Customer Experience Executive

SERVICE ENGINEER- Pharma Packaging

BASE – ITI/ Diploma/ B E Electronics or Industrial Automation, Instrumentation, Mechatronics.

Skills & Experience – 3+ years in Field Service preferably from FMCG, Food/Bev or Pharma industry.

Travel Warrior. Always ready to travel on short notice; Pan India and or other countries as per

job requirements. Sometimes on Holidays or weekends.

Description:

The role of the Service Engineer is to provide professional after sales service and support for customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the

guidelines, established by the Director of Service & Manufacturing and will follow the established procedures when representing

Essential Functions:

Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

 Responsible for installation expertise, calibrating, configuring, testing, maintaining,

evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

 Must be self-motivated with ability to work & think well independently.

 Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

 Provide installation expertise at customer sites as well as conducting pre-installation assistance.

 Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

 Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s as per ACE Technologies Standards.

 Work with engineering, project management, spare parts and management groups to resolve escalated problems.

 Provide written service & expense reports to Service Manager on all activities carried

out on site and complete all required documentation in a timely manner.

 Properly document, label, and return all defective parts resulting from repair.

 Make technical recommendations to Technician’s, Operators and Artisans.

 Work closely with the Service Team & Service coordinator to ensure site work is carried

out in the required order, for completion by the required timeline.

 Comply with all safety policies, practices and procedures at all times. Develop and

maintain safe habits and practices with regard to safety requirements on site and in the

manufacturing facility and report any breaches or concerns on health and safety matters

to the Service Manager or HR Dept.

 Ensure all materials, tools and equipment provided to you, are kept safe, and secure.

Ensure all are calibrated in good working order to ACE Technologies requirements.

 Assist in manufacturing or engineering with customer projects, as well as unit

refurbishment at the customer site or the ACE Technologies manufacturing facility.

 Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

 Provide technical support to other Field Service Engineer / Technician on the field or in- house

 Overtime may be necessary as work load dictates. This may include weekdays or weekends.

 Must be able to use a computer for creation of reports and data entry required.

 Must be able to use a smartphone and any related applications required for the job or

timekeeping.

 Must maintain clean and professional appearance while working with customers, vendors and colleagues.

 Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

 Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

 A Bachelor& degree / Diploma.

 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

 Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

 Able to complete projects in a timely manner

 Excellent computer literacy is must and knowledge of visualization would be preferred.

 The ability to work with multiple discipline projects.

 Excellent organizational, time management, leadership, and decision-making skills.

 Strong written and verbal communication skills.

5+ years of experience in Computer Vision, with at least 2 years in a lead or senior

role

 Strong proficiency in Python and deep learning frameworks (PyTorch, TensorRT,

CUDA)

 Hands-on experience with video analytics, object detection, tracking, segmentation, or

recognition systems

About the Role

We are looking for a highly skilled and experienced Full Stack Software Development Engineer to join our team focused on building and enhancing an Agentic AI Framework. You will be instrumental in developing scalable, reliable, and intelligent AI-based systems, contributing across the stack—from front-end interfaces to back-end infrastructure, and cloud deployment pipelines.

This is a dynamic and forward-thinking role, perfect for developers passionate about AI/ML advancements and keen to continuously grow in the evolving landscape of software engineering.

Key Responsibilities

• Design, develop, and maintain scalable and responsive front-end and back-end components of the Agentic AI Framework.
• Implement RESTful and GraphQL APIs for seamless integration across services.
• Optimize performance and ensure high availability across distributed systems.
• Collaborate with cross-functional teams including AI/ML engineers, data scientists, and DevOps.
• Write clean, maintainable, and testable code.
• Contribute to architecture discussions, code reviews, and project planning.
• Keep up-to-date with advancements in AI/ML algorithms, frameworks, and data science practices.
• Act as a primary point of contact for L3/L4 production support, including:

o  Debugging and resolving live issues

o  Delivering hot patches and quick fixes

o  Managing emergency and planned production releases

·      Own and operate the release lifecycle including version control, deployment, rollback strategies, and documentation

• Support deployment, monitoring, and scaling efforts using DevOps and cloud infrastructure.

Required Skills

• Front-end: React.js, TypeScript, HTML5, CSS3, Redux, Tailwind or Material UI
• Back-end: Java, Kotlin, Spring Boot, Node.js
• Databases: PostgreSQL, Redis, MongoDB, MySQL
• Architecture: Microservices, API Gateways, Event-driven architecture
• DevOps (Preferred): Docker, Kubernetes, CI/CD (e.g., Jenkins, GitHub Actions), AWS/GCP/Azure
• Testing: JUnit, Jest, Selenium, Postman
• Strong understanding of design patterns, data structures, and algorithms
• Familiarity or keen interest in AI/ML, LLMs, data science tools, and workflows

Nice to Have

• Experience with observability tools (Grafana, Prometheus, ELK stack)
• Japanese language proficiency (not mandatory, but a plus)

Who You Are

• A problem-solver with a proactive mindset
• Able to adapt quickly to new technologies and challenges
• Comfortable working in a fast-paced, innovative environment
• Collaborative with excellent communication skills

Perks & Benefits

• Learning support for AI/ML upskilling
• International and diverse team culture

Work on cutting-edge AI-driven products

About the Role

We’re seeking a Senior Software Engineer to join our innovative team and build high-quality, scalable products. You’ll design intuitive user interfaces, leverage modern AI coding tools, and mentor junior engineers. Our tech stack includes React, Django, Go, and SQL databases, but we prioritize strong fundamentals and the ability to quickly learn any framework. This is an in-office role, requiring you to work from our office location.

Responsibilities

Design and develop scalable full-stack solutions with a focus on intuitive UI Use AI coding assistants (e.g., Cursor, Copilot, Clause Code) to enhance code quality and efficiency Mentor junior engineers, fostering technical growth and collaboration Translate business and product requirements into robust technical solutions Improve engineering processes and tools to boost productivity and scalability

Requirements

3+ years of professional full-stack development experience (post-internship) Proficiency in React, Django, Go, and SQL databases, or ability to learn fast Experience building user-friendly interfaces and using AI coding tools Strong problem-solving skills and ability to deliver high-quality, scalable features Passion for mentoring and thriving in a fast-paced, collaborative environment Willingness to work in-office at our designated location

Nice-to-Haves

Experience with other modern front-end or back-end frameworks Familiarity with DevOps practices or cloud platforms (e.g., AWS, GCP, Azure) Hands-on experience in building AI-Powered features. B2B SaaS Experience

Why Join Us?

Join a team where your strong fundamentals and adaptability drive innovation. We value ownership, collaboration, and building impactful products in a dynamic in-office environment.

Digital Marketer

We are looking for a talented Digital Marketer to join our dynamic marketing team. The ideal candidate will be responsible for developing and implementing online marketing strategies to drive brand awareness, engagement, and conversions.

Key Responsibilities:

● Develop and execute digital marketing campaigns: Plan, create, and implement multi-channel digital marketing campaigns across various platforms including social media, email, search engines, and display advertising.

● Content Creation: produce high-quality content that aligns with marketing goals and enhances the online presence.

● SEO and SEM: Optimize website content for search engines (SEO) and manage paid advertising campaigns (SEM) to increase traffic and conversions.

● Social Media Management: Manage and grow the company's social media presence across all major platforms, engage with followers, and monitor social media trends.

● Email Marketing: Design and execute email marketing campaigns, segment email lists, and analyze campaign performance.

● Analytics and Reporting: Monitor and analyze the performance of digital marketing campaigns using tools like Google Analytics, and provide regular reports with actionable insights.

● Market Research: Conduct market research to identify trends, opportunities, and competitors’ strategies to enhance the company’s digital marketing efforts.

● Collaboration: Work closely with cross-functional teams including sales, product development, and customer support to ensure cohesive marketing strategies.

● Graphic Designing: Design and layout of e-newsletters, product catalogs, brochures, posters, and other marketing materials.

● Video Production: Plan, shoot, and edit engaging video content for digital platforms.

Requirements:

●Must have completed a bachelor's degree.

● Must have completed course in digital marketing

Additional information:

Workdays: 5 days working

Work Location: Adajan Surat Gujarat

Work hours: 9am to 6pm [40min. Flexibility]

Key Responsibilities:

• Setting up processes related to finance, accounts, vendor payments, payroll and implementation of those processes across the organization to prevent fraud and ensuring efficient operations

• Preparing financial statements (quarterly, annual) and MIS dashboards for management and investors

• Preparing and analyzing budgets, financial data, cash flows, and providing insights for business planning

• Work closely with cross-functional teams to ensure financial data accuracy, budget planning

• Manage the finance and accounting team, including hiring, training, and developing of team

• Manage relationships with external partners, such as banks and NBFCs, auditors, tax consultants, and regulatory bodies

Requirements:

• Full ownership and accountability, be instrumental in building the organization and growing with the organization for a leadership role

• CA or ICWA is mandatory

• 5+ years of experience in finance and accounting, preferably in fintech, banks, microfinance, NBFC

• Strong Excel or google sheet skills

• Experience in managing financial operations, budgeting, forecasting, and financial planning

• Strong communication and interpersonal skills, with the ability to build relationships with

• Excellent analytical and problem-solving skills

• Experience in managing and developing a team

We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.

Key responsibilities:

1. - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
2. - Understand customer needs and provide solutions through the use of our recruitment software
3. - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
4. - Negotiate and close deals with potential customers
5. - Meet and exceed sales targets on a monthly and quarterly basis
6. - Keep up-to-date with industry trends and competitive products

Qualifications:

• - 1- 4 years of experience in a SaaS sales role
• - Proven track record of meeting or exceeding sales targets
• - Excellent communication and presentation skills
• - Ability to build and maintain strong relationships with customers
• - Ability to work independently and as part of a team
• - Experience with CRM software (e.g., Salesforce) is a plus
• - Experience in the recruitment industry is a plus, but not required

If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!

Intellectual Skills:

• Excellent communication skills and up-to-the-mark language proficiency.
• Sharp listening, analytical, synthesizing and problem-solving skills.
• Ability to remain professional, confident and patient at all times.
• Quick learner and effective coordinator. 

Technical Competency: 

• Significant PHP knowledge, including experience building/customizing object-oriented web-application in PHP.
• Past working exposure with Zend Framework, Cake PHP, Laravel, Symfony OR any other MVC focused PHP web application framework that consists set of reusable PHP components/libraries.
• Good experience interacting with MySQL database systems through an abstraction layer in addition to the ability to write raw SQL statements.
• Basic knowledge with client-side scripting and familiarity with JavaScript libraries and frontend development approaches.

Key Responsibility Areas: 

• Codebase development & various frontend/backend feature enhancements for applications
• Managing development processes, version control, build/deployment release planner and other technical documentation/working notes
• Prioritize and proactively manage the work-task/tickets that come through any queue or roadblocks
• Proactively communicate issues or delays to the leads
• Understand and effectively communicate various status updates, progress and decisions with clienteles’ team
• Ongoing reporting on project activities and ensuring timely completion of projects/assignments