QA Engineer

Key Responsibilities:

1) Learning and Development Strategy:

• Design and implement comprehensive learning and development programs aligned with the company’s strategic goals.
• Conduct training needs analysis to identify skill gaps and develop targeted training initiatives.
• Create technical quizzes and evaluations to evaluate skill levels and competencies.

2) Program Design and Delivery:

• Develop and deliver engaging training programs, workshops, and seminars.
• Utilise various instructional methods (e.g., e-learning, classroom training, coaching) to enhance employee learning experiences.
• Assess the effectiveness of training programs and make necessary adjustments to improve outcomes.

3)Leadership Development:

• Create and implement leadership development programs to build a pipeline of future leaders.
• Provide coaching and mentoring to managers and high-potential employees.

4) Performance Management:

• Support the performance management process by designing tools and resources for goal setting, feedback, and performance evaluations.
• Collaborate with HR and department heads to ensure alignment of performance management with L&D initiatives.

5) Stakeholder Collaboration:

• Work closely with senior leaders and department heads to understand business needs and tailor L&D programs accordingly.
• Foster a culture of continuous learning and professional development across the organisation.

6) Evaluation and Reporting:

• Monitor and evaluate the effectiveness of training programs through metrics and feedback.
• Prepare and present reports on training outcomes and ROI to senior management.

Qualifications

• Technical Graduation or Post Graduation - Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree is a plus.
• Relevant Experience - 3-6 years of experience in Learning and Development, focusing on program design, delivery, and evaluation.
• Learning and Development background - Strong understanding of learning principles and instructional design methodologies.
• Communication skills - Excellent communication, presentation, and interpersonal skills.
• Management skills - Ability to manage multiple projects and prioritise tasks effectively.

Requirements

• Senior SD4 engineer/Principal Engineer/ Architect who has led or been part of platform teams inside a large/mid tech company
• Deep expertise working with any of the programming languages to write maintainable, scalable, unit-tested code.Python experience is a bonus - but not required
• Good understanding of REST APIs and the web in general and ability to build a feature from scratch & drive it to completion
• Experience with Kubernetes, Prometheus, Grafana, ELK stack, Load Balancing
• Experience in building a platform team on AWS for Product based companies/start-ups

What You’ll Do

• Build the core technology platform, including Automated provisioning of infrastructure, deployment, and monitoring of services
• Build a central services directory within an organization that shows the cost and health of all services and makes the management of microservices extremely easy
• This involves working with core infrastructure and understanding them in great detail - like Kubernetes, ServiceMesh, Service security
• Mentor/coach engineers to facilitate their development and provide technical leadership

• To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
• The ideal Telemarketer will remain calm and professional under pressure and always treat clients with respect.
• Contact potential clients telephonically.
• Read the prepared script when pitching the company's products and services.
• Provide any information that the client requests.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

We are a self organized engineering team with a passion for programming and solving business problems for our customers. We are looking to expand our team capabilities on the DevOps front and are on a lookout for 4 DevOps professionals having relevant hands on technical experience of 4-8 years. 

We encourage our team to continuously learn new technologies and apply the learnings in the day to day work even if the new technologies are not adopted. We strive to continuously improve our DevOps practices and expertise to form a solid backbone for the product, customer relationships and sales teams which enables them to add new customers every week to our financing network.

As a DevOps Engineer, you :

- Will work collaboratively with the engineering and customer support teams to deploy and operate our systems. 

- Build and maintain tools for deployment, monitoring and operations.

- Help automate and streamline our operations and processes. 

- Troubleshoot and resolve issues in our test and production environments. 

- Take control of various mandates and change management processes to ensure compliance for various certifications (PCI and ISO 27001 in particular) 

- Monitor and optimize the usage of various cloud services. 

- Setup and enforce CI/CD processes and practices

Skills required :

- Strong experience with AWS services (EC2, ECS, ELB, S3, SES, to name a few)

- Strong background in Linux/Unix administration and hardening 

- Experience with automation using Ansible, Terraform or equivalent 

- Experience with continuous integration and continuous deployment tools (Jenkins) 

- Experience with container related technologies (docker, lxc, rkt, docker swarm, kubernetes)

- Working understanding of code and script (Python, Perl, Ruby, Java)

- Working understanding of SQL and databases 

- Working understanding of version control system (GIT is preferred) 

- Managing IT operations, setting up best practices and tuning them from time-totime. 

- Ensuring that process overheads do not reduce the productivity and effectiveness of small team. - Willingness to explore and learn new technologies and continuously refactor thetools and processes.

Hi,

Anju Siima Technologies Pvt Ltd. is a leading software company seeking creative and skilled developers to join our fast growing team. Our mission is to design and develop technology that improves the lives of its users, while providing an exceptionally high level of service to our clients.

We are looking for experienced developers who want to be part of a fast-paced, dynamic environment, where everyone’s opinions and efforts are valued. We hire outstanding professionals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work.

Our team of 16+ professionals is working on Guntur and Hyderabad branch, Additionally, many of our team members who aren’t located near one of our offices, work remotely. We provide a highly competitive compensation and benefits package.

Job Description

We are looking for a Dart/Flutter Developer responsible for creating multi-platform apps for iOS and Android using Google’s Flutter development framework. The primary focus will be on creating new experiences and maintaining existing apps. Deep experience contributing to and managing high-scale production mobile apps. You must have previous experience in Flutter and Dart development.

Responsibilities

• Design & implement new app modules based on the product requirements using Flutter framework
• Maintain existing codebases
• Build reusable code and libraries for future use
• Integrate user-interfaces elements developed by other developers
• Build user interfaces designed by UI/UX designers
• Integration of data storage solutions
• Integrate various APIs from third parties
• Debug existing apps components, fix issues and avoid regressions
• Collaborate closely with the teams of UI/UX designers, PMs, QAs, and other developers
• Participate in software architecture, design discussions and code reviews
• Optimize application for maximum speed and scalability
• Follow the company guidelines and best practices

Skills And Qualifications

• You have a bachelor’s degree in computer science or related discipline
• Must have built at least two Android and/or iOS apps with Flutter 
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing micro-services architecture and containers
• Experience with third-party libraries and APIs
• Hands on experience in designing and developing micro-services architecture and containers
• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test Lab.
• Experience with offline storage, threading, and performance tuning.
• Experience with Mobile design patterns e.g MVVM, GoF, Bloc, Provider & etc.
• Experience in writing secure mobile applications (OWASP Mobile Top 10)
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best practices
• Good knowledge of adding third-party libraries
• Ability to understand business requirements and translate them into technical requirements
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• A track record of delivering successful complex consumer product apps (finance apps, e-commerce apps)