Software Development Engineer Testing (SDET) 3

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

About Client:

A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.

Responsibilities:

- Support revenue targets for the Agency team.

- Act as ambassador in the market for agency relationships.

- Shape long-term business plans for agencies to prioritize our organization.

- Drive strategic initiatives for maintaining a healthy sales pipeline.

- Manage stakeholder relationships independently.

- Collaborate with internal teams for executing long-term deals.

Requirements

- 10+ years in digital media agency/digital ad sales/consumer internet.

- MBA preferred, from Tier I/Tier II institutes.

- Knowledge of demand-side platforms, ad networks, etc.

- Strong partnerships with agency holding groups and digital spenders.

- Understanding of Media Agency's principles.

- Track record in brand building and meeting sales targets.

- Comfortable using data and analytics in client conversations.

- Excellent networking and communication skills.

Qualifications:

Primary Skill Set:

5+ years for experience in developing highly scalable, reliable, secure web applications
Experience with React.js, Node.js, Redux, flux, Javascript (preferably TypeScript).
Atleast 1 years of experience in product or SaaS development.
Excellent Team management, communication skills, both verbal and written
Strong CS fundamentals like data structures and especially the asynchronous challenges that are faced by JavaScript developers regularily.


Preferable Skillset:

One year of experience using AWS services, such as Lambda, SES, SQS, EC2, RDS, ELB’s and have knowledge of VPC’s (AWS and/or RightScale knowledge a plus.
Proficient with the Webpack,Jest, Eslint, Jenkins, Docker, Enzyme.
Experience designing data persistence and caching concepts using both SQL and NoSQL DBMS (MySQL, DynamoDB, Redis, etc.) and client side storage
Profile and improve frontend performance

Job Description – Sr. Full Stack Developer

Summary

You will be responsible for the full software development Lifecyle.

Core Accountabilities

• Motivate, develop, coach, and formally appraise the Software Development team.
• Monitor & co-ordinate any management information and capacity relating to the work of the team.
• Responsible for leading the software development team and providing technical guidance.
• Responsible for full stack, architectural, solution design specification and documentation.
• Responsible for the design, development, modification, maintenance, testing and deployment.
• Develop fully integrated back-end to front-end innovative solutions.
• Design, develop and maintain database solutions associated to data driven platforms.
• Develop to high quality coding standards.
• Responsible for project version control, coding standards, branching strategy and deployment.
• As part of the full development life cycle you will be responsible for continuous integration testing, Unit Testing and Performance Testing.
• Provide advanced technical support escalated from the development support team for all Voyager systems, solutions, and data sets.
• Scope and define detailed product backlog item descriptions that feed into sprint planning.
• Provide effective technical analysis, design requirements and relevant documentation.
• Using appropriate tools to define and communicate the required solution. These may include user journeys, prototypes, and wireframes.
• Coordinate release and sprint planning & conduct daily scrum meetings.
• Develop and maintain a thorough and up-to-date working technical knowledge of digital solutions and the Voyager Worldwide product suite.
• Develop and maintain a detailed technical understanding of our products, systems, technologies, architecture, and data sets.
• Develop and maintain a thorough and up-to-date working technical knowledge and understanding of AI, ML and RPA technologies.
• It should be noted that the above list of main duties and responsibilities is not necessarily a complete statement of the final duties of the post.

Qualifications & Experiences

• 8+ years’ software engineering experience in developing data driven based software solutions.
• 2 years’ leading end to end full stack design, development and implementation.
• Excellent working technical knowledge and understanding of AI, ML and RPA technologies.
• C#.Net: i.e. (.Net Frameworks, WPF, WCF, MVC, MVVM, XAML, Xamarin)
• Python: i.e. (TensorFlow, Keras, Theano, Scikit-learn, PyTorch, NumPy, Pandas)
• JavaScript: i.e. (ES6, Node.js, NPM, Sails.js, Ember.js, React, Mocha, Electron)
• JavaScript framework experience (e.g., Ember, React, Angular)
• jQuery, CSS, and HTML
• Excellent working knowledge and understanding of version control systems such as SVN, TFS & GIT.
• Strong SQL Database design and programming skills.
• Excellent working knowledge and understanding of project management tools such as VSTS DevOps

Candidate should be from Flexipack and Holographic Industry

§ Generating Lead, Sales Enquiry, Preparation of Quotation, Follow-up with clients, Generating enquiries from new and existing customers, Market research and survey, Focus more on new business generation.

§ Maintaining strong relationships with customers, Attend customer complaints, Payment follow up & on time payment collection from customer

§ Willing to Travel in anywhere in Maharashtra especially in Mumbai, Pune, Nagpur, Aurangabad to meet clients.

Required Skill         : Self-Driven, Computer, Social media, internet, mailing etc.

Qualification         : Any Graduate / Post Graduate or above with Below Skills

Experience           : 5 to 7 years

Location             : Mumbai

Languages Known   : English, Hindi, & Local Language (Must)

Official Travelling Expenses Provided By the Company

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

Job Title: Sr.Java Developer

Experience: 4 to 8 Years

Job Location: Bangalore/ Noida/Indore/Pune/Gurgaon/Hyderabad/Chennai

( Currently Work From Home)

Required Skills:

Primary Skills : Struts, Spring Boot, Java, Java EE - Strong OOPs fundamentals and good design skills, UML, Design Patterns

• Frameworks - Spring, Hibernate, JUnit
• Web Services Rest and Soap based
• Database Should have hands-on knowledge on MySQL, Oracle, PGSQL
• Build tools - e.g. Ant, Maven
• Should possess excellent understanding of java based applications and different customized flows/frameworks. Desirable Skills : Career Growth Plan : Target Companies : Responsibilities : Design, build, and maintain efficient, reusable, and reliable Java code
• Analyze issues in order to troubleshoot potential problems and suggest solutions
• Work with the Integration team to integrate external platforms via APIs/plug-ins
• Architect Integration platform to make sure efficient API calls
• Write Junit/integration test cases to validate the code quality and code coverage
• Attend daily Scrum, collaborate with technical & product team, and complete assigned tasks in each Agile Sprint
• Develop and adhere to best-practices for integrating applications

• Coordinating all communication and discussions with technology partner, semiconductor partner, vendors, and other 3rd party companies
• Coming up with ideas to improve existing products and suggesting the potential new technology adaption to products
• Performing market reaserch, exploring ideas by working closely with various departments and coming up with new innovative features and architectures

What you need to have:

• Experience in consumer-lifestyle companies
• Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
• Excellent written and oral communication skills
• Strong sense of duty and initiative