Customer Experience Executive

About the Role

We are actively seeking talented Senior Python Developers to join our ambitious team dedicated to pushing the frontiers of AI technology. This opportunity is tailored for professionals who thrive on developing innovative solutions and who aspire to be at the forefront of AI advancements. You will work with different companies in the US who are looking to develop both commercial and research AI solutions.

Required Skills:

• Write effective Python code to tackle complex issues
• Use business sense and analytical abilities to glean valuable insights from public databases 
• Clearly express the reasoning and logic when writing code in Jupyter notebooks or other suitable mediums
• Extensive experience working with Python 
• Proficiency with the language's syntax and conventions
• Previous experience tackling algorithmic problems
• Nice to have some prior Software Quality Assurance and Test Planning experience
• Excellent spoken and written English communication skills

The ideal candidates should be able to

• Clearly explain their strategies for problem-solving.
• Design practical solutions in code.
• Develop test cases to validate their solutions.
• Debug and refine their solutions for improvement.

The Salesforce Technical Architect is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers.

Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations

• Translate business requirements into system solutions

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives

• Provide oversight and governance of Salesforce projects

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation

• Ability to understand a project and deep dive to debug issues

• Provide solutions to pre-sales teams and present solutions to customers

Requirements

• 9-14 years CRM experience with a minimum of 6 years on the Salesforce platform

• Expert level understanding of the Salesforce clouds, including Sales, Service, Community, Marketing and Community Clouds

• Knowledge of Manufacturing & Consumer Goods clouds is an added advantage

• Understanding of systems architecture and ability to design scalable performance-driven solutions

• Understanding of key design patterns and large data volume limitations and best practices

• Understanding of data sharing and visibility considerations and how these play into platform architecture

• Familiarity with standard authentication mechanisms.

• Knowledge of data integration tools and experience integrating Salesforce with different busines

We are looking for a Mobile Lead (IOS & Android) for one of the leading TMT bar manufacturers & suppliers in Kolkata.

Role - Mobile Lead (IOS & Android)

Experience - 5+ years

Location - Kolkata

Job Description :-

As a Mobile Lead, your primary responsibility is to oversee the development and maintenance of mobile applications for our organization. 

Some of the key job responsibilities include :-

1. Leading the Mobile Development Team: You will lead a team of developers, designers who are responsible for building and maintaining mobile applications. You will be responsible for Coding, delegating tasks, setting goals and timelines, and overseeing the team's performance to ensure that the development process runs smoothly.

2. Developing Mobile Applications: You will be responsible for developing mobile applications for iOS and Android platforms, using a range of programming languages such as Swift, Java, Kotlin, and React Native. You will need to ensure that the application is scalable, user-friendly, and meets the specific requirements of the organization.

3. Collaborating with Stakeholders: You will be responsible for collaborating with various stakeholders in the organization, including product managers, project managers, designers, and other development teams to understand the requirements and objectives of the application. You will need to ensure that the application aligns with the overall product roadmap and meets the business objectives.

4. Ensuring Quality: You will be responsible for ensuring the quality of the mobile application, including testing, debugging, and fixing any issues that arise during the development process. You will need to

ensure that the application is free of bugs, runs smoothly, and meets performance and usability standards.

5. Keeping Up with Emerging Trends: You will need to stay up to date with the latest developments in mobile technology, and emerging trends in user experience and design. You will need to ensure that the mobile application is using the latest technologies and is in line with industry best practices.

6. Managing Project Budget: You will be responsible for managing the budget for mobile development projects, including resource allocation, vendor management, and contract negotiations.

Overall, the Mobile Lead is a critical role that requires a strong understanding of mobile development processes and the ability to lead a team to deliver high-quality mobile applications.

• Creating detailed and well-structured test plans and test cases
• Writing manual test cases for the application against the requirements
• Handling the testing project independently
• Developing and applying testing processes for new and existing products to meet client needs
• Performing thorough regression testing when bugs are resolved
• Troubleshooting quality issues and modifying test procedures
• Verifying test result and logging defect in the tool

Desired Candidate Profile

• Bachelor's degree in Computer Science or related technical discipline
• Must have 2- 4 years of manual testing experience in Embedded Systems
• 3-6 years Embedded QA engineering experience
• Expertise in Functional and System Testing
• Experience in communication protocols such as SPI, I2C etc
• Experience in handling the LAB equipments for the embedded devices
• Strong hands-on in embedded product testing
• Knowledge of Audio Testing is an added advantage
• Strong knowledge of software QA methodologies, tools and processes
• Strong written and oral communication skills
• Problem solving and analytical skills
• Self-motivation with the ability to drive features to delivery
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly    

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.

1. Should know basics like Structure, data types, unions, enum , pointers , type casting etc
2. Should know data structures mandatory like linked list (basic expectation)
3. This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
4. We expect candidate to write code given a problem statement (if not proper code at least pseudo code )

• Strong experience in Java Development
• Deep expertise and hands-on experience with Web Applications
• Expertise in Java, Spring Boot is an added advantage.
• Experience in Microservices
• Hands-on design experience with Web Services (REST, SOAP, etc ..).
• Strong grasp of security principles.

Nice to Have

• Spring Zuul
• Kafka
• cryptography and certificates

Abilities:

• Developer with  strong ability to develop web applications using Java
• Should be able to Code, design, and implement
• Maintain code integrity and organization

• Develop & implement account plans, business capture strategies and proposals.
• Undertake executive-level engagement with target customer to present the product & relate it to business growth prospects.
• Derive and close business opportunities with target accounts
• Lead & manage Product Presentations.
• Establish, develop and manage key relationships towards business growth.