
About Gemini Solutions Pvt Ltd
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Job Summary:
We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.
Key Responsibilities:
• Handle inbound calls and manage IT service requests and incidents efficiently
• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.
• Provide support for client environments including AVDI, Citrix, and Windows-based systems
• Perform basic Windows OS and network connectivity troubleshooting
• Update and maintain Knowledge Base (KB) articles
• Ensure shift adherence and active participation in shift handovers and team huddles
• Collaborate with cross-functional teams for issue resolution
• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces
• Maintain high levels of customer satisfaction through professional communication and timely resolution
Required Skills:
• Proven experience in a service desk/call center role handling US customers
• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy
• Familiarity with Citrix, AVDI, and Windows troubleshooting
• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)
• Excellent verbal and written communication skills
• Ability to work in a night shift and rotational 24x7 schedule
• Strong team collaboration and time management skills

Mandatory Criteria :
- Candidate must have Strong hands-on experience with Kubernetes of atleast 2 years in production environments.
- Candidate should have Expertise in at least one public cloud platform [GCP (Preferred), AWS, Azure, or OCI).
- Proficient in backend programming with Python, Java, or Kotlin (at least one is required).
- Candidate should have strong Backend experience.
- Hands-on experience with BigQuery or Snowflake for data analytics and integration.
About the Role
We are looking for a highly skilled and motivated Cloud Backend Engineer with 4–7 years of experience, who has worked extensively on at least one major cloud platform (GCP, AWS, Azure, or OCI). Experience with multiple cloud providers is a strong plus. As a Senior Development Engineer, you will play a key role in designing, building, and scaling backend services and infrastructure on cloud-native platforms.
# Experience with Kubernetes is mandatory.
Key Responsibilities
- Design and develop scalable, reliable backend services and cloud-native applications.
- Build and manage RESTful APIs, microservices, and asynchronous data processing systems.
- Deploy and operate workloads on Kubernetes with best practices in availability, monitoring, and cost-efficiency.
- Implement and manage CI/CD pipelines and infrastructure automation.
- Collaborate with frontend, DevOps, and product teams in an agile environment.
- Ensure high code quality through testing, reviews, and documentation.
Required Skills
- Strong hands-on experience with Kubernetes of atleast 2 years in production environments (mandatory).
- Expertise in at least one public cloud platform [GCP (Preferred), AWS, Azure, or OCI].
- Proficient in backend programming with Python, Java, or Kotlin (at least one is required).
- Solid understanding of distributed systems, microservices, and cloud-native architecture.
- Experience with containerization using Docker and Kubernetes-native deployment workflows.
- Working knowledge of SQL and relational databases.
Preferred Qualifications
- Experience working across multiple cloud platforms.
- Familiarity with infrastructure-as-code tools like Terraform or CloudFormation.
- Exposure to monitoring, logging, and observability stacks (e.g., Prometheus, Grafana, Cloud Monitoring).
- Hands-on experience with BigQuery or Snowflake for data analytics and integration.
Nice to Have
- Knowledge of NoSQL databases or event-driven/message-based architectures.
- Experience with serverless services, managed data pipelines, or data lake platforms.
Build the future of 3D virtual and hybrid events with Sarcon. Fast-growing profitable startup working with top brands across the globe.
We are recognized by the Government of Singapore & are a NASSCOM 10K startup. We also have a bunch of prestigious recognitions to our name. Our technology has powered virtual, hybrid and physical events of all sizes, from large international conferences to focused B2B meets in industries ranging from defense, information technology, aerospace to medicine and nanotechnology. The engineering team behind Sarcon consists of patent-holding engineers having worked for the likes of Intel, Qualcomm, Oracle, and L-Brands. We are continually working on adding products and features to our arsenal to make your events world-class.
In this role you would get to work closely not only with a highly smart and dedicated group of technologists but also with the sales and customer success teams as you help deliver the delightful experience customers have started to expect from Sarcon.
The role would be of interest to you if:
1) You want to build a world-class B2B2C product (A product used by businesses and end customers).
2) Are excited by the prospect of building cutting edge, scalable,secure, and intuitive applications.
3) You want to work on a product that is seeing exponential growth in demand and are excited by the challenges of building technology to support this demand
4) You want to work on stuff where the impact of your work will be seen by hundreds of thousands of industry leaders across industries
5) You want to push yourself to your limits and build a world-beater
Bonus-
Experience with Docker
Setting up scalable systems on the cloud
Key responsibilities:
1. Work on full-stack development with Primary Laravel PHP, JavaScript & Secondary- NodeJS,React
2. Work on building high-performance scalable applications for the global audience
Salary is negotiable for rockstar candidates.
We are looking for a Java Developer with minimum 3 to 8 years of experience.
Responsibilities and Duties:
- Java/Java EE application development while providing expertise in the full software development life cycle, from concept and design to testing.
- Contribute to all phases of the development life cycle
- Write well-designed, testable, efficient code
- Ensure designs comply with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Role / Purpose - Lead Developer - API and Microservices
Must have a strong hands-on development track record building integration utilizing a variety of integration products, tools, protocols, technologies, and patterns.
- Must have an in-depth understanding of SOA/EAI/ESB concepts, SOA Governance, Event-Driven Architecture, message-based architectures, file sharing, and exchange platforms, data virtualization and caching strategies, J2EE design patterns, frameworks
- Should possess experience with at least one of middleware technologies (Application Servers, BPMS, BRMS, ESB & Message Brokers), Programming languages (e.g. Java/J2EE, JavaScript, COBOL, C), Operating Systems (e.g. Windows, Linux, MVS), and Databases (DB2, MySQL, No SQL Databases like MongoDB, Cassandra, Hadoop, etc.)
- Must have experience implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee and frameworks such as Spring Boot for Microservices
- Should have Advanced skills in implementing API Service architectures (SOAP, REST) using any of the market-leading API Management tools such as Apigee or similar frameworks such as Spring Boot for Microservices
- Appetite to manage large-scale projects and multiple tracks
- Experience and knowhow of the e-commerce domain and retail experience are preferred
- Good communication & people managerial skills
About us:
Equal parts creative agency, engineering firm, and consultancy, Grappus has a reputation of doing things differently. We work with brands big and small, far and wide, helping them understand, prototype and deploy a broad range of custom tech. We value design and we cringe at bad UX. Each project is a clean slate, we don’t have frameworks, or any pre-made formulas. We’re not here to just grow big, make money and win awards. We’re here to crack the process of building truly innovative products from scratch. Products that make people say ‘damn’.
People at Grappus usually experience a highly accelerated career growth well beyond the narrow constraints of their ‘job description’. Here, the growth ladder is tailored to you. It operates exactly as fast as you can manage to grow. We think it's a waste when smart people are unable to make an impact. Our aim is to unleash your potential by giving you massive challenges and the freedom to solve them.
We’re in a fluid world, where we don’t know what technologies we’ll use next, or the projects we’ll work on. We’re actively searching for ways to shine a light on our blind spots, whether it is in the products we want to build, the problems we like to solve, or the company culture we try to create. That’s what makes life at Grappus so exciting. Grappus is an ongoing experiment and you are a part of it. We'll be a different company a few years from now because you are going to change it for the better. We can’t wait to see where you take us.
About the role:
We are seeking a Senior Backend Developer who has a knack for coming up with creative solutions to unique problems, planning development cycles and writing technical documentation while leading a team of developers. You should have experience with different design pattern implementation and be quick in making architectural decisions. You can get in where needed to write clean, reusable, and performant code, with creative sensibilities to push projects towards perfection. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers.
What we’d like to see:
● Ability to write elegant and readable code
● Excellent problem solving skills and love technical challenges
● Comfortable working in a team-oriented and collaborative environment
● Strong understanding of Agile and Lean software development processes and practices
● Stays plugged into emerging technologies/industry trends and applies them proactively
● Taking leads on projects as needed
● Knowledge of software best practices, like test driven development and continuous integration
● Directing the development team in the design, development, coding, testing and debugging of applications
Must have:
● BE/ BTech in Computer Science or a related field or equivalent practical experience
● 4+ years of professional backend development experience
● Experience coaching and mentoring junior developers
● Aggressive problem diagnosis and creative problem solving skills and client handling skills
● Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
● Experience working with Python/Django or NodeJS
● Knowledge of DRF, Redis, Celery, RabbitMQ, Jenkins, MongoDB and PostgreSQL
● Implemented CI/CD in any of the projects done
● Strong understanding of the full web technology stack (i.e. HTTP, caching, headers, cookies, etc)
● Proficiency in working with API’s and third party integrations
● Demonstrated ability to learn new technologies
● Experience with multi-tenant architectures (SaaS)
● Experience with Test Driven Development
● Excellent project and time management skills
Nice to have:
● Familiarity and experience using a variety of architectural Design Patterns
● Knowledge of Kubernetes/Docker and Devops
● Personal projects or contributions to the open source community
● Strong organizational skills to juggle multiple tasks within the constraints of timelines
● Team player (those great personality types that people love to work with)
● Great communication skills
Why you’ll love it here:
(Besides working with our team with infinite charm)
● We have no fixed work timings or leave policy, you can take unlimited leaves and start your day whenever you want. (Just make sure others in your team don’t suffer)
● We don’t track these hours you put in or ask you to fill time sheets. We don’t believe in
micromanaging, if you’re struggling, ask for help. If someone else is, offer some support.
● We never mind if people make mistakes or screw up in any way, and offer full encouragement to help people learn fast by failing fast.
● We always encourage people to be completely candid, raise alarms, or log complaints
anonymously in our feedback tool, no matter how harsh.
● We are a ‘Work from Anywhere’ company, since passionate, driven people can work from
anywhere they want; their homes, or cafes, or mountains, or beaches, anywhere.
● We have a 15-day notice period. We want to build a place where people work willingly and passionately.
Job Description
Technical Recruiter Responsibilities:
- Communicating with hiring managers to identify future job openings and the technical requirements for those jobs.
- Writing job descriptions and posting to relevant media platforms.
- Screening applicants for competency with the job requirements.
- Arranging telephone, video, or in-person interviews.
- Performing background and reference checks.
- Presenting the resumes of the most suitable candidates to the hiring manager.
- Offering job positions and completing the relevant paperwork.
- Keeping track of all applicants as well as keeping applicants informed on the application process.
- Forecasting recruitment budgets.
Technical Recruiter Requirements:
- A bachelor's of science or human resources degree.
- A good understanding of technology and technical skills.
- Experience in recruitment processes and platforms.
- Good interpersonal and decision-making skills.
- 5+ years of work experience in end-to-end recruitment.
- Experience with a tech start-up would be a plus
- Experience of hiring tech role like from end, backend, full stack and app developers
- Hands-on experience using HR databases and Applicant Tracking Systems (ATS)
- An ability to multitask and deliver under tight deadlines.
- An ability to be Self-driven and maintain a positive attitude
Experience : 4yrs to 6 yrs
Night shift ( US Time Zone)
Location : Gurgaon ( Currently WFH )
Skill: - Technical Recruiter recruiting for US IT Staffing
Knowledge on Well versed with various visas (H1, OPT, EAD, etc.) and tax terms (W2, C2C, 1099)
Usage of all portals like Portals -Dice, Monster & CareerBuilder, Internet sourcing, networking, employee referrals, cold calls, and direct mailing & resume
Negotiating & finalizing salary/ rate/ hour aspects (W2 & Corp-Corp) with US Citizens, GC, EAD, H1B. etc.
Desired Candidate Profile:
Proven success in a very fast-paced team environment
Agility to fully leverage all processes and technology tools to more productively deliver results Ability to maintain and nurture the relationship with old and new clientele.
Proven ability to drive the sales process from planning to execution
Excellent mentoring, coaching and people management skills
- Managing digital/content marketing activities for our global clients.
- Content writing and updates.
- Influencer marketing and Blogger Outreach.
- Excellent writing and grammatical skills with the ability to write quickly, concisely, and accurately.
- Willingness to work in a dynamic environment and willingness to learn new things and styles.
- Ability to write compelling content on various topics.
- Convince others that your ideas are worth investing time and effort in. This role is at the core of the content marketing team, and others will rely on your work every single day.
- Search Engine Optimisation
- Influencer marketing and Blogger Outreach
- Social Media Marketing
- Saturday & Sunday fixed week offs
- Competitive salary and timely increments
- Potential Career Growth to Lead role for high performers
- Team & Individual Learning and Development is part of our culture
- Vibrant community and regular team outs
- Great team members & energy filled work environment
- Plush Office Campus
Skill(s) required: MS Office, G-Suite and English Proficiency (Written and Verbal)







