Customer Experience Executive

A Bit About Us:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+  years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
• Round 3 - Call with the CSM team to review your assignment
• Round 4- Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
• Round 5 - HR Call 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Responsibilities:

• Design, develop, and maintain responsive web applications using Node.js, Next.js, and React.js.
• Implement robust APIs and services using Node.js.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Integrate data from various back-end services and databases.
• Manage and deploy applications on cloud platforms such as AWS, GCP, or Azure.
• Utilize version control tools such as Git to manage codebase changes.
• Implement continuous integration and continuous deployment (CI/CD) pipelines to streamline development and deployment processes.
• Stay updated with emerging trends and technologies in the software development industry.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-4 years of proven experience as a Full Stack developer.
• Strong proficiency in JavaScript/Typescript.
• Experience with cloud services (AWS, GCP, or Azure) and managing scalable applications in the cloud.
• Solid understanding of version control tools, preferably Git.
• Knowledge of CI/CD tools and methodologies.
• Excellent problem-solving skills and critical thinking abilities.
• Strong communication and teamwork skills.
• Ability to handle multiple projects and meet deadlines

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Location: Hires Remotely Everywhere

Job Type: Full Time

Experience: 3+ years

Salary: INR 7-10 LPA

Key Responsibilities:

• Strong automation QA individual, who can finalize, design and build automation framework from scratch
• Advanced programming skills including automation systems and databases
• Strong knowledge of software QA methodologies, PM tools, and QA
• Familiar with programming script languages including HTML, CSS, Python,
• Hands-on experience with both white box and black box testing
• Expertise in automation tools like Selenium, Pytest, Behave and Cucumber
• Familiar with CI/CD tools like- Jenkins, TeamCity
• Familiar with version control systems like Bitbucket, GitHub
• Experience working in an agile/scrum development process
• Experience in writing clear, concise and comprehensive test plans and test cases
• Detailed knowledge of application functions, bug fixing and testing protocols
• Good written and verbal communication skills
• Excellent analytical skills
• Strong attention to detail

Nice to have:

• Nice to have someone who has very good knowledge of python programming

We are looking out for Flutter Developers who will be running and designing product application features across various cross platform devices. We are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. You should be passionate about writing code, and taking up full ownership of app development.

Qualification :

Bachelor's degree in computer science, software engineering, or a related field is preferred.

Experience :

Minimum 1 year experience in Flutter or Andriod App Development.

Responsibilities

• ● Building and shipping a robust application to Android/iOS devices using a single codebase
• ● Writing readable and clear code using Dart that will be extensively documented for future use and upgrades
• ● Sharing feedback and brainstorming ideas with teams to improve the development process
• ● Understand basic concepts of design for developing user friendly applications
• ● Stay up to date with the latest technologies
• ● Familiarize yourself with the different stacks and products.
• ● Lead development initiatives for other features
• Job Qualifications and Skill Sets
• ● Experience in development of Android/iOS applications and have deployed them on Google Play/App Store
• ● 3+ years knowledge in mobile app development
• ● In depth understanding of Object Oriented programming
• ● Familiarity using Git and IDEs like Android Studio & VS Code
• ● Understanding of the Agile Software Development Life Cycle and been exposed to
• Scrum projects
• ● Knowledge of Dart programming language, Rest APIs and integration of various APIs
• from third parties
• ● Comfortable using test cases for debugging code, enhancing performance and reliability
• ● Track record of successfully managing multiple company or customer websites
• ● Excellent time-management and communication skills 

Role: Project Manager

Experience: 6+years

Education Qualification: Graduate/Postgraduate

Responsibilities:

• Manage technical aspects of projects, including planning, execution, and delivery

• Translate product strategy into detailed requirements for prototype construction and final product development

• Create Functional and Technical specification documents, translate application storyboards and use cases into functional applications

• Track project progress, identify and mitigate risks, and ensure project deliverables are completed on time and within budget

• Delivering new Bodhee features using AGILE delivery programs

• Ensure project quality and adherence to industry standards and best practices

• To act as a single point of contact from the team to Bodhee Stakeholders

• Identify and implement process improvements to increase efficiency and reduce costs

• Promote teamwork, motivate, mentor and develop subordinates

• Manage and take ownership of product including defining scope and developing requirements for product launch

Requirements

• Overall 6+ years’ experience with 3+ years of experience as Project Manager for any development projects and hands-on technical experience

• Proven experience as a technical project manager, with a track record of delivering projects on time and within budget

• Experience with agile software development methodologies.

• Strong experience with Java and UI design and development

• Strong experience leading development teams utilizing Java and UI technologies.

• Working experience with Data Analytics products is a plus

• Strong understanding of RDBMS and working experience with SQL

• Experience with developing Micro-services Based applications

• Excellent problem solving and analytical skills

• Excellent communication skills

Introduction:

Tyroo’s Vidtech.ai is one of the largest independent marketing automation cloud built for the video first world. We build softwares and platforms that allow our partners to derive maximum yields on their marketing spends on various video first social platforms. We work on problems that involve building high availability, low latency solutions which require computing optimal decisions using various self-created modules as well as pre-available modules popular in the ML and Big Data world.

We are looking for a back-end developer who has at least 1 years professional experience in building systems on either Python or Node.js and is able to become an anchor/pillar for the team. The role will require you to architect and develop systems/features needed for our marketing automation products. Strong leadership and mentoring skills are also necessary so that the individual can train, educate and manage junior resources.

Key Requirements:

• Must be able to tackle complex business problems by breaking it down into set of simpler problems and architect solutions for the same
• Must exhibit thought leadership and should be committed towards mentoring and team building
• Must have excellent communication skills as the individual needs to collaborate with Business and Product team
• Must be proactive towards changing software development landscape and keep upskilling
• Must be able to contribute in setting up best practices and effective design patterns in complete development lifecycle.

Technical Requirements:

• Must have 1+ years’ experience in developing scalable systems on Python/Node.js with strong grasp on microservices and serverless architectural patterns
• Must have prior experience with databases like MySQL, Elasticsearch, MongoDB, Redis
• Must be exposed to cloud platforms like AWS or GCP and containerization using Dockers
• Must have worked with RESTful APIs and WebSockets
• Must have deep understanding of HTTP, web browsers and token-based authentication/authorization (OAuth, JWT)
• Must be experienced on Version Control Tools (Git) and Package Managers (npm, yarn, pip)
• Must adhere to coding standards and have the habit of doing unit testing along with regular and rigorous code reviews
• Should know about microservices orchestration using Kubernetes, web servers like Nginx/Apache and queuing systems like Kafka/Kinesis

·        Managing large amounts of outbound calls in a timely manner.

·        Identify customers' needs, clarify information, research every issue, and provide solutions.

·        Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.

·        Build sustainable relationships and engage customers by taking the extra mile.

·        Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.

·        Frequently attend training sessions to improve knowledge and performance level.

·        Meet personal/team qualitative and quantitative target

• Should have strong knowledge and hands-on experience in JDK 1.8+ 
•  Should have worked in Struts, Ajax, Spring MVC, Spring Boot and Angular 
• Should have strong expertise in SOA and Microservices • Experience in Insurance domain would be an added advantage
• The responsibilities of Java technical leads include working with developers to ensure quality network frameworks, mentoring junior level staff, and identifying issues that affect product delivery.
• Experience of Software Engineering Process and in Design J2EE Design Patterns.
• Code Review and Best practices, Unit Testing
• Team mentoring

• MUST HAVES:
1. Top  Mandatory Skills: 6+ Years in: JAVA / J2EE, Spring MVC ,Springboot, Microservices
2. Domain Experience:- BFSI (Minimum 2 yrs latest)
3. Joining time / Notice Period: Immediately