Customer Experience Executive

AI/ML Engineer (GenAI | LangChain | RAG | Python)

Location: Pune (Onsite/Hybrid)

Experience: 1–3 Years

Employment Type: Full-Time

About the Role

We are looking for a passionate and hands-on AI/ML Engineer to join our growing engineering team. This role focuses on building production-grade AI-powered applications using modern Generative AI frameworks, Large Language Models (LLMs), backend technologies, and orchestration workflows.

The ideal candidate should have strong Python development skills along with practical experience working with LangChain, LangGraph, Vector Databases, Embeddings, and Retrieval-Augmented Generation (RAG) architectures. You will collaborate with senior engineers to design, develop, and deploy scalable AI solutions for enterprise applications.

Key Responsibilities

• Develop and maintain AI-powered applications using Python and FastAPI.
• Design and implement LangChain and LangGraph-based LLM workflows.
• Build and manage Vector Database integrations for embeddings and semantic search.
• Develop Retrieval-Augmented Generation (RAG) pipelines for intelligent applications.
• Create reusable backend APIs and AI orchestration services.
• Write clean, maintainable, and production-ready code.
• Collaborate with engineering teams on AI solution architecture and implementation.
• Participate in code reviews, debugging, testing, and performance optimization.
• Integrate AI services into enterprise software applications.
• Contribute to prompt engineering, embedding optimization, and workflow improvements.

Required Skills

• 1–3 years of hands-on software development experience.
• Strong proficiency in Python programming.
• Experience building REST APIs using FastAPI.
• Hands-on experience with LangChain and LangGraph.
• Understanding of Large Language Models (LLMs) and prompt engineering.
• Experience working with Vector Databases and embedding-based search.
• Knowledge of Retrieval-Augmented Generation (RAG) architectures.
• Familiarity with Git and CI/CD practices.
• Strong debugging, analytical, and problem-solving skills.
• Understanding of software engineering best practices and clean coding principles.

Preferred Skills

• Exposure to AWS, Azure, or Google Cloud Platform.
• Experience with Docker and containerized deployments.
• Understanding of AI Agent workflows and autonomous systems.
• Basic knowledge of Machine Learning concepts.
• Experience with embedding optimization and inference pipelines.
• Familiarity with scalable AI backend architectures.
• Exposure to enterprise AI integrations and deployment workflows.

Ideal Candidate Profile

• Engineers with hands-on experience building AI-powered applications.
• Developers working on GenAI, LLM, Agentic AI, or RAG-based solutions.
• Python backend developers looking to transition into AI Engineering.
• Candidates with practical implementation experience using LangChain and Vector Databases.
• Engineers passionate about building scalable, production-grade AI systems.

Eligibility Criteria

• Bachelor's Degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field.
• 1–3 years of professional development experience.
• Strong coding, debugging, and problem-solving capabilities.
• Ability to work from Pune office as per business requirements.

Important Note

This is a practical implementation-focused role. Candidates will be evaluated based on real-world AI engineering experience, project ownership, debugging maturity, and practical understanding of AI workflows. Tutorial-only exposure to GenAI tools, LangChain, or LLMs will not be considered sufficient.

If you're excited about building real-world AI products using LLMs, RAG, Agentic Workflows, and modern AI frameworks, we'd love to hear from you.

What is the role?

This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements and design test procedures and test cases for automated software testing.

Key Responsibilities

• Establish and evolve formal QA/testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
• Lead and mentor QA team members.
• Lead the QA strategy, test design /plan, test automation, and drive test execution for a key strategic service delivery transformation initiative.
• Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
• Develop the strategy and enablement of User Acceptance Testing, partnering effectively with the business to ensure goal achievement.
• Respond to all requests from team members in a timely and professional manner.
• Design automated test scripts that are reusable.

• Ensure that all automated testing related activities are carried out as per the standards defined by the company.
• Negotiate, plan, and manage all release activities.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 7+ years of experience in the software quality field including prior hands-on quality engineering experience.
• Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
• Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
• Understanding of multi-tier web application architecture and deployment.
• Understanding of existing QA best practices and methodologies to design, implement and automate processes.
• Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
• Detailed and effective written communication skills for documenting the features tested and bugs found.
• Highly organized, detail oriented, extremely responsive, and able to prioritize a large number of tasks.
• Self-motivated, works well independently and with others.

Whom will you work with?

You will work with a top-notch tech team and report to the engineering head.

What can you look for?

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the company.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Position 

Position Title: Tele sales Executive

Location: Mumbai. 

Reporting Manager: Tele sales Manager/Lead

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities

• Call existing/potential customers to explain about products/services to generate sales/revenue for the organisation
• To utilize inbound/outbound calls to cross-sell & up-sell products/services
• To share and record accurate information of communication with customers to update database
• Answer questions regarding products/services to ensure customer satisfaction 
• Ask relevant questions to understand customer requirements.
• Develop and sustain relationships with customers to encourage repeat business.
• Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Meet/exceed daily and monthly targets with respect to call volume and sales

Professional Experiences

• Proven experience working as a telesales executive or customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs and telephone systems
• Proficient in all Microsoft Office applications.

Functional & Behavioural Competencies

• Strong analytical and problem-solving skills.
• Strong negotiation and consultative sales skills.
• Growth and aggressive delivery, targets-oriented mind-set
• Ability to deliver in high pace environment
• Strong organizational skills 
• Excellent communication and customer service skills.

What do we offer?

• Attractive salary & performance-linked bonuses 
• Health Insurance benef
• Fun, casual & flexible work environment
• Entrepreneurial, forward-looking, growth-driven & open work culture

Why we exist:

The Indian internet has exploded. Over half a billion Indians will be online before the end of this year. Most of these Indians will prefer using their own language online. And next to nobody is building solutions for them. They are prevented from using the internet to its fullest potential because English forms a language barrier.

Whenever they visit a site or app, they are met with a wall of text in a language that they do not understand.

We at Reverie believe in language equality on the internet. It’s what drives us and gives what we do meaning. Language equality basically means that every Indian should enjoy the same range of options and experiences online in their own language that an English speaker does online.

 What we do:

We take immense pride in the fact that we tackle some of the most complex and impactful problems Indian language users currently face today.

We’re working towards our mission of language equality by building a full-stack of language technologies and solutions, spanning fonts, font rendering, transliteration, translation, app & website localisation in real-time, Indian language input (check out our Swalekh keypad on the App Store https://play.google.com/store/apps/details?id=com.reverie.swalekh&;hl=en">here), Indian language voice assistants, and Indic search, to empower the Indian language user and let them tap into the possibilities the internet offers them.

 What we DON’T care about:

Your age, gender, where you went to college, or your academic scores.

 What we DO care about:

• Our mission resonates with you
• You have an insatiable curiosity, which means you’ll figure a way out even in an unfamiliar environment.
• And finally your integrity and work ethic

  Lead Developer - Full Stack

Job Description

• A lead developer who will be reponsible for the performance and efficiency of the product.
• Should be having hands on experience in Javascript and web technologies and must be proficient in NodeJS and ReactJS
• Experience with Python, GoLand & Cloud is desirable.
• Must be experienced in building scalable back-end infrastructure software or distributed systems for commercial services with exposure to Front-end and backend libraries/framework

• MS or BS in Computer Science or equivalent
• 9+ years (or more) experience shipping quality code
• 4+ years’ experience with leading frontend frameworks like Angular 1 to 8 or ReactJS, etc.
• Experience on Ionic Framework, Cardova
• Experience contributing front-end code to a publicly available, consumer-focused web application.
• Solid experience and understanding of HTML5, CSS3, and Javascript (vanilla JS and popular libraries like Underscore.js and jQuery)
• Experience with REST-based API

We are cloud enthusiasts on a mission to help cloud engineers build their own cloud management platform without the need for coding or integrating other tools.

We are looking for an experienced UI Developer to work with us as a freelancer. You will be part of the core development team working on state-of-the-art advanced cloud-based technologies.

RESPONSIBILITIES:

- Understand and improve the user experience across the site

- Make web apps responsive and pixel perfect

- Perform unit testing and automation testing of the features developed

REQUIRED SKILLS/EXPERIENCE:

- Proficient and good experience in HTML5, CSS3, Javascript, Typescript, Bootstrap 4, React.js.

- 4-8 years of relevant working experience

- Strong understanding of Object-oriented concepts and ECMA2015 standards

- Experience in identifying and implementing page performance improvements

- Attention to detail, and ability to multitask and meet deadlines

- Passion for quality and engineering excellence at scale and code quality

- Strong communication and conflict resolution skills