QA Engineer

• Web Application Testing: Design, document, and execute comprehensive functional test plans and test cases for complex, highly interactive web applications, ensuring they meet specified requirements and provide an excellent user experience.
• Backend API Testing: Possess deep expertise in validating backend RESTful and/or SOAP APIs. This includes testing request/response payloads, status codes, data integrity, security, and robust error handling mechanisms.
• Data Validation with SQL: Write and execute complex SQL queries (joins, aggregations, conditional logic) to perform backend data checks, verify application states, and ensure data integrity across integration points.
• I Automation (Playwright & TypeScript):
• Design, develop, and maintain robust, scalable, and reusable UI automation scripts using Playwright and TypeScript.
• Integrate automation suites into Continuous Integration/Continuous Deployment (CI/CD) pipelines.
• Implement advanced automation patterns and frameworks (e.g., Page Object Model) to enhance maintainability.
• Prompt-Based Automation: Demonstrate familiarity or hands-on experience with emerging AI-driven or prompt-based automation approaches and tools to accelerate test case generation and execution.
• API Automation: Develop and maintain automated test suites for APIs to ensure reliability and performance.
• JMeter Proficiency: Utilize Apache JMeter to design, script, and execute robust API load testing and stress testing scenarios.
• Analyze performance metrics, identify bottlenecks (e.g., response time, throughput), and provide actionable reports to development teams.
• Experience: 4+ years of professional experience in Quality Assurance and Software Testing, with a strong focus on automation.
• Automation Stack: Expert-level proficiency in developing and maintaining automation scripts using Playwright and TypeScript.
• Testing Tools: Proven experience with API testing tools (e.g., Postman, Swagger) and strong functional testing methodologies.
• Database Skills: Highly proficient in writing and executing complex SQL queries for data validation and backend verification.
• Performance: Hands-on experience with Apache JMeter for API performance and load testing.
• Communication: Excellent communication and collaboration skills to work effectively with cross-functional teams (Developers, Product Managers).
• Problem-Solving: Strong analytical and debugging skills to efficiently isolate and report defects.

Position Details: Mobile Application Developer (Native Android & iOS)

Experience: 3 to 5 Years

What You Will Do:

• Mobile Application Development: Design, develop, and maintain high-performance Native Android and iOS applications.

• Feature Development: Implement new features, enhancements, and bug fixes across mobile platforms.

• UI/UX Implementation: Build responsive, intuitive, and user-friendly mobile interfaces following platform-specific guidelines.

• API Integration: Integrate RESTful APIs, third-party SDKs, and backend services into mobile applications.

• Performance Optimization: Optimize applications for speed, scalability, memory usage, and battery efficiency.

• Testing & Debugging: Troubleshoot application issues, perform debugging, and ensure application stability and reliability.

• Release Management: Support application deployment, testing, and release processes on Google Play Store and Apple App Store.

• Collaboration: Work closely with Product Managers, Designers, QA, and Backend teams to deliver high-quality mobile solutions.

• Documentation: Maintain technical documentation, code standards, and development best practices.

What You Will Bring:

• Experience: 3 to 5 years of hands-on experience in Native Mobile Application Development.

• iOS Expertise: Strong experience with Swift, UIKit, SwiftUI, iOS SDK, and Xcode.

• Android Expertise: Strong experience with Kotlin/Java, Android SDK, Jetpack Components, and Android Studio.

• Architecture Knowledge: Understanding of MVVM, MVC, Clean Architecture, and mobile design patterns.

• Mobile Fundamentals: Knowledge of multithreading, concurrency, memory management, and local storage mechanisms.

• API Integration: Experience integrating RESTful APIs, JSON parsing, and third-party libraries.

• Version Control: Hands-on experience with Git and collaborative development workflows.

• Problem Solving: Strong debugging, troubleshooting, and analytical skills.

• Communication: Ability to collaborate effectively in Agile development environments.

What Will Make You Stand Out:

• Reactive Programming: Experience with Combine, RxSwift, Kotlin Coroutines, or Flow.

• Modern UI Development: Hands-on experience with SwiftUI and Jetpack Compose.

• App Store Experience: Experience publishing and maintaining applications on App Store and Google Play Store.

• Mobile Security: Understanding of authentication, secure storage, and mobile security best practices.

• CI/CD Exposure: Familiarity with mobile CI/CD pipelines and automated deployment processes.

• Performance Engineering: Experience optimizing application performance and user experience.

Technical Skills and Qualification:

• Key Skills: Swift, SwiftUI, UIKit, iOS SDK, Xcode, Kotlin, Java, Android SDK, Android Studio, Jetpack Components, MVVM, MVC, Clean Architecture, REST APIs, Core Data, SQLite, Room Database, GCD, Coroutines, Git, App Store Connect, Google Play Console, Mobile Security, Agile/Scrum.

• Minimum Qualification: Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.

Skills

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Do you have what it takes?

·      Proficient in C, C++ development, OS concepts, Data Structures, Distributed computing, and Algorithms.

·      Actively engaged in projects related to architecture and design (architecture, design patterns, reliability, and scaling).

·      Excellent problem-solving capability with strong fundamentals in Computer Science.

·      Highly proficient in data structures and algorithms.

·      Ability to pick up new technologies rapidly to convert specifications to low level design.

·      Ability to clearly communicate the intent and approach when producing a code design document.

How can you contribute to our success?

·      Develop frontend as well as backend components for delivering product on cloud platforms.

·      Participate in activities that lead up to the code design. This may include activities such as developing prototypes, proof of concept, compare pros and cons of various implementation choices being considered and recommending the most appropriate one.

·      Mentor and influence junior developers to adhere to good coding standards and become quality conscious.

·      Review critical pieces of code that are developed as per this code design.

·      Ensure that the code being delivered is of the highest quality.

·      Ensure appropriate unit tests and functional as well as non-functional tests are considered.

·      Conceptualize and work towards building processes, methodology, and tools to improve team’s ability to deliver high quality software. 

• Research and write industry-related content
• Create new content to assist marketing campaigns
• Promote content through multiple channels
• Update website content as needed
• Optimise content using SEO best practices

• Expertise in using content management software, social media platforms and SEO techniques
• Must have written and published blog articles and social media content
• Knowledge about personal finance and investment opportunities is a plus

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies
• Building business relationships with current and potential clients
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences, to grow business
• Creating and maintaining a list/database of prospect clients; maintaining a database of prospective client information
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals
• Maintaining a pipeline of all sales administration using appropriate CRM software
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans  

• Experience with lead generation and prospect management
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers
• Persuasive and goal-oriented
• Possesses an energetic, outgoing, and friendly demeanor
• Able to professionally and confidently communicate with C-Level Executives
• High school degree or equivalent
• Four years of cold calling experience; previous experience in an outbound call center, inside sales experience, or related sales experience; knowledge of sales process from initiation to close
• Excellent analytical and time-management skills
• Demonstrated and proven sales results
• Ability to work independently  and achieve targets