QA Lead - TOSCA

About the Role:

We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R, and have experience working with dashboarding tools. Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities:

• Own post-sale customer relationship and act as the primary technical point of contact.
• Drive product adoption and usage through effective onboarding, training, and ongoing support.
• Work closely with clients to understand business goals and align them with product capabilities.
• Collaborate with internal product, engineering, and data teams to deliver solutions and enhancements tailored to client needs.
• Analyze customer data and usage trends to proactively identify opportunities and risks.
• Build dashboards or reports for customers using internal tools or integrations.
• Lead business reviews, share insights, and communicate value delivered.
• Support customers in configuring rules, data integrations, and troubleshooting issues.
• Drive renewal and expansion by ensuring customer satisfaction and delivering measurable outcomes.

Requirements:

• 7+ years of experience in a Customer Success, Technical Account Management, or Solution Consulting role in a SaaS or software product company.
• Strong SQL skills and working experience with Python or R.
• Experience with dashboarding tools such as Tableau, Power BI, Looker, or similar.
• Understanding of data pipelines, APIs, and data modeling.
• Excellent communication and stakeholder management skills.
• Proven track record of managing mid to large enterprise clients.
• Experience in eCommerce, retail, or consumer-facing businesses is highly desirable.
• Ability to translate technical details into business context and vice versa.
• Bachelor’s or Master’s degree in Computer Science, Analytics, Engineering, or related field.

Nice to Have:

• Exposure to machine learning workflows, recommendation systems, or pricing analytics.
• Familiarity with cloud platforms (AWS/GCP/Azure).
• Experience working with cross-functional teams in Agile environments.

1.      Experience Requirements

Essential

·      10+ years of experience of Maintaining and Managing a Window Infrastructure environment

·      10+ Years of experience of MS Server, MS Clustering, Active Directory Services, Group Policy, DNS, DHCP, CA, Federation

·      8+ years of experience of Exchange Server

·      5+ years of experience of Cloud infrastructure technology such as Azure, AWS, Google Cloud and Office 365.

·      5+ Previous experience within an Infrastructure Management role.

Desirable

·      Exposure to virtualisation technologies VMWare and HyperV

·      Exposure to virtualisation technologies such as Citrix

2.      Knowledge Requirements

Essential

·      10+ years of knowledge of Windows Server 2012 and above.

·      10+ years of knowledge of Active Directory and Group Policy

·      8+ years of knowledge of MS exchange 2013 and above

·      5+ years of knowledge of HLD/LLD design exposure

·      5+ years of knowledge of AWS, Azure Administration

Desirable

·      Knowledge of Citrix thin client & digital workspace.

·      Knowledge of System Centre suite applications.

·      Knowledge of patch management solution

3.      Skill and Competency Requirements

Essential

·      5+ years administration of maintaining an enterprise windows environment

·      5+ years of experience of installing, configuring & supporting windows server, both on premise and in the cloud.

·      5+ years of experience of automation techniques/tools using Powershell.

·      Strong interpersonal and communication skills (Oral & Written).

·      Ability to work independently in a team.

·      Good adaptability and flexibility.

·      Confidence and decision making.

Desirable

·      Good level of analytical skills to identify, isolate, troubleshoot, and suggest/recommend solutions.

• Well versed with Programming Languages C, C++
  
• At least 2 years of experience working in projects in CAD/CAM or 3D graphics APIs like OpenGL, OpenGL-ES, or WebGL, etc.
  
• Good hold on Geometry
• Able to work independently as needed .
• Able to participate and drive in customer scoping sessions, able to do designs and design reviews, code reviews etc.
• Good communication and client facing skills
• Quick learner 
• Self-driven person
• We are looking for someone who can join soon

• Build efficient, testable, and reusable PHP modules
• Write all clean object-oriented PHP as well as efficient SQL
• Integrate features and improvements that can support our large-and-growing SAAS product.
• Take initiative and contribute to technical solutions, R&D.
• Contribute to internal tools/processes that help us manage the product and QA cycle
• Perform Unit testing.
• Opportunity to learn and work on interesting solutions like Application Scaling, Microservices, Batch Processing, Javascript frameworks like ReactJS.
• Keep abreast of new trends and best practices in web development
• Adhere to milestones assigned

Skills:

• Must require solid programming proficiency with Core PHP.
• Strong knowledge of OOPS and how to apply it in application code is a must.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with SQL databases and their declarative query languages.
• Exposure to designing and building APIs (REST/HTTP/Soap) is highly preferred.
• Understanding the fully synchronous behavior of PHP
• Experience with any MVC framework is an added advantage.
• Proficient understanding of software testing
• Understanding of code versioning tools, such as Bitbucket, Git is an advantage
• Understanding of product development environments and methodologies like Agile highly preferred
• Good problem-solving skills.

Desired Profile:

• Minimum 1.5 years of experience developing web applications and understanding modern PHP standards.
• The candidate should be willing to work with a startup/mid-size company.
• The candidate must love to code and must possess a thorough knowledge of web technologies.
• Motivated and ambitious to learn new technologies, grow as a leader in quick time.
• Good communication skills - must be able to explain work and provide answers in English

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Creating APIs and backend systems
• Scraping sites and creating backend dashboards for data management
• Experience with React.js and native is a plus but not required
• Backend infrastructure management and deployment
• Experience with MongoDB, Express is a plus.

We @ Wroots Global, are happy to bring you below requirement from our client

Kindly go through the JD and share your updated resume as discussed to take this forward.

Enclosing detailed JD for your reference.

What you’ll do
Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): o Work with Clients to assess requirements

Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

Configure the Adobe Campaign solution to customers’ requirement including Campaigns set-ups, building web pages using Scripting

Develop customer specific solutions where necessary and document them

Proactive problem diagnosis, troubleshooting and resolution

What you need to succeed

Ability to develop creative solutions to problems