Customer Experience Executive
at Zupee
1 - 4 yrs
₹3L - ₹4L / yr
Gurugram
Skills
Customer Support
Customer Service
Communication Skills
Customer Retention
About Us
Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.
Know more about our recent funding: https://bit.ly/3AHmSL3
Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Department: Customer Experience
Role: Customer Experience Executive
Location: We are location agnostic & operating in a hybrid model
Core Responsibilities
- Resolve customers’ queries and issues through voice, email, social, social media channels following the defined process in specified timelines.
- Able to take Inbound calls/make Outbound calls for resolving real-time Customer queries, Customer retention, and offering certain marketing offers, etc.
- Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% Customer satisfaction.
- To ensure all the customer queries/issues are being resolved on priority with clarity and promptness.
What are we looking for?
- Willing to work in rotational shifts and weeks off (24*7 environment). Initially, it will be 6 days (but will be changed to 5 days a week later).
- Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi).
- Should have a minimum of 1-3 years of work experience as a CX executive preferably in E-commerce, Consumer Tech, Hospitality, ITES, Gaming domain.
- Should have managed - Emails/Calls/Chat/Social Media queries.
- Ability to multi-task, and must have excellent communication skills.
Pre-assessment Test Link:- https://test.gclocked.com/?form=-Mo8QM9iPn3ELW56h6PQ" target="_blank">https://test.gclocked.com/?
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About Zupee
Founded :
2018
Type :
Product
Size :
100-500
Stage :
Profitable
About
Mission Zupee
We have made it our mission to improve people’s lives by improving their learning ability, skills and mental aptitude through scientifically designed Games. We have already helped over 10 million people improve their general knowledge, critical thinking and competitive skills. We are living in an age of competition and it is important to stay sharp and well informed. Zupee is committed to enhancing and enabling talent and skills for the workforce of the future by creating formats that educate, inform, entertain and reward the skills based behaviour of our users.
About us
Founded in 2018 by two IIT Kanpur graduates, We are backed by marquee investors and have raised USD 19Mn in series-A thus far. As India’s fastest growing skill-based Gaming company, we’re at the forefront of the industry and now holding a new vision to become the world’s leading gamification platform.
Our Growth Story
The online gaming industry is growing at an annual rate of 40% and is expected to become a 14 billion USD market in India by 2025. Zupee’s growth has galloped past the industry and become profitable at the EBT level in record time with more than 10Mn user base & consumer spend of 2Bn USD on our platform.
Follow links below to know more about our recent Forbes Asia 30under30 & fundraise coverages:
2. https://www.vccircle.com/matrix-partners-india-leads-series-a-funding-round-in-gaming-app-zupee
3. https://www.vccircle.com/exclusive-smile-group-backs-gaming-startup-zupee
4. https://www.forbes.com/profile/zupee/?list=30under30-asia-consumer-technology&;sh=1c4e8e5a1cb0
Our Culture
Zupee thrives on a culture of entrepreneurship (ownership & hustle), customer obsession, bias for diagnosis & action and trust & respect for everyone. We keep our mission first in order to win customer’s trust above everything.
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Company social profiles
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• Work with a team of engineering professionals to ensure the highest quality product delivery
As a member of our team, you will be responsible for insuring the successful launch of many product features.
Key responsibilities
• Work in a product based R&D team and collaborate with other teams to integrate.
• Write code that is of high quality and consistent with our coding standards
• Analyze highly complex business requirements, break the requirements to multiple applications; generate technical
specifications to design or redesign complex software components and applications
• Maintain best practices for development/code changes as needed
• Design and architect software applications
• Conducting code reviews and enforcing the quality standards
• Conducting the daily SCRUM meetings and removing the roadblocks
• Performance testing and tuning for scalability
• Develop quick proof of concepts to set the technical direction for rest of the team.
• Work with Devops and Automation team to develop automation strategy for your application.
Requirements
• Bachelor’s Degree (Masters preferred) in Computer Science or related field
• 3+ years of software development experience on web applications
• Experience in working in an onsite and offshore development model
• Must have hands-on design and development experience in Cloud (GCP/AWS/Azure), Kubernetes, Microservices,
Java, J2EE, Spring/Boot, Hibernate, JUnit and Integration with front end via rest interfaces.
• Must have Hands-on experience in Multi-threading, Non-blocking IO, Kafka, JMS
• Strong integration background required. Experience with Microservices, REST, JSON and APIs is required
• Experience with as many of the following is highly desirable: Tomcat, Node.js, XML, XSLT, XPath, Web Services,
MongoDB, MYSQL, and query performance tuning
• Experience with code management and continuous integration techniques and tools such as Maven, Gradle, Github,
JMeter, Jenkins, NPM etc. is highly desirable
• Experience building complex software systems that have been successfully delivered to customers
• Strong Computer Science fundamentals and working knowledge in data structures, algorithms, problem-solving and
complexity analysis
• Knowledge of professional software engineering practices and best practices for the full software development life
cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and
operations
• Proven ability to troubleshoot issues in production including root cause analysis
• Self-directed and capable of working effectively in a highly innovative and fast-paced environment
• Experience with Agile software development in a UNIX/Linux environment
• Experience with system architecture/design
Qualifications
• Passionate about technology and technical challenges of all types excite you
• Eagerness to learn and learn fast, enjoy working in a fast-paced environment
• Ability to develop detailed design and deliver a scalable implementation.
• Mentor developers in analysis, design, coding and unit testing techniques
• Motivated self-starter and team player; you inspire others to achieve great things
• Driven to provide the best customer experience via technology
• Supply chain industry experience is preferred
• Proven ability to work effectively in a cross-functional team
• Strong problem solving and troubleshooting skills with the ability to come up with creative solutions for different
problems
• Strong written/spoken communication skills
• Experience with distributed systems operating in a scalable/high volume environment
• Ability to drive innovation
Read more
Hyderabad
3 - 8 yrs
₹8L - ₹21L / yr
JavaMicroservices
Spring BootData Structures
Algorithms
Basic Qualifications
- Solid knowledge of algorithms/data structures is a must
- Strong Java software development experience – with a focus on Java 8 & 9
- Experience with NoSql databases – ideally with MongoDB
- Experience implementing REST apis – ideally with JAX-RS
- Experience with Reactive Programming – ideally with RxJava
- Experience implementing unit tests
Preferred Qualifications
- Experience developing applications in fintech or established financial institutions
- Experience with microservice architectures
- Experience developing systems that can scale to large amounts of data
- Experience working in Agile Scrum
- Experience working on a globally distributed team
Read more
Bengaluru (Bangalore)
5 - 12 yrs
₹10L - ₹15L / yr
Mobile App Testing (QA)
Appium
Automation
Manual testing
Test Automation (QA)
+7 more
JOB DESCRIPTION
GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get an engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Senior QA
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 3-6 years
WHAT WILL BE YOUR RESPONSIBILITIES?
1. Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
2. Working with in-house Dashboards to perform testing of UI and APIs.
3. Collaborating with teams to create test documents.
4. Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
* Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
* Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
* Ability to automate Android applications using tools such as Appium.
* Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
* Experience working with Proxy tools like Charles Proxy, Fiddler.
* Excellent in test strategizing, planning, estimation, execution, and reporting.
* Working knowledge of Agile scrum methodologies
* Strong debugging, problem-solving, interpersonal, and troubleshooting skills.
WHAT'S IN IT FOR YOU?
* An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
* To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
* A workspace, that is wide open as per the open door policy at the company, located in the most happening centre of Bangalore.
* A well fed stomach makes the mind work better and therefore we provide - free lunch with wide variety on all days of the week, a stocked up pantry to satiate your want for munchies , a Foosball table to burst stress, weekly team engagement activities and above all a great working environment.
* We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, timely formal and informal feedbacks are given.
GreedyGame is looking for a Quality Assurance Engineer to join its clan! We are looking to get an engineer on board who has the knack for finding the quirkiest bugs. You’ll be working alongside other engineers and developers, collaborating on the various layers of the infrastructure for our platform.
JOB DETAILS:
Seniority Level: Senior QA
Industry: Marketing & Advertising
Employment Type: Full-Time
Job Functions: Engineering, Information Technology
Job Location: Bengaluru
Experience: 3-6 years
WHAT WILL BE YOUR RESPONSIBILITIES?
1. Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
2. Working with in-house Dashboards to perform testing of UI and APIs.
3. Collaborating with teams to create test documents.
4. Planning and task management in congruence with the Leadership Team.
WHAT ARE WE LOOKING FOR?
* Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
* Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
* Ability to automate Android applications using tools such as Appium.
* Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
* Experience working with Proxy tools like Charles Proxy, Fiddler.
* Excellent in test strategizing, planning, estimation, execution, and reporting.
* Working knowledge of Agile scrum methodologies
* Strong debugging, problem-solving, interpersonal, and troubleshooting skills.
WHAT'S IN IT FOR YOU?
* An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
* To work with a team of young enthusiasts who are always upbeat and self- driven to achieve bigger milestones in shorter time spans.
* A workspace, that is wide open as per the open door policy at the company, located in the most happening centre of Bangalore.
* A well fed stomach makes the mind work better and therefore we provide - free lunch with wide variety on all days of the week, a stocked up pantry to satiate your want for munchies , a Foosball table to burst stress, weekly team engagement activities and above all a great working environment.
* We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us and in order to make sure that happens, timely formal and informal feedbacks are given.
Read more
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