
Role and Responsibilities
- Constantly putting yourself in our user’s shoes in order to understand both the delights, and the frustrations of their product experience
- Iterate on our product suite to look for ways we can deliver more value to our customer
- Identify growth levers that can create significant improvements in our growth
- Analyze and scope new product features and initiatives with our data, marketing and engineering teams
- Run experiments and take ownership of analysis from these experiments/KPIs
- Write accessible documentation on product features and initiatives
- Work with usage data and analytics to track product rollouts and feature efficacy
Skills & Experience
- You have 2-3 years or more in consumer tech (ideally Fintech) in a product role
- You are passionate about making a social impact and want to help build a business that dramatically improves people’s lives-You constantly generate ideas about how you might improve a product
- You have significant experience on extracting and delivering consumer insights via focus groups, usability tests, surveys, behavioral data, A/B testing
- You have a strong analytical background and can dive deep into KPIs to understand how to improve them
- You are not discouraged when an idea is released and doesn’t lead to the optimum outcome, instead you will learn from it and move to the next project
- Excellent written and oral communication skills with the ability to multitask
Qualifications and Education Requirements
B.E, Any Graduation in IT

About Ruptok
About
Connect with the team
Similar jobs
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
RESPONSIBILITIES
- Handling customer complaints, provide appropriate solutions and alternatives within the time limit.
- Following up to ensure proper resolution.
- Adherence to all the SLAs
- Mediate between clients and the organization.
- Possessing excellent product knowledge to enhance customer support
- Promote value through great customer experience.
REQUIREMENTS
- A bachelor’s degree in administration or a related field.
- A minimum of 1-2 years' experience as a customer support executive.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of customer success processes.
- Patient and active listener.
- Passion for service.
Experience: fresher to 2 years.
Great spoken and written english. Knows how to research.
Understands the basics of SEO writing. Has a flair for writing articles focused on brands and creators.
The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:
1. Sales to be done by phone and email.
2. Cold calling and closing the deal.
3. The sales executive should generate client interest
4. The sales executive should be able to ensure that this interest is converted into purchases by the client
Department: Information Systems
Reports to: Tech Lead - Regulatory Reporting IT, Product Control IT & Reference Data IT Internal Development & Support
About the Department: Information Systems
The Information Systems Department (‘ISD’) provides a full range of state of the art technology services to all departments within Mizuho International plc in London. This includes teams servicing the client-facing business units, Operations, Finance and Risk departments.
The department utilises modern delivery methodologies & techniques including Agile, Containerisation & Continuous integration.
Each team has resources to provide project management, analysis, software development, package implementation, systems integration services and application support and is expected to contribute to the change.
Primary Responsibilities
Summary
Within Regulatory Reporting, Reference Data & Product Control IT team, the developer will work towards enhancing and supporting our newly delivered financial data reference data platform, GoldenSource. This requires involvement in development and post production support project life cycle. This role will expose the individual to all business areas, including front office, settlements, custody and accounting.
This role will also involve providing 3rd Line support for any implemented solutions including incident, problem, and defect management
Specific Responsibilities
Design and development of the instrument reference data module
Conduct systems testing and support user acceptance testing
Dealing with day-to-day production problems and maintenance. This may require working shifts and/or being on-call out of normal working hours.
Adhering to Mizuho International development standards and procedures, including change control
Person Specification
Essential
Knowledge of the GoldenSource product
Experience in implementing and supporting the GoldenSource product in a financial institution
Minimum five years’ experience in Java and J2EE
Experience in using object oriented methodologies
Desirable
A broad understanding of Fixed Income, Equity and/or Futures processing through investment banking experience
Experience in using TDD/BDD agile methodology
Technical Knowledge/Skills
Essential
Experience with Publish/Subscribe messaging paradigms, distributed transaction processing based on JTA/JTS
Experience with installing, configuring and monitoring JBoss
GoldenSource Security master module
GoldenSource Customer & Counterparty module
UNIX skills in particular Linux
Excellent relational database skills, preferably ORACLE
Experience of using automated testing tools such as JUnit and mocking libraries such as jMock
Experience of working with XML based technologies such as XSLT
Desirable
Experience of Subversion, Ant, Maven and CI frameworks such as Bamboo.
Building connectors using the GoldenSource product tools
Experience of software configuration management
Experience with integration/acceptance testing frameworks such as FitNesse
WebServices
Document database experience, preferably MongoDB
Experience of Javascript on the client and Node.js
Qualifications
Degree or equivalent.
Active participant in relevant forums/external working groups.
Key Behaviors/Competencies
Operational Effectiveness and Innovation: Achieving Quality Results:
Delivering Tasks – Silver
Problem Solving – Silver
Flexibility & Drive to Improve – Silver
Risk Awareness – Silver
Enhance product Scope:
Strategic Business Management – Silver
Business Awareness – Silver
People:
Leadership – Silver
Management – Silver
Communication – Silver
Ethics and Conduct Level 1 – Silver
Ethics and Conduct Level 2 – Silver
Client Centricity – Silver
Effective Collaboration:
Team Working in Your team – Silver
Team Working With Other Teams – Silver
- Developing new user-facing features using React.js and other JavaScript libraries
- Building reusable cross platform components and front-end libraries for future use
- Expertise with Web Services / REST APIs.
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Maintaining and enhancing existing websites while adhering to best practices
What you need to have:
- Experience in building customer facing cross platform Mobile apps using React Native
- Experience in RESTfull API
- Experience in integrating third party APIs
- Knowledge of React Native, React, Java Script, CSS
- Knowledge in Amazon cloud, Git, MongoDB, Postgress, NGINX
- Knowledge in Node Js(Express Js)
- Strong understanding of sales and FMCG retail/ wholesale
- Deep understanding of user service
- Deep knowledge of running CRM based sales teams and hitting targets
- Problem solver, Empathatic, Energetic, Curious









