Transformer Sales

We are seeking an experienced Senior Backend Engineer to join our passionate team. If you have a strong background in backend development, a track record of delivering scalable and reliable solutions, and are eager to contribute to complex projects, we would love to hear from you.

Responsibilities:

• Design and develop robust, high-performance backend solutions using Python and related technologies.
• Lead the architecture and design discussions for major backend components and services.
• Collaborate closely with cross-functional teams to gather and analyze software requirements.
• Mentor and guide junior and mid-level engineers, fostering their technical growth.
• Review code and provide constructive feedback to ensure code quality and adherence to best practices.
• Identify and address performance bottlenecks, scalability challenges, and technical issues.
• Participate in sprint planning, task estimation, and agile development processes.
• Keep up-to-date with industry trends, tools, and best practices to continuously improve our backend systems.
• Drive the adoption of coding standards, design patterns, and engineering best practices.
• Collaborate with frontend engineers to ensure seamless integration between frontend and backend components.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Minimum of 4 years of professional experience in backend development.
• Strong proficiency in Python and backend frameworks like Django and Flask.
• In-depth knowledge of database systems, both relational (MySQL) and NoSQL (MongoDB, etc. ).
• Proven track record of designing and developing scalable and maintainable backend services.
• Experience with RESTful API design and best practices.
• Solid understanding of software architecture, design principles, and software development lifecycle.
• Previous experience leading or mentoring engineers is a strong plus.
• Strong problem-solving skills and a proactive attitude towards challenges.
• Excellent communication skills, both verbal and written.
• Familiarity with cloud platforms (e. g., AWS, Azure, GCP) and containerization (Docker) is a plus.

About Us:

At Sublime Data Systems, we are dedicated to creating scalable, enterprise-level software solutions that drive innovation and growth. We are seeking an experienced Fullstack Engineer to join our dynamic team. As a core member of our cross-functional unit, you will play a pivotal role in the entire development life cycle, from conception to deployment. Your leadership will be essential in mentoring and guiding our team towards excellence. If you are passionate about coding, thrive in an entrepreneurial environment, and possess expertise in front-end and back-end technologies, we would love to meet you.

Key Responsibilities:

• Architect and develop robust, scalable, and efficient web applications using Node.js and React.js.
• Lead a team of developers in the design, development, testing, and deployment of high-performance web applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• Stay up-to-date with emerging technologies and industry trends to drive innovation and excellence in our products.
• Conduct code reviews to ensure code quality and adherence to best practices.
• Mentor and coach team members to foster a culture of continuous learning and growth.
• Troubleshoot and resolve complex technical issues, ensuring seamless application performance.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in full-stack web development.
• Proficiency in Node.js, Express, Nest.js, React.js, and Next.js along with expertise in Typescript.
• Proven experience leading a team of engineers in a fast-paced, agile environment.
• Strong understanding of software development best practices, design patterns, and architectural principles.
• Extensive experience with front-end technologies such as HTML, CSS, and JavaScript.
• In-depth knowledge of RESTful APIs and experience with API integration.
• Expertise in utilizing modern development tools and deploying workflows, such as Git and CI/CD pipelines.
• Familiarity with message broker systems like RabbitMQ.
• Proficiency in databases such as Postgres or MySQL.
• Experience with ORM Frameworks like Sequelize or Typeform.
• Experience with microservices architecture.
• Experience with DevOps (AWS) practices
• Excellent problem-solving and debugging skills.
• Strong communication and leadership abilities.

Benefits:

• Positive work environment
• Encourage and sponsor learning and development programs
• Chance to work with advanced technology

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Key Responsibilities:

Coordinating Production:

•  Collaborate with cross-functional teams to ensure timely and efficient production processes.
• Monitor production schedules, material availability, and resource allocation to meet
• production targets.
• Identify areas for process improvement and implement solutions to enhance productivity.

Managing Dispatch:

• Oversee the coordination of product deliveries and shipments to ensure accurate and timely dispatch.
• Liaise with logistics partners and carriers to optimize delivery routes and minimize delays.
• Address any issues related to dispatch and provide effective solutions.

Managing Customer Support (Logistics and Orders):

• Handle customer inquiries and concerns related to logistics, orders, and deliveries.
• Work closely with customer support teams to resolve issues promptly and maintain high levels of customer satisfaction.
• Provide customers with accurate information about order status, tracking, and delivery times.

Managing Vendors:

• Establish and maintain positive relationships with vendors and suppliers.
• Collaborate with procurement teams to ensure timely and cost-effective sourcing of
• materials and services.
• Negotiate terms and contracts with vendors to achieve favorable terms for the company.

Managing Inventory:

• Monitor inventory levels and coordinate with relevant teams to ensure adequate stock availability.
• Implement inventory control measures to minimize stockouts and excess inventory.
• Analyze inventory data to make informed decisions about reorder points, stock replenishment, and inventory optimization.

Benefits:

• Comprehensive training in operations management practices.
• Opportunity to learn from experienced professionals in the field.
• Fast-track career growth within the organization.
• Exposure to diverse projects and responsibilities.

• Architect, Design, implement, and deploy solutions that are reliable and perform at scale in multi-tenant environment.
• Collaborate with UX design group and convert the design to actual UI components and pages to delight users of our cloud platform
• Evaluate technology and make choice based on performance, scalability, security and future expansion.
• Work with different stakeholders within and outside the team in a highly collaborative environment.
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Engage with Product Management and Business to create Product roadmap, own technical backlog and roadmap for technology supremacy.
• Continually learn about new technologies, generate new ideas and improve the use of technology in the product.
• Driving various organization wide activities like Hackathon, Ideathon, brown bag sessions and technical blogs

• Strong experience in Information Architecture and UI Design experience in delivering concepts, wire frames, prototypes, and compelling visual experiences.
• Possess the knowledge of the Graphic Design, Usability and ability to apply strategic thinking to deliver exceptional end to end user experience
• Expert understanding of strong Standards Based HTML Development as also strong JavaScript and JS libraries / UI Frameworks like Prototype.js, DHTMLX, ExtJS, JQuery (one Framework at the least is a must)
• Strong experience in Vue.JS/Backbone.JS or similar.
• Strong in CSS and AJAX / XML / XSLT / DOM / JSON
• Should have fundamental understanding of JavaScript - OOPs
• Understand Cross Browser issues and client side cookie
• Would expect the successful candidate to be highly proficient in Web Standards including W3C and WCAG
• Possess strong and relevant exposure to Web Accessibility/ Usability
• Would require to be intimately familiar with defining UI Specifications / Guidelines
• Would be essential to possess knowledge of web-based technologies and their impact on the feasibility of design solutions, including the capabilities and limitations of Web Technologies
• Experience in the Retail Domain or working on building Analytical Tools would be a plus
• Very good written and verbal communication skills
• Experience working with Agile development environments

• 5+ years of experience in Healthcare domain
• To understand the problem statements which includes Change Requests
• To closely interact with Clients, Design and Development Team Members and Testing team
• Good Communications in English
• Should be familiar to Agile methodologies

Work in an exciting and challenging role at a leading credit rating company that is leveraging software and technology tools to change the face of credit rating in India!

Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.

Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.

As the Senior Manager (Ratings - BFSI), you will maintaining cases and assignments undertaken by group head in the year, managing Sector reports / criteria commentary publishing

What you will do:

• Ensuring Execution of projects
• Providing inputs and commitments towards strategic/ quality decision making
• Facilitating Development & improvement of methodology for sectors
• Minimising Sharp Rating Migration Cases/Rating Quality
• Ensuring quality and readability of rating report as well as rationale, press releases etc.
• Handling Complex situations
• Ensuring timely completion of rating assignments.
• Keeping track of changes in the respective sectors & and bringing important facts to managements notice.
• Presenting the case in the Rating Committee Meeting
• Maintaining MIS, quarterly results/ no default statement, rating reckoner etc.
• Leading & guiding the team of analysts working in the team.
• Monitoring and measuring productivity of team members
• Modelling the leadership behaviors and coaching and mentoring junior staff

What you need to have: