About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?
About Zupee
Mission Zupee
We have made it our mission to improve people’s lives by improving their learning ability, skills and mental aptitude through scientifically designed Games. We have already helped over 10 million people improve their general knowledge, critical thinking and competitive skills. We are living in an age of competition and it is important to stay sharp and well informed. Zupee is committed to enhancing and enabling talent and skills for the workforce of the future by creating formats that educate, inform, entertain and reward the skills based behaviour of our users.
About us
Founded in 2018 by two IIT Kanpur graduates, We are backed by marquee investors and have raised USD 19Mn in series-A thus far. As India’s fastest growing skill-based Gaming company, we’re at the forefront of the industry and now holding a new vision to become the world’s leading gamification platform.
Our Growth Story
The online gaming industry is growing at an annual rate of 40% and is expected to become a 14 billion USD market in India by 2025. Zupee’s growth has galloped past the industry and become profitable at the EBT level in record time with more than 10Mn user base & consumer spend of 2Bn USD on our platform.
Follow links below to know more about our recent Forbes Asia 30under30 & fundraise coverages:
2. https://www.vccircle.com/matrix-partners-india-leads-series-a-funding-round-in-gaming-app-zupee
3. https://www.vccircle.com/exclusive-smile-group-backs-gaming-startup-zupee
4. https://www.forbes.com/profile/zupee/?list=30under30-asia-consumer-technology&sh=1c4e8e5a1cb0
Our Culture
Zupee thrives on a culture of entrepreneurship (ownership & hustle), customer obsession, bias for diagnosis & action and trust & respect for everyone. We keep our mission first in order to win customer’s trust above everything.
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About Us:
Asli Kahani is a recognized magazine and digital media company with a commitment to delivering authentic and compelling stories. Our RNI registered status reflects our dedication to journalistic excellence. Headquartered in Bangalore, we are seeking a talented and motivated Graphic Designer and Video Editor to join our dynamic team.
Job Responsibilities:
1. Graphic Design:
- Create visually stunning graphics, illustrations, and layouts for both print and digital platforms.
- Design eye-catching visuals for articles, social media, and promotional materials.
- Collaborate with the editorial team to ensure graphics align with the overall aesthetic and message of the publication.
- Stay updated on design trends and implement innovative ideas to enhance the visual appeal of our content.
2. Video Editing:
- Edit and produce engaging video content for various digital platforms.
- Transform raw footage into polished videos, incorporating visual effects, music, and sound enhancements.
- Collaborate with the content team to ensure video content aligns with the editorial vision.
- Maintain a consistent and high-quality standard across all video productions.
Qualifications:
- Proven experience in graphic design and video editing is preferred, but we are open to freshers with exceptional creative skills and an overachiever attitude.
- Proficiency in Adobe Creative Suite (Illustrator, Photoshop, Premiere Pro, After Effects, etc.).
- Strong understanding of design principles, layout, and composition.
- Ability to work efficiently in a fast-paced environment and meet tight deadlines.
- Excellent communication skills and a collaborative mindset.
Work Arrangement:
This is a work-from-office profile, and remote work or freelancing is not an option. We do not conduct virtual interviews; candidates must visit our head office in Bangalore for the interview process.
Asli Kahani is an equal opportunity employer, and we encourage individuals from diverse backgrounds to apply.
Note: Only shortlisted candidates will be contacted for an in-person interview at our Bangalore head office.
Senior Software Engineer (Frontend)
What you will be doing:
-
Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
-
Building responsive and elegant mobile and desktop web UIs
-
Test, debug and maintain the application software throughout the product lifecycle
-
Architect, develop and maintain front-end libraries
What you need
-
You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
-
Have at least 4 years’ experience in development of responsive web/mobile applications using advanced JS and web technologies
-
And with at least 2 years of experience building frontend UI with a library or framework like ReactJS
-
You’re very comfortable in writing HTML and CSS and love designing beautiful webpages
-
You know the cost/constraints of the browser and network and are able to to improve the
performance of the product across devices.
-
Have great communication skills, strong work ethics
-
And are comfortable with agile, iterative development practices and code reviews
Preferred
-
Are familiar with and writing automation / build scripts with (Grunt/Gulp/ webpack etc)
-
Comfortable working across the full stack - Experience working with cross-functional
team with backend development using node.js/express (or similar)
-
You keep pace with the ever changing specs of cutting edge front-end technologies (e.g.
HTTP/2, WebAssembly, Service Workers)
-
Experience with leading a team doing frontend development
-
Startup Experience is a plus
What you will get:
• An opportunity to work in a fast growing a startup on a product line that’s focused offering great user experiences through amazing UX/UI design and engineering
-
A fun and casual work environment with flexible work hours
-
Competitive incentives
Implementation Engineer
Implementation Engineer Duties and Responsibilities
- Understanding requirements from internal consumers about program functionality.
- Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
- Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
- Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
- Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
- Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
- Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Install, configure, monitor and upgrade applications during installation/upgrade activities.
- Assisting team to identify network issue and help them with respective resolutions.
- Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
- Managing JIRA and tracking tickets to closure and follow-ups with team members.
- Troubleshoot software issues
- Provide on-call support as necessary
Implementation Engineer Requirements and Qualifications
- Bachelor’s degree in computer science, software engineering, or a related field
- Experience working with
- Linux & Windows Operating system
- Working on shell and bat scripts
- SIP/ISUP based solutions
- deploying / debugging Java, C++ based solutions.
- MySQL to install, backup, update and retrieve data
- Front-end or back-end software development for LINUX
- database management and security a plus
- Very good debugging and analytical skills
- Good Communication skills
Responsibilities
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Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo
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Binding of UI elements to JavaScript object models
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Creating RESTful services with Node.js
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Architect scalable web architectures
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Work in a cross-functional team to deliver a complete user experience
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Create Unit and Integration tests to ensure the quality of code
-
Be responsive to change requests and feature requests
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Write code that is cross-platform and cross-device compatible
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Ability to wear many hats and learn new technologies quickly
Target area would be clients looking forward Digital Marketing services. Hence includes,
1) Increasing revenues
2) Growth in terms of business expansion,
3) Increasing profitability by building strategic partnerships and making strategic business decisions.
4) Responsible for prospecting, identifying, and developing business with new customers
5) Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
6)- Introduce the new client to the operations team and assist the operations team to work for the new client.
7) Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
8) Providing management with client/market feedback.
9) Ability to identify client needs and deciding deliverables for the same.
10) Should be self driven, target oriented and passionate
Role Business
Industry Type IT
Functional Area Sales & Business Development
Employment Type Full Time, Permanent
Role Category BD / Pre Sales
Education
UG : Any Graduate
PG : Any Postgraduate
Doctorate: Doctorate Not Required
Key Skills
Communication Skills Data Analysis Business Development
Competitor Analysis BD Account Mining Execution Project Management Digital Marketing New Business
25000 TO 750000 K
Key Result Areas –
- Deliver projects/ Products with a world-class user interface and experience
- Delivering as per the plan following the deadline, quality & process.
- Adhering to the company productivity & quality matrix
- Keep the focus on automation and reuse of the component
- Project documentation
- Effective communication
- Following the company defined coding standards
- Contribution to common code
- Should be able to work in agile development methodology.
Skills Required-
- Strong Experience in ExpressJS, Node.JS, HTML, CSS, JavaScript
- Experience in Angular 1 / 4 / 5 will be a big plus
- Comfortable with source code repositories Git
- Worked with build tools like Gulp, Bower, npm
- Experience in developing REST APIs using Node.js
- Strong Experience in MongoDB
- Should be able to understand existing code and able to enhance it further as required.
- Knowledge of agile development methodology.