Product Manager

Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.

Responsibilities:

• Answer customer questions through our support queue
• Be the voice of the customer to the Product and Engineering organizations
• Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
• Take ownership of pushing cases to resolution, including working with developers
• Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation
• Qualifications (your experience):
• Highly empathetic and passionate about helping others at a moment's notice
• Applied coding knowledge - Front End or API
• Reliable and active team member
• Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
• Conversational fluency in spoken and written English
• 2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
• 2+ years of professional experience working in a customer-facing role
• Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)

Job Description

Job Location - Hyderabad & Ahmedabad

What you'll do:

· Perform complex application programming activities with an emphasis on mobile development: Angular, ionic, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more

· Assist in the definition of system architecture and detailed solution design that are scalable and extensible

· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible

· Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework

· Become a subject matter expert for our mobile applications

· Deliver amazing solutions to production that knock everyone’s socks off

· Mentor junior developers on the team

What we’re looking for:

· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.

· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.

· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.

· Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.

· Flexible and willing to accept change in priorities, as necessary

Preferred Qualifications:

· Proficient with Apache Cordova framework

· Built or maintained custom Cordova plugin

· Demonstrable knowledge of native coding background in iOS

· Understanding of Apple certificate and profile management

· Experience developing and deploying applications within Kubernetes based containers

· Experience in Agile and SCRUM development techniques

Interior Designer Job Responsibili􀆟es:

 Develops design concepts and produces contract documents based on client needs.

 Meets with clients to program the project requirements.

 Takes accurate as-built measurements for developing floor plans and eleva􀆟ons.

 Creates design concepts and digital presenta􀆟ons with finish selec􀆟ons, furnishings, and fixtures.

 Presents design concepts and takes detailed notes to address customer requests.

 Creates project budgets and maintains up-to-date documenta􀆟on of all ac􀆟vi􀆟es.

 Manages the coordina􀆟on and logis􀆟cs of product deliveries and installa􀆟on.

 Provides follow-up support with customers.

 Develops and maintains produc􀆟ve and effec􀆟ve rela􀆟onships with customers.

Interior Designer Qualifica􀆟ons / Skills:

 Effec􀆟ve verbal and wri􀆩en communica􀆟on skills

 Problem solving skills, a􀆩en􀆟on to detail, and self-starter

 Programming abili􀆟es to extract informa􀆟on and produce reports

 Knowledge of building and accessible codes

 Familiarity with all phases of projects, poten􀆟al issues, and proven history to produce projects

 Knowledge of industry construc􀆟on costs and material costs

 Basic ability to prepare furniture cost es􀆟mates

 Crea􀆟ve eye for detail in prepara􀆟on of design presenta􀆟on materials

Educa􀆟on, Experience, and Licensing Requirements:

 Bachelor’s degree in design or related field 5-10 YRS EXPERIANCE

 Interior Design CERTIFIICATION

 Experience in INDUSTRIAL BUILDINGS

 Experience with FF&E procurement and specifica􀆟on

 Experience managing a department of 4 or more design staff including budget es􀆟mates and project

schedules

 Proficient in AutoCAD, Photoshop, and Revit

5 to 10 years of software development & coding experience

Experience with Infrastructure as Code development (Automation, CICD) AWS CloudFormation, AWS CodeBuild, CodeDeploy are a must have. 

Experience troubleshooting AWS policy or permissions related errors during resource deployments \

Programming experience; preferred Python, PowerShell, bash development experience \

Have Experience with application build automation tools like Apache Maven, Jenkins, Concourse, and Git supporting continuous integration / continuous deployment capabilities (CI/CD) à GitHub and GitHub actions for deployments are must-have skills (Maven, Jenkins, etc. are nice to have)

Have configuration management experience (Chef, Puppet, or Ansible)

Worked in a Development Shop or have SDLC hands on Experience

Familiar with how to write software, test plans, automate and release using modern development methods

AWS certified at an appropriate level

• Dynamics 365 NAV/Business Central technical development experience.
• AL, C/AL coding experience, basics of .NET development
• RDLC reports development.
• Knowledge of Power BI will be nice to have.
• Basic understanding of Web Services/SOAP/ODATA and other protocols. Able to perform simple integrations if needed.
• Working knowledge of Business Central web services and data integrations
• Minimum of 1-year experience configuring, developing, and delivering Microsoft Dynamics NAV or Business Central software

Technical qualifications

• 2+ years of working experience in delivering web applications. 
• Strong experience in Ruby on Rails, API design and architecture.
• Strong experience in databases like MongoDB/PostgreSQL/MySQL.
• Strong understanding of object-oriented programming(OOPs) concepts, data structures, algorithms, APIs, web services, SQL concepts.
• Experience in any JS frameworks like Express. js/Node. js/AngularJS/ReactJS.
• Understanding of version control tools - Git/SVN.
• Supportive in providing clean, maintainable code.
• Empathize with client needs and architect custom solutions.
• Brownie points for knowledge in Golang.

Interested candidates can apply from all over India as we are operating remotely.

Your responsibilities as a Full Stack Developer * Write clean codes with relevant test cases

Roles & Responsibilities-

· Prototype quickly and optimize iteratively

· Integrating front end with server-side logic

· Implement security and data protection measures

· Document the work properly

· Implement feedback received from end-users

· Deployment on cloud

· Understanding of code versioning tools like git

Experience-

· Must have at least 2-3 years of experience in MEAN Stack development i.e MongoDB, Express.js, Angular, and Node.js

· Extensive Experience in API integration and development.

· Working knowledge of HTML5, CSS3, and JavaScript.

· Experience with version control systems and repository management.

· Passionate about writing clean, efficient, and maintainable code.

· Strong analytical and debugging skills and experience building consumer systems at scale.

Required skillset

Applicants must have knowledge and experience in the following:

· Backend frameworks like Nodejs, expressjs

· Working with RDBMS

· Familiarity with MongoDB would be beneficial

· HTML, CSS & JavaScript

· Frontend frameworks like Angular, React / Svelte

· Web server like Nginx

· Familiarity of working with WebSocket’s

· Docker understanding

Notice period- Immediate joiner/ 15 days

• Create well-designed, tested code using best practices for website development, including mobile and responsive site design
• Integrate data from various back-end services and databases
• Create and maintain software documentation
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent

What we're looking for

• A self starter interested in solving customer problems by means of design with a demonstrated ability in research, prototyping & design.

If you are interested in introducing novel ways for companies to solve customer issues & for teams to collaborate, this may be the right role for you.

Responsibilities

• Help guide our overall strategy through design, prototyping, and market research.
• Report directly to our Head of product.
• Provide regular feedback and support.
• Partner closely with marketing to communicate brand value.
• Balance speed and quality, with a focus on tangible results.
• Present your roadmap at company-wide checkins.

Qualifications 

• 2+ years experience as a problem solver
• Natural Observationalist with high attention to detail
• Excellent communication skills
• Deep understanding of technology
• Proven record of shipping features on time and on budget
• Flexible and focussed on solutions
• Organized and self-sufficient

Skills

• UI Design
• UX design
• Figma
• User research 

                                                        Business Development Manager- Job Description

Responsibilities

• Lead generation through various marketing activities, cold call and networking.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Developing sales plan, prospecting / identification of opportunities, customer presentations, managing RFI / RFP responses, and winning opportunities.
• Achieve set targets in terms of revenue, profitability, collection and other result areas.
• Work with technical team and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Manage Key Accounts, develop and maintain client relationship.
• New Account Development, Developing relationships with key decision-makers in target organizations for business development.
• Understanding and coordinating client's needs / enhancements and consulting with team to provide solutions in adherence to delivery schedules.

 Skill Sets

• Knowledge of IT Infrastructure Solutions and Services.
• Knowledge of Networking products like Switches, Routers, structured cabling , NAS SAN Storage, CCTV etc.

• Knowledge of of IT Security products like UTM, firewall, VA-PT Cyber Security and End Point Security.

• Knowledge of Computing like Servers, Desktops etc.

 Requirements

• Technical Background (BE, B.Tech, B Sc, BCA, B.com, Diploma) MBA a strong plus.
• Good track record in IT Hardware, Software & Services sales.
• 3 to 12 years of Corporate Sales experience in IT Industry mandatory. 
• Excellent interpersonal, diplomacy and conflict-resolution skills.
• Good Personal Networking Skills.