Title: QA Tester
Location: Remote (India)
Shift: US Shift (Full-time)
Experience: 6 months–2 years
About Master-O
Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.
As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.
Key Responsibilities
🔍 Quality Assurance & Testing
- Perform functional and exploratory testing across the Master-O platform
- Identify, log, track, and validate bugs with expected behavior
- Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
- Collaborate closely with Product Managers and Developers to understand requirements and edge cases
- Ensure UAT releases meet quality benchmarks before production deployment
- Validate fixes and ensure no regressions post-release
💬 Customer Support (Freshchat)
- Handle Freshchat queries from end users during US business hours
- Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
- Maintain high SLA adherence for response and resolution times
- Act as the bridge between users and the product team by sharing recurring issues and insights
- Document FAQs, common issues, and resolutions to improve support efficiency
Required Skills & Experience
- 6 months–2 years of full-time experience in QA/testing roles
- Experience testing B2B SaaS platforms (strongly preferred)
- Familiarity with testing gamified products, learning platforms, or interactive applications
- Experience using bug tracking tools (Jira or similar)
- Excellent attention to detail and a strong user-first mindset
- Clear written communication skills (especially while logging bugs and handling chat support)
- Comfortable working US shift timings in a remote setup
What You’ll Love About Working at Master-O
- Work on a high-impact, gamified product used by enterprise sales teams
- Direct ownership of product quality and user experience
- Remote-first culture with real accountability and trust
- Opportunity to collaborate with global clients and users
- A fast-growing product environment where your voice actually matters
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
React.js
Flutter
Amazon Web Services (AWS)Candid answers by the company
Gurugram
Company social profiles
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Follow CutshortShubham Vishwakarma
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