QA Tester

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

• Role overview
  As an SDE-3 Fullstack, you will actively lead, setting top-class engineering examples, a team of young talented web developers, and take major responsibility for end-to-end project development and delivery along with the Engineering Manager (EM), Principal Engineer (PE), other SDE-3 leads, and Technical Project Manager (TPM). You will also assist them with hiring and training the team. In essence, your usual day will be primarily coding 100% of the time.
  
  
  The person that we are looking for
  We are seeking an SDE-3 Frontend at Trinka ( https://trinka.ai ) with 5+ years of enterprise frontend web development experience primarily working on the AngularJS/ReactJS.

What we would love to see in you:
 

• Excellent Javascript programming skills - comfortable with writing, dubugging, refactoring and reviewing pure JS and AngularJS code
• Good problem solving skills to frame technical solutions for complex business problems.
• Experience with unit and integration testing. You believe in and encourage extensive test coverage and seek to automate testing whenever possible.
• Responsible for designing and conducting a high-quality code-review process and maintaining highly performant, testable code with following strong software design patterns.
• Breaking down complex problems into small tasks and PRs to deliver value safely and incrementally.
• You will be actively reviewing approaches created by the tech team and helping them to find the optimal solutions to the problems.
  
  Experience
  
  You have proven 5+ years of frontend experience (AngularJS/Reactjs preferred)
  2+ years of experience with Websockets
  Any experience with browser plugin development (good to have)

Urgent Opening for Mobile Automation Testing with Value Labs
Kindly share your details;-
Total Experience:
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JD:-• Well versed with Functional/Manual Testing and testing documentation
• SeeTest Automation/Appium Automation tool
• Must have Mobile Automation Experience
• Good communication skills and should be able to handle the projects independently 
• Should be flexible and ready to support when required and able to work in handshake model with onsite counter parts.
• Very good communication skills to take up Dev, client, and onsite communication.
• Ready API Automation Expertise
• JIRA Tool Experience
• Should be willing to learn new libraries and apply them in project quickly
• Willing to learn UI automation test frameworks                                              
• Should work on Shifts 2-11PM

Regards
Ajay Kumar(Kindly reach me at ajay.kumar@saivasystemdotcom)

Job Description

• Architect highly scalable, highly available systems with minimal guidance.
• Developing p2p infrastructure systems to support blockchain interoperability
• Establishing policies and procedures that produce secure, high-quality software
• Write and review technical proposals
• Improve engineering standards, tooling, and processes
• Coding with concurrency, efficiency and scalability as primary motive
• Document systems, build runbooks, and automate those processes
• Being hands on by writing, testing, and deploying high-performance networking code
• Rigor on clean code, unit testing, code coverage and best practices
• Supporting and Leading the team of junior developers

Required qualifications

3+ years of experience in Golang, Strong knowledge of Go programming language, paradigms, constructs, and idioms, willingness to learn on the go, ability to write clean code, a strong sense of responsibility.

Tech Stack

Go, git, linux, bash, ability to work with Docker.

Nice to have

Experience developing in c++, cryptography and system software development experience, understanding of design patterns, understanding of operating systems and networks.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs