Quality Analyst

Position: Client Operations Specialist

Overview: The Client Operations Specialist at Brainayan plays a crucial role in managing client relationships, ensuring smooth execution of training programs, and providing exceptional customer service. This role involves coordinating with various departments, handling client inquiries, and ensuring all operational aspects of client engagements are executed flawlessly.

Key Responsibilities:

1. Client Relationship Management:

• Act as the primary point of contact for clients, addressing their needs and concerns promptly.
• Build and maintain strong, long-lasting client relationships through regular communication and follow-ups.
• Understand clients' business objectives and align Brainayan's services to meet those goals.

1. Program Coordination and Execution:

• Coordinate with internal teams (training, content, marketing, etc.) to ensure seamless delivery of training programs.
• Schedule and manage training sessions, ensuring all logistical aspects are handled efficiently (venue booking, trainer availability, etc.).
• Ensure all pre-training and post-training materials are prepared and distributed to clients.

1. Operational Support:

• Manage travel and accommodation arrangements for trainers and staff as required.
• Oversee the preparation and distribution of training materials, toolkits, and other necessary resources.
• Ensure all operational tasks related to training sessions are completed on time and to a high standard.

1. Client Communication:

• Provide regular updates to clients on the progress of their training programs.
• Gather feedback from clients and participants to continuously improve service delivery.
• Handle any client issues or complaints promptly, escalating to higher management if necessary.

1. Data Management and Reporting:

• Maintain accurate records of client interactions, program details, and feedback 
• Prepare and present reports on program performance, client satisfaction, and operational efficiency.
• Analyze client data to identify trends and areas for improvement in service delivery.

1. Process Improvement:

• Identify opportunities to streamline and improve operational processes.
• Work with cross-functional teams to implement best practices and enhance overall client experience.
• Stay updated on industry trends and incorporate new practices to ensure Brainayan remains competitive.

1. Quality Assurance:

• Ensure all client deliverables meet Brainayan’s quality standards.
• Conduct regular audits of training sessions and client interactions to maintain high service levels.
• Implement feedback mechanisms to continuously monitor and enhance client satisfaction.

Skills and Qualifications:

• Educational Background: Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Experience: 3-5 years of experience in client operations, project management, or customer service, preferably in the L&D or training industry.
• Communication: Excellent verbal and written communication skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving: Ability to handle challenging situations with a problem-solving mindset.
• Technical Skills: Proficiency in CRM software, MS Office Suite, and project management tools.
• Interpersonal Skills: Strong interpersonal skills to build and maintain client relationships.

Personal Attributes:

• Customer-Centric: A deep commitment to providing exceptional service to clients.
• Detail-Oriented: High attention to detail and accuracy in all tasks.
• Proactive: A proactive approach to identifying and resolving issues.
• Team Player: Ability to work effectively in a team-oriented environment.
• Adaptable: Flexible and adaptable to changing client needs and business requirements.

This role is integral to Brainayan's success in delivering high-quality training programs and ensuring client satisfaction. The Client Operations Specialist will work closely with various departments to ensure seamless coordination and execution of client projects.

Job Summary:

We are looking for a Flutter Developer with 1+ years of experience to join our dynamic team. The ideal candidate should have hands-on experience in developing cross-platform mobile applications using Flutter and Dart. You will be responsible for designing, developing, and maintaining high-performance mobile applications that provide an exceptional user experience.

Key Responsibilities:

• Develop and maintain mobile applications using Flutter & Dart for Android and iOS platforms.
• Collaborate with UI/UX designers to implement visually appealing and user-friendly interfaces.
• Write clean, maintainable, and efficient code following best practices.
• Integrate APIs and third-party services into mobile applications.
• Optimize app performance and troubleshoot bugs or performance issues.
• Work closely with backend developers to ensure seamless integration.
• Keep up with the latest Flutter updates and industry trends.

Required Skills & Qualifications:

• 1+ years of experience in Flutter app development.
• Proficiency in Dart programming language.
• Strong knowledge of State Management (Provider, Riverpod, Bloc, GetX, etc.).
• Experience with RESTful APIs and third-party libraries integration.
• Understanding of mobile app development lifecycle and best practices.
• Experience with Firebase (Auth, Firestore, Push Notifications, etc.) is a plus.
• Familiarity with Git/GitHub for version control.
• Strong debugging and problem-solving skills.
• Ability to work independently and as part of a team.

Nice-to-Have Skills:

• Experience with native Android (Kotlin/Java) or iOS (Swift/Objective-C) development.
• Knowledge of CI/CD pipelines for Flutter apps.
• Experience in publishing apps on Google Play Store and Apple App Store.

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

We are looking for a Developer who is proficient with Node and has at least 1-3 years of relevant experience. Your primary role will be on developing microservices, while ensuring good coding practices and architecture. You will have end to end ownership of the services you develop, to ensure it is robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, and quality product is important.

Roles and Responsibilities

• Integrating and maintaining Node micro services
• Proficient in RESTful APIs and API communications, especially to consume data from and/or push data into MongoDB for Web and mobile applications
• Proficient on modeling applications on NOSQL databases(preferably MongoDB)

Desired Candidate Profile

• Strong coding experience in Node JS.
• Should have experience with microservice architecture
• Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement

Nice to have:

• Some experience with queues like like Redis,SQS,etc
• Experience with cloud solutions like Lambda, Docker etc
• Experience in DevOps and related practices to improve development lifecycle, continuous delivery with high quality is an advantage.
• Deploy server/related components to staging, live environments.
• Some exposure to React Frontend implementation, deeper JS skills

100MS is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold standard audio-video quality conferencing with much faster shipping times.

We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day. We are a remote-first global team with engineers who've built video teams at Facebook and Hotstar.

Job Role: 

As part of the client SDK team, you will be designing SDKs that bring the ease-of-use of Stripe and the quality-and-scale of zoom to video conferencing.

You Will:

• Drive design and implementation of 100ms' Android SDKs
• Articulate complex architecture problems, drive engineering excellence and collaborate with a cross-functional team
• Speak with fellow developers - our customers - to identify and prioritize features that will help achieve our goals of gold-standard audio-video conferencing in a few lines of code
• Help scale our platform to support billions of minutes a day across thousands devices around the world
• Help maintain a first-class developer onboarding experience - including writing documentation and sample apps
• Contribute to open source as we set the standards for video conferencing

 You Have:

• Bachelor's degree or equivalent practical experience
• 4 years of professional software development experience, or 2 years with an advanced degree
• Experience with Android framework development
• Programming experience in Java
• Experience in API design, performance optimisation, client architecture or tools in the mobile space
• Knowledge of Android SDK performance tools and optimisation techniques
• Ability to ship consumer facing, high quality, mobile products

Good To Have:

• Experience with video conferencing, Sockets, WebRTC, and realtime communication
• Experience with Video Streaming, HLS, Dash
• Experience with Kotlin
• Ability to take on complex and ambiguous problems
• Strong inclination to keep up-to-date with latest trends, learn new concepts, or contribute to open-source projects and would be eager to talk about ideas in internal or external forum

Why 100ms

• You'll be part of a small team at a fast-growing engineering-first startup
• You'll work with engineers across the globe with experience at Facebook and Hotstar
• You can grow as an individual contributor or as a team leader - freedom to set your own goals
• You'll work on problems at the cutting-edge of real-time video communication technology at massive scale

Position: Frontend Engineer / MEAN Stack Developer

Location: Bangalore

Experience: 2.5 to 4 years, preferably in an agile environment

Strong Knowledge MongoDB, Express.js, AngularJS, Node.js
Strong Knowledge on User Interface and User Experience Design
Good Knowledge on Deployment Process (Nginix, Docker, AWS, Digital Ocean)
Basic Knowledge other stacks like ReactJS, View.js

Product Manager 

Responsibilities:

• Manage agile product development process from product management point of view
• Develop and implement product strategies consistent with company vision
• Develop and maintain an understanding of the product, market, and competition
• Develop product positioning and go to market strategy
• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
• Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
• Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
• Work with QA engineers to create test plans
• Serve as an in-house expert for our products and become the go-to person for all functional issues
• Keep abreast of the goings-on in the industry
• Make creative recommendations to expand product base and vision
• Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.

Skills Required:

• In-depth knowledge of Agile methodology for product development
• In-depth knowledge of  SCRUM & JEERA
• Outstanding communication, presentation and leadership skills.
• Excellent organizational and time management skills.
• Sharp analytical and problem-solving skills.
• Creative thinker with a vision.
• Attention to details.
• In depth knowledge of  following technologies:
• Frontend:
• Angular 2+, typescript. (Required)
• Backend:
• Django/DjangoREST, Python (Prefered) or NodeJs. 
• Good experience of microservices. 
• Mobile:
• Flutter/Dart or other Core Android/IOs development. 
• DevOps:
• Good understanding of AWS which includes(All required):
• Good expertise in Linux.
• EC2 instance management.
• Scalability (Horizontal or Vertical) which includes autoscaling.
• Proper use of S3 for static file management. 
• SNS or AWS email service.
• AWS resource cost optimization. 
• Proper knowledge of Load Balancers.
• Other:
• Bitbucket/GIT pipelines for automatic build and deploy.
• JIRA.
• Testing with professional test cases. 
• Database: SQL and NoSQL.

Experience :

• Minimum 4-7 years of  experience as a Product Manager 
• Masters in Computer Science, Engineering or similar relevant field