the accuracy and trustworthiness of the reporting stakeholders rely on to make decisions.

Key Responsibilities

• Design, build, and maintain dashboards and recurring reports across business functions
• Write and optimize SQL queries to extract, join, and transform data from multiple sources
• Run ad-hoc and deep-dive analyses to answer specific business questions
• Define, document, and standardize metrics and KPIs alongside stakeholders
• Investigate data-quality issues and ensure the numbers people see are accurate
• Translate analysis into clear recommendations and present them to non-technical audiences
• Support experimentation and A/B test analysis where relevant
• Automate repetitive reporting to free up time for higher-value analysis

Requirements

• 3+ years in a data analyst or business-intelligence role
• Strong SQL and hands-on experience with Power BI and/or Tableau
• Working knowledge of Python (pandas/numpy) for analysis
• Solid grounding in statistics and analytical methods
• Advanced Excel and strong data-visualization / storytelling skills
• Ability to work independently with stakeholders across functions

Nice to have

• Experience with cloud data warehouses (BigQuery, Snowflake, Redshift)
• Exposure to dbt or other ETL/transformation tooling

At Nineleaps, we work on bleeding-edge technology with class-leading engineering practices on products that touch the lives of millions of users. We endeavor on doing things the right way, while also promoting a culture of excellence.

About the Role:

We are looking for a Data Analyst with strong analytical and problem-solving skills to transform complex data into meaningful, actionable business insights. The role involves working with large datasets, conducting deep-dive analysis, driving automation, and supporting data-driven product and business decisions.

Key Responsibilities:

• Analyse historical and large datasets to understand data sources, identify trends and patterns, and uncover meaningful insights.
• Write complex SQL queries and leverage Python to perform data analysis, ad hoc investigations, and solve business problems.
• Create reports and translate analytical findings into clear, concise, and actionable recommendations for stakeholders.
• Identify opportunities to drive automation and process improvements, improving efficiency and reducing manual effort.
• Communicate data-driven insights effectively to both technical and non-technical stakeholders in a clear and impactful manner.
• Maintain accurate documentation, ensure high-quality deliverables, and consistently meet defined timelines.

Requirements:

• 3–6 years of experience in Data Analytics, Business Intelligence, Data Engineering, or a similar analytical role.
• Strong hands-on expertise in Python and advanced SQL, with the ability to work with and analyse large datasets.
• Experience working with Google Sheets, and implementing automation through data pipelines or workflows.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and derive actionable insights.
• Excellent communication skills with the ability to effectively present methods, results, and recommendations to stakeholders.
• Ability to collaborate effectively with remote and geographically distributed teams across different time zones.

Company Link: https://www.nineleaps.com/

Company LinkedIn: https://www.linkedin.com/company/nineleaps/

About the Role

Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth. 

 Responsibilities 

• Support business operations using tech tools (Excel, CRM, dashboards)  
• Analyze data and generate insights for decision-making  
• Assist in automation workflows and process improvements  
• Coordinate between tech and business teams  
• Help in implementing digital solutions and tools  

 Skills Required 

• Basic knowledge of Excel / Google Sheets  
• Good analytical and problem-solving skills  
• Understanding of business processes  
• Interest in technology and automation  

 Details 

• Duration: 3–6 months  
• Mode: Remote  
• Certificate + PPO based on performance 

RCM Analytics Specialist – US Healthcare

Job Title: RCM Analytics Specialist

Department: Revenue Cycle Management (RCM)

Industry: US Healthcare / Medical Billing

Experience: 2–5 Years

Employment Type: Full-Time

Location: Mohali

Shift: US Shift / Night Shift

Work Mode: Work from Office

Job Summary

We are looking for an experienced RCM Analytics Specialist to analyze US Healthcare RCM data, prepare performance reports, identify trends and revenue gaps, and provide actionable insights to improve collections, reduce denials, and enhance operational performance.

Key Responsibilities

• Analyze US Healthcare RCM data to identify trends, gaps, operational issues, and areas for improvement.
• Prepare and maintain daily, weekly, and monthly RCM performance reports and dashboards.
• Analyze denial trends and identify root causes, including eligibility, authorization, coding, documentation, and payer-related issues.
• Track payer-wise and client-wise performance and identify potential revenue leakage.
• Analyze AR aging buckets and identify high-value or aging accounts requiring immediate attention.
• Develop reports to help management monitor team productivity, collections, quality, and financial performance.
• Prepare MIS reports, dashboards, ad-hoc analysis, and business insights for management.
• Present analytical findings and recommendations to management and operational stakeholders.

Required Skills & Qualifications

• 3–5 years of experience in US Healthcare RCM, Medical Billing Analytics, MIS, Business Analytics, or Healthcare Operations.
• Strong analytical and problem-solving skills.
• Good understanding of RCM metrics, reports, and operational KPIs.
• Ability to analyze large datasets and identify trends, discrepancies, and opportunities for improvement.

Preferred Skills

• Experience with Power BI or other BI/dashboarding tools.
• Knowledge of SQL and database querying.
• Advanced Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS, charts, and dashboards.
• Experience in developing automated MIS/RCM dashboards.

What We Offer

• Competitive Salary: ₹40,000 – ₹70,000 per month
• Attractive Incentives for experienced candidates
• Growth and career development opportunities
• Professional and collaborative work environment