LogMeIn

About Role The Salesforce Team Lead/Developer will be the first person hired in the Bangalore to begin establishing a presence to support the global Salesforce implementation. Over time, this person will become the team lead for the India location and build out a robust team to handle production operations, required monitoring, enhancements, testing automation, continuous improvement, and much more. In particular, the goal will be to streamline operations and begin to put the standard monitoring in place to support LMIs future growth. This individual will work collaboratively with internal customers and colleagues to maintain a consistent and reliable Salesforce.com experience for our business users. LogMeIn’s growing Salesforce implementation consists of over 2000 users spanning nearly all departments. This diverse set of users rely on the Business Applications team to support, implement and train on all the various functions within Salesforce. Years of customization provide a unique opportunity to eliminate complexity and streamline process to maximize user efficiency. The Business Applications team is also responsible for other technologies within the Salesforce ecosystem including Insidesales.com, DocuSign, Conga, Distribution Engine, as well as external systems and tools such as GoodData and Informatica. Responsibities • Begin to establish a presence within Bangalore; Initially act as a developer/production support resource and over time become the team lead responsible for growing the India team to eventually handle both break/fix, operations, and enhancements • Provide application users and administrators with development support • Log and track identified system issues through resolution • Evaluate, install, upgrade and optimize 3rdparty Salesforce tools and integrations • Participate in the QA process, which includes devising test plans, creating test cases, and performing appropriate tests of new or updated functionality • Proactively identify and execute initiatives to simplify the administration of our user experience in the LMI Salesforce instance • Work closely with other members of the Salesforce development team on technical solutions of existing and future applications • Establish the required monitoring of the environment to validate the systems health on a day to day basis • Work with the Business Applications team to continually improve internal processes • Working with management and end-users to create and manage workflow rules, data validation, processes and flows • Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements • Contribute to overall data quality strategy • Create and maintain documentation on processes, policies, application configuration and help related materials for users as database applications are developed Qualifications • 7+ years of both team lead within India and software development experience within Salesforce and other technologies • 3-5+ years of Salesforce.com experience, preferable with knowledge of Sales & Service Cloud. Including hands on apex development solving business problems, refactoring and debugging code (yours and inherited) • SFDC Platform Developer I certification a plus • Experience with QA testing processes and writing unit tests • Prior team lead and/or management experience supporting a global implementation from India • Experience with the lifecycle in an agile / scrum environment, desirably with experience also of traditional structured programs and continuous integration • Knowledge of code management, continuous integration, and version control processes and tools • Experience with Sales Acceleration and Marketing Automation platforms preferred • Capable of working to both tactical and strategic timescales • Adaptable and experienced working in a fast moving and growing organization. • Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical customers • Proven experience of eliminating system or process complexity to increase efficiency