Customer Experience Executive

at Zupee

DP
Posted by Simran Taneja
icon
Gurugram
icon
1 - 4 yrs
icon
₹3L - ₹4L / yr
icon
Full time
Skills
Customer Support
Customer Service
Communication Skills
Customer Retention

About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.


Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!


Department: Customer Experience


Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities

  •  Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
  • Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
  • Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
  • To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.


What are we looking for?

  • Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
  • Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
  • Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
  • Should have managed - Emails/Calls/Chat/Social Media queries.
  • Ability to multi-task, and must have excellent communication skills.


Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ

 

About Zupee

Mission Zupee

 

We have made it our mission to improve people’s lives by improving their learning ability, skills and mental aptitude through scientifically designed Games. We have already helped over 10 million people improve their general knowledge, critical thinking and competitive skills. We are living in an age of competition and it is important to stay sharp and well informed. Zupee is committed to enhancing and enabling talent and skills for the workforce of the future by creating formats that educate, inform, entertain and reward the skills based behaviour of our users.

 

About us

 

Founded in 2018 by two IIT Kanpur graduates, We are backed by marquee investors and have raised USD 19Mn in series-A thus far. As India’s fastest growing skill-based Gaming company, we’re at the forefront of the industry and now holding a new vision to become the world’s leading gamification platform.

 

Our Growth Story

 

The online gaming industry is growing at an annual rate of 40% and is expected to become a 14 billion USD market in India by 2025. Zupee’s growth has galloped past the industry and become profitable at the EBT level in record time with more than 10Mn user base & consumer spend of 2Bn USD on our platform.

 

Follow links below to know more about our recent Forbes Asia 30under30 & fundraise coverages:

 

1.      https://economictimes.indiatimes.com/tech/funding/zupee-raises-10-million-funding-from-westcap-matrix-partners-india/articleshow/80212388.cms

2.      https://www.vccircle.com/matrix-partners-india-leads-series-a-funding-round-in-gaming-app-zupee

3.      https://www.vccircle.com/exclusive-smile-group-backs-gaming-startup-zupee

4.      https://www.forbes.com/profile/zupee/?list=30under30-asia-consumer-technology&;sh=1c4e8e5a1cb0

5.      https://www.business-standard.com/article/companies/zupee-s-valuation-crosses-500-million-raises-30-million-funding-121081601710_1.html

 

 

Our Culture

Zupee thrives on a culture of entrepreneurship (ownership & hustle), customer obsession, bias for diagnosis & action and trust & respect for everyone. We keep our mission first in order to win customer’s trust above everything.

Founded
2018
Type
Product
Size
100-500 employees
Stage
Profitable
View full company details
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