About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?

About Zupee
About
Mission Zupee
We have made it our mission to improve people’s lives by improving their learning ability, skills and mental aptitude through scientifically designed Games. We have already helped over 10 million people improve their general knowledge, critical thinking and competitive skills. We are living in an age of competition and it is important to stay sharp and well informed. Zupee is committed to enhancing and enabling talent and skills for the workforce of the future by creating formats that educate, inform, entertain and reward the skills based behaviour of our users.
About us
Founded in 2018 by two IIT Kanpur graduates, We are backed by marquee investors and have raised USD 19Mn in series-A thus far. As India’s fastest growing skill-based Gaming company, we’re at the forefront of the industry and now holding a new vision to become the world’s leading gamification platform.
Our Growth Story
The online gaming industry is growing at an annual rate of 40% and is expected to become a 14 billion USD market in India by 2025. Zupee’s growth has galloped past the industry and become profitable at the EBT level in record time with more than 10Mn user base & consumer spend of 2Bn USD on our platform.
Follow links below to know more about our recent Forbes Asia 30under30 & fundraise coverages:
2. https://www.vccircle.com/matrix-partners-india-leads-series-a-funding-round-in-gaming-app-zupee
3. https://www.vccircle.com/exclusive-smile-group-backs-gaming-startup-zupee
4. https://www.forbes.com/profile/zupee/?list=30under30-asia-consumer-technology&sh=1c4e8e5a1cb0
Our Culture
Zupee thrives on a culture of entrepreneurship (ownership & hustle), customer obsession, bias for diagnosis & action and trust & respect for everyone. We keep our mission first in order to win customer’s trust above everything.
Photos
Connect with the team
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Responsibilities:
Develop and maintain frontend components for websites using state of the art web standards as Vue/Nuxt, React/Next or Web Components.
Work closely with backend developers to ensure seamless integration and data flow.
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Implement best practices for web accessibility (WCAG) and cross-browser compatibility.
Ensure responsive design and mobile-first principles are consistently applied.
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Proven experience as a Frontend Developer with expertise in Web-CMS-Projects.
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Years of Experience:
3-5 years of frontend development experience in the context of Websites and Web-CMS.
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Location: Mumbai
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Develop and implement HR strategies and initiatives aligned with the overall business strategy
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Manage the recruitment and selection process
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Develop and monitor overall HR strategies, systems, tactics and procedures across the organisation.
Nurture a positive working environment
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Report to management and provide decision support through HR metrics
Ensure legal compliance throughout human resource management
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Proven working experience as HR manager or other HR executive
People oriented and results driven
Demonstrable experience with human resources metrics
Knowledge of HR systems and databases
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Excellent active listening, negotiation and presentation skills
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Write and review technical documents, including design, developments, and code review
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Provide technical support to team
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Work independently and handle product responsibilities with stakeholders and good communication skills
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Good understanding of performance and security aspects of software development
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Working experience in Agile Software Methodology (Scrum and Kanban)
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6+ years of experience in Software development using Java and J2EE technologies
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Experience in designing front end interfaces using HTML, CSS, Javascript, iQuery, AJAX
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Experience in Build tools like Maven
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Strong hands-on experience in developing microservices using Springboot
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Strong hands-on experience in Spring Framework such as Spring MVC, IDC, AOP and Spring JDBC
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